Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
The Lead Technical Governance Analyst is a high-impact, autonomous role responsible for designing and driving the foundational architecture of our world-class GRC program.
**A day in the life (Responsibilities) **
In this role, you will play an integral part in building the frameworks, systems, and transformation programs that enable scale and efficiency across all security and compliance and risk domains. In addition, you will be responsible for supporting the ongoing oversight of certain workforce-related security initiatives and policies, and will collaborate closely with our Security and Business Technology and Transformation teams to ensure the security of Toast’s sensitive data and critical infrastructure. This role requires a proactive and strategic approach to identifying and mitigating risks, as well as a deep understanding of the evolving cybersecurity landscape.
Drive Security and Technical Governance Risk and Compliance Initiatives:
Collaborate with IT and Security:
Promote Security Culture:
What you'll need to thrive (Requirements)
Core Program & Technical Experience
- 8+ Years of progressive experience in Information Security GRC, Audit, or Technical Program Management.
- CCF & Framework Expertise: Hands-on experience designing and operationalizing a Common Controls Framework (CCF) to map and consolidate controls across multiple regulatory frameworks (SOX, PCI DSS, SOC 2, NIST CSF, ISO 27001).
- GRC Platform Mastery: Proven experience serving as an Administrator, Architect, or primary owner of a modern GRC tool (e.g., AuditBoard, ServiceNow GRC, Workiva), including advanced workflow design, configuration, and maintenance.
- Policy Architecture: Expert ability to define, manage, and enforce a clear hierarchy of governance documentation (Policy, Standard, Procedure) and maintain security baselines for corporate IT and workforce tools.
- Program Ownership: Demonstrated ability to drive the lifecycle of complex security initiatives, such as Data Governance Oversight, SaaS Posture Management, End Protection/Hardware Inventory, and Third-Party Risk Management.
- Technical Acumen: Strong understanding of cybersecurity controls across cloud security, corporate IT security, and identity and access management (IAM). Committed to staying ahead of the curve in the ever-evolving field of cybersecurity.
Leadership & Collaboration
- Proven ability to lead and manage security initiatives and drive complex, cross-functional collaboration efforts without direct authority.
- Builds strong relationships with stakeholders across the organization and thrives in a dynamic and rapidly changing environment.
- Exceptional written and verbal communication skills, with the ability to translate complex security architecture into clear business risks for non-technical audiences.
- A proactive and strategic approach to identifying, mitigating, and documenting risks in a high-growth, fast-paced technology environment.
Special Sauce (Nice-to-Haves)
- Controls Engineering Experience: Experience with scripting (e.g., Python, SQL) or building APIs/integrations to automate evidence collection.
- Advanced Certifications: Relevant security certifications such as CISSP, CISM, or CISA.
- Teaching/Enablement: Experience designing or facilitating training programs (e.g., Compliance Champions) or leading Cyber Tabletop Exercises.
- Experience supporting security governance in a remote or hybrid workforce environment.
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
**Our Total Rewards Philosophy ** We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
#LI-Remote
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
Zone A
$146,000—$234,000 USD
Zone B
$127,000—$203,000 USD
Zone C
$115,000—$184,000 USD
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.