Ready to be a Titan?
ServiceTitan is looking for a Manager, Global Mobility to lead the strategy and operational delivery of our global immigration and mobility programs. This role sits at the center of a function that was built from the ground up, including a Workday-native compliance infrastructure, a six-country entity footprint (US, Canada, Armenia, Australia, India, Poland), and a growing portfolio of AI-driven tools that power how we deliver mobility services. You will be the primary architect of how mobility work is delivered, leveraging automation, strategic partnerships, and alternative resource models to ensure a seamless experience for our Titans.
What you’ll do:
- Operational Strategy & Delivery: Design and manage the "delivery engine" for the mobility function. You will evaluate and implement the most effective mix of internal resources, external partnerships, and outsourcing to meet business demands.
- AI & Automation Integration: Proactively identify and implement AI-driven tools and automation to streamline administrative workflows, reduce manual intervention, and increase the speed of service delivery.
- Strategic Business Partnership: Serve as the lead SME and consultant for HRBPs and senior leadership on all mobility matters. You will provide strategic guidance on complex talent movements and sponsorship eligibility.
- Global Compliance & Risk Mitigation: Monitor and respond to fast-moving immigration and tax policy changes across the globe. You will lead the assessment of various mobility risks—including cross-border work and tax implications—ensuring the company remains compliant in an evolving regulatory landscape.
- Immigration Program Management: Oversee the end-to-end lifecycle for US, Canadian, and international immigration cases across a broad visa portfolio, including H-1B, PERM, TN, E-3, H-1B1, O-1A, L-1, and permanent residency pathways. Evaluate and expand sponsorship options as a strategic lever for talent acquisition.
- External Partner Management: Lead the selection and management of external legal and tax vendors. You will define and enforce rigorous Service Level Agreements (SLAs) to ensure our partners are delivering maximum value and quality.
- Process Engineering: Optimize mobility workflows within Workday and other HR systems to ensure data integrity and a frictionless experience for stakeholders.
- International Relocations & Remote Work: Lead the end-to-end process for international employee relocations and consult on cross-border remote work requests, partnering with Tax, Legal, and PBPs to assess compliance risk and operational feasibility across ST's global entities.
- Business Travel Compliance: Own the company's business travel compliance framework, including visa requirements, work permit triggers, and permanent establishment risk, ensuring employees and managers have clear, accessible guidance before travel occurs.
What you’ll bring:
- Experience: 7+ years of experience in Global Mobility or Immigration, with a track record of program leadership and operational design.
- Strategic Resourcefulness: A proven ability to scale a function through creative delivery models, including the effective use of outsourcing and flexible staffing.
- Functional Depth: Comprehensive knowledge of US and Canadian immigration law, with a strong grasp of international mobility compliance and tax risk.
- Forward-Thinking Mindset: Experience (or a high degree of comfort) using AI and automation tools to solve for high-volume operational challenges.
- Communication & Influence: The ability to consult at an executive level, providing clear, risk-based recommendations on complex talent and compliance issues.
- System Proficiency: Advanced experience with Workday and specialized case management platforms.
- Systems Thinking: The ability to look at a manual compliance problem and solve it at the root through system triggers rather than more audits.
- Global Operational Scope: Direct experience managing mobility programs across multiple international jurisdictions, not just US immigration.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $114,200 USD - $152,800 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.