Job Overview
Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands - Booking.com, KAYAK, Priceline, Agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world. During 2019, the Company had consolidated revenues and net income of $15.1 billion and $4.9 billion, respectively, and a current market value of approximately $90 billion.
Booking Holdings Bangalore is a Center of Excellence based in Bangalore, India and a legal entity of Booking Holdings Inc. The Center was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of the Booking Holdings brands and business units.
A Principal Product Manager is tasked with dealing with problems that rely on significant collaboration and alignment across not only tracks within departments, but often business units or businesses (e.g. between BKNG brands). A Principal Product Manager will often lead multiple teams, but will also be a single POC or lead a strategically important cross-departmental initiative. They own some of the most complex or ambiguous problems for the business, where risks and stakes are also often highest. A Principal Product Manager owns products/domains that drive the business forward in strategically important or novel ways. In an optimization-setting, impact will mean achieving meaningful business outcomes through their product or portfolio where their personal impact on their product’s success is evident. In an NPD setting this might mean creating a successful product strategy that leads to relevant and meaningful business outcomes or investments. PPMs are expected to be craft leaders and highly engaged in the product community, giving talks, mentoring and helping to shape our recruitment processes. PPMs are strong communicators, particularly of their specialist domains.A Principal Product Manager is not expected to be people managers. They are the pinnacle of individual contributor PM roles at Booking.com
Key Job Responsibilities and Duties
Lead product management for one of the Fintech Products track within the Booking.com FinTech organization:
- Work effectively with a diverse, inclusive and high-performing team of product managers;
- Be the cross-functional leader, and foster effective collaboration across teams and departments.
Product Strategy:
- Translate business strategy into a Track strategy or a large program strategy, maintaining the right level of guidance and autonomy for teams to define specifics.
- Own and define objectives at Track-level or Large program level.
- Generate broad alignment on strategy within Department leadership and beyond, being spokesperson and leader for the Track.
Product Delivery:
- Own the long-term roadmap for the Track or a large program.
- Identify risks and dependencies early-on, and plan for mitigations.
- Resolve dependencies and blockers across Track roadmaps and optimize deliverables across different teams/tracks/areas.
- Define and run the processes that teams within the Track or Program need to execute efficiently.
- Uses insights gathered from data to drive roadmap planning and quarterly goal setting for multiple products.
Drive a Customer Centric Mindset across the track or Program:
- Is familiar with research practices and principles and can use them in partnership with researchers to distill feedback into actionable hypotheses.
- Analyses and distills customer feedback from a variety of sources into actionable hypotheses, uncover unmet needs, validates or invalidates new concepts or improves existing products.
Stakeholder Management:
- Identifies other teams and key stakeholders impacted by the current project.
- Proactively builds relationships and learns about the needs and plans of other areas across the business and understands how they might interact with their own area.
- Represents the overarching work of the track or program in a compelling and engaging way.
- Manages stakeholder expectations with timely, concise and clear progress updates, adapted to stakeholder needs and via different mediums (verbal, written, presentation).
- Manages expectations up to VP level (occasionally LT).
- Coaches and mentors team to improve their stakeholder management.
Tech Fluency:
- Partners with SEM and other senior tech leaders, actively learns the technical side of their work.
- Understands what the most critical elements of the technical solution are and can explain and justify the chosen technical solutions.
- Understands how the multiple systems used to deliver the product are interrelated and anticipates more complex problems or edge cases.
- Ensures a high-quality user experience with our products by showing technical awareness and understanding of risks.
- Ensures the technical feature development and strategy are scoped to satisfy the short and long term needs of the business.
- Proactively reduces duplication in technical investments across the business.
- Ensures track holds high standards of product quality, stability and maintainability.
- Builds bridges between technical and non-technical stakeholders.
Community Impact:
- Frequent interviewer for (S,G)PM roles outside of their Track.
- Encouraged to be a content creator and manager of learning content dedicated to their area of expertise.
- Lead working groups in the Community focused on craft projects.
- Encouraged to occasionally speak at external craft community events outside of Booking.com.
- Available for mentoring/coaching of more junior PMs outside of their own track.
Qualifications
Technology Platform Acumen (5+ Years):
- Proven experience setting the product vision and strategy at the intersection of complex, large-scale technical domains, specifically in payments, master data management (MDM), and financial data products.
- A demonstrated "product-first" mindset with a track record of evolving complex systems into scalable, reliable platforms through deep discovery and clear strategic roadmaps.
Exceptional skills in deep stakeholder discovery, translating complex business needs into a clear modernization strategy, and making tough prioritization/sequencing decisions to optimize business value.
Hands-on experience defining strategies for partner/customer master data that connect and unify an entire business lifecycle (e.g., contracting, onboarding, payout operations, and finance).
Expertise in holistically defining transactional and analytical data products, with a relentless focus on data quality, reliability, and usability for critical downstream consumers (e.g., Accounting, Finance, SAP/FS).
A track record of effectively working with a team of product managers and/or shipping global, impactful software products in complex product landscapes;
A technical background and familiarity with data structures;
Ability to communicate effectively across all levels of the organization;
Ability to lead cross-functional teams successfully;
Minimum Years of Relevant Experience: 8 - 12 Years
Data Fluent:
- Can identify and explain the choice of the primary metric, supporting metric and counter metrics
- Understands what makes a solid hypothesis for experimentation.
- Understands core experiment statistics e.g. sample size, p-value and test power
- Understands how to analyse data and present findings to stakeholders and make product decisions with the results.
- Able to deal with ambiguous and complex data where proxy metrics might be needed.
- Understands and applies more sophisticated analytical or experimentation techniques (e.g. non-inferiority).
- Fully understands how their track’s performance connects with the wider business’s financial health and success.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.