Programs & Business Operations Lead, Emea

Airbnb Airbnb · Consumer · Barcelona, Spain +2 · Sales

This role is for a Programs & Business Operations Lead for Airbnb's Homes Supply team in EMEA. The responsibilities include strategic planning, operational excellence, cross-functional collaboration, and insights & storytelling. The candidate should have 10+ years of experience in business operations, strategy, or consulting, with strong analytical skills and proficiency in SQL, Excel, and data visualization tools. AI knowledge is mentioned as a requirement.

What you'd actually do

  1. Partner with the EMEA Homes Director to define and execute regional strategy, goals, and key initiatives
  2. Design and improve operational processes to increase efficiency, transparency, and cross-functional alignment
  3. Act as a connective tissue between the EMEA Homes team and key partners including Product, Marketing, Policy, Finance, Data Science, and Customer Service
  4. Translate complex data into clear, compelling narratives for leadership audiences
  5. Build and maintain frameworks for tracking business performance against OKRs and company priorities

Skills

Required

  • 10+ years of experience in business operations, strategy, management consulting, or a related analytical role
  • Strong analytical skills
  • Proficiency in SQL
  • Proficiency in Excel/Sheets
  • Proficiency in data visualization tools (e.g., Tableau, Looker, Superset)
  • AI knowledge
  • Proven ability to manage complex, cross-functional projects from ideation to execution
  • Excellent communication and presentation skills — both written and verbal
  • Comfort operating in ambiguity with a bias toward action and ownership

Nice to have

  • Experience in a two-sided marketplace, travel/hospitality, or tech industry
  • Familiarity with Airbnb's business model and the EMEA market landscape

What the JD emphasized

  • AI knowledge