Programs & Business Operations Lead, Emea

Airbnb Airbnb · Consumer · Barcelona, Spain +2 · Sales

This role is a Business Operations Lead for Airbnb's Homes Supply team in EMEA. The responsibilities include strategic planning, operational excellence, cross-functional collaboration, and insights generation. The role requires strong analytical skills, experience in business operations or strategy, and familiarity with data visualization tools. While AI knowledge is mentioned, it is not the core craft of the role.

What you'd actually do

  1. Partner with the EMEA Homes Director to define and execute regional strategy, goals, and key initiatives
  2. Design and improve operational processes to increase efficiency, transparency, and cross-functional alignment
  3. Act as a connective tissue between the EMEA Homes team and key partners including Product, Marketing, Policy, Finance, Data Science, and Customer Service
  4. Translate complex data into clear, compelling narratives for leadership audiences

Skills

Required

  • SQL
  • Excel/Sheets
  • data visualization tools (e.g., Tableau, Looker, Superset)
  • AI knowledge
  • manage complex, cross-functional projects
  • Excellent communication and presentation skills
  • operating in ambiguity with a bias toward action and ownership

Nice to have

  • two-sided marketplace
  • travel/hospitality
  • tech industry
  • Airbnb's business model
  • EMEA market landscape

What the JD emphasized

  • 10+ years of experience in business operations, strategy, management consulting, or a related analytical role