**About Us: **At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
Role Description:
As a Reintegration Advisor you work in a team of specialists to ensure seamless coordination of long term and/or complex sickness absence cases. You function as the single point of contact for the manager and employee for (long-term) sickness absence cases, and while you are responsible for ensuring compliance with both the Dutch Gatekeeper Act and the company’s internal policies, you add true value by advising and guiding your stakeholders on how to navigate the employee’s sick absence case.
In this role, you are also the single point of contact to the external Arbo services (e.g. Company Doctor, mediator, etc), where you bring in your expertise to find solutions in challenging situations..The role ensures our employees and people managers get optimal support in order to shorten the amount of time before sustainable full reintegration as much as possible by providing them advice, instructions and status-updates. The role proactively identifies areas for improvement with regard to managing sickness and actively advises the company when there are opportunities for interventions and or to improve our policies and processes around sickness management. In order to assist our stakeholders to the best of our abilities, the role contributes and assists to different automation and AI integration programmes.
**Key Job Responsibilities and Duties: **
- Manage end-to-end sickness absence process portfolio for all long term and/or complex cases, while connecting with, and managing, the relevant stakeholders to ensure compliance and progress of reintegration.
- Manage all mandatory information, tasks and responsibilities to both the employee and the manager during a sickness absence case in accordance with the Gatekeeper Act and internal policies.
- Manage all mandatory information, tasks and coordination to & with external Arbo services (e.g. Company Doctor, mediators, workability specialists)
- Ensures meticulous administration of sickness absence cases within scope, which lead to trusted data and reporting (and steer data/analytics), which requires strong partnering with other stakeholders such as HROps teams.
- Ensures compliance with the NL social security institution.
- Provides regular and ad-hoc reporting to all relevant stakeholders such as HRA, business leaders.
- Identify non-sickness related matters and find a way to resolve those matters before they escalate into a long-term sick leave.
- Contribute to the ongoing improvements of processes and systems to minimize manual work and optimize our added value.
Qualifications & Skills:
- At least 3 year in a Case Management (Or HR Advisory) role
- Extensive knowledge of (and experience working with) Gatekeeper act (Wet Verbetering Poortwachter).
- Excellent analytical skills, able to quickly get to the core of a situation.
- Ability to structure work and effectively drive adherence to the applicable calendar/action plan from all stakeholders.
- Ability to effectively manage expectations and escalate to relevant stakeholders when applicable.
- Excellent verbal and written communication skills (to deal with sensitive, personal cases)
- Experience in an international environment is an advantage
Benefits & Perks - Global Impact, Personal Relevance:
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Inclusion at Booking.com:
Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
**Application Process: **
This section should provide:
- Let’s go places together: How we Hire
- This role does not come with relocation assistance.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.