Ready to be a Titan?
The Mission
As the Enablement Manager for Solutions Engineering (SE), your mission is to build a world-class "Dream Team" of high performers. You will be the architect of the programs that empower our SEs to live out their mantra: “To guide the prospect and drive sales + bookings effectively, efficiently, and responsibly.”
You aren't just a trainer; you are a performance coach and a strategic partner. You will ensure every SE—from new hire to seasoned veteran—masters the art of the "Value-Driven Demo," maintains impeccable operational standards, and drives the technical excellence required to minimize churn and maximize quota attainment.
What You’ll Do:
**1. Drive Peak Performance **
- Demo Mastery: Develop and scale coaching programs specifically designed to improve Demo Quality Scores. You will help SEs move beyond "technical correctness" to deliver persuasive, adaptive stories anchored in customer pain.
- Churn Mitigation: Partner with SE leadership to analyze Churn data. Create training interventions that help SEs set better expectations and bridge the gap between sales promises and product reality.
- The "Initiative" Engine: Provide the resources and structure SEs need to succeed in their quarterly initiatives, ensuring their product knowledge translates into cross-functional business impact.
2. Onboarding & Speed to Productivity
- Own the SE onboarding journey, shortening the ramp time for new Titans while embedding our Titan Values and Professionalism Non-Negotiables from Day 1.
- Lead new hire cohorts through rigorous certification processes, ensuring they meet the high bar required to represent our brand to hardworking business owners.
3. Operational Excellence & Tooling
- Enablement Technology: Leverage tools like Gong, Vivun, Tableau, and Lattice to identify performance gaps and measure the ROI of your enablement programs.
- Feedback Loops: Operationalize the "Opportunity Gap" process, ensuring SEs provide high-quality feedback to R&D that shapes our future roadmap.
4. Content & Playbook Development
- Build and maintain the "Source of Truth" for SE playbooks, including discovery guides, demo scripts, and technical calculators (e.g., Automation & Complexity Calculators).
- Coordinate with Product Marketing to translate new features into "Sales-Ready" talk tracks.
5. Culture & Accountability
- Foster a culture of "Making Each Other Better" through the facilitation of Peer Call Reviews.
What you'll bring:
- The Experience: 3-5 years in Sales Enablement, Training, or a Solutions Engineering role within a B2B SaaS environment.
- Performance Mindset: Deep familiarity with performance management frameworks. You understand how to coach to specific KPIs (Quota, Churn, Demo Scores).
- Product Chops: You aren't afraid of the "how it works." You have the technical aptitude to understand complex workflows and can coach others on using technical calculators and SFDC/Vivun tracking.
- Communication Mastery: Exceptional ability to command a room (or a Zoom) and write clear, concise documentation.
- Titan Values Alignment: You demonstrate ownership, you are entitled to nothing, and you believe in putting the customer first.
- Tool Proficiency: Experience with Gong (or similar conversation intelligence), LMS platforms, Vivun/CRM tools, and Tableau.
- Industry Knowledge: Experience in the Home Services industry is a significant plus.
Why Join This Team?
We are a team that believes life is too short to settle for ordinary. In this role, you won't just be checking boxes; you will be the driving force behind a team that is redefining the standard for Solutions Engineering. You will have the autonomy to build, the data to prove your impact, and a "Dream Team" of peers who are as committed to your success as you are to theirs.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
- Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
- Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
- Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $86,600 USD - $115,800 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.