Senior Manager, Field Operations

Airbnb Airbnb · Consumer · Mexico City, Mexico · Sales

Senior Manager, Field Operations at Airbnb, responsible for shaping the growth and performance of the Homes business across Mexico, Central America, and the Caribbean. This role involves leading a team of Market Managers to drive strategies for expanding high-quality supply, strengthening host success, and enhancing the guest experience, in close collaboration with the Country Manager and cross-functional partners.

What you'd actually do

  1. Lead and inspire a team of Market Managers and Market Associates to grow Airbnb’s Homes supply across MexicoCCA, expanding partnerships with hosts of all types and driving exceptional business and guest outcomes.
  2. Partner closely with the Country Manager to execute country strategic plans, ensuring alignment between local market execution and national business priorities.
  3. Design and lead territory-level strategies for acquisition, optimization, and host quality, directing teams to tailor their approach based on market maturity and host segmentation.
  4. Experiment boldly to unlock new sources of supply - measure results, refine quickly, and turn proven strategies into playbooks that fuel Airbnb’s growth across MexicoCCA and beyond.
  5. Collaborate cross-functionally with Supply Leadership, Marketing, RevOps, Policy, and Product to launch initiatives that improve host performance and accelerate supply growth.

Skills

Required

  • global operations, business development, or marketplace management experience
  • people-leadership role managing and scaling teams
  • Deep market expertise and strong understanding of the MexicoCCA travel and hospitality landscape
  • experience driving local growth and community engagement
  • operational and commercial, public speaking and marketing skills
  • Analytical and strategic thinker
  • Proven ability to influence product, policy, and cross-functional teams
  • Skilled at leveraging tools, dashboards, and analytics
  • Demonstrated success in achieving strong results through others
  • Highly organized and adept at leading multiple initiatives simultaneously

Nice to have

  • Previous experience growing supply and building partnerships with community and host groups

What the JD emphasized

  • 14+ years of experience
  • 5+ years in a people-leadership role
  • strong bias for action
  • achieving strong results through others