Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.
At Snap, we’re reinventing the way people experience the world through augmented reality. Our AR Spectacles push the boundaries of innovation, integrating cutting-edge optical, mechanical, and software technologies to deliver immersive experiences. We are seeking a Technical Operations Program Manager (OPM) to lead the manufacturing initiatives for Spectacles Augmented Reality devices.
As a Technical OPM, you will be responsible for managing build preparation and execution for our optical engines and our Spectacles product during prototype and mass production phases. You will work closely with cross-functional teams, including hardware engineering, firmware, manufacturing, program management, and our contract manufacturer, to ensure the successful development and production ramp of the AR Spectacles device. This role requires strong technical expertise in device manufacturing, a deep understanding of manufacturing processes at scale, and the ability to navigate complex supply chain and production challenges.
Snap’s Spectacles supports real friendships through visual communication, self expression and storytelling. Moving forward, our Spectacles will play a transformative role in how people experience the world around them, combining what they see in the real world, with all that’s available to them in the digital world.
We’re looking for a Technical Operations Program Manager (OPM) to join the Spectacles Operations team at Snap Inc!
What you’ll do:
- Technical Operations Program Management: Partner with EPMs, Engineering teams, suppliers, and contract manufacturers to manage the prototype and mass production of optical engines for use in our AR spectacles. Oversee the transition of optical engines and Spectacles product from NPI to high-volume manufacturing site(s). Manage operations to meet delivery plans and key metrics in mass production.
- Cross-Functional Coordination: Partner closely with EPM, mechanical, electrical, firmware, test, quality, and program management teams to drive alignment and execution.
- Build preparation: Work closely with manufacturing partners and Snap teams to prepare product, materials, processes, and tests for prototype builds and mass production.
- Build execution: Work closely with manufacturing partners and Snap teams to execute builds for delivery, quality, and cost. Provide regular reports on progress, status, and metrics.
- Partner Management: Work closely with contract manufacturers to ensure adherence to quality, cost, and delivery targets.
- Process Development & Optimization: Identify and resolve bottlenecks in the manufacturing process, ensuring yield improvements and scalable production solutions.
- Risk Mitigation & Issue Resolution: Proactively identify technical and operational risks, implementing mitigation plans to prevent delays and quality issues.
- Data-Driven Decision Making: Analyze key production metrics, drive continuous improvements, and ensure alignment with overall program goals.
- Communication: Provide written and verbal updates to team and leadership on daily or weekly basis. Updates will provide actions, plans, status, and escalations.
- Travel: Travel to manufacturing sites as necessary to oversee production, troubleshoot issues, and drive hands-on problem-solving.
Knowledge, Skills & Abilities:
- Strong knowledge of assembly processes, surface-mount, optical systems, and factory testing methodologies for high-volume production.
- Proven experience managing manufacturing partners, including contract manufacturers and component suppliers.
- Ability to understand design requirements and translate them into manufacturing processes.
- Strong understanding of quality control, yield management, and supply chain logistics in a manufacturing environment.
- Excellent project management and communication skills, with the ability to collaborate across multiple teams and stakeholders.
- Comfortable working in a fast-paced, dynamic environment with tight deadlines
Minimum Qualifications:
- Bachelor's degree in a technical or program management related field.
- 5+ years of experience in manufacturing or program management at scale, preferably in consumer electronics.
- Ability to travel within Taiwan and to China, Thailand, Malaysia, UK, Germany, and US. Expected travel outside Taiwan up to 30%.
Preferred Qualifications:
- PM certifications such as PMP
- Familiarity with Six Sigma methodologies or Six Sigma certification
- Proficiency in tools like JIRA, PLM, and supply chain management software.
If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.
"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.
At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.
Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!