Sr. Staff Engineer on the AI Platform team at Betterment, a fintech company. This role focuses on building the foundation for AI-powered features, including shared infrastructure, LLM evaluation frameworks, and internal libraries. The engineer will shape AI product strategy, collaborate with product and compliance, and ship customer-facing AI functionality in a regulated environment. The role requires strong technical leadership, expertise in LLM systems (prompt engineering, agentic workflows, evaluation), and experience operating AI features in production.

Betterment is seeking a Sr. CX Programs & Automation Manager to own the full lifecycle of AI initiatives within their customer support and operations. This role focuses on shipping AI solutions to improve customer experience and agent efficiency, with key metrics including automation rate, AHT reduction, agent productivity, and customer satisfaction. The manager will build and maintain an AI roadmap, translate pain points into use cases, lead delivery in partnership with various teams, drive adoption of AI tools, and ensure responsible AI deployment. Requires 7-10+ years of experience in CX operations or product management with hands-on experience launching AI/automation in support environments.

Sr. Software Engineer on the AI Platform team at Betterment, a fintech company. The role focuses on building shared infrastructure, LLM evaluation frameworks, and internal libraries to enable product teams to develop and deploy AI-powered features responsibly. This includes shipping customer-facing AI functionality and collaborating with legal and compliance in a regulated environment.