Cresta currently has 50 active AI-related job listings. The majority of these roles, 66%, are focused on agents, with serving infrastructure and post-training each representing 10% of the openings. Engineering is the top function for hiring. Recent activity shows a significant increase in new AI roles, with 4 new positions posted in the last 30 days, a 100% increase compared to the previous 30-day period.
Currently tracking 36 active AI roles, down 20% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $60k–$280k (avg $188k).
Cresta currently has 42 active AI-related roles in our index. The most common open titles are: Infrastructure Engineer/SRE (3), Senior Forward Deployed Engineer (AI Agent) (3), Senior Full Stack Engineer - Conversation Intelligence (2), AI Quality Assurance Intern, Associate Conversational AI Designer. Most positions are in Engineering and Product.
Cresta's active AI hiring is concentrated in: agents (67%), serving infrastructure (12%), post-training (10%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Cresta is hiring AI talent in: United States (15 roles), Canada (12 roles), United Kingdom (3 roles), Romania (2 roles).
Job postings at Cresta most frequently reference: agent orchestration, model serving, llm observability, rag, tool use.
In the past 30 days, Cresta has posted 2 new AI-related roles.
| Title | Stage | AI score |
|---|---|---|
| Staff Machine Learning Engineer Staff Machine Learning Engineer at Cresta, focusing on building and scaling agentic AI systems, evaluating LLM agent performance, and architecting RAG pipelines for enterprise data. The role involves leading technical vision, designing multi-agent orchestration, and ensuring robustness, reliability, and cost-efficiency of LLM systems. | AgentEval Gate | 9 |
| Senior Machine Learning Engineer Senior Machine Learning Engineer role focused on building and scaling next-generation agentic AI systems and LLM-powered applications for the contact center. Responsibilities include designing agent workflows, RAG pipelines, multi-agent orchestration, and developing evaluation strategies for complex, non-deterministic systems. Requires strong expertise in LLMs, modern prompting techniques, and production deployment of ML systems. |
| AgentEval Gate |
| 9 |
| Senior Machine Learning Engineer Senior Machine Learning Engineer role focused on building and scaling next-generation agentic AI systems and evaluation frameworks for contact center applications. The role involves designing multi-step agent workflows, RAG pipelines, and optimizing LLM-powered systems for production, with a strong emphasis on improving reliability, robustness, and performance. | AgentEval Gate | 9 |
| Senior Forward Deployed Engineer (AI Agent) Senior Forward Deployed Engineer (AI Agent) role focused on developing, deploying, and optimizing AI agents for enterprise customers. This role involves system integration, performance optimization, customer collaboration, and providing technical guidance on AI agent best practices. Requires strong programming skills (Python, Golang), familiarity with LLMs, prompt engineering, AI agent frameworks, RAG, and cloud/DevOps practices. | Agent | 8 |
| Senior Forward Deployed Engineer (AI Agent) - Germany This role focuses on developing, deploying, and optimizing AI agents for enterprise customers, integrating them with external systems, and providing technical guidance. It involves customer collaboration, performance tuning, and contributing to the AI platform's improvement. | Agent | 8 |
| Senior Forward Deployed Engineer (AI Agent) Senior Forward Deployed Engineer (AI Agent) role focused on developing, deploying, and optimizing AI agents for enterprise customers. This role involves system integration, performance optimization, customer collaboration, and providing technical guidance on AI agent best practices. Requires strong programming skills (Python, Golang), familiarity with LLMs, prompt engineering, AI agent frameworks, RAG, and cloud/DevOps practices. | Agent | 8 |
| Senior Forward Deployed Engineer (AI Agent) - UK Senior Forward Deployed Engineer (AI Agent) role focused on developing, deploying, and optimizing AI agents for enterprise customers. This role involves system integration, performance tuning, customer collaboration, and providing technical guidance on AI agent best practices. Requires strong programming skills (Python, Golang), familiarity with LLMs, prompt engineering, AI agent frameworks, RAG, and cloud/DevOps practices. | Agent | 8 |
| Senior Forward Deployed Engineer (AI Agent) Senior Forward Deployed Engineer role focused on developing, deploying, and optimizing AI agents for enterprise customers. This role involves system integration, performance tuning, customer collaboration, and providing technical guidance on AI agent adoption. Requires strong engineering skills, Python/Golang proficiency, and familiarity with LLMs, prompt engineering, RAG, and cloud/DevOps practices. | Agent | 8 |
| Senior Forward Deployed Engineer (AI Agent) Senior Forward Deployed Engineer role focused on developing, deploying, and optimizing AI agents for enterprise customers. This role involves system integration, performance tuning, customer collaboration, and providing technical guidance for AI agent adoption, leveraging LLMs and agent frameworks. | Agent | 8 |
| Machine Learning Engineering Intern Machine Learning Engineering Intern role at Cresta, focusing on developing AI solutions for contact centers, specifically Generative Knowledge Assist (GenKA), Knowledge Search (KS), and Retrieval-Augmented Generation (RAG). The role involves designing, developing, and deploying AI solutions, improving reasoning and evaluation, scaling AI systems, and contributing to cutting-edge AI research and production environments. | AgentServe | 8 |
| Demo Engineer Manager The Demo Engineering Manager will lead a team responsible for developing and maintaining AI-powered demo infrastructure and environments for Cresta's contact center platform. This role involves overseeing the architecture, scalability, and reliability of demo environments, driving the development of reusable demo frameworks, and championing the use of modern AI tooling like LLM workflows and agents to enhance demo realism. The manager will also guide the integration of new features into demo assets and collaborate with Product and Engineering to influence roadmap based on pre-sales learnings. | Agent | 7 |
| Conversational Design, Demo Engineer This role focuses on designing and demonstrating Cresta's AI capabilities for pre-sales engagements. Responsibilities include creating synthetic conversations, analyzing data to build business cases, enhancing demo environments, and designing AI agent experiences. The role collaborates with ML, Product, Data Science, and Sales Engineering teams. | AgentData | 7 |
| Senior Software Engineer, Backend (AI Agent) This role focuses on designing, developing, and maintaining scalable backend architectures for AI Agent solutions and proprietary models. The engineer will collaborate with ML engineers to integrate AI Agents, enhance system scalability and reliability, optimize server performance, and implement security measures. Experience with virtual/AI agent systems, cloud environments, Kubernetes, and databases is required. | Agent | 7 |
| Forward Deployed Engineering Intern (AI Agent) This internship focuses on supporting real-world AI deployments of AI Agents in customer environments, involving configuration, integration testing, performance tuning, and customer interaction. The role leverages LLMs and AI Agent systems within an enterprise AI context. | Agent | 7 |
| Senior Full Stack Engineer - Conversation Intelligence Senior Full Stack Engineer role focused on building and scaling a no-code platform for conversation intelligence. The platform uses LLMs and AI to analyze agent performance and automate processes, enabling non-technical users to configure workflows. The role involves full-stack development, UI/backend services, and collaboration with ML engineers. | Agent | 7 |
| Strategic Solutions Engineer, East Solutions Engineer role focused on partnering with sales to guide prospective customers through the discovery, design, and validation of Cresta's AI-powered solutions for contact centers. This involves understanding customer business goals and technical environments, architecting solutions using LLMs, SLMs, and real-time AI assistance, and delivering tailored product demonstrations and proof-of-value engagements. The role serves as a technical liaison between Sales, Product, and Engineering, staying current on emerging AI technologies like RAG and speech recognition. | Agent | 7 |
| Senior Software Engineer, Backend (AI Agent Integrations) Backend engineer to build systems for integrating AI Agents with enterprise CCaaS platforms, managing conversation state, and enabling seamless AI-to-human handoffs in real-time contact center environments. | Agent | 7 |
| Senior Software Engineer, Backend (AI Agent Runtime) Senior Software Engineer to build and operate the real-time AI agent runtime infrastructure, focusing on LLM streaming, conversation state management, and a serverless-style function execution platform for custom logic. The role also involves building developer-facing tooling and ensuring production quality through observability and incident response. | AgentServe | 7 |
| Software Engineer Intern Software Engineer Intern role focused on building real-time, AI-driven customer interaction systems for contact centers. The role involves working on production infrastructure for AI agents, real-time assistance, conversation intelligence, and evaluation systems, with an emphasis on low latency, reliability, and business outcomes. | AgentEval Gate | 7 |
| Staff Software Engineer, Backend Staff Software Engineer, Backend role at Cresta, focusing on designing and evolving backend systems for an AI platform that powers conversational AI agents. The role involves architecting scalable, distributed systems, collaborating with ML engineers to operationalize AI capabilities, and building runtime infrastructure and orchestration systems for AI agents. It emphasizes leadership, scalable systems design, AI/ML collaboration, data solutions, production excellence, and technical mentorship. | AgentServe | 5 |
| Senior Full Stack Engineer - Conversation Intelligence Senior Full Stack Engineer to build and scale a no-code platform for configuring conversation intelligence workflows powered by LLMs and AI. The role involves full-stack development, focusing on UI, backend services, and data layers, enabling non-technical users to leverage AI-driven insights from customer conversations. | Agent | 5 |
| Solutions Engineer, EMEA Solutions Engineer for Cresta's AI-powered contact center platform, focusing on EMEA. This role partners with Sales Directors to guide prospective customers through the discovery, design, and validation of AI solutions, including LLMs, SLMs, and real-time AI assistance. Responsibilities include technical discovery, solution architecture, product demonstrations, proof-of-value engagements, and ROI workshops, acting as a liaison between Sales, Product, and Engineering. Requires deep knowledge of contact center solutions, AI/ML (LLMs, SLMs), and experience in pre-sales or solutions engineering. | Agent | 5 |