Decagon
Vertical AI · Customer support AI agents
Vertical AI · Customer support AI agents
Decagon currently has 42 active AI-related job listings. The majority of these roles, 88%, are focused on agents, with a smaller number in serving infrastructure and post-training. Engineering is the dominant function, with 32 positions, followed by product roles. The company is actively hiring in the United States and the United Kingdom. Recent hiring trends show a significant increase, with 16 new AI roles posted in the last 30 days, a 433% rise compared to the previous 30-day period.
Currently tracking 36 active AI roles, up 118% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $150k–$430k (avg $281k).
Decagon currently has 43 active AI-related roles in our index. The most common open titles are: Senior Agent Product Manager (4), Customer Engineer, Agent Builder - Spanish Speaking (3), Engineering Lead, Strategic Deals (2), Engineering Manager, Agents (2), Senior Research Engineer (2). Most positions are in Engineering and Product.
Decagon's active AI hiring is concentrated in: agents (88%), serving infrastructure (5%), post-training (5%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Decagon is hiring AI talent in: United States (33 roles), United Kingdom (6 roles), Germany (1 role), Canada (1 role).
Job postings at Decagon most frequently mention: Agentic Systems, Planning & Reasoning, System Design, Machine Learning, A/B Testing.
In the past 30 days, Decagon has posted 16 new AI-related roles.
| Title | Stage | AI score |
|---|---|---|
| Senior Research Engineer Senior Research Engineer at Decagon, a conversational AI platform company. The role focuses on improving core conversational AI agent capabilities in production, including instruction following, retrieval, memory, and long-horizon task completion. Responsibilities involve building and iterating on end-to-end models and pipelines, integrating new models into production systems, and breaking down research ideas into roadmaps. Requires 5+ years of AI/ML experience, prior experience post-training and deploying LLMs in production, fluency in Python and ML tooling, and a track record of delivering production impact from research. | AgentPost-train | 9 |
| Customer Engineer, Agent Builder - French Speaking Customer Engineer responsible for end-to-end execution of AI agent builds for strategic customers, including architecture, agentic logic, guardrails, integrations, and evaluation frameworks. Requires strong technical skills, customer-facing experience, and fluency in English and French. |
| Agent |
| 8 |
| Customer Engineer, Agent Builder - German Speaking Customer Engineer responsible for end-to-end execution of AI agent builds for strategic enterprise customers, including architecture, agentic logic, guardrails, integrations, and evaluation frameworks. | Agent | 8 |
| Software Engineer, Agents Software Engineer role focused on building and shipping AI agents for enterprise customers, impacting millions of users and driving company growth. The role involves designing and building agents that outperform human agents, identifying trends for platform evolution, and experimenting with/integrating text and voice models at scale. | Agent | 8 |
| Senior Agent Product Manager Senior Product Manager for an AI platform focused on building and deploying AI agents for enterprise customer experiences. The role involves collaborating with customers and engineering to design, build, and optimize AI agents, influencing product roadmap, and acting as a strategic advisor. | Agent | 8 |
| Senior Agent Product Manager - German Speaking Senior Product Manager to lead the design, development, and optimization of enterprise-quality AI agents for customer experience, working directly with customers to define roadmaps and influence feature development. | Agent | 7 |
| Sales Development Representative - London Sales Development Representative for a conversational AI platform company, focusing on identifying and qualifying new sales opportunities in enterprise and strategic sales cycles. The role involves outbound prospecting, account-based outreach, and partnering with Account Executives to generate pipeline. It's positioned as an acceleration for a sales career in a GenAI company. | — | 5 |
| Director of Sales, Enterprise Decagon is seeking a Director of Enterprise Sales to lead and scale their sales operations for a conversational AI platform. The role involves managing and developing a sales team, driving revenue growth, and identifying new market opportunities within the enterprise sector. The company's technology enables brands to deploy AI agents for customer interactions across various channels. | — | 5 |
| Agent Success Manager - German Speaking This role is for an Agent Success Manager at Decagon, a conversational AI platform company. The primary responsibility is to partner with customers to guide their AI agent deployments, support adoption, and ensure they achieve value. The role involves relationship management, technical understanding of AI agents, and cross-functional collaboration with Product and Engineering to influence the roadmap based on customer needs. It requires strong customer-facing experience in B2B SaaS and fluency in English and German. | — | 5 |
| Field Marketing Manager This role is for a Field Marketing Manager in EMEA for Decagon, a conversational AI platform company. The manager will own end-to-end event management, including strategy, execution, and post-event follow-up, partnering with the sales team to ensure effective event presence and lead generation. The role requires B2B field or event marketing experience, with a focus on pipeline and ROI metrics. | — | 5 |
| Agent Success Manager This role is a customer-facing position focused on guiding enterprise clients in deploying and adopting Decagon's conversational AI platform. It involves building customer relationships, acting as a strategic advisor, collaborating with Product and Engineering teams to surface customer needs, and influencing the product roadmap. The role requires experience in B2B SaaS, managing large customers, and strong communication skills, with a passion for the agent building process but not requiring coding ability. | — | 5 |
| Implementation Manager This role is for an Implementation Manager at a conversational AI platform company. The focus is on leading and scaling the implementation of AI agents for enterprise customers, owning the strategy, playbook, and execution of deployments. The role involves partnering with customers, sales, product, and engineering to ensure smooth, impactful, and successful AI agent rollouts, aiming to improve efficiency and reduce time to value using AI tools and automation. | — | 5 |
| Enterprise Account Executive Enterprise Account Executive at a conversational AI platform company, responsible for managing the full sales cycle for enterprise accounts, generating pipeline, and collaborating with internal teams to ensure customer success. The role involves closing complex deals and influencing go-to-market strategy. | — | 5 |
| Senior Solutions Engineer Senior Solutions Engineer for a conversational AI platform, focusing on pre-sales engineering, product strategy, and enterprise architecture. The role involves advising enterprise prospects and customers on integrating Decagon's AI-native platform into their ecosystems, creating generative AI experiences, and developing custom demonstrations. | — | 5 |
| Strategic Account Director Strategic Account Director for a conversational AI platform, focusing on enterprise sales to large brands. The role involves developing sales strategies, building relationships with stakeholders, collaborating with internal teams, and forecasting revenue. Requires experience in strategic or enterprise sales, a proven track record of revenue growth, and strong business acumen. | — | 5 |
| Customer Engineer, Agent Builder | — | — |