Decagon
Vertical AI · Customer support AI agents
Vertical AI · Customer support AI agents
Decagon currently has 42 active AI-related job listings. The majority of these roles, 88%, are focused on agents, with a smaller number in serving infrastructure and post-training. Engineering is the dominant function, with 32 positions, followed by product roles. The company is actively hiring in the United States and the United Kingdom. Recent hiring trends show a significant increase, with 16 new AI roles posted in the last 30 days, a 433% rise compared to the previous 30-day period.
Currently tracking 36 active AI roles, up 118% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $150k–$430k (avg $281k).
Decagon currently has 43 active AI-related roles in our index. The most common open titles are: Senior Agent Product Manager (4), Customer Engineer, Agent Builder - Spanish Speaking (3), Engineering Lead, Strategic Deals (2), Engineering Manager, Agents (2), Senior Research Engineer (2). Most positions are in Engineering and Product.
Decagon's active AI hiring is concentrated in: agents (88%), serving infrastructure (5%), post-training (5%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Decagon is hiring AI talent in: United States (33 roles), United Kingdom (6 roles), Germany (1 role), Canada (1 role).
Job postings at Decagon most frequently mention: Agentic Systems, Planning & Reasoning, System Design, Machine Learning, A/B Testing.
In the past 30 days, Decagon has posted 16 new AI-related roles.
| Title | Stage | AI score |
|---|---|---|
| Sales Development Representative (SDR) Sales Development Representative (SDR) for a conversational AI platform company. The role focuses on identifying and qualifying new sales opportunities for the company's AI solution, engaging with potential clients through various outreach channels, and collaborating with marketing and account executives. The company's technology enables enterprises to deploy AI agents for customer interactions. | — | 5 |
| Solutions Architect - Infrastructure Solutions Architect - Infrastructure role at Decagon, a conversational AI platform company. Focuses on pre-sales engineering, deployment architecture, and enterprise infrastructure strategy for integrating Decagon's AI platform into customer environments. Requires experience with containerization, cloud functions, and enterprise infrastructure, with a preference for AI/ML infrastructure solutions experience. | — | 5 |
| Senior Solutions Engineer |
| — |
| 5 |
| Director of Sales, Enterprise Director of Enterprise Sales for a conversational AI platform company, focusing on scaling sales operations, driving revenue growth, and leading a team of Account Executives. The role involves managing sales forecasting, pipeline management, identifying market opportunities, and developing sales strategies. Experience in B2B/SaaS sales, MEDDPICC methodology, and startup environments is preferred. | — | 5 |
| Strategic Account Director - West Strategic Account Director for a conversational AI platform company, focusing on closing deals with large enterprises and developing customer relationships. The role involves understanding customer needs, collaborating with internal teams, and providing product feedback. | — | 5 |
| Director of Sales, Enterprise Director of Enterprise Sales for a conversational AI platform company, focused on scaling sales operations, driving revenue growth, and leading a team of Account Executives. The role involves sales forecasting, pipeline management, identifying market opportunities, and closing large deals. | — | 0 |
| IT Engineer This role is for an IT Engineer responsible for supporting a global workforce, driving automation, security, and operational excellence. Key responsibilities include managing identity and access, endpoint administration, SaaS operations, and automating IT tasks. The role requires experience in IT systems, endpoint or identity engineering, Okta administration, SSO configurations, Mac endpoint management, and scripting with Python or Bash. | — | 0 |
| IT Engineer Decagon is seeking an IT Engineer for their New York office to support a fast-scaling global workforce. The role involves co-owning identity and access management, endpoint administration, and SaaS operations, focusing on automation, security, and operational excellence. Responsibilities include on-site IT support, administering SaaS stack (Okta, Google Workspace, Slack, Notion), managing the employee identity lifecycle, configuring SSO integrations, maintaining Mac endpoints, automating IT tasks with Python/Bash, supporting security and compliance efforts (SOC 2), and writing documentation. | — | 0 |
| Senior HR Business Partner Senior HR Business Partner for a conversational AI platform company, focusing on supporting Customer and Sales organizations during rapid growth. This role involves strategic advisory, organizational effectiveness, performance management, employee relations, and scaling HRBP functions. Requires experience in high-growth SaaS, GTM dynamics, and HRBP operations. | — | 0 |
| Executive Assistant Executive Assistant role at a conversational AI platform company, supporting executive team leaders. Responsibilities include calendar management, travel coordination, event planning, communication liaison, meeting preparation, personal assistance, team culture support, and budget/financial reporting. | — | 0 |
| Senior Commercial Counsel Senior Commercial Counsel for a conversational AI platform company, focusing on negotiating enterprise SaaS agreements, streamlining contract operations, and building scalable legal infrastructure. Requires experience with commercial agreements, legal frameworks (GDPR, CCPA, HIPAA), AI governance, and balancing legal risk with business outcomes. | — | 0 |
| Accounting Operations and Payroll Manager This role is for an Accounting Operations and Payroll Manager at Decagon, a company that provides a conversational AI platform. The manager will be responsible for end-to-end global payroll processing, reconciliations, expense operations, accounts payable, and accounts receivable. The role requires strong payroll experience, knowledge of compliance, and the ability to work in a fast-paced startup environment. The company itself is AI-related, but this specific role is not directly involved in building or researching AI. | — | 0 |
| Total Rewards Lead This role is for a Total Rewards Lead at Decagon, a conversational AI platform company. The lead will build and own the company's compensation and benefits architecture, focusing on attracting, rewarding, and retaining talent as the company scales. Responsibilities include designing compensation philosophy, job architecture, leveling frameworks, equity programs, and benefits administration. The role requires significant experience in total rewards, compensation structures, and equity compensation, with a data-driven approach and strong communication skills. While the company is in the AI space, this role is focused on HR/Total Rewards, not direct AI/ML development. | — | 0 |
| Revenue Strategy & Operations Manager This role is for a Revenue Strategy & Operations Manager at Decagon, a conversational AI platform company. The role focuses on shaping and executing the go-to-market strategy, managing forecasts and KPIs, optimizing business performance, and driving operational efficiency. It requires strong analytical and modeling skills, a "get it done" attitude, and ownership mindset. | — | 0 |
| BizOps & Strategy, Pricing This role is for a Pricing Strategist at a conversational AI platform company. The role sits at the intersection of Sales, Finance, and Strategy, focusing on developing pricing and packaging strategies, building internal deal processes, and supporting deal structuring and negotiation for enterprise opportunities. The goal is to accelerate and streamline the go-to-market motion. | — | 0 |
| Senior Software Engineer, Platform Engineering | — | — |
| Strategic Account Director, Healthcare | — | — |
| Strategic Account Director, Healthcare | — | — |
| Customer Engineer, Agent Builder | — | — |
| Customer Engineer, Agent Builder | — | — |
| Customer Engineer, Agent Builder | — | — |
| Implementation Manager | — | — |