Intercom

The AI Infrastructure Engineer will build and scale the systems for training and serving Intercom's AI products, focusing on model training pipelines and inference services. This role involves GPU-level performance optimization and collaboration with ML scientists to bring cutting-edge methods to production.

Principal Engineer role focused on building and scaling Intercom's AI agent, Fin, for customer service. The role involves strategic technical leadership, spinning up new work streams, executing on ambiguous problems, leading experimental AI work, and shaping long-term technical strategy in an AI-first environment. Requires deep engineering depth, product thinking, experience at scale, AI fluency, strong communication, and extreme autonomy.

Senior Engineering Manager to lead teams building and scaling Intercom's AI agent, Fin. The role requires strong people leadership, hands-on technical involvement, strategic thinking, and experience operating at scale with startup energy in an AI-first culture. The manager will own strategically significant work streams end-to-end, drive execution under aggressive timelines, develop senior engineers, and partner with leadership on pillar-level strategy.

Senior Engineering Manager to lead teams building and scaling Intercom's AI agent, Fin. The role requires strong people leadership combined with hands-on, product-minded execution in an AI-first engineering culture. Responsibilities include owning strategic work streams end-to-end, driving execution under aggressive timelines, developing senior engineers, and partnering on pillar-level strategy. The ideal candidate is technically credible, operates at scale with startup energy, and has AI fluency.

Senior Engineering Manager to lead teams building and scaling Intercom's AI agent, Fin. The role requires strong people leadership combined with hands-on, product-minded execution in an AI-first engineering culture. Responsibilities include owning strategic work streams end-to-end, driving execution under aggressive timelines, developing senior engineers, and partnering on pillar-level strategy. The ideal candidate is technically credible, operates at scale with startup energy, and has AI fluency.

Intercom is seeking Senior+ AI Infrastructure Engineers to build and scale the systems for training and serving their AI products, focusing on model training pipelines and inference services, with an emphasis on GPU performance and reliability at scale.

This role focuses on building and scaling the AI infrastructure for training and serving large transformer and LLM models, including GPU-level performance optimization for both training and inference pipelines. The engineer will collaborate with ML scientists to bring cutting-edge methods to production and ensure high reliability and low latency for customer-facing AI experiences.

Engineering Manager for AI Models Infrastructure team, responsible for building and operating the foundational infrastructure for training and running AI models at scale. Requires prior experience in AI and leading infra/platform teams.

Engineering Manager for AI Models Infrastructure team, responsible for building and operating the foundational infrastructure for training and running AI models at scale. Requires prior experience in AI and leading infra/platform teams.

Engineering Manager for AI Models Infrastructure team, responsible for building and operating the foundational infrastructure for training and running AI models at scale. This is a technical leadership role requiring prior experience in AI and infrastructure/platform teams.

Engineering Manager for AI Models Infrastructure team, responsible for building and operating the foundational infrastructure for training and running AI models at scale. This is a technical leadership role requiring prior experience in AI and infrastructure/platform teams.

Staff Product Engineer to join the AI Group to build Intercom's AI-powered products. The role involves working closely with ML Scientists and product teams to define new ML features, research algorithms, and rapidly prototype and ship AI products to customers. The focus is on bringing ML proof-of-concept code to production, ensuring robustness and scalability, and contributing to all phases of software development. While ML experience is not strictly required, a strong software engineering background and a willingness to learn ML are essential.

Senior Product Engineer, AI Platform at Intercom, a company focused on AI-powered customer service. The role involves building and scaling the AI infrastructure platform that supports Intercom's AI products, working closely with ML engineers and scientists to bring models to production. The focus is on creating robust, scalable systems and framework-level code that enables rapid adaptation to AI advancements while ensuring customer service quality.

Intercom is seeking a Senior Machine Learning Scientist to join their AI Customer Service team in Berlin. The role focuses on identifying ML opportunities, framing product problems, researching algorithms, and working with engineers to bring ML prototypes to production. The ideal candidate will have broad applied ML knowledge, experience shipping ML products, and strong communication skills.

Principal Engineer at Intercom, an AI customer service company, to lead strategic initiatives, build back-end and front-end systems, and mentor engineers. The role involves contributing to technical architecture, ensuring scalability and availability, and using AI-powered developer tools. Requires experience in SaaS product development, distributed systems, and technical leadership.

Staff Product Designer at Intercom, an AI Customer Service company, focusing on designing AI-powered customer experiences and interaction patterns for their AI agent, Fin. The role requires deep craft expertise, end-to-end ownership, and collaboration with engineering and product management to ship high-impact software products.

Principal Product Designer at Intercom, an AI Customer Service company, focusing on designing AI-powered customer service experiences and products, particularly for their AI agent 'Fin'. The role requires deep craft expertise in interaction and visual design, end-to-end ownership, and collaboration with engineering and product teams to ship high-impact software products.

Intercom is seeking an Analytics Engineer for their AI Group to build and manage data pipelines, support ML scientists and engineers, and contribute to data strategy and governance. The role focuses on developing a robust data platform to enable advanced analytics and insights for AI features.

The role is for a Senior Analytics Engineer within Intercom's AI Group. This group is responsible for defining ML features, researching algorithms, and prototyping AI solutions. The engineer will build and manage data pipelines, collaborate with ML scientists and engineers, lead data strategy initiatives, and conduct analysis to support business decisions and performance measurement of AI features. The company emphasizes a product-focussed approach and rapid iteration to production.

This role is for a Senior Analytics Engineer within Intercom's AI Group. The primary focus is on developing and managing data pipelines and an analytics-ready data platform to support ML scientists, analysts, and business teams. Responsibilities include data modeling, quality, warehouse management, and conducting data analysis to support strategic decisions. While the role is within an AI company and supports AI initiatives, the core craft is data engineering and analytics, not direct AI/ML model development.

Senior Director of Engineering to lead and scale a new R&D hub in Berlin for Intercom, an AI Customer Service company. The role involves building and leading the R&D team, driving strategy and execution for AI-powered products, cultivating a high-performance culture, and operating as a cross-site leader within a globally distributed R&D organization. Requires deep technical knowledge, proven experience in leading large engineering organizations, and experience scaling new sites.

Staff Product Engineer to build Intercom's AI-powered products, working closely with ML Scientists and product teams to define new ML features, research algorithms, and rapidly prototype and ship to customers. The role involves building production systems, bringing proof-of-concept code to production, and partnering with product teams to shape AI product experiences.

Software Engineer role at Intercom, an AI Customer Service company, focusing on building both back-end and front-end systems for their AI agent Fin and customer service suite. The role involves developing technical plans, writing Ruby code, and shipping features rapidly. It emphasizes experience with distributed systems and collaborating with product teams.

Staff Product Manager at Intercom, an AI Customer Service company, to shape the future of business messaging and AI-powered customer engagement. This role will lead a team of engineers, designers, and researchers to deliver products that touch millions of people daily, leveraging AI to increase efficiency and accelerate product development. The role requires understanding AI systems and LLMs, managing roadmaps, and collaborating with engineering to ship solutions.

Senior Product Designer at Intercom, an AI Customer Service company, to design and ship complex software products, focusing on AI-powered features and customer experiences. The role requires strong craft, end-to-end ownership, and collaboration with engineering and product teams.

This role is for a Senior Product Engineer at Intercom, an AI Customer Service company. The engineer will work on building both back-end and front-end systems within multidisciplinary product teams, contributing to technical architecture, writing Ruby code, and shipping features rapidly. The role involves collaborating with product teams and designers, working with distributed systems, and mentoring other engineers. While the company heavily utilizes AI and AI-powered tools, the core responsibilities of this engineering role are not focused on building or researching AI models themselves, but rather on developing the product and infrastructure that supports it.

Senior Product Engineer role focused on building and shipping Intercom's AI-powered customer service products, working closely with ML Scientists and product teams to bring ML features from prototype to production. The role emphasizes product focus, rapid iteration, and measuring customer impact.

Staff Product Engineer role at Intercom, an AI Customer Service company. The role involves building back-end and front-end systems, contributing to technical architecture, and mentoring other engineers. Focus is on SaaS product development, distributed systems, and leading technical initiatives within a cross-disciplinary team.

Senior Product Engineer role focused on building and maintaining APIs and core services for customer data management and integrations, specifically to support Intercom's AI Agent (Fin) and strategic third-party integrations. The role involves full-stack development, API design, and ensuring seamless data flow for AI functionalities.

This role is for an IT Specialist in Intercom's new Berlin office. The IT Operations team supports employees with hardware, software, and third-party tools, managing user access, provisioning, and security. The role involves providing help desk support, owning account provisioning/deprovisioning, onboarding/offboarding, and maintaining the application stack. It requires extensive work with Jamf, Okta, Intune, Jira, and GitHub, as well as basic scripting and automation. The company emphasizes delivering a five-star IT experience and uses AI tools internally.