Intercom

Intercom is seeking a Staff AI Product Manager to define the vision, strategy, and roadmap for their core AI systems that power their AI agent, Fin, and other AI features. The role involves working at the intersection of AI research, product development, and customer needs to build world-class AI products. The ideal candidate will have strong AI/technical fluency, excellent product judgment, sharp problem framing skills, and the ability to build and ship high-quality AI products.

This role is for a Senior Account Manager at Intercom, an AI Customer Service company. The primary focus is on growing existing business in EMEA, managing customer renewals, executing a strategic sales process, and acting as a consultative partner. The role requires deep understanding of Intercom's product suite, particularly its AI capabilities, and articulating their value to customers. It involves leading cross-functional teams and strengthening customer relationships. The role is not directly building AI models but requires strong technical and AI curiosity to translate complex features into business outcomes.

This role is for a Senior Account Manager at Intercom, an AI Customer Service company. The primary focus is on growing existing business in EMEA, managing customer renewals, executing a strategic sales process, and acting as a consultative partner. The role requires deep understanding of Intercom's product suite, particularly its AI capabilities, and articulating their value to customers. It involves leading cross-functional teams and strengthening customer relationships. The role is not directly building AI models but requires strong technical and AI curiosity to translate complex features into business outcomes.

This role is for a Senior Account Manager at Intercom, an AI Customer Service company. The primary focus is on growing existing business, securing renewals, and acting as a consultative partner to customers. The role requires a deep understanding of Intercom's product suite, particularly its AI capabilities, and the ability to articulate its value to clients. While the company is AI-focused and the role requires AI fluency, the core responsibilities are sales and account management, not direct AI/ML development.

Senior Account Manager for Intercom, an AI Customer Service company, focusing on growing existing business in EMEA, particularly German-speaking regions. The role involves driving pipeline, securing renewals, executing strategic sales processes, acting as a consultative partner, leading cross-functional teams, and developing deep product and AI fluency to articulate value to customers.

Senior Account Manager for Intercom, an AI Customer Service company, focusing on growing existing business in EMEA, particularly German-speaking regions. The role involves driving pipeline, securing renewals, executing strategic sales processes, acting as a consultative partner, leading cross-functional teams, and developing deep product and AI fluency to articulate value to customers.

Senior Product Designer at Intercom, an AI Customer Service company, focusing on designing AI-powered customer experiences and interfaces for their AI agent, Fin. The role emphasizes end-to-end product craft, interaction design, and execution excellence in collaboration with engineering and product teams.

Intercom is seeking a Staff/Principal Product Designer to shape the user experience of their AI-powered customer service products, particularly their AI agent 'Fin'. The role focuses on end-to-end design execution, defining new interaction patterns for AI tools, and collaborating with engineering and product teams to deliver high-quality, impactful features. This is a craft-focused role for a maker and doer who can operate with autonomy and drive design excellence.

Intercom is seeking a Staff/Principal Product Designer to shape the user experience of their AI-powered customer service products, particularly their AI agent 'Fin'. The role focuses on end-to-end design execution, defining new interaction patterns for AI tools, and collaborating with engineering and product teams to deliver high-quality, impactful features. This is a craft-focused role for a maker and doer who can operate with autonomy and drive design excellence.

Senior Product Designer at Intercom, an AI Customer Service company, focusing on designing AI-powered customer experiences and interfaces for their AI agent, Fin. The role emphasizes end-to-end product craft, interaction design, and execution excellence in collaboration with engineering and product teams.

Senior Product Marketing Manager at Intercom, an AI Customer Service company. The role focuses on owning the positioning and messaging for Intercom's Helpdesk product, emphasizing the integration of their AI agent 'Fin' with the helpdesk to create a superior customer experience. This involves shaping market narratives, partnering with product and sales, and creating core PMM assets for an AI-first helpdesk vision.

Senior Product Marketing Manager to own the positioning and messaging for Intercom's Helpdesk product, focusing on the integrated AI-first helpdesk vision and the combined value of their Helpdesk and AI agent (Fin). The role requires a hybrid of strategy, storytelling, and technical engagement, with a focus on shaping market perception and driving go-to-market efforts for AI-enhanced customer service solutions.

Product Manager at Intercom, an AI Customer Service company, to shape the future of business messaging and AI-powered customer engagement. This role involves leading a team to deliver products, managing roadmaps, collaborating with engineers and designers, and leveraging AI for efficiency. Requires customer focus, product judgment, technical fluency, and understanding of AI systems and LLMs.

This role is for a Senior Social Media Strategist at an AI Customer Service company. The primary focus is to elevate the company's organic social presence, translate product launches into social impact, and enable employee/executive activation. The role involves strategic planning, content creation, cross-functional collaboration, and experimentation with social media tactics, including the use of AI tools to enhance efficiency. The ideal candidate is social-native, understands tech culture (especially AI), is a strong writer, and is comfortable using AI to streamline their work.

This role is for a Senior Social Media Strategist at an AI Customer Service company. The primary focus is to elevate the company's organic social presence, translate product launches into social impact, and enable employee/executive activation. The role involves strategic planning, content creation, cross-functional collaboration, and experimentation with social media tactics, including the use of AI tools to enhance efficiency. The ideal candidate is social-native, understands tech culture (especially AI), is a strong writer, and is comfortable using AI to streamline their work.

Intercom is seeking a Senior Privacy Counsel to lead global legal matters involving privacy, data protection, cybersecurity, and AI governance. The role involves advising engineering, product, security, sales, marketing, and HR teams on legal risk and compliance with global privacy laws and regulations, developing a scalable privacy program, and educating stakeholders on data protection. The role requires deep experience with global privacy regulations (GDPR, CCPA-CPRA, etc.), foundational knowledge of security programs (SOC2, HIPAA), and a CIPP/E or CIPP/US certification.

This is a Relationship Manager (Account Manager) role focused on growing existing accounts for Intercom, an AI Customer Service company. The role involves driving pipeline and revenue, securing renewals, executing a strategic sales process, acting as a consultative partner, leading cross-functional teams, and mastering product and AI fluency to articulate value to customers. The ideal candidate has proven B2B SaaS sales experience, business development mindset, consultative acumen, technical and AI curiosity, and strong communication skills.

The role is for a Video Editor/Videographer at Intercom, an AI Customer Service company. The main responsibility is to create video content that showcases their AI agent, Fin, and its impact on customer experiences. This involves capturing, editing, and producing various video formats for marketing and product storytelling, collaborating with cross-functional teams, and experimenting with AI-assisted workflows in the creative process. While the company is AI-focused and the role mentions AI-assisted workflows, the core function is video production and marketing, not direct AI/ML development.

Senior Product Manager for Intercom's Web team, focusing on showcasing their AI customer service products (Fin) and brand story through world-class web experiences. This role involves leading end-to-end delivery of narrative pages, translating messaging into web experiences, collaborating with cross-functional teams, and measuring impact. Requires experience in product management or marketing with a strong track record in digital storytelling and a keen eye for design and narrative.

Senior Product Manager for Intercom's Web team, focusing on showcasing their AI customer service products (Fin and Intercom Suite) through world-class web experiences. This role involves translating messaging into compelling web content, leading end-to-end delivery of narrative pages, and collaborating with cross-functional teams to drive impact and conversion.

Account Executive for Intercom, an AI Customer Service company, focusing on the Mid-Market segment in Europe. The role involves managing the full sales cycle, evangelizing the product, and contributing to business growth.

Customer Success Manager role at an AI customer service company, focusing on helping clients maximize value from AI products and drive adoption. This role acts as a trusted advisor, developing success plans, and providing feedback to internal teams.

Customer Success Manager role at an AI customer service company, focusing on helping clients maximize value from AI products and drive adoption. This role acts as a trusted advisor, developing success plans, and providing feedback to internal teams.

Product Design Director at Intercom, an AI Customer Service company, to lead the design team focused on building their AI agent, Fin. The role involves leading and growing design teams, partnering with Product and Engineering, and driving design excellence for AI-powered customer experiences. This is a hands-on leadership role focused on execution and shipping high-quality product work.

This role is for a Senior Product Manager focused on the web experience for Intercom's AI customer service products. The primary responsibility is to translate product messaging and brand story into compelling web content and experiences that showcase the company's AI capabilities, particularly their AI agent 'Fin'. The role involves leading the end-to-end delivery of narrative and storytelling web pages, collaborating with cross-functional teams, and ensuring high standards for design, clarity, and performance. While the company is an AI company and the product is AI-driven, this role itself is not directly building or shipping AI models but rather marketing and communicating about them through web content.

Senior Data Scientist role focused on product analytics at an AI Customer Service company. The role involves using data to drive decision-making, partnering with product teams, developing metrics, building data pipelines, and influencing product strategy. While the company heavily features AI, this role is primarily focused on product analytics and using data to understand customer behavior and product performance, rather than directly building or researching AI models.

Staff Product Manager at Intercom, an AI Customer Service company, to shape the future of business messaging and AI-powered customer engagement. This role will lead a team of engineers, designers, and researchers to deliver products that touch millions of people daily, focusing on customer problems, roadmap management, and shipping AI-powered solutions.

Intercom is seeking a Senior Privacy Counsel to lead global legal matters involving privacy, data protection, and cybersecurity, and to support AI governance and product development. This role will partner with various teams to manage legal risk and compliance with global privacy laws, develop a scalable privacy program, and educate stakeholders on data protection. The role requires deep experience with global privacy regulations and foundational knowledge of security programs.

Senior Privacy Counsel to lead global legal matters involving privacy, data protection, cybersecurity, and AI governance for an AI customer service company. Role involves advising engineering, product, security, sales, marketing, and HR teams on legal risk and compliance with global privacy laws and regulations, developing a scalable privacy program, and educating stakeholders.

This role is for a Senior Mid-Market Account Executive at Intercom, an AI Customer Service company. The primary responsibility is to manage the full sales cycle for new business in the Mid-Market segment, evangelize the product, and contribute to the growth of the global Enterprise business. The role requires strong sales experience, SaaS background, and the ability to close net new business.

Account Executive for Intercom, an AI Customer Service company, focusing on the Mid-Market segment. The role involves managing the full sales cycle, evangelizing the product, and contributing to business growth.