Intercom

Senior Product Manager for Intercom's Web team, focusing on showcasing their AI customer service products (Fin and Intercom Suite) through world-class web experiences. This role involves translating messaging into compelling web content, leading end-to-end delivery of narrative pages, and collaborating with cross-functional teams to drive impact and conversion.

Staff Forward Deployed Engineer role at Intercom, focusing on customer-facing implementation and adoption of their AI agent, Fin. The role involves deep customer engagement, technical problem-solving, influencing product direction, and leading the Forward Deployed Engineering function. Requires strong programming skills, customer collaboration, and ability to quickly learn AI concepts.

Senior Forward Deployed Engineer role at Intercom, focusing on driving adoption of their AI agent 'Fin' by working closely with strategic customers, understanding their business goals, and implementing solutions. This role involves technical expertise, collaboration with sales and product teams, and contributing to the evolution of the Forward Deployed Engineering function.

Senior Forward Deployed Engineer role at Intercom, focusing on driving adoption of their AI agent 'Fin' by working closely with strategic customers, understanding their business goals, and implementing solutions. This role involves technical expertise, collaboration with sales and product teams, and contributing to the evolution of the Forward Deployed Engineering function.

Intercom is seeking a Staff Product Engineer to join their AI Group. This role focuses on building and shipping AI-powered customer service products, working closely with ML Scientists and product teams. The engineer will be responsible for bringing ML prototypes to production, ensuring scalability and robustness, and contributing to all phases of software development. While no prior ML experience is strictly required, a strong software engineering background and a willingness to learn ML are essential. The role emphasizes product focus, rapid iteration, and delivering measurable customer impact.

Staff Product Engineer to build Intercom's AI-powered products, working closely with ML Scientists and product teams. The role involves defining new ML features, researching algorithms, and rapidly prototyping and shipping to customers. It requires strong software engineering skills and the ability to bring ML proof-of-concepts to production, ensuring robustness and scalability. The role also involves contributing to all phases of software development, mentoring engineers, and raising technical standards.

Account Executive for Intercom, an AI Customer Service company, focusing on the Mid-Market segment in Europe. The role involves managing the full sales cycle, evangelizing the product, and contributing to business growth.

Intercom is seeking a Staff Product Engineer to join their AI Group. This role focuses on building and shipping AI-powered customer service products, working closely with ML Scientists and product teams. The engineer will be responsible for bringing ML prototypes to production, ensuring robustness and scalability, and contributing to all phases of software development. While no prior ML experience is strictly required, a strong software engineering background and a willingness to learn ML are essential. The role emphasizes product focus, rapid iteration, and delivering measurable customer impact.

Staff Forward Deployed Engineer role at Intercom, focusing on customer-facing implementation and adoption of their AI agent, Fin. The role involves deep customer engagement, technical problem-solving, influencing product direction, and leading the Forward Deployed Engineering function. Requires strong programming skills, customer collaboration, and ability to quickly learn AI concepts.

This role focuses on being a technical advisor to customers, helping them integrate and maximize the value of Intercom's AI agent (Fin) and platform for customer service. It involves guiding customers on API integrations, security reviews, and AI-driven automation strategies, working closely with internal teams like Customer Success, Sales Engineering, and R&D.

Senior Full Stack Engineer for Team Web at Intercom, an AI Customer Service company. The role involves designing, building, and maintaining end-to-end web solutions for the company website (Intercom.com and Fin.ai), which is a key driver of leads and brand presence. Responsibilities include front-end UI development, backend services, APIs, infrastructure management (Vercel, AWS, Terraform), performance optimization, and collaboration with various teams. The role requires expertise in full stack development, front-end frameworks like React/Next.js, CMS platforms, CI/CD, and infrastructure as code.

Senior Full Stack Engineer for Team Web at Intercom, an AI Customer Service company. The role involves designing, building, and maintaining end-to-end web solutions for the company website (Intercom.com and Fin.ai), which is a key driver of leads and brand presence. Responsibilities include front-end UI development, backend services, APIs, infrastructure management (Vercel, AWS, Terraform), performance optimization, and collaboration with various teams. The role requires expertise in full-stack development, front-end frameworks (React, Next.js), CMS, CI/CD, IaC, and A/B testing.

Senior Product Engineer role focused on building and maintaining APIs and core services for customer data management and integrations, specifically to support Intercom's AI Agent (Fin) and strategic third-party integrations. The role involves full-stack development, API design, and ensuring seamless data flow for AI functionalities.

Customer Success Manager role at an AI customer service company, focusing on helping clients maximize value from AI products and drive adoption. This role acts as a trusted advisor, developing success plans, and providing feedback to internal teams.

Customer Success Manager role at an AI customer service company, focusing on helping clients maximize value from AI products and drive adoption. This role acts as a trusted advisor, developing success plans, and providing feedback to internal teams.

Product Design Director at Intercom, an AI Customer Service company, to lead the design team focused on building their AI agent, Fin. The role involves leading and growing design teams, partnering with Product and Engineering, and driving design excellence for AI-powered customer experiences. This is a hands-on leadership role focused on execution and shipping high-quality product work.

This role is for a Senior Product Manager focused on the web experience for Intercom's AI customer service products. The primary responsibility is to translate product messaging and brand story into compelling web content and experiences that showcase the company's AI capabilities, particularly their AI agent 'Fin'. The role involves leading the end-to-end delivery of narrative and storytelling web pages, collaborating with cross-functional teams, and ensuring high standards for design, clarity, and performance. While the company is an AI company and the product is AI-driven, this role itself is not directly building or shipping AI models but rather marketing and communicating about them through web content.

Product Engineer role at Intercom, an AI Customer Service company. The role involves building both back-end and front-end systems within multidisciplinary product teams, focusing on scaling products and applying technical knowledge to solve customer problems. The company heavily invests in AI-powered developer tools. Responsibilities include developing technical plans, writing Ruby code, shipping changes to production, mentoring engineers, and interviewing candidates. Requires 2+ years of industry experience, deep knowledge of a high-level programming language, experience collaborating with product teams, and experience with Distributed systems.

Senior Product Engineer at Intercom, an AI Customer Service company, focusing on building and scaling their AI agent (Fin) and related platform features. The role involves full-stack development, technical planning, and contributing to architecture, with a strong emphasis on shipping features rapidly and leveraging AI-powered developer tools.

This role is for a Staff Product Engineer at Intercom, an AI Customer Service company. The engineer will contribute to technical architecture, build back-end and front-end systems, and work with cross-functional teams. They will also mentor engineers, devise technical strategy, and ensure operational excellence. The role emphasizes SaaS product development, distributed systems, and technical leadership.

This role is for a Staff Product Engineer at Intercom, an AI Customer Service company. The engineer will contribute to technical architecture, build back-end and front-end systems, and work with cross-functional teams. They will also mentor engineers, devise technical strategy, and ensure operational excellence. The role emphasizes SaaS product development, distributed systems, and technical leadership.

Product Engineer role at Intercom, an AI Customer Service company. The role involves building back-end and front-end systems, contributing to technical architecture, and working with AI-powered developer tools. Focus is on shipping features and improving the core platform, with opportunities for mentoring.

Principal Engineer at Intercom, an AI Customer Service company, to lead strategic initiatives, build back-end and front-end systems, and mentor engineers. The role involves contributing to technical architecture, driving key projects, and ensuring operational excellence, with a focus on AI-powered developer tools and customer-facing AI products.

Principal Engineer at Intercom, an AI Customer Service company, to lead strategic initiatives, build back-end and front-end systems, and mentor engineers. The role involves contributing to technical architecture, driving key projects, and ensuring operational excellence within a hybrid work environment.

Senior Data Scientist role focused on product analytics at an AI Customer Service company. The role involves using data to drive decision-making, partnering with product teams, developing metrics, building data pipelines, and influencing product strategy. While the company heavily features AI, this role is primarily focused on product analytics and using data to understand customer behavior and product performance, rather than directly building or researching AI models.

Senior Product Engineer to join the AI Group to build Intercom's AI-powered products. This role involves working closely with ML Scientists and product teams, understanding the product and ML tech stack, and bringing proof-of-concept code to production. The focus is on shipping AI products rapidly to customers.

Senior Product Engineer at Intercom, an AI Customer Service company, focusing on building and scaling their AI agent (Fin) and related platform features. The role involves full-stack development, technical planning, and contributing to architecture, with a strong emphasis on shipping features rapidly and leveraging AI-powered developer tools.

Staff Product Manager at Intercom, an AI Customer Service company, to shape the future of business messaging and AI-powered customer engagement. This role will lead a team of engineers, designers, and researchers to deliver products that touch millions of people daily, focusing on customer problems, roadmap management, and shipping AI-powered solutions.

Senior Software Engineer at Intercom, an AI Customer Service company. The role involves building back-end and front-end systems for their AI agent Fin and customer service suite, focusing on scaling, architecture, and shipping features. Requires 5+ years of experience, distributed systems knowledge, and proficiency in a high-level programming language like Ruby or Python.

This role is for a Senior People Systems Analyst at Intercom, an AI Customer Service company. The analyst will manage and maintain the HRIS platform (Workday), ensuring data integrity, streamlining HR processes, and collaborating with stakeholders. Responsibilities include HRIS administration, process improvement, system configuration, reporting, compliance, and supporting system upgrades. The role requires strong HR systems experience, particularly with Workday, analytical skills, and knowledge of data privacy regulations.

Intercom is seeking a Senior Privacy Counsel to lead global legal matters involving privacy, data protection, and cybersecurity, and to support AI governance and product development. This role will partner with various teams to manage legal risk and compliance with global privacy laws, develop a scalable privacy program, and educate stakeholders on data protection. The role requires deep experience with global privacy regulations and foundational knowledge of security programs.

Senior Privacy Counsel to lead global legal matters involving privacy, data protection, cybersecurity, and AI governance for an AI customer service company. Role involves advising engineering, product, security, sales, marketing, and HR teams on legal risk and compliance with global privacy laws and regulations, developing a scalable privacy program, and educating stakeholders.

This role is for a Senior Mid-Market Account Executive at Intercom, an AI Customer Service company. The primary responsibility is to manage the full sales cycle for new business in the Mid-Market segment, evangelize the product, and contribute to the growth of the global Enterprise business. The role requires strong sales experience, SaaS background, and the ability to close net new business.

Account Executive for Intercom, an AI Customer Service company, focusing on the Mid-Market segment. The role involves managing the full sales cycle, evangelizing the product, and contributing to business growth.