Intercom

This role is for a Revenue Accounting Manager at an AI Customer Service company. The primary focus is on building and scaling the revenue accounting function, ensuring accurate and efficient operations, and driving process improvements. The role involves leading month-end close processes, standardizing reconciliations, performing variance analyses, ensuring ASC 606 compliance, and supporting systems implementations. A key aspect is leveraging AI-powered tools and automation to modernize workflows and reduce manual effort, although the role itself is not directly building AI models.

This role is for a Senior People Systems Analyst at Intercom, an AI Customer Service company. The analyst will manage and maintain the HRIS platform (Workday), ensuring data integrity, streamlining HR processes, and collaborating with stakeholders. Responsibilities include HRIS administration, process improvement, system configuration, reporting, compliance, and supporting system upgrades. The role requires strong HR systems experience, particularly with Workday, analytical skills, and knowledge of data privacy regulations.

This role supports and scales Intercom's revenue accounting operations, focusing on complex revenue workflows, improving visibility, and ensuring accuracy and compliance with ASC 606. It involves owning monthly close processes, managing revenue transactions, performing analysis, and validating system outputs. The role also partners with Finance Systems and Data teams, supports audits, and contributes to process improvements, including leveraging AI tools.