JPMorgan Chase

The Head of Client Services for Payments in Brazil leads a team to ensure exceptional client experience across onboarding, servicing, and issue resolution. This role involves managing a team, driving client satisfaction, and partnering with various departments to modernize offerings and accelerate commercialization, including advancing an AI-native operating model.

Lead a team of client service account managers in the Trade Finance LATAM region, acting as a primary escalation point and trade advisor for complex transactions. Collaborate with various internal teams and technology partners to drive business growth and client satisfaction, while also researching and resolving complex customer inquiries and managing internal projects. Requires understanding of emerging technologies like AI/ML in trade finance.