Klaviyo
Enterprise · Marketing automation
- HQ
- Massachusetts, US
- Founded
- 2012
- Website
- klaviyo.com
Klaviyo has 32 active AI-related job listings, with a significant focus on roles within the "agents" stage, accounting for 69% of their openings. The majority of these positions are within Engineering. The company is primarily hiring in the United States. Their technical needs frequently involve agent orchestration, LLM observability, and RAG. Klaviyo has seen a substantial increase in AI hiring over the last 30 days, with 16 new roles posted, representing a 78% increase compared to the previous 30-day period.
Enterprise · Marketing automation
Currently tracking 22 active AI roles, down 20% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $116k–$324k (avg $191k).
Klaviyo currently has 32 active AI-related roles in our index. The most common open titles are: Lead Data Science Analyst, GTM Strategic Analytics and Insights (2), Lead People Systems Engineer (2), Product Leader, Finance Engineering (2), Senior AI Engineer (2), Sr. Lead Engineer - Customer Agent (2). Most positions are in Engineering and Product.
Klaviyo's active AI hiring is concentrated in: agents (72%), application (9%), data (9%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Klaviyo is hiring AI talent in: United States (32 roles).
Job postings at Klaviyo most frequently mention: Content Generation, Reliability Engineering, Agentic Systems, System Design, Machine Learning.
In the past 30 days, Klaviyo has posted 15 new AI-related roles. That is a +36% change versus the prior 30 days (11 → 15).
| Title | Stage | AI score |
|---|---|---|
| Sr. Lead Engineer - Customer Agent Senior Lead Engineer to build and scale Klaviyo's Customer Agent, a conversational AI system for customer engagement. The role involves leading technical strategy, architecture, and implementation of AI capabilities, focusing on agent architectures, orchestration, retrieval, and evaluation. | Agent | 9 |
| Sr. Lead Engineer - Customer Agent Senior Lead Engineer role focused on building and scaling Klaviyo's Customer Agent, a conversational AI system for customer engagement. The role involves leading technical strategy, architecture, and implementation of AI capabilities, working at the intersection of large-scale systems, agentic workflows, and personalization. Requires significant experience in shipping customer-facing AI products and agentic systems. | Agent |
| 9 |
| Senior Product Manager, ML Modeling & Platform Senior Product Manager to own both the product strategy and roadmap for Klaviyo's core predictive and generative ML models (smart send time, audience optimization, product recommendations, churn prediction, AI-assisted content, agent capabilities) and the internal ML Platform infrastructure (training pipelines, experiment tracking, model serving, feature pipelines, orchestration tooling). The role requires deep understanding of ML systems, connecting platform investments to model outcomes and customer impact, and improving ML engineer developer experience at scale. | ServePost-train | 8 |
| Lead Product Manager, AI Lead Product Manager to own the strategy and execution for Klaviyo's in-app AI assistant and orchestration experience (Native Composer). This role involves defining how marketers interact with AI across the product ecosystem, shaping experiences with conversational interfaces, sub-agents, workflow automation, and intelligent recommendations. The PM will partner with Engineering, Design, Data Science, and Research to build scalable agentic systems, define orchestration patterns, and improve agent quality and usability. | Agent | 8 |
| Engineering Manager, ML Platform Engineering Manager for ML Platform at Klaviyo, leading a team to build and scale the core platforms, tools, and infrastructure for ML/AI engineers. The role involves hands-on technical leadership, managing engineers, shaping the roadmap, and enabling AI teams to ship models and features faster, more safely, and reliably. Focuses on evolving ML/LLM platform architecture, improving reliability, observability, and cost efficiency of training and inference workloads. | ServePost-train | 8 |
| Senior AI Engineer, ARIA Team Senior AI Engineer role focused on building and scaling LLM-powered applications and automation tools for internal employee use. Responsibilities include designing LLM integrations, RAG systems, CI/CD pipelines, and observability tooling, with a focus on full-stack development and AI engineering best practices. The role involves evaluating and fine-tuning models, and ensuring security and compliance. | AgentServe | 8 |
| Senior Product Manager, AI (Customer Agent) Product Manager to drive strategy and execution for Klaviyo's Customer Agent experience, focusing on building end-to-end AI agent systems for B2C brands to automate support, drive revenue, and engage customers across channels. This involves owning the full lifecycle from brand onboarding and configuration to consumer interaction and optimization, partnering closely with engineering, design, and AI/ML teams. | Agent | 8 |
| Director of Engineering, AI Director of Engineering, AI at Klaviyo, leading teams to implement AI strategy into customer-facing products. Focuses on owning the AI engineering charter, designing the AI platform (LLM-powered and agentic systems), shipping AI-native product experiences, ensuring safety and reliability, and integrating with data/platform stacks. Requires strong leadership, hands-on experience with modern AI/agentic systems, and a product-minded approach to drive AI adoption and impact. | AgentServe | 8 |
| AI Engineer II Software Engineer II on the Marketing Agent team at Klaviyo, responsible for building AI-powered systems that autonomously create and execute marketing strategies. The role focuses on backend development of robust and maintainable AI systems, directly impacting customer ROI and driving revenue. | Agent | 8 |
| Senior AI Engineer Senior Software Engineer role focused on building the next generation of AI agents for marketing and customer experience automation. The role involves designing and implementing agentic systems that autonomously create, execute, and optimize marketing strategies for businesses, directly impacting customer ROI and driving revenue. It's a backend-focused role with a strong emphasis on robust AI systems, low latency, and high-quality outputs, with opportunities for mentorship and leadership. | Agent | 8 |
| Sr. Lead AI Engineer Sr. Lead AI Engineer responsible for the technical leadership, architecture, and execution of high-impact AI services and agentic systems within the AI & Analytics organization. This role involves building and hardening AI serving systems, evolving agentic architecture, setting engineering standards, and mentoring other engineers. The focus is on hands-on technical leadership for production generative and agentic AI applications. | AgentServe | 8 |
| Lead AI Engineer Lead AI Engineer responsible for designing, building, and scaling backend systems and agentic capabilities for Marketing and Service AI products. This role involves owning complex services end-to-end, contributing to architecture, and ensuring reliable, scalable production capabilities for generative and agentic AI solutions. The focus is on backend-heavy development, including async processing pipelines, distributed systems, AI serving, and evolving agentic architectures, with a strong emphasis on evaluation and best practices for AI systems. | AgentServe | 8 |
| Sr. Lead AI Engineer Sr. Lead AI Engineer responsible for defining and improving the engineering architecture for Service and Marketing AI capabilities, building and hardening AI serving systems, and evolving the agentic architecture. This role involves leading the design of scalable, low-latency backend systems and APIs, developing services that host and orchestrate AI models, and driving the technical roadmap for AI agents. The engineer will also set standards for evaluation, safety, prompt/model versioning, testing, and incident response, and mentor other engineers. The role requires hands-on experience with generative and agentic AI in production, large-scale distributed systems, Python, cloud platforms (AWS, Kubernetes), and a strong focus on evaluation and quality. | AgentServe | 8 |
| Engineering Manager, Customer Agent Engineering Manager to lead a team building 'Customer Agent', a conversational AI system for brands to interact with customers at scale. The role involves setting technical direction, developing the team, driving architectural decisions, and keeping pace with AI advancements. Requires strong hands-on engineering experience, ability to engage deeply with technical problems, and leadership in building/scaling agentic systems and AI-enabled products. | Agent | 8 |
| Senior AI Engineer Senior AI Engineer at Klaviyo, focusing on designing and building scalable backend systems and user experiences for AI products and AI agent solutions. The role involves developing data pipelines, serving AI models, and evolving agentic architecture. Requires strong backend and distributed systems experience, with expertise in generative AI and agentic AI applications. | AgentServe | 8 |
| Lead AI Software Engineer Lead AI Engineer responsible for designing, building, and scaling backend and ML systems for AI agents that optimize marketing and customer experience strategies. Focuses on predictive systems, autonomous learning agents, and production ML pipelines at a large scale. | AgentPost-train | 8 |
| Sr. AI Systems & Solutions Architect This role focuses on building AI-powered prototypes and workflows, integrating AI systems with internal data sources and APIs, and developing agents and retrieval workflows. The goal is to accelerate internal operations and enable teams to use AI tools more effectively, with a path to production-grade systems in collaboration with engineering. | Agent | 7 |
| Sr. AI Systems & Solutions Architect This role focuses on building AI-powered prototypes and workflows, integrating AI systems with internal data sources and APIs, and developing agents and retrieval workflows. The goal is to accelerate internal operations and enable teams to use AI tools more effectively, with a path to production-grade systems in collaboration with engineering. | Agent | 7 |
| Product Leader, Finance Engineering Product Leader for Finance Engineering at Klaviyo, a public SaaS company. This role focuses on defining and executing the multi-year vision for Finance systems, including ERP, procure-to-pay, record-to-report, and order-to-cash processes. A key responsibility is driving AI-native transformation within Finance, identifying and delivering high-value AI use cases, and embedding AI into core processes with guardrails and measurable productivity gains. The role requires collaboration with AI and data platform teams, Finance Engineering, and Finance stakeholders to ensure reliable, integrated, and compliant back-office systems. | Agent | 7 |
| Lead People Systems Engineer Lead People Systems Engineer to be the first dedicated AI engineer on the People Technology team, responsible for designing and building AI-powered workflows, copilots, and agents to transform how People teams operate within an AI-first company. This role involves architecting systems, establishing best practices for AI use cases, and ensuring responsible AI deployment, with a focus on integrating AI into the employee lifecycle. | Agent | 7 |
| Lead People Systems Engineer Lead People Systems Engineer to be the first dedicated AI engineer on the People Technology team, responsible for designing and building AI-powered workflows, copilots, and agents to transform how People teams operate within an AI-first company. This role involves architecting systems, establishing best practices for AI use cases, and ensuring responsible AI deployment, with a focus on integrating AI into the employee lifecycle. | Agent | 7 |
| Senior Product Manager, Personalization Senior Product Manager to own Klaviyo's Analytics AI product area, focusing on an in-product AI agent that answers performance questions and surfaces insights. The role involves building trustworthy AI, delivering the 'why' and recommended actions, and integrating complex query infrastructure into intuitive experiences. Responsibilities include owning the Analytics Agent strategy and roadmap, building its quality measurement system (evals, LLM-as-judge), defining AI-generated analytics UX, and managing the PM-side of query infrastructure modernization. Requires hands-on experience with AI/ML products, data/analytics product background, and strong UX judgment for data experiences. | AgentEval Gate | 7 |
| Senior Engineering Manager - Customer Agent Senior Engineering Manager to lead a team building 'Customer Agent', a conversational AI system for brands to interact with customers at scale. The role involves shaping the future of this AI-powered customer engagement system, setting technical direction, developing the team, driving architectural decisions, and staying current with AI advancements. Requires deep experience in building and scaling agentic systems and AI-enabled products, with a strong hands-on engineering background. | Agent | 7 |
| Product Leader, Finance Engineering Product Leader for Finance Engineering at Klaviyo, a public SaaS company. This role focuses on defining and executing the multi-year vision for Finance systems, including ERP, procure-to-pay, record-to-report, and order-to-cash processes. A key responsibility is driving AI-native transformation within Finance by identifying and delivering high-value AI use cases, embedding AI into core processes with guardrails, and partnering with AI/data platform teams. The role requires a product mindset, experience in enterprise systems, and understanding of SOX ITGC. | Agent | 7 |
| Senior Software Engineer, Customer Agent Senior Full Stack Engineer to build Klaviyo's AI-native conversational platform, Customer Agent. The role involves designing, building, and scaling systems for autonomous service, AI-driven support, and agentic commerce experiences. Responsibilities include developing foundational platform capabilities and customer-facing features for highly-configurable AI agents, working across the stack to power intelligent workflows, conversational experiences, tool integrations, retrieval systems, and observability. The engineer will also mentor team members and drive engineering quality. | Agent | 7 |
| Senior Software Engineer, Composer AI Product Senior Software Engineer on the Composer AI Product team, responsible for building the foundation of an in-app, AI-powered conversational experience for marketing strategy planning, creation, and iteration. This includes owning the native chat surface, agent orchestrator, and agentic UI framework, contributing to Klaviyo's Autonomous Marketing platform which uses LLM-powered agents to analyze, create, and optimize marketing programs. The role involves tackling complex technical and product challenges, developing solution paths, evaluating trade-offs, and acting as a technical leader and mentor, driving engineering quality, execution, and decision-making. Success is measured by shipping high-quality systems quickly, contributing to foundational platform decisions, improving agent intelligence and reliability, and defining the evolution of AI-powered customer engagement. | Agent | 7 |
| Senior Software Engineer - Flows AI Senior Software Engineer to build backend systems and product experiences for AI agent capabilities within Klaviyo's Flows product. The role involves driving technical design, owning projects end-to-end, building scalable full-stack systems, and partnering with product and ML engineers to deliver customer impact. Experience with AI-powered product features and evaluating AI models is required. | Agent | 7 |
| Product Leader, Finance Engineering Product Leader for Finance Engineering at Klaviyo, a public SaaS company. This role focuses on defining and executing the multi-year vision for Finance systems, including ERP, procure-to-pay, record-to-report, and order-to-cash processes. A key responsibility is driving AI-native transformation within Finance by identifying and delivering high-value AI use cases, embedding AI into core processes with guardrails, and partnering with AI/data platform teams. The role requires a product mindset, experience in enterprise systems, and understanding of SOX ITGC. | Agent | 7 |
| Sr. Software Engineer, AI Enablement Senior Software Engineer focused on AI Enablement, building full-stack platforms and tools to integrate AI capabilities into software engineering workflows, automating processes like code generation and testing to improve engineering velocity and quality. | Agent | 7 |
| Senior Lead AI Software Engineer Senior Lead AI Software Engineer role focused on building internal AI-powered automation, systems, and agents to improve internal operational efficiency. The role involves defining technical roadmaps, leading end-to-end initiatives, making architectural decisions, establishing standards for AI-native engineering, and influencing broader engineering practices. Key responsibilities include developing agentic workflows, RAG pipelines, and evaluation harnesses, while also owning system health, reliability, and operational standards. | Agent | 7 |
| Senior Software Engineer - Customer Agent Senior Full Stack Engineer to build Klaviyo's AI-native conversational platform, Customer Agent. The role involves designing, building, and scaling systems for intelligent workflows, conversational experiences, tool integrations, retrieval systems, and multi-channel customer engagement. The engineer will contribute to foundational platform capabilities and customer-facing features, acting as a technical leader and mentor. The team focuses on creating an extensible AI platform for personalized, autonomous customer experiences across various channels, operating with high ownership and rapid iteration. | Agent | 7 |
| Lead People Systems Engineer Lead People Systems Engineer to build AI-powered workflows, copilots, and agents for HR processes, defining the architecture, standards, and vision for AI integration within the employee lifecycle at an AI-first company. This role requires integrating with enterprise SaaS systems and ensuring responsible AI practices. | Agent | 7 |
| Senior Software Engineer, Agent Platform Senior Software Engineer focused on designing and scaling backend systems for AI products and agent solutions. The role involves contributing to agentic architecture, deploying agents and RAG in production, and evaluating performance using various AI tools. It requires strong backend experience, production ML/AI project launch, and hands-on experience with generative AI and agentic AI applications. | AgentServe | 7 |
| Lead GTM Data Operations Analyst, AI Workflows This role operates, tunes, and extends an agentic data quality pipeline for GTM data. It involves running and monitoring production pipeline sessions, diagnosing and resolving failures, refining detection rules and prompt logic, evaluating agent accuracy, and managing the handoff between automated output and human review. The goal is to improve pipeline reliability, detection and resolution quality, and data quality outcomes. | Agent | 7 |
| Lead GTM Data Operations Analyst, AI Workflows This role operates, tunes, and extends an agentic data quality pipeline for GTM data. It involves running and monitoring production pipeline sessions, diagnosing and resolving failures, refining detection rules and prompt logic, evaluating agent accuracy, and managing the handoff between automated output and human review. The goal is to improve pipeline reliability, detection and resolution quality, and data quality outcomes. | Agent | 7 |
| Lead GTM Data Operations Analyst, AI Workflows This role operates, tunes, and extends an existing agentic data quality pipeline for GTM data. It involves running production pipeline sessions, diagnosing and resolving failures, maintaining orchestration scripts, refining agent logic, evaluating agent accuracy, and managing the handoff between automated output and human review. The role focuses on operating and improving AI systems rather than building them from scratch. | Agent | 7 |
| Lead Data Science Analyst, GTM Strategic Analytics and Insights Lead Data Science Analyst role focused on GTM strategy, building predictive models, and developing AI/LLM-powered solutions for customer lifecycle insights. Emphasizes AI-augmented workflows and an LLM-aware approach. | Agent | 7 |
| Lead Data Science Analyst, GTM Strategic Analytics and Insights Lead Data Science Analyst role focused on GTM strategy, building predictive models, and developing AI/LLM-powered solutions for customer lifecycle insights. Emphasizes AI-augmented workflows and an LLM-aware approach. | Agent | 7 |
| Engineering Manager - Conversational AI Platform Engineering Manager for Klaviyo's Conversational AI Platform team, responsible for leading a fullstack team to build the UI, orchestrator, and agent platform for an AI-powered conversational marketing experience. The role involves setting technical direction for intent detection, routing, planning, and multi-step LLM workflows, driving architectural decisions, and collaborating with product and design teams. | Agent | 7 |
| Senior AI Engineer Senior AI Engineer to design, build, and scale production-grade LLM integrations and AI-powered automation tools. This role is at the intersection of applied AI research and full-stack software engineering, owning LLM integration architecture, RAG system design, CI/CD pipeline management, and production observability. The goal is to build AI that real people use at scale every day. | AgentServe | 7 |
| Software Engineer II- Product Recommendations Senior Software Engineer focused on building and operating machine learning-powered backend systems for product recommendations. This role involves designing and implementing data pipelines, ranking models, and inference systems, with a strong emphasis on backend services, distributed systems, and integrating ML into production. The engineer will also drive the development of AI systems like vector search and agentic use cases, and contribute to observability and A/B testing. | AgentServe | 7 |
| Senior Security Engineer - Detection and Response Senior Security Engineer role focused on building and maintaining secure, reliable, and scalable detection and response systems. The role involves developing AI-first security systems, automating detection and response, optimizing security logging data for ML models, and responding to security incidents. Requires strong programming skills (Python, Go) and experience with CI/CD and large-scale data pipelines. | AgentServe | 7 |
| Senior Security Engineer - Detection and Response Senior Security Engineer role focused on building and maintaining secure, reliable, and scalable detection and response systems. The role involves developing AI-first security systems, automating detection and response, optimizing security logging data for ML models, and responding to security incidents. Requires strong programming skills (Python, Go) and experience with CI/CD and large-scale data pipelines. | AgentServe | 7 |
| Senior Security Engineer - Detection and Response Senior Security Engineer role focused on building and maintaining secure, reliable, and scalable detection and response systems. The role involves developing AI-first security systems, automating detection and response, optimizing security logging data for ML models, and responding to security incidents. Requires strong programming skills (Python, Go) and experience with CI/CD and large-scale data pipelines. | AgentServe | 7 |
| Lead AI Software Engineer - Amplify C.S Lead AI Software Engineer for the Amplify team, focusing on building internal tools, platforms, and AI-powered automation to improve efficiency and scale for Klaviyo's internal operations across various departments. The role involves technical oversight, driving technical vision, leading complex projects, defining architectural evolution, and mentoring engineers, with a strong emphasis on AI-first development and establishing guardrails. | Agent | 7 |
| Manager, Advanced Analytics & Automation Manager of Advanced Analytics & Automation to lead strategic analytics programs and AI first automations for the Customer Success Strategy and Analytics team. This role owns the development of scalable customer intelligence systems, and spans customer cohorting, health and success signals, churn and expansion drivers, and AI-powered workflows that translate insight into action. Operates as a senior technical individual contributor with program-level ownership, combining advanced data analytics and applied AI in partnership to build durable tools and processes used across GTM. | AgentData | 7 |
| Manager, Advanced Analytics & Automation Manager of Advanced Analytics & Automation to lead strategic analytics programs and AI first automations for the Customer Success Strategy and Analytics team. This role owns the development of scalable customer intelligence systems, and spans customer cohorting, health and success signals, churn and expansion drivers, and AI-powered workflows that translate insight into action. Operates as a senior technical individual contributor with program-level ownership, combining advanced data analytics and applied AI in partnership to build durable tools and processes used across GTM. | AgentData | 7 |
| Lead Project Manager This role is for a Senior Project Manager to lead the project delivery for Klaviyo's internal AI and automation platform (ARIA). The focus is on building and scaling employee-facing AI-powered tools and workflows, driving integrations between systems, championing AI adoption, and defining the long-term project delivery plan for AI transformation within the company. While the role involves managing projects related to AI/ML capabilities, the core function is project management and product delivery, not direct AI/ML model development or research. | — | 5 |
| Lead Software Engineer, Platform Engineering Lead Software Engineer on the Platform Engineering team responsible for providing infrastructure primitives, platforms, and tooling for other engineering teams. The role involves setting technical direction, owning the design and development of foundational platform services, and leveraging technologies like Python, Go, AWS, and Kubernetes. The candidate will also mentor engineers and drive cost-optimization efforts. While not directly building AI models, the role involves exploring and integrating AI tools to improve efficiency. | — | 5 |
| Account Executive, Mid-Enterprise Account Executive, Mid-Enterprise at Klaviyo, responsible for selling Klaviyo's marketing technology stack to mid-market and enterprise clients. The role involves owning the full sales cycle, partnering with internal teams, and influencing product roadmap decisions. A key aspect is transforming workflows by putting AI at the center, experimenting with AI tools, and applying AI fluency to streamline work and elevate quality responsibly. The ideal candidate has experimented with AI, is excited to learn and apply AI tools to accelerate work and improve efficiency, and is curious and adaptable in deepening their AI fluency. | — | 5 |