Klaviyo

Engineering Manager for ML Platform at Klaviyo, leading a team to build and scale the core platforms, tools, and infrastructure for ML/AI engineers. The role involves hands-on technical leadership, managing engineers, shaping the roadmap, and enabling AI teams to ship models and features faster, more safely, and reliably. Focuses on evolving ML/LLM platform architecture, improving reliability, observability, and cost efficiency of training and inference workloads.

Senior AI Engineer role focused on building and scaling LLM-powered applications and automation tools for internal employee use. Responsibilities include designing LLM integrations, RAG systems, CI/CD pipelines, and observability tooling, with a focus on full-stack development and AI engineering best practices. The role involves evaluating and fine-tuning models, and ensuring security and compliance.

Product Manager to drive strategy and execution for Klaviyo's Customer Agent experience, focusing on building end-to-end AI agent systems for B2C brands to automate support, drive revenue, and engage customers across channels. This involves owning the full lifecycle from brand onboarding and configuration to consumer interaction and optimization, partnering closely with engineering, design, and AI/ML teams.

Director of Engineering, AI at Klaviyo, leading teams to implement AI strategy into customer-facing products. Focuses on owning the AI engineering charter, designing the AI platform (LLM-powered and agentic systems), shipping AI-native product experiences, ensuring safety and reliability, and integrating with data/platform stacks. Requires strong leadership, hands-on experience with modern AI/agentic systems, and a product-minded approach to drive AI adoption and impact.

Software Engineer II on the Marketing Agent team at Klaviyo, responsible for building AI-powered systems that autonomously create and execute marketing strategies. The role focuses on backend development of robust and maintainable AI systems, directly impacting customer ROI and driving revenue.

Senior Software Engineer role focused on building the next generation of AI agents for marketing and customer experience automation. The role involves designing and implementing agentic systems that autonomously create, execute, and optimize marketing strategies for businesses, directly impacting customer ROI and driving revenue. It's a backend-focused role with a strong emphasis on robust AI systems, low latency, and high-quality outputs, with opportunities for mentorship and leadership.

Sr. Lead AI Engineer responsible for the technical leadership, architecture, and execution of high-impact AI services and agentic systems within the AI & Analytics organization. This role involves building and hardening AI serving systems, evolving agentic architecture, setting engineering standards, and mentoring other engineers. The focus is on hands-on technical leadership for production generative and agentic AI applications.

Lead AI Engineer responsible for designing, building, and scaling backend systems and agentic capabilities for Marketing and Service AI products. This role involves owning complex services end-to-end, contributing to architecture, and ensuring reliable, scalable production capabilities for generative and agentic AI solutions. The focus is on backend-heavy development, including async processing pipelines, distributed systems, AI serving, and evolving agentic architectures, with a strong emphasis on evaluation and best practices for AI systems.

Sr. Lead AI Engineer responsible for defining and improving the engineering architecture for Service and Marketing AI capabilities, building and hardening AI serving systems, and evolving the agentic architecture. This role involves leading the design of scalable, low-latency backend systems and APIs, developing services that host and orchestrate AI models, and driving the technical roadmap for AI agents. The engineer will also set standards for evaluation, safety, prompt/model versioning, testing, and incident response, and mentor other engineers. The role requires hands-on experience with generative and agentic AI in production, large-scale distributed systems, Python, cloud platforms (AWS, Kubernetes), and a strong focus on evaluation and quality.

Engineering Manager to lead a team building 'Customer Agent', a conversational AI system for brands to interact with customers at scale. The role involves setting technical direction, developing the team, driving architectural decisions, and keeping pace with AI advancements. Requires strong hands-on engineering experience, ability to engage deeply with technical problems, and leadership in building/scaling agentic systems and AI-enabled products.

Senior AI Engineer at Klaviyo, focusing on designing and building scalable backend systems and user experiences for AI products and AI agent solutions. The role involves developing data pipelines, serving AI models, and evolving agentic architecture. Requires strong backend and distributed systems experience, with expertise in generative AI and agentic AI applications.

Lead AI Engineer responsible for designing, building, and scaling backend and ML systems for AI agents that optimize marketing and customer experience strategies. Focuses on predictive systems, autonomous learning agents, and production ML pipelines at a large scale.

This role operates, tunes, and extends an agentic data quality pipeline for GTM data. It involves running and monitoring production pipeline sessions, diagnosing and resolving failures, refining detection rules and prompt logic, evaluating agent accuracy, and managing the handoff between automated output and human review. The goal is to improve pipeline reliability, detection and resolution quality, and data quality outcomes.

This role operates, tunes, and extends an agentic data quality pipeline for GTM data. It involves running and monitoring production pipeline sessions, diagnosing and resolving failures, refining detection rules and prompt logic, evaluating agent accuracy, and managing the handoff between automated output and human review. The goal is to improve pipeline reliability, detection and resolution quality, and data quality outcomes.

This role operates, tunes, and extends an existing agentic data quality pipeline for GTM data. It involves running production pipeline sessions, diagnosing and resolving failures, maintaining orchestration scripts, refining agent logic, evaluating agent accuracy, and managing the handoff between automated output and human review. The role focuses on operating and improving AI systems rather than building them from scratch.

Lead Data Science Analyst role focused on GTM strategy, building predictive models, and developing AI/LLM-powered solutions for customer lifecycle insights. Emphasizes AI-augmented workflows and an LLM-aware approach.

Lead Data Science Analyst role focused on GTM strategy, building predictive models, and developing AI/LLM-powered solutions for customer lifecycle insights. Emphasizes AI-augmented workflows and an LLM-aware approach.

Engineering Manager for Klaviyo's Conversational AI Platform team, responsible for leading a fullstack team to build the UI, orchestrator, and agent platform for an AI-powered conversational marketing experience. The role involves setting technical direction for intent detection, routing, planning, and multi-step LLM workflows, driving architectural decisions, and collaborating with product and design teams.

Senior AI Engineer to design, build, and scale production-grade LLM integrations and AI-powered automation tools. This role is at the intersection of applied AI research and full-stack software engineering, owning LLM integration architecture, RAG system design, CI/CD pipeline management, and production observability. The goal is to build AI that real people use at scale every day.

Senior Software Engineer focused on building and operating machine learning-powered backend systems for product recommendations. This role involves designing and implementing data pipelines, ranking models, and inference systems, with a strong emphasis on backend services, distributed systems, and integrating ML into production. The engineer will also drive the development of AI systems like vector search and agentic use cases, and contribute to observability and A/B testing.

Senior Security Engineer role focused on building and maintaining secure, reliable, and scalable detection and response systems. The role involves developing AI-first security systems, automating detection and response, optimizing security logging data for ML models, and responding to security incidents. Requires strong programming skills (Python, Go) and experience with CI/CD and large-scale data pipelines.

Senior Security Engineer role focused on building and maintaining secure, reliable, and scalable detection and response systems. The role involves developing AI-first security systems, automating detection and response, optimizing security logging data for ML models, and responding to security incidents. Requires strong programming skills (Python, Go) and experience with CI/CD and large-scale data pipelines.

Senior Security Engineer role focused on building and maintaining secure, reliable, and scalable detection and response systems. The role involves developing AI-first security systems, automating detection and response, optimizing security logging data for ML models, and responding to security incidents. Requires strong programming skills (Python, Go) and experience with CI/CD and large-scale data pipelines.

Lead AI Software Engineer for the Amplify team, focusing on building internal tools, platforms, and AI-powered automation to improve efficiency and scale for Klaviyo's internal operations across various departments. The role involves technical oversight, driving technical vision, leading complex projects, defining architectural evolution, and mentoring engineers, with a strong emphasis on AI-first development and establishing guardrails.

Manager of Advanced Analytics & Automation to lead strategic analytics programs and AI first automations for the Customer Success Strategy and Analytics team. This role owns the development of scalable customer intelligence systems, and spans customer cohorting, health and success signals, churn and expansion drivers, and AI-powered workflows that translate insight into action. Operates as a senior technical individual contributor with program-level ownership, combining advanced data analytics and applied AI in partnership to build durable tools and processes used across GTM.

Manager of Advanced Analytics & Automation to lead strategic analytics programs and AI first automations for the Customer Success Strategy and Analytics team. This role owns the development of scalable customer intelligence systems, and spans customer cohorting, health and success signals, churn and expansion drivers, and AI-powered workflows that translate insight into action. Operates as a senior technical individual contributor with program-level ownership, combining advanced data analytics and applied AI in partnership to build durable tools and processes used across GTM.

Senior Technical Program Manager for the Security Strategy and Governance team, focusing on delivering complex, cross-functional programs including AI governance, third-party risk, and compliance. The role involves applying AI-enabled tools to improve program management and identifying automation opportunities within the security domain.

This role is a Senior Solution Engineer at Klaviyo, focusing on the enterprise sales space. The primary responsibility is to build deep relationships with prospects, understand their technical needs, and demonstrate how Klaviyo can be integrated into their existing tech stacks. The role involves diving deep into technical aspects, prototyping solutions, and shipping improvements to the Klaviyo experience. A key aspect is transforming workflows by putting AI at the center, building smarter systems, and exploring new AI tools and workflows to enhance efficiency. While the role is not directly building AI models, it heavily utilizes and integrates AI into customer solutions and internal workflows.

Commercial Account Executive for Klaviyo's APAC region, focusing on the SMB segment. The role involves managing the full sales cycle, collaborating with internal teams, and leveraging AI tools to enhance work efficiency. Requires 3+ years of SaaS/Martech sales experience, a commercial mindset, and AI fluency.

Director of Security Risk and Trust responsible for engineering solutions for governance and compliance challenges at scale, building systems that make security and trust a competitive advantage, and leading a team at the intersection of security engineering, risk management, and regulatory compliance. This role will own the strategy and execution of Klaviyo's Risk and Trust program, partnering with Engineering, Product, Legal, IT, and business teams to embed compliance and risk management into how they build and operate. The role requires a strong technical foundation and an engineering mindset, with experience in designing automated compliance pipelines and developing governance frameworks for AI/ML systems. Responsibilities include defining and executing a forward-looking strategy, developing a risk management program, owning the compliance roadmap across various frameworks (ISO 27001, SOC 2, HIPAA, GDPR, CCPA/CPRA, AI governance), and translating regulatory requirements into engineering specifications. The role involves building compliance-as-code infrastructure, designing tooling and integrations, embedding controls into the SDLC, and evaluating technologies. A key focus is leading AI security governance, including developing an AI/ML governance framework aligned with ISO 42001, EU AI Act, and NIST AI RMF, and conducting risk assessments for AI/ML systems. The role also requires driving cross-functional impact with Product, Engineering, Legal, Privacy, Sales, and Customer Success teams, and engaging with executive leadership and the Board. The Director will also be hands-on with technical risk assessments, architecture reviews, automation scripting, and troubleshooting.

This role is a Pre-Sales Solutions Engineer for Klaviyo's EMEA Commercial team, focusing on the Italian-speaking market. The role involves supporting the technical aspects of sales deals, demonstrating the value of Klaviyo's platform to customers, and building customer confidence through technical expertise. While the role uses AI tools and mentions AI-powered demo data generators, its core function is in sales enablement and customer technical consultation, not direct AI/ML model development or deployment.

Senior Lead Software Engineer for Mobile Channels (SMS, RCS, WhatsApp) at Klaviyo. Drives technical strategy, architecture, and roadmap for high-throughput, reliable messaging systems. Focuses on hands-on leadership, reliability, scale, and integrating AI into engineering practices and system operations.

Seeking a Corporate Counsel II with a strong litigation foundation to transition into a broad-based product counsel role. This role will partner closely with product and technology teams, advising on a wide range of matters at the intersection of AI, product development, and business operations, including AI governance, data use, bias, transparency, and applicable regulations. The role also involves risk management, dispute readiness, and business/cross-functional support.

Seeking a Corporate Counsel II with a strong litigation foundation to transition into a broad-based product counsel role. This role will partner closely with product and technology teams, advising on a wide range of matters at the intersection of AI, product development, and business operations, including AI governance, data use, bias, transparency, and applicable regulations. The role also involves risk management, dispute readiness, and business/cross-functional support.

Seeking a Corporate Counsel II with a strong litigation foundation to transition into a broad-based product counsel role. This role will partner closely with product and technology teams, advising on a wide range of matters at the intersection of AI, product development, and business operations, including AI governance, data use, bias, transparency, and applicable regulations. The role also involves risk management, dispute readiness, and business/cross-functional support.

Product Designer role at Klaviyo, focusing on creating personalized customer experiences. The role involves designing end-to-end product experiences, translating complex workflows into intuitive solutions, and designing AI-assisted experiences. Designers actively use AI tools in their workflow for idea exploration, prototyping, and refining experiences. Collaboration with product and engineering, customer research, and usability testing are key aspects. Requires strong design fundamentals, experience with design systems, AI fluency, and a prototyping mindset.

This role is for a Senior Manager of Social Media at an AI-first company (Klaviyo). The primary focus is on owning the organic social strategy end-to-end, translating complex AI concepts into engaging content, and using AI as a core part of content creation, testing, and scaling. The role involves leading a team, partnering with other departments, and defining the company's social presence for the next generation of marketing platforms. While the company is AI-first and uses AI extensively in its operations, the role itself is focused on social media strategy and content, not direct AI/ML model development or deployment.

Senior Pre-Sales Solutions Engineer for Klaviyo's EMEA Commercial team, focusing on the Entrepreneur and SMB segment. This role involves acting as a trusted advisor, owning the technical win in sales cycles, designing solutions, and delivering tailored demos. The position requires fluency in French and English, with experience in B2B SaaS pre-sales, web technologies, APIs, and data integrations. The role also involves contributing to internal assets and providing feedback to product teams. While not directly building AI models, the role utilizes AI tools and contributes to AI-powered internal projects.

Product Designer role at Klaviyo, focusing on designing end-to-end product experiences, simplifying complex workflows, and creating AI-assisted experiences for users. The role emphasizes ownership, rapid iteration, and collaboration with product and engineering teams. Designers actively use AI tools in their workflow for prototyping and idea generation.

This role focuses on monitoring and investigating compliance operations and abuse issues within Klaviyo's platform. The analyst will partner with various teams (R&D, Deliverability, Customer) and external vendors to mitigate risk and improve long-term outcomes. A key aspect involves transforming workflows by integrating AI to build smarter systems and enhance operational efficiency. The role requires data analysis proficiency, understanding of AI in detection systems, and the ability to use AI tools to accelerate investigations and summarize incidents.

This role focuses on monitoring and investigating compliance operations and abuse issues within Klaviyo's platform. The analyst will partner with various teams (R&D, Deliverability, Customer) and external vendors to mitigate risk and improve long-term outcomes. A key aspect involves transforming workflows by integrating AI to build smarter systems and enhance operational efficiency. The role requires data analysis proficiency, understanding of AI in detection systems, and the ability to use AI tools to accelerate investigations and summarize incidents.

This role focuses on monitoring and investigating compliance operations and abuse issues within Klaviyo's platform. The analyst will partner with various teams (R&D, Deliverability, Customer) and external vendors to mitigate risk and improve long-term outcomes. A key aspect involves transforming workflows by integrating AI to build smarter systems and enhance operational efficiency. The role requires data analysis proficiency, understanding of AI in detection systems, and the ability to use AI tools to accelerate investigations and summarize incidents.

Engineering Manager for the Amplify team at Klaviyo, focusing on building internal tools, platforms, and AI-powered automation to improve efficiency and productivity across various departments. The role involves leading engineering teams, shaping technical direction, and partnering with stakeholders to deliver scalable software solutions. Emphasis on practical application of AI tools and workflows to solve real-world operational problems.

Product Owner for GTM Sales Systems (Accounts & Opportunities) at Klaviyo. Owns product vision, roadmap, and delivery for sales domains like Accounts and Opportunities. Focuses on how sellers interact with data, opportunity workflows, and system evolution for a scaling enterprise GTM motion. Employs an AI-first mindset to redesign workflows, determining what should be human-led, AI-augmented, or AI-automated. Operates within the GTS Product Owner team in the CIO organization. Requires systems thinking, CRM expertise, and the ability to define product requirements, success metrics, and drive discovery and prioritization. The role is not systems administration but a product owner focused on the GTM technology space.

Senior Director, Growth Marketing role at Klaviyo, a consumer-focused company. The role involves owning sign-up volume, new logo acquisition, and Growth ARR, building an experimentation engine, and identifying new demand sources. A key aspect is leading the growth team as an AI-first organization, actively building AI-powered workflows and running experiments with emerging tools. The position requires deep SaaS background, fluency across the channel mix, strong analytical skills, and experience leading senior, cross-functional teams. The salary range is $220,000-$330,000 USD.

Senior Director, Growth Marketing role at Klaviyo, a consumer-focused company. The role involves owning sign-up volume, new logo acquisition, and Growth ARR, building an experimentation engine, and identifying new demand sources. A key aspect is leading the growth team as an AI-first organization, actively building AI-powered workflows and running experiments with emerging tools. The position requires deep SaaS background, fluency across the channel mix, strong analytical skills, and experience leading senior, cross-functional teams. The salary range is $220,000-$330,000 USD.

This role is for an Account Executive focused on selling Klaviyo's platform to mid-enterprise clients. While the role itself is not directly building AI models, it emphasizes the use and exploration of AI tools to enhance sales workflows, improve efficiency, and drive customer value. The candidate is expected to have AI fluency and a proactive approach to experimenting with AI applications in a sales context.

Manager of Customer Success at Klaviyo, leading a team of 8-10 CSMs to support customers, drive vision for optimal customer experience, and ensure customer retention and satisfaction. The role involves managing operations, forecasting, data analysis, and collaborating with other teams. A key aspect is transforming workflows by putting AI at the center to build smarter systems and ways of working.

Software Engineer II on the Platform Anti-Abuse team at Klaviyo. This role involves building and operating backend services for fraud and abuse detection, integrating ML classifiers, and extending enforcement capabilities across product surfaces. The focus is on defending against real-world adversaries at scale using a combination of rules, signals, and ML.

This role focuses on customer education and training for Klaviyo's software, aiming to drive product adoption and customer success. While not directly building AI models, the role involves transforming workflows by putting AI at the center and exploring new AI tools and workflows to improve efficiency. The primary output is customer enablement and product adoption within the consumer/ecommerce domain.