Outreach

Director of Applied Science and Engineering to lead the vision, strategy, and execution of Outreach's Knowledge Graph and contextual AI capabilities. This role involves owning the end-to-end technical direction of a per-tenant contextual knowledge graph that captures sales environment complexity, powering recommendations, risk signals, coaching, competitive intelligence, and agentic AI workflows. Responsibilities include setting research agenda, defining architecture, hiring, and driving business impact.

Engineering Manager for an internal-facing platform team focused on introducing and enabling AI-based solutions across the entire engineering organization. The role involves defining a vision, modernizing software development processes with AI, building tooling and systems, and driving adoption of AI for developer productivity.

The Principal GTM Systems Manager at Outreach will be responsible for the reliability, optimization, and scalability of the revenue tech stack, focusing on translating GTM strategy into scalable processes and well-orchestrated systems. This role will lead the implementation of new projects, including a new quoting system and improvements to data flows powering AI GTM plays, requiring expertise in architecting systems, data flows, and automation.

Technical Support Engineer for an agentic AI platform, focusing on customer issue resolution, trend identification, and best practice education. This role is customer-facing and requires strong communication and problem-solving skills within a hybrid work environment.

This role is for a Staff Software Engineer on a new internal-facing platform team focused on enabling AI solutions across the engineering organization. The team will build AI solutions, integrate them into the development lifecycle, evaluate new AI solutions, and provide tooling for administration and monitoring. The goal is to transform Outreach Engineering into an AI-first organization by improving developer experience and accelerating the AI development lifecycle through internal frameworks, SDKs, pipelines, and platforms.

Staff Security Engineer at Outreach, an agentic AI platform company. The role focuses on securing cloud-native environments, driving secure product design, performing application security reviews, and shaping the company's cloud-native application security program. It involves partnering with product engineering teams, researching emerging threats, and contributing to secure development practices and product security features. The role emphasizes building secure systems and improving secure development practices, not solely offensive security testing.

This role is for a Senior Staff Security Engineer within the Security organization, reporting to the CISO. The role focuses on leading and evolving the Corporate Security program, owning outcomes across email security, endpoint security, vulnerability and patch management, and data loss prevention (DLP). It involves supporting work across identity controls in Okta and Entra, acting as a hands-on technical leader to set strategy, build durable controls, and reduce enterprise risk while improving employee experience.

Technical Program Manager for Security at Outreach, focusing on driving security programs, executing security projects, and ensuring security best practices across various teams (Engineering, Product, Privacy, GRC, IT, Legal). Responsibilities include managing vulnerability remediations, providing TPM support for cybersecurity initiatives, coordinating security services, prioritizing security findings, developing roadmaps, managing risks, and reporting on security program status. Requires experience in Cybersecurity, Technical Program Management, SaaS, and familiarity with security frameworks and tooling.

Senior Analytics Engineer role focused on building and maintaining data models and sources for an AI platform company. The role involves SQL, data modeling, documentation, and partnering with analysts and subject matter experts to ensure data quality and accessibility. While the company uses AI, this role is primarily focused on the data infrastructure and analytics layer supporting it, not direct AI/ML model development.

Senior Staff Site Reliability Engineer responsible for maintaining and improving the Kubernetes platform, cloud configuration, and infrastructure at Outreach, an agentic AI platform company. The role involves driving technical projects, managing Kubernetes clusters (EKS & AKS), implementing new tools, improving infrastructure management, supporting other engineers, and participating in on-call rotations. Requires proficiency in Microsoft Azure, Kubernetes, IaC tools (Terraform/Tofu preferred), Linux systems, version control, and scripting languages (bash, python). Golang proficiency is a plus. The role emphasizes empathy for customers (other engineers), focus on performance and reliability, self-reliance, and driving technical projects independently.

The Senior Data Engineer will be responsible for designing, building, and launching sophisticated data models and visualizations that support multiple use cases across different products or domains. This role requires expertise in data modeling, schema design, data quality best practices, and building multi-step ETL jobs using tools like dbt and Airflow on cloud platforms like Snowflake or Databricks. The ideal candidate has a passion for data, a meticulous approach to data quality, and strong skills in Python and distributed systems.

Senior Backend Software Engineer role focused on building and maintaining microservices for Outreach's email and calendar platform. The role involves deep dives into technical challenges, designing scalable solutions, and working with Go, Ruby on Rails, and various databases. While the company heavily promotes its 'agentic AI' platform, this specific role is centered on the core backend infrastructure supporting email and calendar functionalities, not directly building or researching AI models.

This role is for a Senior Technical Program Manager focused on Trust & Safety, specifically email deliverability and compliance within a SaaS company that utilizes agentic AI. The role involves defining, building, and managing anti-abuse programs and email governance strategies, working cross-functionally with engineering, product, security, and legal teams. Responsibilities include troubleshooting email sending platforms, driving technical implementation of BIMI, developing training, and creating platform-wide email sending performance and compliance metrics. The role requires strong knowledge of email infrastructure, DNS, domain governance, and security, with a focus on translating trust, safety, and compliance requirements into technical plans.

The role is for a Staff Software Engineer on the Data Integration Team, responsible for building and maintaining a bi-directional data integration platform that connects Outreach CRM with other API-enabled applications. The role focuses on backend development, technical leadership, and architectural design within a mature enterprise AI product.

This role is for a Senior Software Engineer on the Identity and Access Management platform team at Outreach, an agentic AI platform for revenue teams. The team builds and operates services for authentication, authorization, security, and account protection, which are critical for all customer interactions. The role requires end-to-end ownership of complex distributed systems, focusing on reliability, correctness, performance, and user trust.

Staff Software Engineer (Back-end, DevTooling) at Outreach, an agentic AI platform company. The role focuses on building internal developer tooling, services, and processes to improve engineering efficiency and reliability. Responsibilities include contributing to the DevTooling vision, driving code quality, identifying common engineering needs, and building reusable components. The role requires experience with CI/CD, shared libraries, container workflows (Kubernetes), production monitoring, and Go, with familiarity in Typescript, Python, and Ruby.