Roblox

Roblox is seeking a Head of Education Policy, Government & Global Impact for India and South Asia. This role will focus on demonstrating Roblox's educational and economic impact to policymakers and integrating the platform into formal and informal learning environments. The position involves building partnerships, advocating for Roblox's inclusion in curricula, and collaborating with internal teams on educational content and programs, including those related to AI and innovation. The ideal candidate will have extensive experience in education policy, government relations, and a strong understanding of the global education technology landscape, including AI and the creator economy.

This role is for a Critical Harms Investigations & Incident Management Specialist at Roblox. The primary focus is on investigating and responding to high-risk incidents, including threats against child safety and violent extremism, using internal tools, data analysis, and OSINT. The specialist will act as a subject matter expert, manage communication with leadership, document investigations, and operate within a 24/7 on-call rotation. Responsibilities include leading investigations, coordinating cross-functional teams, drafting communications, developing incident response playbooks, and conducting post-mortem reviews. The role requires extensive experience in investigations and incident management, strong communication skills, and the ability to use data analysis tools. Familiarity with online safety issues and experience mentoring junior investigators is preferred.

Roblox is seeking a Junior Incident and Investigations Specialist to join their Safety Operations team. This role will focus on investigating critical incidents, responding to high-risk escalations, and coordinating with cross-functional teams. The specialist will use internal tools, data analysis, and OSINT techniques to gather evidence and ensure thorough documentation. They will also participate in an on-call rotation and support post-mortem reviews. The ideal candidate has experience in investigations or incident management on a social platform, strong communication skills, and data analysis abilities.

Roblox is seeking a Support Escalations Specialist to join their internal high-stakes response team. This role will handle sensitive and high-risk cases, conduct deep-dive investigations into systemic errors, and document findings to improve internal operations. The specialist will partner with various internal teams and external vendors, requiring strong analytical and communication skills.

Roblox is seeking a Manager, Support Escalations to build and lead an internal escalations team. This role focuses on developing policies, analyzing data to identify root causes of issues, and partnering with cross-functional teams to implement systemic fixes. The manager will ensure high-quality resolutions for complex escalations and drive the program from transactional response to proactive prevention. The role requires strong program management, data analysis, and collaboration skills, with experience in operations leadership and people management.

This role is a Data Analyst focused on Intellectual Property (IP) and Legal Compliance Operations within Roblox. The analyst will be responsible for analyzing and reporting on operational performance, identifying opportunities through trend and cohort analysis, collaborating with Data Science and Product teams to define metrics and guardrails, designing and maintaining operational reports and dashboards, and applying analytical methods to derive insights for IP protection and compliance. The role requires strong SQL proficiency, experience with quantitative analysis and program management, and domain knowledge in IP and legal compliance processes.

Roblox is seeking a Product Support Specialist to manage and optimize their Text Filtering systems. This role involves handling user inquiries, resolving filtering issues, creating and deploying Regular Expressions (Regex) to block policy-violating content, and collaborating with the Safety Engineering team. The specialist will act as a Subject Matter Expert on Roblox Community Guidelines and analyze data to propose product improvements.

Roblox is seeking a Product Support Specialist to join their Trust & Safety Operations team in Gurugram, India. This role focuses on managing and resolving escalations and high-impact incidents, coordinating incident response, identifying trends, and improving support processes. The specialist will also act as a product expert, synthesizing user issues for engineering teams. The role requires experience in technical support, strong analytical and problem-solving skills, and collaboration with cross-functional teams.

This role analyzes social media data to understand user behavior, platform sentiment, and emerging trends, providing insights to inform product roadmaps and strategic decisions. It involves deep-dive research, real-time monitoring, and trend forecasting using social listening tools and advanced querying techniques.

Lead quality assurance for Roblox's vendor network, focusing on policy enforcement, risk mitigation, and data analysis to ensure platform health and internal benchmarks. This role involves designing audit frameworks, managing stakeholder relationships, and mentoring QA associates within a trust and safety environment.

Lead proactive moderation operations for Roblox, focusing on content safety, threat hunting, and managing a team of content investigators. This role involves owning daily operations, interpreting policies, detecting new abuse trends, and improving moderation tooling and processes.

Roblox is seeking a Workforce Management Analyst to manage the end-to-end workforce management lifecycle, including forecasting, scheduling, and real-time monitoring, to optimize vendor staffing levels for fluctuating volume demands while maintaining cost efficiency and service level targets. The role involves developing workload forecasts, creating staffing models, monitoring performance, analyzing trends, and partnering with Finance and Operations.

Roblox is seeking an Analyst, Vendor Assurance & Compliance to support the Compliance team in maintaining operational controls, executing compliance reviews, and ensuring smooth day-to-day operations with vendor partners. The role involves data analysis, invoice verification, and user access management.

Roblox is seeking a Product Support Specialist for their Safety Operations team in Gurugram, India. This role focuses on handling sensitive government and regulatory requests, collaborating with internal teams, and improving processes for regulatory compliance. The specialist will act as a subject matter expert for policy enforcement, guide compliance agents, and analyze operational data to identify trends and optimization opportunities. The role requires experience in incident response, managing regulatory requests, and working within a trust and safety or content moderation environment. It involves reviewing potentially sensitive content and requires on-call or shift support.

Roblox is seeking a Quality Analyst in Gurugram, India, to support quality controls, execute calibration reviews, and manage auditing operations with vendor partners. The role involves validating audit accuracy, analyzing performance trends, and identifying grading discrepancies to ensure platform integrity and streamline vendor quality processes. The candidate will conduct daily audits, maintain performance metrics, participate in calibration sessions, and help test new quality automation tools.

Manager for Roblox's Moderation Escalations program, focusing on building and evolving a global safety program from the ground up. The role involves leading a specialized team, transforming escalations into strategic insights, identifying root causes of moderation errors, and partnering with Product and Engineering to improve tooling and safety systems. The goal is to transition the program from transactional response to proactive prevention and defect reduction.

This role is a Product Support Incident Specialist responsible for coordinating and leading incident response activities, managing technical escalations, and identifying opportunities to improve support processes within the Trust & Safety Operations team at Roblox. The role involves collaborating with various teams like Engineering and Product to resolve high-impact incidents affecting users and the platform, and synthesizing user issues to enable platform improvements.

Roblox is seeking a Director of Public Policy for India & South Asia to lead their engagement with policymakers, bolster local strategy, and ensure compliance with product policies. This role involves identifying and analyzing policy issues, advising internal stakeholders, and communicating policy positions externally. The ideal candidate will have extensive experience in public policy leadership within the internet, e-commerce, social, or gaming sectors, with a strong ability to work with cross-functional teams and policymakers.