This role focuses on designing and architecting end-to-end solutions using ServiceNow Industry products, with a strong emphasis on service management, customer service, automation, and user experience. The Principal Workflow Architect will consult with senior stakeholders, drive process improvements, and ensure solutions align with business needs and industry best practices. While the role involves leveraging AI-powered tools and understanding AI's potential impact, it is not primarily focused on building AI models or core AI infrastructure.

This role is for a Principal Workflow Architect on the ServiceNow Platform team, focusing on designing and configuring complex solutions and architectures. The role involves acting as a technical liaison, leading customer workshops, defining technical solutions, performing hands-on development on the ServiceNow platform, and serving as an escalation point for technical issues. A key aspect is leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, and potentially working with ServiceNow NowAssist products.

This role is for a Senior Customer Success Manager at ServiceNow, focusing on guiding customers post-sale to maximize their ServiceNow investment. The role involves building strategic relationships, driving adoption, ensuring business outcomes, and providing personalized guidance. A key aspect is leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, and understanding AI's potential impact on the function or industry. The role requires experience in SaaS, Enterprise industries, and a strong track record in customer success, relationship building, and problem-solving.

Customer Success Executive responsible for strategic leadership and execution of post-sales activities, driving long-term value by accelerating customer success, ensuring predictable renewals, and maximizing the impact of ServiceNow's AI-enhanced platform across business transformation initiatives. Acts as a trusted advisor to C-level executives, guiding delivery and fostering collaboration.

This role is for a Sr. Enterprise Account Executive in the Public Sector at ServiceNow, focusing on generating new business sales revenue through a SaaS license model. The role involves account planning, territory management, and building relationships with C-suite executives to advise on how ServiceNow's AI-enhanced platform can support their IT roadmap. While the role requires understanding and leveraging AI in work processes, it is primarily a sales function, not a direct AI/ML development role.

Customer Success Executive responsible for strategic leadership and execution of post-sales activities in key accounts, driving long-term value by accelerating customer success, ensuring renewals, and maximizing ServiceNow's impact. Acts as a trusted advisor to C-level executives, guiding business transformation and fostering collaboration. Requires experience leveraging AI to enhance work processes, decision-making, and problem-solving.