Sierra

Product Manager for an Agent Data Platform focused on building AI agents for businesses to improve customer experiences. The role involves understanding user needs, innovating on agent building tools, and collaborating with engineering and design.

Product Manager for Agent Development at Sierra, focusing on building and shipping enterprise-grade AI agents for customer experiences. Responsibilities include partnering with engineers and customers, shaping the product roadmap, and engaging with clients to understand requirements and drive strategic technical strategies. Requires fluency in Spanish and English.

Product Manager for Agent Development at Sierra, focusing on building and shipping enterprise-grade AI agents for customer experience. The role involves partnering with engineers and customers, shaping the product roadmap, and engaging with clients to understand requirements and drive strategic technical strategies. Requires strong technical product management experience, communication skills, and fluency in French and English.

Product Manager for Enterprise-grade AI Agents, responsible for partnering with engineers and customers to build and ship AI agents handling thousands of customer conversations daily. The role involves engaging with customers to assess requirements, demonstrate the product, overcome technical challenges, develop virtual agents, and drive strategic technical strategies. The PM will also shape the product roadmap by scoping and implementing new features with engineering and product development teams.

Sierra is seeking a Strategist, Agent Development to partner with Product Managers and Engineers to scope, build, and ship AI agents for customer conversations. This role involves combining product strategy, conversational design, and customer insight to bring high-quality agents to life, coordinating across stakeholders throughout the agent development lifecycle.

This role focuses on partnering with Product Managers and Engineers to scope, build, and ship AI agents for customer conversations. It involves combining product strategy, conversational design, and customer insight to bring high-quality agents to life, coordinating across stakeholders through the full agent development lifecycle.

Security Engineer role focused on securing an AI platform, including application, cloud, network, and AI agent security. Responsibilities include secure design reviews, threat modeling, implementing automation with AI-based solutions, continuous security posture improvement, and addressing enterprise customer security needs, particularly concerning regulated data.

Product Manager for Agent Development at Sierra, focusing on building and shipping enterprise-grade AI agents for customer experiences. Responsibilities include customer engagement, understanding requirements, demonstrating the product, addressing technical challenges, shaping the product roadmap, and collaborating with engineering teams.

Software Engineer, Platform role focused on building Sierra's AI platform for customer experiences. The role involves creating platform primitives for agent development, orchestration, and deployment, including runtime systems and developer tooling. Experience with production systems and distributed systems is required, with a passion for AI products being a plus.

Enterprise Account Executive for an AI platform focused on customer experiences. Responsibilities include prospecting, managing relationships, closing deals, and developing sales strategies. Requires 6-9 years of enterprise sales experience and familiarity with the AI landscape is a plus.

Enterprise Account Executive at Sierra, an AI platform company focused on customer experiences. The role involves prospecting, managing client relationships, closing complex deals, and developing sales strategies. This is an early-stage role with significant impact on the Go-To-Market function. Familiarity with the AI landscape is a plus.

The Agent Experience Designer, Voice (Multilingual) role focuses on driving multilingual voice experience launches for EMEA customers, ensuring high quality and faster shipping of AI-powered customer experiences. This involves owning voice readiness, evaluating and recommending voice providers and models, conducting design sessions, creating regional best practices, and resolving voice issues in partnership with engineering teams.

Product Manager for AI infrastructure platform, focusing on defining and owning the abstractions for agent execution (compute, storage, orchestration, networking), performance, reliability, scale, and developer tooling (APIs, SDKs). The role requires strong systems intuition, end-to-end product ownership, and collaboration with engineering to drive system architecture decisions and enable rapid product iteration.

Sierra is seeking a Forward Deployed Infrastructure Engineer to manage the end-to-end lifecycle of customer deployments of their AI platform. This role involves architecting, deploying, upgrading, and managing infrastructure in enterprise environments, ensuring security and compliance. The engineer will also develop standards, tooling, and processes for scalable and repeatable deployments, collaborating with various internal teams and customer stakeholders.

Enterprise Account Executive for an AI platform company, focusing on building relationships, closing complex deals, and developing sales strategies for enterprise customers in the ANZ region. The role involves prospecting, managing client relationships, negotiating contracts, and contributing to the company's go-to-market strategy.

Enterprise Sales Leader for an AI platform company, focusing on building and leading a sales team in the ANZ region, managing quotas, and driving regional performance. The role involves both player/coach responsibilities and strategic team development.

Sierra is seeking its first Support Engineer to help customers succeed with their Agent OS platform. This role involves debugging issues, investigating complex problems across agent building, integrations, APIs, and infrastructure, and translating technical issues into solutions. The engineer will also help design and build the support function from scratch using AI tools and identify patterns to drive product improvements. The role requires strong debugging skills, an engineering mindset, comfort with AI tools, and a positive attitude.

Sales Engineer for an AI platform focused on customer experience. Responsibilities include being a GTM technical expert, designing and demoing the product, working with Sales, Product, and Agent Engineering teams, and leading customer conversations to understand and anticipate their needs. Requires 5-7+ years in Sales Engineering or similar, fluency in French and English, experience in demo building and customer presentations, and enterprise sales process leadership. AI-related experience is a plus.

Sales Engineer for an AI platform focused on customer experiences. Responsibilities include being a GTM technical expert, designing and demoing the product, working with Sales, Product, and Agent Engineering teams, and leading customer conversations to understand and anticipate their needs.

This role focuses on customer trust enablement, AI governance, and ensuring AI systems align with regulations like the EU AI Act. The manager will translate regulatory requirements into technical controls for model governance, agent security, and data handling, acting as a liaison between Legal, Engineering, and Product teams. The role also involves managing customer-facing trust materials and representing the company in audits.

This role supports the business operations of an AI Agent Development team, focusing on strategy, operational rigor, best practices for enterprise agent deployment, account expansion, and building internal tooling with AI. It requires strong analytical skills, experience supporting commercial teams, and comfort with ambiguity.

This role supports the business of Agent Development by serving as a strategy and operations partner to leadership. It involves operationalizing best practices for enterprise agent deployment, driving account expansion strategy, analyzing data to provide insights, and building internal tooling with AI. The role requires strong analytical rigor, experience supporting commercial teams, and comfort with ambiguity.

Senior Legal Counsel for an AI company, focusing on commercial contracting, IP, regulatory, and privacy law, with a specific emphasis on AI-related legal issues and compliance. The role involves supporting sales, building legal operations, and collaborating with AI development teams.

This role focuses on owning end-to-end enterprise AI deployments for financial institutions, partnering with C-suite executives to define AI strategies, translate them into executable programs, and drive high-visibility deployments of agents at enterprise scale. The role involves strategic thinking, program management, and building executive relationships around AI risk, compliance, and customer experience transformation.

Sales Director for an AI platform company focused on customer experiences. Responsibilities include prospecting, managing enterprise client relationships, closing complex deals, and developing sales strategies. Requires significant enterprise sales experience and familiarity with the AI landscape.

Sales Engineer role focused on demonstrating and selling Sierra's AI Agent product, acting as a technical expert to solve customer needs and collaborating with Sales, Product, and Agent Engineering teams. Requires strong communication, customer relationship building, and the ability to translate business problems into technical solutions.

This role is for an Integrated Campaign Marketer at Sierra, an AI company focused on building AI-powered customer experiences. The role involves owning the top account program, operating as a marketing generalist, building high-impact account experiences, leveraging events, and experimenting with new marketing initiatives. The ideal candidate has 7+ years of B2B marketing experience at high-growth SaaS or AI companies, with proven experience in ABM, campaigns, or content/product marketing.

This role focuses on managing security and compliance for an AI platform, ensuring adherence to various regulatory frameworks like ISO 42001, PCI DSS, NIST 800-53, FedRAMP, and HIPAA. The manager will partner with engineering teams to operationalize controls, define security baselines, and automate compliance workflows using AI and infrastructure as code. While the role interacts with AI systems and uses AI for automation, its core function is security and compliance management, not direct AI/ML model development or research.

Sierra is seeking a Security Technical Program Manager to drive high-impact security and infrastructure initiatives end-to-end. This role will lead complex, cross-functional programs spanning cloud infrastructure, platform security, identity and access management, detection and response, vulnerability management, and secure software delivery. The TPM will own execution, planning, and program health, helping to shape Sierra's security strategy and build strong security foundations. They will translate ambiguity into clear execution, particularly in emerging AI domains, and lead communication and alignment across engineering, security, GRC, product, GTM, legal, and executive leadership.

This role focuses on developer relations for an AI platform, specifically its Agent SDK and Agent Studio. The engineer will create educational content, onboard customers, and develop AI Agents, acting as an expert in agent development. The role involves writing technical documentation, creating training programs, and building sample repositories to drive SDK adoption and community engagement.

This role focuses on developer relations for an AI Agent platform, involving creating educational content, training programs, and technical documentation to onboard customers onto the Agent SDK and Agent Studio. The engineer will also develop AI Agents as an Agent Software Engineer and work with marketing to publish success stories.

Software Engineer role focused on building the enterprise platform capabilities for an AI company, including identity, access management, and integration points. The role emphasizes scaling with large customers, ensuring security, compliance, and reliability for sensitive workflows and data.

Enterprise Sales Leader for an AI platform company focused on customer experiences. The role involves leading and developing a sales team, owning regional performance, and being involved in key customer deals. Requires significant experience in enterprise sales and people leadership, with a preference for AI industry knowledge.

Sierra is seeking an Enterprise Sales Leader to build and manage a high-performing sales team focused on their AI-powered customer experience platform. The role involves leading sales strategy, owning regional performance, and directly participating in key deals to drive revenue and customer acquisition.

Sales Engineer for an AI platform focused on customer experiences. Responsibilities include being a GTM technical expert, designing and demoing the Agent product, offering technical solutions, answering technical questions, and working with Sales, Product, and Agent Engineering teams. The role involves understanding and anticipating customer needs to improve the AI solution.

Sales Engineer for an AI platform company, focusing on demonstrating and selling the Agent product to customers. Requires strong technical sales skills, customer interaction, and French language proficiency.

Software Engineer, Security role focused on building trust and security foundations for an AI platform, specifically securing agentic AI systems, owning cross-cutting trust primitives, and automating security-adjacent workflows. The role involves designing and shipping systems for privacy, identity, authentication, authorization, and data security, with a focus on securing AI agents against data leaks and manipulation.

Software Engineer focused on iOS and/or Android to own the Experience SDKs, which are the native building blocks customers use to embed Sierra's chat and voice agents into their mobile apps. This role will be the technical lead for the mobile experience, including UI surfaces, animations, voice interactions, performance, and deep operating-system integrations.

This role focuses on building and optimizing recruiting processes and workflows, developing dashboards for pipeline visibility, and managing recruiting tools including ATS and AI-based solutions. It requires experience in recruiting operations, strong analytical skills, and familiarity with AI tools in recruiting.

Enterprise Account Executive for an AI platform company, focusing on building relationships with enterprise customers, managing complex deals, and developing sales strategies to drive revenue and pipeline. The role involves prospecting, negotiation, and collaborating with product and technical teams. Familiarity with the AI landscape is a plus.

Enterprise Account Executive for a European market, focusing on selling an AI platform for customer experiences. Requires extensive enterprise sales experience, relationship management, and deal closing skills. Familiarity with the AI landscape is a plus.

Sierra is building a platform to help businesses create AI-powered customer experiences. They are seeking a Commercial Counsel to join their legal team. The role involves structuring, negotiating, and advising on commercial contracts, with a focus on SaaS, technology licenses, and vendor agreements. The counsel will also help build out the commercial function, develop templates and playbooks, and advise on IP, privacy, and regulatory matters, particularly those related to AI. Collaboration with Sales, Operations, and Agent Development teams is expected.

Commercial Counsel role at an AI company, focusing on structuring, negotiating, and advising on commercial contracts, IP, regulatory, and product matters. The role involves building out commercial functions, developing templates and playbooks, and advising on legal issues related to AI and its evolving regulatory frameworks. Requires collaboration with Sales, Operations, and Agent Development teams.

Sierra is seeking a Commercial Counsel to join their legal team. The role involves structuring, negotiating, and advising on various commercial contracts, including SaaS agreements, technology licenses, and vendor agreements. The ideal candidate will have expertise in commercial contracts, IP, and privacy, with a willingness to work in AI and understand its legal nuances and evolving regulatory frameworks. The role also focuses on building out the commercial function, developing templates, and collaborating with sales and agent development teams. Experience in AI, LLMs, and related legal issues is preferred.

Sierra is seeking a Software Engineer, Site Reliability (SRE) to build and maintain the reliability, observability, and scalability of their AI-driven infrastructure. The role involves owning the observability stack, designing scalable cloud infrastructure on AWS using Terraform, improving LLM deployments for performance and cost-effectiveness, and leading improvements in CI/CD and incident management. The SRE will define foundational SRE practices and influence engineering culture.

Software Engineer, Infrastructure at Sierra, responsible for designing, building, and maintaining the core systems that make their AI platform possible, focusing on making the infrastructure secure, reliable, and scalable. Key responsibilities include ensuring the reliability, scalability, and performance of the platform and LLM inference serving, building and maintaining cloud infrastructure using Terraform, creating a self-serve infrastructure platform, owning CI/CD pipelines, architecting distributed systems, developing data serving abstractions and security features, integrating with enterprise customer environments, enhancing observability tooling, and leading incident management.

This role is for a Sales Engineering Manager at Sierra, a company building an AI platform for customer experiences. The manager will lead and coach a team of Sales Engineers, guide them in technical sales processes, and collaborate with cross-functional teams (Sales, Product, Agent Engineering) to scale the function and drive customer adoption of Sierra's AI solutions. Experience in building Sales Engineering organizations in emerging categories like AI is a plus.