Sierra

Software Engineer, Agent role focused on designing, building, and shipping production-grade AI agents for enterprise customers. The role involves owning the Agent Development Life Cycle (ADLC), partnering with clients to understand needs and build transformative AI solutions, and contributing to the evolution of the core platform. Projects include developing agents for customer churn management, complex interaction troubleshooting, and industry-specific frameworks, with potential integration of voice models.

The role focuses on developing and shipping AI agents for customer experiences, combining product strategy, conversational design, and customer insights. It involves partnering with product managers and engineers, driving execution, and coordinating stakeholders throughout the agent development lifecycle.