Sierra

Product Manager for Agent Studio, the core environment for creating, testing, and improving AI agents. The role involves defining the agent building experience, owning the development lifecycle, building simulation and testing systems, designing reusable components, integrating AI copilots, and making agent quality measurable.

Product Manager for Ghostwriter, an agent-building agent platform that transforms software development by allowing users to describe desired outcomes and have AI agents created and deployed across channels like chat, voice, and email. The role focuses on defining human-AI interaction in the agent era, owning the end-to-end product experience from prompt to outcome, and scaling the platform.

Software Engineer, Product role focused on building AI-powered customer experience platforms. Responsibilities include agent architecture, retrieval mechanisms, evaluation frameworks, voice integration, simulation, content management, and adapting software development methodologies for AI agents. The role emphasizes building steerable, verifiable, and empathetic agents, grounding answers in knowledge bases, measuring agent quality, and creating lifelike voice conversations.

Sierra is seeking interns to work on production AI agents for their customers, contributing to the design and development of these agents and shipping features. The role involves gaining hands-on experience with AI agents at scale.

Product Manager for Agent Development at Sierra, focusing on building and shipping enterprise-grade AI agents for customer experiences. The role involves close collaboration with engineers and customers, shaping the product roadmap, and engaging with customers to understand requirements and drive strategic technical strategies.

Software Engineer, Agent - Healthcare role focused on designing, building, and shipping production-grade AI agents for the healthcare industry. This involves owning the Agent Development Life Cycle (ADLC), navigating healthcare complexities, ensuring HIPAA compliance, and collaborating with healthcare leaders to transform patient experiences. The role emphasizes building and scaling end-to-end production systems and directly working with customers.

Product Manager for an Agent SDK platform aimed at helping businesses build AI-powered customer experiences. The role involves understanding customer needs, collaborating with engineering, and leading product development from concept to execution.

Software Engineer, Agent Builder at Sierra, focused on building a platform for AI-powered customer experiences. The role involves developing simulation and benchmarking platforms for AI agents, creating no-code tools for agent guidance, adapting software development methodologies for AI agents, and accelerating agent creation using generative tools and self-improving systems.

This role is for an APX (New Grad) at Sierra, a company building an AI platform for customer experiences. The program focuses on developing the next generation of AI builders through rotations in Agent Development and Core Product teams. Responsibilities include building and shipping AI agents with customers in a production environment, contributing to the platform's code and product design, and learning about scaling agents. Requires a degree in Computer Science or related field and experience in software engineering or product management, with demonstrated interest in AI applications.

Software Engineer, Intelligence role focused on building the intelligence layer for a platform that helps businesses build customer experiences with AI. Responsibilities include analyzing agent interactions, generating insights, enabling evaluation and experimentation, and developing learning systems for retrieval, ranking, personalization, and feedback loops.

Software Engineer, Agent Architecture role focused on building core systems for AI agents, including orchestration, runtime, and primitives. The role also involves improving retrieval and grounding for accurate responses and building evaluation systems to measure agent quality. Experience with AI-powered systems, agent frameworks, retrieval, evaluation, and LLM-based applications is preferred.

This role focuses on developing and shipping AI agents for the healthcare industry, acting as a strategic advisor to customers and coordinating across technical and non-technical stakeholders throughout the agent development lifecycle. The role involves designing, launching, and optimizing HIPAA-compliant agents for complex healthcare workflows, translating operational challenges into AI solutions, and using frontline insights to improve agent performance.

Product Manager for Agent Development in Healthcare. Responsible for building and shipping AI agents that handle thousands of customer conversations daily for healthcare clients, ensuring HIPAA compliance. Involves customer discovery, engagement, and shaping the platform/healthcare roadmap.

Software Engineer to build systems for analyzing and visualizing agent performance data, enabling A/B testing, and monitoring agents for defects. The role involves building an 'Explorer' tool for conversational data analysis and clustering, akin to ChatGPT.

Product Manager for an Agent Data Platform focused on building AI agents for businesses to improve customer experiences. The role involves understanding user needs, innovating on agent building tools, and collaborating with engineering and design.

Sierra is seeking a Strategist, Agent Development to partner with Product Managers and Engineers to scope, build, and ship AI agents for customer conversations. This role involves combining product strategy, conversational design, and customer insight to bring high-quality agents to life, coordinating across stakeholders throughout the agent development lifecycle.

Security Engineer role focused on securing an AI platform, including application, cloud, network, and AI agent security. Responsibilities include secure design reviews, threat modeling, implementing automation with AI-based solutions, continuous security posture improvement, and addressing enterprise customer security needs, particularly concerning regulated data.

Software Engineer, Platform role focused on building Sierra's AI platform for customer experiences. The role involves creating platform primitives for agent development, orchestration, and deployment, including runtime systems and developer tooling. Experience with production systems and distributed systems is required, with a passion for AI products being a plus.