Enterprise · Customer support
Currently tracking 20 active AI roles, up 72% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $158k–$374k (avg $261k).
| Title | Stage | AI score |
|---|---|---|
| Manager, Customer Success Manager of Customer Success at Zendesk, leading a team to drive customer adoption and success with AI-powered tools and the Resolution Platform. Focuses on team performance, customer outcomes, and AI fluency within the customer success function. | — | 5 |
| Principal Partner Sales Executive This role is for a Principal Partner Sales Executive at Zendesk, focusing on building and managing partner-led business in the Japan market. The role involves recruiting, onboarding, and enabling partners to drive sales of Zendesk's customer experience software, which incorporates AI. The executive will achieve sales targets, build joint business plans with partners, and collaborate with internal teams to ensure partner success and pipeline generation. While Zendesk's product uses AI, this role is primarily sales-focused, not directly involved in building or researching AI models. | — | 0 |
| Portfolio Success Manager I This role is a Portfolio Success Manager at Zendesk, focused on ensuring Japanese and global clients maximize value from the Zendesk platform. It involves customer engagement, strategic discovery, driving product adoption, facilitating scaled success through webinars and content, cross-functional collaboration, and proactive risk management using data. The role requires strong communication, a customer-first mindset, agility, and data-driven decision-making. |
| — |
| 0 |
| Business Development Representative Zendesk is seeking a Business Development Representative in Tokyo, Japan, to generate sales leads and contribute to the sales pipeline. This role involves outbound prospecting, understanding client needs, and collaborating with internal stakeholders. Prior sales or IT industry experience is preferred, with a minimum of two years in a business development context. | — | 0 |
| SMB Account Executive This role is for an SMB Account Executive at Zendesk, focusing on B2B sales within the SaaS industry. The primary responsibilities include driving revenue growth by acquiring new customers, expanding existing accounts through cross-selling, managing customer relationships, and utilizing data insights for prospecting and retention. The role requires strong sales, communication, negotiation, and organizational skills, with a minimum of 2 years of B2B sales experience in SaaS. | — | 0 |
| Sales Development Representative Sales Development Representative role at Zendesk, focusing on generating leads and driving the sales pipeline for the Japanese market. This is a phone-based position that involves qualifying inbound leads, triaging customer service calls, and collaborating with sales and marketing teams. No prior experience is required, but a strong motivation for technical sales and a goal-oriented approach are valued. The role requires native-level Japanese proficiency and strong communication and problem-solving skills. | — | 0 |
| Senior Solutions Consultant This role is a Senior Solutions Consultant at Zendesk, focusing on the technical aspects of the sales cycle for enterprise and mid-market clients. The consultant acts as a technical bridge between sales and prospects, managing customer relationships and delivering technical information. Key responsibilities include understanding business requirements and mapping them to software solutions, managing pilots and proofs of concept, and possessing strong communication and problem-solving skills. While the company mentions AI in the context of application screening, the role itself is not AI-development focused. | — | 0 |