Zendesk is seeking a Services Consultant to advise customers on implementing and optimizing Zendesk solutions, including AI integrations. The role involves driving adoption, configuring the platform, acting as a technical expert, and managing projects to ensure customers achieve business outcomes. The consultant will work closely with internal teams and guide customers through complex configurations.

This role is a BI Development Analyst focused on data pipelines (DBT, SQL), dashboard creation (Tableau, Looker), and maintaining the technology stack, including AI implementation. It requires strong SQL, database, Python, and dashboarding skills, with ML/AI and Cloud Platforms as nice-to-haves.

Zendesk is looking for a Senior Business Intelligence Analyst to support enterprise dashboards using modern BI approaches and a modern data stack. The role involves eliciting requirements, conducting data analysis, recommending BI solutions, building visualizations, and guiding stakeholders. The candidate will collaborate with data engineers and business users, and develop expertise in BI technologies including AI, Conversational BI, and Generative BI. This is a player/coach role focused on building new capabilities and mentoring other BI Analysts.

This role focuses on advanced analytics and automation within Workforce Management (WFM) and Quality Assurance (QA) for contact centers. It involves setting standards, building forecasts, capacity plans, and quality frameworks, integrating speech/text analytics, and driving adoption of AI-assisted tools. The role emphasizes strategic thinking, experimental design, stakeholder influence, and risk management, with a focus on improving operational efficiency and customer outcomes.

This role leads high-priority, cross-functional strategic initiatives focused on accelerating enterprise performance and driving scale, including the adoption and operationalization of AI-first processes and capabilities. The Senior Principal will own end-to-end planning and execution, partnering with senior leaders and external stakeholders to translate corporate strategies into actionable initiatives and deliver measurable business outcomes.

Senior Data Engineer on the Product Analytics team, responsible for designing and implementing scalable data models and ELT pipelines to support product adoption and customer retention insights. Focuses on transforming raw data into usable formats, optimizing SQL-based models with dbt, and improving data delivery systems.

This role is for a Senior HRIS Analyst with deep Workday configuration experience, focusing on Talent & Performance modules. Responsibilities include full-stack configuration, system evolution, production support, and stakeholder partnership. Requires 5+ years of HRIS experience, with 3+ years in Workday, and expertise in Reporting, Calculated Fields, and EIBs. The role also involves mentorship and cross-training junior analysts.

This role is for a Senior Technical Account Manager at Zendesk, focusing on strategic technical advisory for enterprise customers to drive customer experience transformations and deliver measurable business outcomes. The role involves architecting complex CX ecosystems, leading executive reviews, and influencing product development. It requires extensive technical experience in SaaS environments and strong communication skills.

This role is for a Business Intelligence Senior Analyst who will lead the "Analysis" area within the BI team. The candidate will be responsible for establishing the foundation and direction of the analysis function, creating the analysis area from scratch, ensuring data cleanliness, obtaining impactful insights, and outlining next steps for the business. Responsibilities include refining requirements, translating business needs into BI solutions, developing user learning materials, conducting data profiling and analysis, creating actionable dashboards and reports, performing statistical analysis, collaborating with data engineers, and developing expertise in the data ecosystem and emerging BI technologies like AI. The role also involves developing and maintaining BI platform operations and administration procedures. Requires 6+ years of experience in Analytics or BI, proficiency in SQL, Data Analysis, and Dashboard Building, strong Business Acumen, and Leadership/Management Skills. Python, Looker, Tableau, and Project Management are nice to have.

Product Owner for Zendesk's Employee Technology Platforms team, focusing on enterprise collaboration tools like Google Workspace, Slack, and Zoom. The role involves driving employee experience, managing roadmaps, conducting user research, and championing the strategic use of collaboration tools. Requires experience in Product Management/Ownership with an employee focus and managing collaboration tools, with a strong understanding of Usability, User Experience, and Agile methodology.

Zendesk is seeking an Incident Responder to support their internal IT services. This role focuses on participating in incident triage, restoration, and post-incident reviews, aiming to reduce Mean Time to Resolution (MTTR) and improve reliability across critical SaaS applications. The position requires experience in incident management or SRE, with a strong emphasis on operational tasks, collaboration, and process adherence.