DeepL

This is a Senior Account Executive role focused on DeepL's Voice AI product. The role is customer-facing and involves supporting sales teams, leading customer conversations about real-time translation, and working with Product and Marketing to position and sell the Voice product. Responsibilities include partnering with Account Executives, leading demos and presentations, acting as a subject-matter expert, supporting sales materials, enabling sales teams, representing DeepL Voice, and gathering customer feedback. The role also involves product advocacy, thought leadership, and cross-functional collaboration.

This role is a Renewal Success Manager at DeepL, an AI product and research company. The primary focus is on managing the renewals process for critical customer engagements, designing pricing models, and leading negotiations to ensure long-term commercial commitment. While the company is AI-focused, this role is commercial and customer-facing, not directly involved in building or researching AI.

DeepL is seeking a Partner Sales Manager for the Americas to drive revenue through a network of Resellers, Distributors, SIs, and Technology & Cloud partners. The role involves executing regional channel strategy, recruiting and activating partners, driving co-selling initiatives, and collaborating with internal teams to ensure partner-attached revenue. The ideal candidate will have 5+ years of experience in sales or partnerships within the SaaS or AI space, a proven track record of exceeding revenue targets through partner ecosystems, and a strong understanding of the Americas partner landscape. Knowledge of the AI/ML landscape or translation/localization market is a significant advantage.

This role is a Senior Manager for Customer Support at DeepL, an AI product company. The focus is on managing and evolving customer support operations, driving regional strategy, improving performance metrics, and partnering with Product and Engineering to enhance the customer experience. While the company is AI-focused and the role involves partnering with AI teams and considering AI adoption in support models, the core craft of the role is customer support management, not AI/ML development.

DeepL is seeking a Senior Premium Customer Support Specialist to provide high-touch support to Premium and Enterprise customers globally. The role involves troubleshooting complex technical issues related to product behavior, APIs, integrations, and authentication, acting as a liaison between customers and internal teams (Product, Engineering). Responsibilities include managing escalations, providing workarounds, and contributing to support efficiency through process improvement and automation.