Intercom

Intercom is seeking a Staff AI Product Manager to define the vision, strategy, and roadmap for their core AI systems that power their AI agent, Fin, and other AI features. The role involves working at the intersection of AI research, product development, and customer needs to build world-class AI products. The ideal candidate will have strong AI/technical fluency, excellent product judgment, sharp problem framing skills, and the ability to build and ship high-quality AI products.

This role is for a Senior Account Manager at Intercom, an AI Customer Service company. The primary focus is on growing existing business in EMEA, managing customer renewals, executing a strategic sales process, and acting as a consultative partner. The role requires deep understanding of Intercom's product suite, particularly its AI capabilities, and articulating their value to customers. It involves leading cross-functional teams and strengthening customer relationships. The role is not directly building AI models but requires strong technical and AI curiosity to translate complex features into business outcomes.

This role is for a Senior Account Manager at Intercom, an AI Customer Service company. The primary focus is on growing existing business in EMEA, managing customer renewals, executing a strategic sales process, and acting as a consultative partner. The role requires deep understanding of Intercom's product suite, particularly its AI capabilities, and articulating their value to customers. It involves leading cross-functional teams and strengthening customer relationships. The role is not directly building AI models but requires strong technical and AI curiosity to translate complex features into business outcomes.

This role is for a Senior Account Manager at Intercom, an AI Customer Service company. The primary focus is on growing existing business, securing renewals, and acting as a consultative partner to customers. The role requires a deep understanding of Intercom's product suite, particularly its AI capabilities, and the ability to articulate its value to clients. While the company is AI-focused and the role requires AI fluency, the core responsibilities are sales and account management, not direct AI/ML development.

Senior Account Manager for Intercom, an AI Customer Service company, focusing on growing existing business in EMEA, particularly German-speaking regions. The role involves driving pipeline, securing renewals, executing strategic sales processes, acting as a consultative partner, leading cross-functional teams, and developing deep product and AI fluency to articulate value to customers.

Senior Account Manager for Intercom, an AI Customer Service company, focusing on growing existing business in EMEA, particularly German-speaking regions. The role involves driving pipeline, securing renewals, executing strategic sales processes, acting as a consultative partner, leading cross-functional teams, and developing deep product and AI fluency to articulate value to customers.

Senior Product Designer at Intercom, an AI Customer Service company, focusing on designing AI-powered customer experiences and interfaces for their AI agent, Fin. The role emphasizes end-to-end product craft, interaction design, and execution excellence in collaboration with engineering and product teams.

Intercom is seeking a Staff/Principal Product Designer to shape the user experience of their AI-powered customer service products, particularly their AI agent 'Fin'. The role focuses on end-to-end design execution, defining new interaction patterns for AI tools, and collaborating with engineering and product teams to deliver high-quality, impactful features. This is a craft-focused role for a maker and doer who can operate with autonomy and drive design excellence.

Intercom is seeking a Staff/Principal Product Designer to shape the user experience of their AI-powered customer service products, particularly their AI agent 'Fin'. The role focuses on end-to-end design execution, defining new interaction patterns for AI tools, and collaborating with engineering and product teams to deliver high-quality, impactful features. This is a craft-focused role for a maker and doer who can operate with autonomy and drive design excellence.

Senior Product Designer at Intercom, an AI Customer Service company, focusing on designing AI-powered customer experiences and interfaces for their AI agent, Fin. The role emphasizes end-to-end product craft, interaction design, and execution excellence in collaboration with engineering and product teams.

This role is for a Senior Manager of Customer Campaigns & Lifecycle Marketing at Intercom, an AI Customer Service company. The primary focus is to lead a team in driving adoption and usage of Intercom's AI agent, Fin, and the broader Intercom product. The role involves managing customer marketing communications across the entire customer lifecycle, implementing marketing automation tooling, and collaborating with various senior stakeholders. While the company is AI-focused and the role requires proficiency in AI tooling for marketing, the core function is marketing strategy and execution, not direct AI/ML development.

Senior Product Marketing Manager at Intercom, an AI Customer Service company. The role focuses on owning the positioning and messaging for Intercom's Helpdesk product, emphasizing the integration of their AI agent 'Fin' with the helpdesk to create a superior customer experience. This involves shaping market narratives, partnering with product and sales, and creating core PMM assets for an AI-first helpdesk vision.

Senior Product Marketing Manager to own the positioning and messaging for Intercom's Helpdesk product, focusing on the integrated AI-first helpdesk vision and the combined value of their Helpdesk and AI agent (Fin). The role requires a hybrid of strategy, storytelling, and technical engagement, with a focus on shaping market perception and driving go-to-market efforts for AI-enhanced customer service solutions.

Enterprise Account Executive role focused on selling Intercom's AI agent, Fin, to enterprise clients. The role involves full-cycle sales ownership, driving AI transformation, and acting as a customer advocate. Requires proven sales success, AI familiarity, and strong communication skills.

Manager for the Scaled Relationship Management team in EMEA, focused on driving growth and retention for Intercom's AI customer service solutions. This role involves leading a team of Relationship Managers, innovating on processes for high-volume account management, strategic planning, and ensuring revenue targets are met.

The Tax Manager will oversee tax accounting, compliance, and operations for EMEA, focusing on process innovation and leveraging AI tools to enhance efficiency. This role requires experience in multinational corporate tax and a proactive approach to adopting new technologies.

This role is for a Senior Social Media Strategist at an AI Customer Service company. The primary focus is to elevate the company's organic social presence, translate product launches into social impact, and enable employee/executive activation. The role involves strategic planning, content creation, cross-functional collaboration, and experimentation with social media tactics, including the use of AI tools to enhance efficiency. The ideal candidate is social-native, understands tech culture (especially AI), is a strong writer, and is comfortable using AI to streamline their work.

This role is for a Senior Social Media Strategist at an AI Customer Service company. The primary focus is to elevate the company's organic social presence, translate product launches into social impact, and enable employee/executive activation. The role involves strategic planning, content creation, cross-functional collaboration, and experimentation with social media tactics, including the use of AI tools to enhance efficiency. The ideal candidate is social-native, understands tech culture (especially AI), is a strong writer, and is comfortable using AI to streamline their work.

Intercom is seeking a Senior Privacy Counsel to lead global legal matters involving privacy, data protection, cybersecurity, and AI governance. The role involves advising engineering, product, security, sales, marketing, and HR teams on legal risk and compliance with global privacy laws and regulations, developing a scalable privacy program, and educating stakeholders on data protection. The role requires deep experience with global privacy regulations (GDPR, CCPA-CPRA, etc.), foundational knowledge of security programs (SOC2, HIPAA), and a CIPP/E or CIPP/US certification.

This is a Relationship Manager (Account Manager) role focused on growing existing accounts for Intercom, an AI Customer Service company. The role involves driving pipeline and revenue, securing renewals, executing a strategic sales process, acting as a consultative partner, leading cross-functional teams, and mastering product and AI fluency to articulate value to customers. The ideal candidate has proven B2B SaaS sales experience, business development mindset, consultative acumen, technical and AI curiosity, and strong communication skills.

The role is for a Video Editor/Videographer at Intercom, an AI Customer Service company. The main responsibility is to create video content that showcases their AI agent, Fin, and its impact on customer experiences. This involves capturing, editing, and producing various video formats for marketing and product storytelling, collaborating with cross-functional teams, and experimenting with AI-assisted workflows in the creative process. While the company is AI-focused and the role mentions AI-assisted workflows, the core function is video production and marketing, not direct AI/ML development.

This role is for a Senior Solutions Engineer at Intercom, an AI-first company focused on AI Customer Service. The role involves engaging with customers as a trusted advisor, defining and demonstrating value across the sales cycle, and collaborating with Product and Engineering. The Solutions Engineer will lead technical discovery, deliver pre-sales presentations, design POCs, and serve as a resource for RFPs and security questions. The company's AI agent, Fin, is a core part of their offering.

This role is for a Senior GTM Product Enablement Manager at Intercom, an AI Customer Service company. The primary focus is on bridging R&D, Product, and customer-facing Solutions teams to translate AI product innovation into technical readiness and enablement. The role involves developing technical education strategies, creating training materials, and owning an AI Fluency Program to ensure GTM teams understand and can effectively deliver AI-driven products. It requires strong technical aptitude, cross-functional partnership, and excellent communication skills to ensure customer success with AI products.

Account Executive for Intercom, an AI Customer Service company, focusing on new business growth with SMB customers in EMEA. The role involves owning the full sales cycle, generating pipeline, delivering product demos of the Intercom Suite including the Fin AI agent, and managing commercial processes. Requires 2+ years of closing new business in B2B SaaS, a track record of exceeding quota, and strong sales methodology skills. Experience selling customer service, helpdesk, AI, or messaging solutions is a plus.

Enterprise Account Executive role focused on selling Intercom's AI agent, Fin, to enterprise clients. The role involves full-cycle sales ownership, driving AI transformation, and acting as a customer advocate. Requires proven sales success, AI familiarity, and strong communication skills.

Account Executive for Intercom, an AI Customer Service company, focusing on the Mid-Market segment in Europe. The role involves managing the full sales cycle, evangelizing the product, and contributing to business growth.

Customer Success Manager role at an AI customer service company, focusing on helping clients maximize value from AI products and drive adoption. This role acts as a trusted advisor, developing success plans, and providing feedback to internal teams.

Customer Success Manager role at an AI customer service company, focusing on helping clients maximize value from AI products and drive adoption. This role acts as a trusted advisor, developing success plans, and providing feedback to internal teams.

Staff Product Manager at Intercom, an AI Customer Service company, to shape the future of business messaging and AI-powered customer engagement. This role will lead a team of engineers, designers, and researchers to deliver products that touch millions of users daily, leveraging AI to enhance efficiency and product development.

This role is for an Accounts Payable Manager at Intercom, an AI Customer Service company. The manager will lead global AP operations, manage the AP team, and drive improvements in systems, policies, and workflows. Responsibilities include overseeing daily operations, close activities, compliance, and partnering with other departments. The role also involves leading projects to enhance AP tools and processes.

This role is for a Senior Employee Relations Business Partner at Intercom, an AI Customer Service company. The primary focus is on managing complex employee relations cases, partnering with HRBPs and leaders, enabling managers, driving consistency, mitigating risk with Legal, and enabling the organization. While the company is AI-focused and the role mentions leveraging AI and automation for case management, the core function of the role itself is not directly building or researching AI/ML models. It's a People/HR role within an AI company.

This role is for a Business Development Representative at Intercom, an AI Customer Service company. The primary responsibility is to generate revenue growth by creating and managing sales pipelines through prospecting activities like cold calling and email outreach. The role requires a strong desire to build a career in sales, customer-facing experience, and knowledge of the competitive landscape.

Account Executive for Intercom, an AI Customer Service company, focusing on driving new business growth with SMB customers in EMEA. The role involves owning the full sales cycle, generating pipeline, delivering product demos of the Intercom Suite including their AI agent Fin, and navigating commercial processes. Requires B2B SaaS sales experience, strong closing and demo skills, and fluency in French.

Intercom is seeking a Senior Privacy Counsel to lead global legal matters involving privacy, data protection, and cybersecurity, and to support AI governance and product development. This role will partner with various teams to manage legal risk and compliance with global privacy laws, develop a scalable privacy program, and educate stakeholders on data protection. The role requires deep experience with global privacy regulations and foundational knowledge of security programs.

Senior Privacy Counsel to lead global legal matters involving privacy, data protection, cybersecurity, and AI governance for an AI customer service company. Role involves advising engineering, product, security, sales, marketing, and HR teams on legal risk and compliance with global privacy laws and regulations, developing a scalable privacy program, and educating stakeholders.

This role is for an Accounts Payable Manager at Intercom, an AI Customer Service company. The manager will lead global AP operations, manage the AP team, and drive improvements in systems, policies, and workflows. Responsibilities include overseeing daily operations, close activities, compliance, and partnering with other departments. The role also involves leading projects to enhance AP tools and processes.

This role is for a Senior Mid-Market Account Executive at Intercom, an AI Customer Service company. The primary responsibility is to manage the full sales cycle for new business in the Mid-Market segment, evangelize the product, and contribute to the growth of the global Enterprise business. The role requires strong sales experience, SaaS background, and the ability to close net new business.

Account Executive for Intercom, an AI Customer Service company, focusing on the Mid-Market segment. The role involves managing the full sales cycle, evangelizing the product, and contributing to business growth.