Intercom

This role is for a Senior Security Engineering Manager at Intercom, an AI Customer Service company. The manager will oversee the Application Security team, ensuring the security of Intercom's product and engineering processes. Responsibilities include owning the security of the SDLC, conducting security assessments, managing security incidents, and partnering with stakeholders to define security strategy. The role requires experience in managing engineers, performing security assessments, incident response, and working in a fast-paced environment.

This role is for a Senior Security Engineering Manager at Intercom, an AI Customer Service company. The manager will oversee the Application Security team, ensuring the security of Intercom's product and engineering processes. Responsibilities include owning the security of the SDLC, conducting security assessments, managing security incidents, and partnering with stakeholders to define security strategy. The role requires experience in managing engineers, performing security assessments, incident response, and working in a fast-paced environment.

The Technical Support Specialist at Intercom will handle complex technical queries, serve as an escalation point, provide world-class customer support, and collaborate with customers and product teams. This role involves using AI tools to handle cases efficiently, debugging complex issues, and contributing to product improvements. The specialist will also help increase team efficiency by building tools and influencing product direction.

Principal Engineer, Web Platform at Intercom, an AI Customer Service company. This role focuses on shaping the technical direction and architectural evolution of the company's web platform and systems, which are strategic growth levers. The engineer will lead MarTech systems, collaborate with cross-functional teams, and contribute hands-on to the codebase, ensuring the web stack is modern, performant, and measurable.

Principal Engineer, Web Platform at Intercom, an AI Customer Service company. This role focuses on shaping the technical direction and architectural evolution of the company's web platform and systems, which are strategic growth levers. The engineer will lead MarTech systems, collaborate with cross-functional teams, and contribute hands-on to the codebase, ensuring the web stack is modern, performant, and measurable.

Staff Forward Deployed Engineer role at Intercom, focusing on customer-facing implementation and adoption of their AI agent, Fin. The role involves deep customer engagement, technical problem-solving, influencing product direction, and leading the Forward Deployed Engineering function. Requires strong programming skills, customer collaboration, and ability to quickly learn AI concepts.

Senior Forward Deployed Engineer role at Intercom, focusing on driving adoption of their AI agent 'Fin' by working closely with strategic customers, understanding their business goals, and implementing solutions. This role involves technical expertise, collaboration with sales and product teams, and contributing to the evolution of the Forward Deployed Engineering function.

This role is for a Senior GTM Product Enablement Manager at Intercom, an AI Customer Service company. The primary focus is on bridging R&D, Product, and customer-facing Solutions teams to translate AI product innovation into technical readiness and enablement. The role involves developing technical education strategies, creating training materials, and owning an AI Fluency Program to ensure GTM teams understand and can effectively deliver AI-driven products. It requires strong technical aptitude, cross-functional partnership, and excellent communication skills to ensure customer success with AI products.

Account Executive for Intercom, an AI Customer Service company, focusing on new business growth with SMB customers in EMEA. The role involves owning the full sales cycle, generating pipeline, delivering product demos of the Intercom Suite including the Fin AI agent, and managing commercial processes. Requires 2+ years of closing new business in B2B SaaS, a track record of exceeding quota, and strong sales methodology skills. Experience selling customer service, helpdesk, AI, or messaging solutions is a plus.

Enterprise Account Executive role focused on selling Intercom's AI agent, Fin, to enterprise clients. The role involves full-cycle sales ownership, driving AI transformation, and acting as a customer advocate. Requires proven sales success, AI familiarity, and strong communication skills.

Senior Forward Deployed Engineer role at Intercom, focusing on driving adoption of their AI agent 'Fin' by working closely with strategic customers, understanding their business goals, and implementing solutions. This role involves technical expertise, collaboration with sales and product teams, and contributing to the evolution of the Forward Deployed Engineering function.

Intercom is seeking a Staff Product Engineer to join their AI Group. This role focuses on building and shipping AI-powered customer service products, working closely with ML Scientists and product teams. The engineer will be responsible for bringing ML prototypes to production, ensuring scalability and robustness, and contributing to all phases of software development. While no prior ML experience is strictly required, a strong software engineering background and a willingness to learn ML are essential. The role emphasizes product focus, rapid iteration, and delivering measurable customer impact.

Staff Product Engineer to build Intercom's AI-powered products, working closely with ML Scientists and product teams. The role involves defining new ML features, researching algorithms, and rapidly prototyping and shipping to customers. It requires strong software engineering skills and the ability to bring ML proof-of-concepts to production, ensuring robustness and scalability. The role also involves contributing to all phases of software development, mentoring engineers, and raising technical standards.

Account Executive for Intercom, an AI Customer Service company, focusing on the Mid-Market segment in Europe. The role involves managing the full sales cycle, evangelizing the product, and contributing to business growth.

Intercom is seeking a Staff Product Engineer to join their AI Group. This role focuses on building and shipping AI-powered customer service products, working closely with ML Scientists and product teams. The engineer will be responsible for bringing ML prototypes to production, ensuring robustness and scalability, and contributing to all phases of software development. While no prior ML experience is strictly required, a strong software engineering background and a willingness to learn ML are essential. The role emphasizes product focus, rapid iteration, and delivering measurable customer impact.

Staff Forward Deployed Engineer role at Intercom, focusing on customer-facing implementation and adoption of their AI agent, Fin. The role involves deep customer engagement, technical problem-solving, influencing product direction, and leading the Forward Deployed Engineering function. Requires strong programming skills, customer collaboration, and ability to quickly learn AI concepts.

This role focuses on being a technical advisor to customers, helping them integrate and maximize the value of Intercom's AI agent (Fin) and platform for customer service. It involves guiding customers on API integrations, security reviews, and AI-driven automation strategies, working closely with internal teams like Customer Success, Sales Engineering, and R&D.

Senior Full Stack Engineer for Team Web at Intercom, an AI Customer Service company. The role involves designing, building, and maintaining end-to-end web solutions for the company website (Intercom.com and Fin.ai), which is a key driver of leads and brand presence. Responsibilities include front-end UI development, backend services, APIs, infrastructure management (Vercel, AWS, Terraform), performance optimization, and collaboration with various teams. The role requires expertise in full stack development, front-end frameworks like React/Next.js, CMS platforms, CI/CD, and infrastructure as code.

Senior Full Stack Engineer for Team Web at Intercom, an AI Customer Service company. The role involves designing, building, and maintaining end-to-end web solutions for the company website (Intercom.com and Fin.ai), which is a key driver of leads and brand presence. Responsibilities include front-end UI development, backend services, APIs, infrastructure management (Vercel, AWS, Terraform), performance optimization, and collaboration with various teams. The role requires expertise in full-stack development, front-end frameworks (React, Next.js), CMS, CI/CD, IaC, and A/B testing.

Senior Product Engineer role focused on building and maintaining APIs and core services for customer data management and integrations, specifically to support Intercom's AI Agent (Fin) and strategic third-party integrations. The role involves full-stack development, API design, and ensuring seamless data flow for AI functionalities.

Customer Success Manager role at an AI customer service company, focusing on helping clients maximize value from AI products and drive adoption. This role acts as a trusted advisor, developing success plans, and providing feedback to internal teams.

Customer Success Manager role at an AI customer service company, focusing on helping clients maximize value from AI products and drive adoption. This role acts as a trusted advisor, developing success plans, and providing feedback to internal teams.

Product Engineer at Intercom, an AI Customer Service company, focusing on building back-end and front-end systems for their AI agent Fin and customer service platform. The role involves developing technical plans, writing Ruby code, and collaborating with cross-functional teams. The company heavily invests in AI-powered developer tools.

Technical Support Engineer role at an AI Customer Service company, focusing on integrating Intercom's AI product (Fin) into customer systems, diagnosing issues, and acting as a liaison between customers and product teams. Requires web development basics, API understanding, and strong problem-solving skills to ensure customer success and product improvement.

This role is for a Staff Product Engineer at Intercom, an AI Customer Service company. The engineer will contribute to technical architecture, build back-end and front-end systems, and work with cross-functional teams. They will also mentor engineers, devise technical strategy, and ensure operational excellence. The role emphasizes SaaS product development, distributed systems, and technical leadership.

This role is for a Staff Product Engineer at Intercom, an AI Customer Service company. The engineer will contribute to technical architecture, build back-end and front-end systems, and work with cross-functional teams. They will also mentor engineers, devise technical strategy, and ensure operational excellence. The role emphasizes SaaS product development, distributed systems, and technical leadership.

Product Engineer role at Intercom, an AI Customer Service company. The role involves building back-end and front-end systems, contributing to technical architecture, and working with AI-powered developer tools. Focus is on shipping features and improving the core platform, with opportunities for mentoring.

Principal Engineer at Intercom, an AI Customer Service company, to lead strategic initiatives, build back-end and front-end systems, and mentor engineers. The role involves contributing to technical architecture, driving key projects, and ensuring operational excellence, with a focus on AI-powered developer tools and customer-facing AI products.

Principal Engineer at Intercom, an AI Customer Service company, to lead strategic initiatives, build back-end and front-end systems, and mentor engineers. The role involves contributing to technical architecture, driving key projects, and ensuring operational excellence within a hybrid work environment.

Senior Product Engineer to join the AI Group to build Intercom's AI-powered products. This role involves working closely with ML Scientists and product teams, understanding the product and ML tech stack, and bringing proof-of-concept code to production. The focus is on shipping AI products rapidly to customers.

Staff Product Manager at Intercom, an AI Customer Service company, to shape the future of business messaging and AI-powered customer engagement. This role will lead a team of engineers, designers, and researchers to deliver products that touch millions of users daily, leveraging AI to enhance efficiency and product development.

Senior Software Engineer at Intercom, an AI Customer Service company. The role involves building back-end and front-end systems for their AI agent Fin and customer service suite, focusing on scaling, architecture, and shipping features. Requires 5+ years of experience, distributed systems knowledge, and proficiency in a high-level programming language like Ruby or Python.

This role is for a Senior People Systems Analyst at Intercom, an AI Customer Service company. The analyst will manage and maintain the HRIS platform (Workday), ensuring data integrity, streamlining HR processes, and collaborating with stakeholders. Responsibilities include HRIS administration, process improvement, system configuration, reporting, compliance, and supporting system upgrades. The role requires strong HR systems experience, particularly with Workday, analytical skills, and knowledge of data privacy regulations.

This role is for an Accounts Payable Manager at Intercom, an AI Customer Service company. The manager will lead global AP operations, manage the AP team, and drive improvements in systems, policies, and workflows. Responsibilities include overseeing daily operations, close activities, compliance, and partnering with other departments. The role also involves leading projects to enhance AP tools and processes.

This role is for a Senior Employee Relations Business Partner at Intercom, an AI Customer Service company. The primary focus is on managing complex employee relations cases, partnering with HRBPs and leaders, enabling managers, driving consistency, mitigating risk with Legal, and enabling the organization. While the company is AI-focused and the role mentions leveraging AI and automation for case management, the core function of the role itself is not directly building or researching AI/ML models. It's a People/HR role within an AI company.

This role is for a Business Development Representative at Intercom, an AI Customer Service company. The primary responsibility is to generate revenue growth by creating and managing sales pipelines through prospecting activities like cold calling and email outreach. The role requires a strong desire to build a career in sales, customer-facing experience, and knowledge of the competitive landscape.

Account Executive for Intercom, an AI Customer Service company, focusing on driving new business growth with SMB customers in EMEA. The role involves owning the full sales cycle, generating pipeline, delivering product demos of the Intercom Suite including their AI agent Fin, and navigating commercial processes. Requires B2B SaaS sales experience, strong closing and demo skills, and fluency in French.

Intercom is seeking a Senior Privacy Counsel to lead global legal matters involving privacy, data protection, and cybersecurity, and to support AI governance and product development. This role will partner with various teams to manage legal risk and compliance with global privacy laws, develop a scalable privacy program, and educate stakeholders on data protection. The role requires deep experience with global privacy regulations and foundational knowledge of security programs.

Senior Privacy Counsel to lead global legal matters involving privacy, data protection, cybersecurity, and AI governance for an AI customer service company. Role involves advising engineering, product, security, sales, marketing, and HR teams on legal risk and compliance with global privacy laws and regulations, developing a scalable privacy program, and educating stakeholders.

This role is for an Accounts Payable Manager at Intercom, an AI Customer Service company. The manager will lead global AP operations, manage the AP team, and drive improvements in systems, policies, and workflows. Responsibilities include overseeing daily operations, close activities, compliance, and partnering with other departments. The role also involves leading projects to enhance AP tools and processes.

This role is for a Senior Mid-Market Account Executive at Intercom, an AI Customer Service company. The primary responsibility is to manage the full sales cycle for new business in the Mid-Market segment, evangelize the product, and contribute to the growth of the global Enterprise business. The role requires strong sales experience, SaaS background, and the ability to close net new business.

Account Executive for Intercom, an AI Customer Service company, focusing on the Mid-Market segment. The role involves managing the full sales cycle, evangelizing the product, and contributing to business growth.