Intercom

Senior Forward Deployed Engineer role at Intercom, focusing on driving adoption of their AI agent 'Fin' by working closely with strategic customers, understanding their business goals, and implementing solutions. This role involves technical expertise, collaboration with sales and product teams, and contributing to the evolution of the Forward Deployed Engineering function.

Staff Product Engineer to build Intercom's AI-powered products, working closely with ML Scientists and product teams to define new ML features, research algorithms, and rapidly prototype and ship to customers. The role involves building production systems, bringing proof-of-concept code to production, and partnering with product teams to shape AI product experiences.

Intercom is seeking a Staff Product Engineer to join their AI Group. This role focuses on building and shipping AI-powered customer service products, working closely with ML Scientists and product teams. The engineer will be responsible for bringing ML prototypes to production, ensuring scalability and robustness, and contributing to all phases of software development. While no prior ML experience is strictly required, a strong software engineering background and a willingness to learn ML are essential. The role emphasizes product focus, rapid iteration, and delivering measurable customer impact.

Staff Product Engineer to build Intercom's AI-powered products, working closely with ML Scientists and product teams. The role involves defining new ML features, researching algorithms, and rapidly prototyping and shipping to customers. It requires strong software engineering skills and the ability to bring ML proof-of-concepts to production, ensuring robustness and scalability. The role also involves contributing to all phases of software development, mentoring engineers, and raising technical standards.

Intercom is seeking a Staff Product Engineer to join their AI Group. This role focuses on building and shipping AI-powered customer service products, working closely with ML Scientists and product teams. The engineer will be responsible for bringing ML prototypes to production, ensuring robustness and scalability, and contributing to all phases of software development. While no prior ML experience is strictly required, a strong software engineering background and a willingness to learn ML are essential. The role emphasizes product focus, rapid iteration, and delivering measurable customer impact.

Software Engineer role at Intercom, an AI Customer Service company, focusing on building both back-end and front-end systems for their AI agent Fin and customer service suite. The role involves developing technical plans, writing Ruby code, and shipping features rapidly. It emphasizes experience with distributed systems and collaborating with product teams.

This role is for a Senior Product Engineer at Intercom, an AI Customer Service company. The engineer will work on building both back-end and front-end systems within multidisciplinary product teams, contributing to technical architecture, writing Ruby code, and shipping features rapidly. The role involves collaborating with product teams and designers, working with distributed systems, and mentoring other engineers. While the company heavily utilizes AI and AI-powered tools, the core responsibilities of this engineering role are not focused on building or researching AI models themselves, but rather on developing the product and infrastructure that supports it.

Senior Product Engineer role focused on building and shipping Intercom's AI-powered customer service products, working closely with ML Scientists and product teams to bring ML features from prototype to production. The role emphasizes product focus, rapid iteration, and measuring customer impact.

Staff Product Engineer role at Intercom, an AI Customer Service company. The role involves building back-end and front-end systems, contributing to technical architecture, and mentoring other engineers. Focus is on SaaS product development, distributed systems, and leading technical initiatives within a cross-disciplinary team.

Staff Forward Deployed Engineer role at Intercom, focusing on customer-facing implementation and adoption of their AI agent, Fin. The role involves deep customer engagement, technical problem-solving, influencing product direction, and leading the Forward Deployed Engineering function. Requires strong programming skills, customer collaboration, and ability to quickly learn AI concepts.

This role focuses on being a technical advisor to customers, helping them integrate and maximize the value of Intercom's AI agent (Fin) and platform for customer service. It involves guiding customers on API integrations, security reviews, and AI-driven automation strategies, working closely with internal teams like Customer Success, Sales Engineering, and R&D.

Senior Full Stack Engineer for Team Web at Intercom, an AI Customer Service company. The role involves designing, building, and maintaining end-to-end web solutions for the company website (Intercom.com and Fin.ai), which is a key driver of leads and brand presence. Responsibilities include front-end UI development, backend services, APIs, infrastructure management (Vercel, AWS, Terraform), performance optimization, and collaboration with various teams. The role requires expertise in full stack development, front-end frameworks like React/Next.js, CMS platforms, CI/CD, and infrastructure as code.

Senior Full Stack Engineer for Team Web at Intercom, an AI Customer Service company. The role involves designing, building, and maintaining end-to-end web solutions for the company website (Intercom.com and Fin.ai), which is a key driver of leads and brand presence. Responsibilities include front-end UI development, backend services, APIs, infrastructure management (Vercel, AWS, Terraform), performance optimization, and collaboration with various teams. The role requires expertise in full-stack development, front-end frameworks (React, Next.js), CMS, CI/CD, IaC, and A/B testing.

Senior Product Engineer role focused on building and maintaining APIs and core services for customer data management and integrations, specifically to support Intercom's AI Agent (Fin) and strategic third-party integrations. The role involves full-stack development, API design, and ensuring seamless data flow for AI functionalities.

Product Engineer at Intercom, an AI Customer Service company, focusing on building back-end and front-end systems for their AI agent Fin and customer service platform. The role involves developing technical plans, writing Ruby code, and collaborating with cross-functional teams. The company heavily invests in AI-powered developer tools.

Technical Support Engineer role at an AI Customer Service company, focusing on integrating Intercom's AI product (Fin) into customer systems, diagnosing issues, and acting as a liaison between customers and product teams. Requires web development basics, API understanding, and strong problem-solving skills to ensure customer success and product improvement.

Product Engineer role at Intercom, an AI Customer Service company. The role involves building both back-end and front-end systems within multidisciplinary product teams, focusing on scaling products and applying technical knowledge to solve customer problems. The company heavily invests in AI-powered developer tools. Responsibilities include developing technical plans, writing Ruby code, shipping changes to production, mentoring engineers, and interviewing candidates. Requires 2+ years of industry experience, deep knowledge of a high-level programming language, experience collaborating with product teams, and experience with Distributed systems.

Senior Product Engineer at Intercom, an AI Customer Service company, focusing on building and scaling their AI agent (Fin) and related platform features. The role involves full-stack development, technical planning, and contributing to architecture, with a strong emphasis on shipping features rapidly and leveraging AI-powered developer tools.

This role is for a Staff Product Engineer at Intercom, an AI Customer Service company. The engineer will contribute to technical architecture, build back-end and front-end systems, and work with cross-functional teams. They will also mentor engineers, devise technical strategy, and ensure operational excellence. The role emphasizes SaaS product development, distributed systems, and technical leadership.

This role is for a Staff Product Engineer at Intercom, an AI Customer Service company. The engineer will contribute to technical architecture, build back-end and front-end systems, and work with cross-functional teams. They will also mentor engineers, devise technical strategy, and ensure operational excellence. The role emphasizes SaaS product development, distributed systems, and technical leadership.

Product Engineer role at Intercom, an AI Customer Service company. The role involves building back-end and front-end systems, contributing to technical architecture, and working with AI-powered developer tools. Focus is on shipping features and improving the core platform, with opportunities for mentoring.

Principal Engineer at Intercom, an AI Customer Service company, to lead strategic initiatives, build back-end and front-end systems, and mentor engineers. The role involves contributing to technical architecture, driving key projects, and ensuring operational excellence, with a focus on AI-powered developer tools and customer-facing AI products.

Principal Engineer at Intercom, an AI Customer Service company, to lead strategic initiatives, build back-end and front-end systems, and mentor engineers. The role involves contributing to technical architecture, driving key projects, and ensuring operational excellence within a hybrid work environment.

Senior Product Engineer to join the AI Group to build Intercom's AI-powered products. This role involves working closely with ML Scientists and product teams, understanding the product and ML tech stack, and bringing proof-of-concept code to production. The focus is on shipping AI products rapidly to customers.

Senior Product Engineer at Intercom, an AI Customer Service company, focusing on building and scaling their AI agent (Fin) and related platform features. The role involves full-stack development, technical planning, and contributing to architecture, with a strong emphasis on shipping features rapidly and leveraging AI-powered developer tools.

Senior Software Engineer at Intercom, an AI Customer Service company. The role involves building back-end and front-end systems for their AI agent Fin and customer service suite, focusing on scaling, architecture, and shipping features. Requires 5+ years of experience, distributed systems knowledge, and proficiency in a high-level programming language like Ruby or Python.

This role is for a Senior People Systems Analyst at Intercom, an AI Customer Service company. The analyst will manage and maintain the HRIS platform (Workday), ensuring data integrity, streamlining HR processes, and collaborating with stakeholders. Responsibilities include HRIS administration, process improvement, system configuration, reporting, compliance, and supporting system upgrades. The role requires strong HR systems experience, particularly with Workday, analytical skills, and knowledge of data privacy regulations.

This role is for an IT Specialist in Intercom's new Berlin office. The IT Operations team supports employees with hardware, software, and third-party tools, managing user access, provisioning, and security. The role involves providing help desk support, owning account provisioning/deprovisioning, onboarding/offboarding, and maintaining the application stack. It requires extensive work with Jamf, Okta, Intune, Jira, and GitHub, as well as basic scripting and automation. The company emphasizes delivering a five-star IT experience and uses AI tools internally.

This role supports and scales Intercom's revenue accounting operations, focusing on complex revenue workflows, improving visibility, and ensuring accuracy and compliance with ASC 606. It involves owning monthly close processes, managing revenue transactions, performing analysis, and validating system outputs. The role also partners with Finance Systems and Data teams, supports audits, and contributes to process improvements, including leveraging AI tools.