Intercom

This role is for a Senior GTM Product Enablement Manager at Intercom, an AI Customer Service company. The primary focus is on bridging R&D, Product, and customer-facing Solutions teams to translate AI product innovation into technical readiness and enablement. The role involves developing technical education strategies, creating training materials, and owning an AI Fluency Program to ensure GTM teams understand and can effectively deliver AI-driven products. It requires strong technical aptitude, cross-functional partnership, and excellent communication skills to ensure customer success with AI products.

Account Executive for Intercom, an AI Customer Service company, focusing on new business growth with SMB customers in EMEA. The role involves owning the full sales cycle, generating pipeline, delivering product demos of the Intercom Suite including the Fin AI agent, and managing commercial processes. Requires 2+ years of closing new business in B2B SaaS, a track record of exceeding quota, and strong sales methodology skills. Experience selling customer service, helpdesk, AI, or messaging solutions is a plus.

The Principal Product Marketing Manager will own the narratives and competitive strategy for Intercom's AI Customer Service products, specifically focusing on their AI agent, Fin. This role involves shaping how the company wins in the market by developing field narratives, campaign approaches, sales plays, and messaging for solutions and personas. The individual will also conduct competitive intelligence and identify market opportunities, working closely with sales, marketing, and product teams. The role requires a deep understanding of AI and technical products, with a focus on the AI customer service market and the ability to articulate technical differentiation.

This role focuses on guiding large enterprise customers in adopting and optimizing Intercom's AI agent, Fin, for their customer service operations. It involves understanding customer needs, designing solutions, monitoring usage, and driving business outcomes through AI transformation.

This role is for a Senior Customer Success Manager at Intercom, an AI Customer Service company. The primary focus is on guiding large customers through their AI Agent transformation with Fin, Intercom's AI agent. Responsibilities include developing trusted advisor relationships, facilitating requirements gathering, collaborating with engineers on solution design, monitoring AI agent usage, and advocating for customer needs internally. The role requires strong technical acumen and a passion for AI/agent-building, but not coding.

Enterprise Account Executive role focused on selling Intercom's AI agent, Fin, to enterprise clients. The role involves full-cycle sales ownership, driving AI transformation, and acting as a customer advocate. Requires proven sales success, AI familiarity, and strong communication skills.

Senior Forward Deployed Engineer role at Intercom, focusing on driving adoption of their AI agent 'Fin' by working closely with strategic customers, understanding their business goals, and implementing solutions. This role involves technical expertise, collaboration with sales and product teams, and contributing to the evolution of the Forward Deployed Engineering function.

Staff Product Engineer to build Intercom's AI-powered products, working closely with ML Scientists and product teams to define new ML features, research algorithms, and rapidly prototype and ship to customers. The role involves building production systems, bringing proof-of-concept code to production, and partnering with product teams to shape AI product experiences.

Intercom is seeking a Staff Product Engineer to join their AI Group. This role focuses on building and shipping AI-powered customer service products, working closely with ML Scientists and product teams. The engineer will be responsible for bringing ML prototypes to production, ensuring scalability and robustness, and contributing to all phases of software development. While no prior ML experience is strictly required, a strong software engineering background and a willingness to learn ML are essential. The role emphasizes product focus, rapid iteration, and delivering measurable customer impact.

Staff Product Engineer to build Intercom's AI-powered products, working closely with ML Scientists and product teams. The role involves defining new ML features, researching algorithms, and rapidly prototyping and shipping to customers. It requires strong software engineering skills and the ability to bring ML proof-of-concepts to production, ensuring robustness and scalability. The role also involves contributing to all phases of software development, mentoring engineers, and raising technical standards.

This role is for a Mid-Market Relationship Manager at Intercom, an AI Customer Service company. The primary focus is on owning and growing a portfolio of mid-market customers, driving revenue expansion, retention, and loyalty. The role involves engaging with executives to position AI-driven solutions, designing territory strategies for upsell/cross-sell, and partnering cross-functionally. Experience selling AI-powered products and understanding AI applications is required.

Relationship Manager for Intercom's small business customers, focusing on revenue growth and retention by understanding customer needs and providing solutions based on Intercom's AI-powered platform. This role involves strategic territory planning, collaboration with internal teams, and tracking key metrics.

Account Executive for Intercom, an AI Customer Service company, focusing on the Mid-Market segment in Europe. The role involves managing the full sales cycle, evangelizing the product, and contributing to business growth.

Intercom is seeking a Staff Product Engineer to join their AI Group. This role focuses on building and shipping AI-powered customer service products, working closely with ML Scientists and product teams. The engineer will be responsible for bringing ML prototypes to production, ensuring robustness and scalability, and contributing to all phases of software development. While no prior ML experience is strictly required, a strong software engineering background and a willingness to learn ML are essential. The role emphasizes product focus, rapid iteration, and delivering measurable customer impact.

This role focuses on driving product adoption, particularly for AI-powered features like Fin, and scaling customer success processes within an AI company. The individual will design engagement strategies, manage customer onboarding, monitor usage, and act as the voice of the customer to inform the product roadmap. The role emphasizes working at the intersection of AI, product adoption, and operational excellence.

This role is for a Technical Support Specialist at Intercom, an AI Customer Service company. The specialist will handle complex technical queries, act as an escalation point, provide customer support, collaborate with product teams, and debug issues. They will utilize AI tools to handle cases efficiently and contribute to product improvements. The role requires 3-4+ years of technical support experience, understanding of tech fundamentals, APIs, webhooks, strong customer focus, communication, and problem-solving skills. Experience with AI solutions in support is a plus.

Software Engineer role at Intercom, an AI Customer Service company, focusing on building both back-end and front-end systems for their AI agent Fin and customer service suite. The role involves developing technical plans, writing Ruby code, and shipping features rapidly. It emphasizes experience with distributed systems and collaborating with product teams.

Staff Product Manager at Intercom, an AI Customer Service company, to shape the future of business messaging and AI-powered customer engagement. This role will lead a team of engineers, designers, and researchers to deliver products that touch millions of people daily, leveraging AI to increase efficiency and accelerate product development. The role requires understanding AI systems and LLMs, managing roadmaps, and collaborating with engineering to ship solutions.

Senior Product Designer at Intercom, an AI Customer Service company, to design and ship complex software products, focusing on AI-powered features and customer experiences. The role requires strong craft, end-to-end ownership, and collaboration with engineering and product teams.

This role is for a Senior Product Engineer at Intercom, an AI Customer Service company. The engineer will work on building both back-end and front-end systems within multidisciplinary product teams, contributing to technical architecture, writing Ruby code, and shipping features rapidly. The role involves collaborating with product teams and designers, working with distributed systems, and mentoring other engineers. While the company heavily utilizes AI and AI-powered tools, the core responsibilities of this engineering role are not focused on building or researching AI models themselves, but rather on developing the product and infrastructure that supports it.

Senior Product Engineer role focused on building and shipping Intercom's AI-powered customer service products, working closely with ML Scientists and product teams to bring ML features from prototype to production. The role emphasizes product focus, rapid iteration, and measuring customer impact.

Staff Product Engineer role at Intercom, an AI Customer Service company. The role involves building back-end and front-end systems, contributing to technical architecture, and mentoring other engineers. Focus is on SaaS product development, distributed systems, and leading technical initiatives within a cross-disciplinary team.

This role is for a Mid-Market Relationship Manager at Intercom, an AI Customer Service company. The primary focus is on owning and growing a portfolio of mid-market customers, driving revenue expansion, retention, and loyalty. The role involves engaging with executives to position AI-driven solutions, designing territory strategies for upsell/cross-sell, and partnering cross-functionally. Experience selling AI-powered products and understanding AI applications is required.

Account Executive for Intercom, an AI Customer Service company, focusing on Mid-Market and Enterprise new business growth. Responsibilities include product evangelism, sales cycle management, forecasting, and customer advocacy.

Manager, Account Executives (MidMarket) at Intercom, an AI Customer Service company. The role focuses on leading a team of Account Executives responsible for new business revenue, segment strategy, and building a high-performing sales team, with a concentration on their AI agent, Fin. Requires strong leadership, sales strategy execution, performance management, and cross-functional collaboration skills.

This role is for an Account Executive at Intercom, an AI Customer Service company. The primary focus is on selling Intercom's AI-powered customer service solutions to mid-market businesses, managing the full sales cycle, and contributing to sales organization growth. While the company heavily features AI in its product, the role itself is sales-focused.

Staff Forward Deployed Engineer role at Intercom, focusing on customer-facing implementation and adoption of their AI agent, Fin. The role involves deep customer engagement, technical problem-solving, influencing product direction, and leading the Forward Deployed Engineering function. Requires strong programming skills, customer collaboration, and ability to quickly learn AI concepts.

Account Executive role focused on growing existing business for Intercom, an AI Customer Service company. The role involves building relationships with small business customers, understanding their needs, providing solutions based on Intercom's platform (including their AI agent Fin), and driving revenue growth through upsell, cross-sell, and expansion. It requires collaboration with other teams, tracking metrics, and providing customer feedback for product innovation. The company emphasizes customer experience and AI-driven solutions.

Account Executive for Intercom, an AI Customer Service company, focusing on the Mid-Market segment. The role involves managing the full sales cycle, evangelizing the product, and contributing to business growth.

This role focuses on being a technical advisor to customers, helping them integrate and maximize the value of Intercom's AI agent (Fin) and platform for customer service. It involves guiding customers on API integrations, security reviews, and AI-driven automation strategies, working closely with internal teams like Customer Success, Sales Engineering, and R&D.

Senior Full Stack Engineer for Team Web at Intercom, an AI Customer Service company. The role involves designing, building, and maintaining end-to-end web solutions for the company website (Intercom.com and Fin.ai), which is a key driver of leads and brand presence. Responsibilities include front-end UI development, backend services, APIs, infrastructure management (Vercel, AWS, Terraform), performance optimization, and collaboration with various teams. The role requires expertise in full stack development, front-end frameworks like React/Next.js, CMS platforms, CI/CD, and infrastructure as code.

Senior Full Stack Engineer for Team Web at Intercom, an AI Customer Service company. The role involves designing, building, and maintaining end-to-end web solutions for the company website (Intercom.com and Fin.ai), which is a key driver of leads and brand presence. Responsibilities include front-end UI development, backend services, APIs, infrastructure management (Vercel, AWS, Terraform), performance optimization, and collaboration with various teams. The role requires expertise in full-stack development, front-end frameworks (React, Next.js), CMS, CI/CD, IaC, and A/B testing.

Senior Product Engineer role focused on building and maintaining APIs and core services for customer data management and integrations, specifically to support Intercom's AI Agent (Fin) and strategic third-party integrations. The role involves full-stack development, API design, and ensuring seamless data flow for AI functionalities.

Account Executive for Intercom, an AI Customer Service company, focusing on growing the Small Business segment by managing the full sales cycle and evangelizing the product. The role involves consultative sales, forecasting, and partnering with R&D and Marketing.

Account Executive for Intercom, an AI Customer Service company, focusing on the Small Business segment. The role involves managing the full sales cycle, evangelizing the product, and partnering with other teams to drive growth and adoption of Intercom's AI solutions.

Customer Success Manager role at an AI customer service company, focusing on helping clients maximize value from AI products and drive adoption. This role acts as a trusted advisor, developing success plans, and providing feedback to internal teams.

Customer Success Manager role at an AI customer service company, focusing on helping clients maximize value from AI products and drive adoption. This role acts as a trusted advisor, developing success plans, and providing feedback to internal teams.

This role is for a Senior Mid-Market Account Executive at Intercom, an AI Customer Service company. The primary responsibility is to manage the full sales cycle for new business within the Mid-Market segment, focusing on growing adoption of Intercom's AI-powered customer service solutions. The role involves prospecting, closing deals, providing sales forecasts, and representing the voice of the customer to internal teams. It requires significant sales experience, particularly in SaaS, and a strong track record of hitting quotas. The company emphasizes a consultative sales approach and internal development.

This role is for a Solutions Engineer at an AI Customer Service company. The Solutions Engineer will act as a trusted advisor to customers, demonstrating the value of Intercom's AI solutions throughout the sales cycle. They will lead technical discovery, deliver presentations, design POCs, and collaborate with Product and Engineering teams to represent the customer voice. The role requires strong technical acumen, problem-solving skills, and excellent communication abilities, with a focus on translating business challenges into tailored solutions.

Product Engineer at Intercom, an AI Customer Service company, focusing on building back-end and front-end systems for their AI agent Fin and customer service platform. The role involves developing technical plans, writing Ruby code, and collaborating with cross-functional teams. The company heavily invests in AI-powered developer tools.

Product Design Director at Intercom, an AI Customer Service company, to lead the design team focused on building their AI agent, Fin. The role involves leading and growing design teams, partnering with Product and Engineering, and driving design excellence for AI-powered customer experiences. This is a hands-on leadership role focused on execution and shipping high-quality product work.

This role is for a Senior Product Manager focused on the web experience for Intercom's AI customer service products. The primary responsibility is to translate product messaging and brand story into compelling web content and experiences that showcase the company's AI capabilities, particularly their AI agent 'Fin'. The role involves leading the end-to-end delivery of narrative and storytelling web pages, collaborating with cross-functional teams, and ensuring high standards for design, clarity, and performance. While the company is an AI company and the product is AI-driven, this role itself is not directly building or shipping AI models but rather marketing and communicating about them through web content.

Technical Support Engineer role at an AI Customer Service company, focusing on integrating Intercom's AI product (Fin) into customer systems, diagnosing issues, and acting as a liaison between customers and product teams. Requires web development basics, API understanding, and strong problem-solving skills to ensure customer success and product improvement.

Product Engineer role at Intercom, an AI Customer Service company. The role involves building both back-end and front-end systems within multidisciplinary product teams, focusing on scaling products and applying technical knowledge to solve customer problems. The company heavily invests in AI-powered developer tools. Responsibilities include developing technical plans, writing Ruby code, shipping changes to production, mentoring engineers, and interviewing candidates. Requires 2+ years of industry experience, deep knowledge of a high-level programming language, experience collaborating with product teams, and experience with Distributed systems.

Senior Product Engineer at Intercom, an AI Customer Service company, focusing on building and scaling their AI agent (Fin) and related platform features. The role involves full-stack development, technical planning, and contributing to architecture, with a strong emphasis on shipping features rapidly and leveraging AI-powered developer tools.

This role is for a Staff Product Engineer at Intercom, an AI Customer Service company. The engineer will contribute to technical architecture, build back-end and front-end systems, and work with cross-functional teams. They will also mentor engineers, devise technical strategy, and ensure operational excellence. The role emphasizes SaaS product development, distributed systems, and technical leadership.

This role is for a Staff Product Engineer at Intercom, an AI Customer Service company. The engineer will contribute to technical architecture, build back-end and front-end systems, and work with cross-functional teams. They will also mentor engineers, devise technical strategy, and ensure operational excellence. The role emphasizes SaaS product development, distributed systems, and technical leadership.

Product Engineer role at Intercom, an AI Customer Service company. The role involves building back-end and front-end systems, contributing to technical architecture, and working with AI-powered developer tools. Focus is on shipping features and improving the core platform, with opportunities for mentoring.

Principal Engineer at Intercom, an AI Customer Service company, to lead strategic initiatives, build back-end and front-end systems, and mentor engineers. The role involves contributing to technical architecture, driving key projects, and ensuring operational excellence, with a focus on AI-powered developer tools and customer-facing AI products.

Principal Engineer at Intercom, an AI Customer Service company, to lead strategic initiatives, build back-end and front-end systems, and mentor engineers. The role involves contributing to technical architecture, driving key projects, and ensuring operational excellence within a hybrid work environment.