Klaviyo

Senior Pre-Sales Solutions Engineer for Klaviyo's EMEA Commercial team, focusing on the Entrepreneur and SMB segment. This role involves acting as a trusted advisor, owning the technical win in sales cycles, designing solutions, and delivering tailored demos. The position requires fluency in French and English, with experience in B2B SaaS pre-sales, web technologies, APIs, and data integrations. The role also involves contributing to internal assets and providing feedback to product teams. While not directly building AI models, the role utilizes AI tools and contributes to AI-powered internal projects.

Engineering Manager for the Amplify team at Klaviyo, focusing on building internal tools, platforms, and AI-powered automation to improve efficiency and productivity across various departments. The role involves leading engineering teams, shaping technical direction, and partnering with stakeholders to deliver scalable software solutions. Emphasis on practical application of AI tools and workflows to solve real-world operational problems.

This role is for a Partner Account Manager at Klaviyo, focusing on the French-speaking SMB market in EMEA. The primary responsibility is to build and manage relationships with marketing agencies and system integrators, acting as a trusted advisor to help them grow their business using Klaviyo's platform. This involves understanding partner needs, articulating Klaviyo's value proposition, driving referrals and co-selling opportunities, and achieving revenue goals. The role requires fluency in English and French, with a bonus for Spanish or Italian. A key requirement is prior experimentation with AI tools to improve work efficiency.

This role is for a German-fluent Customer Support Specialist at Klaviyo, a company focused on empowering creators with first-party data. The specialist will provide high-quality product support, troubleshoot issues, and guide customers on technical and non-technical questions. A key aspect is the requirement to experiment with and learn about AI tools and workflows to improve efficiency, although the core function is customer support.

Customer Support Specialist for Klaviyo, a marketing automation platform. The role involves providing exceptional customer support, troubleshooting software issues, and guiding users on non-technical aspects. A key requirement is the willingness to explore and integrate AI tools and workflows to enhance efficiency and customer service.

Customer Support Specialist role at Klaviyo, focusing on providing exceptional assistance to French-speaking EMEA customers using the Klaviyo platform. The role involves developing in-depth product knowledge, resolving customer issues via email and chat, and supporting both technical and non-technical queries. A key aspect is transforming workflows by integrating AI to build smarter systems and ways of working. Requires fluency in English and French, weekend availability, and experience in a customer-facing role. Familiarity with AI experimentation and a desire to learn and apply new AI tools are essential.

This role is a Customer Support Specialist for Klaviyo, a company that empowers creators with first-party data. The specialist will provide exceptional assistance to Dutch-speaking customers, resolve issues, and offer guidance on the Klaviyo platform and related e-commerce topics. A key aspect of the role involves exploring and implementing AI tools and workflows to enhance efficiency and customer support.

Senior Software Engineer, Infrastructure Security at Klaviyo. This role focuses on building internal platforms, systems, and services to enable engineers to develop securely and efficiently. The engineer will design, develop, and ship foundational security services, improve system availability, scalability, and performance, and mentor other engineers. While the role involves using AI-powered tools and exploring AI applications for productivity, its core function is in infrastructure security and general software engineering, not direct AI/ML model development.

Software Engineer II on the Amplify team building internal tools, platforms, and AI-powered automation for internal business operations. Focus on designing, building, and maintaining internal web applications, APIs, data pipelines, and AI-powered workflows. Role involves end-to-end ownership of features, collaboration with internal customers, and contributing to system architecture and operational health. Uses modern AI tools for development workflow.

Senior AI Software Engineer on the Amplify team, responsible for building internal tools, platforms, and AI-powered automation to improve efficiency and scale for internal teams. The role involves designing, building, and owning complex internal products, APIs, data pipelines, and AI-powered workflows, partnering with internal customers, and ensuring operational excellence. The engineer will also use modern AI tools in their development workflow and contribute to shared patterns for building internal tools and AI systems.

Engineering Manager for the Amplify team, which builds internal tools, platforms, and AI-powered automation to improve efficiency and productivity across various departments at Klaviyo. The role involves leading engineering teams, shaping technical direction, and partnering with stakeholders to deliver scalable software solutions, including AI-driven systems and agents.

Lead the engineering teams responsible for Klaviyo's core messaging infrastructure, focusing on scalability, reliability, deliverability, compliance, and developer velocity across multiple communication channels. The role involves setting technical strategy, architecting for scale, ensuring operational excellence, and fostering a high-performing engineering organization. A key aspect is the integration and experimentation with AI to enhance workflows and productivity.

This role is for an Onboarding Specialist who speaks French and English. The primary responsibility is to guide new customers through their initial 30-90 days on the Klaviyo platform, ensuring successful implementation and fast time-to-value. The role involves acting as a trusted advisor, managing customer relationships, project management, platform setup, configuration, testing, and early performance optimization. It also includes providing proactive support, tracking progress, monitoring health metrics, and partnering cross-functionally. The ideal candidate has 2-3+ years of experience in Customer Success, Onboarding, or Implementation, strong project management and communication skills, and an analytical mindset. Experience with CRM/customer success tools is expected, and familiarity with marketing technology, e-commerce, data analysis, or marketing strategies is a plus. The company emphasizes curiosity and proactivity in using AI tools to improve efficiency and customer outcomes.

This role is for a Lead Payroll Analyst responsible for global payroll operations, focusing on accuracy, compliance, and continuous improvement. The role involves functional leadership, end-to-end payroll execution, finance and compliance partnership, and cross-functional collaboration. A key aspect is identifying and leading initiatives to streamline and automate processes, including championing the use of AI tools for data validation and insights.

This role is for a Lead Payroll Analyst at Klaviyo, focusing on global payroll operations across six countries. The analyst will provide functional leadership, ensure accuracy and compliance, and drive continuous improvement. Key responsibilities include end-to-end payroll processing, managing reconciliations, supporting audits, and collaborating with various teams. The role also involves identifying and leading initiatives for process streamlining and automation, including the use of AI tools for data validation, anomaly detection, and reporting insights. The ideal candidate has extensive payroll experience, particularly in multi-country environments, and is comfortable with systems like Workday and CloudPay, with an interest in automation and AI applications.

This role is for a Sr. Payroll Specialist in EMEA, responsible for UK & Ireland payroll and coordinating other regions. The role involves end-to-end payroll processing, ensuring compliance, and supporting process improvements and automation initiatives, including the use of AI tools within core payroll systems like Workday and CloudPay. The ideal candidate has 5+ years of payroll experience, multi-country payroll experience, and exposure to or interest in automation and AI in finance operations.

This role is for an Outbound Business Development Representative (BDR) in Dublin, Ireland, focusing on identifying potential clients for Klaviyo's solution, partnering with Account Executives, and developing/testing messaging. Fluency in French and English is essential. The company mentions AI fluency in its general hiring practices, but this specific role is sales-focused.

This role is for an Outbound Business Development Representative at Klaviyo, a marketing technology company. The primary responsibilities include identifying potential clients, partnering with Account Executives to develop prospecting strategies, and testing messaging across various channels. The role requires fluency in German and English, and experience in a BDR role is preferred. The company mentions AI fluency in the context of responsible use and accommodations, but the core function of this role is sales development, not AI/ML development.

Software Engineer II, Infrastructure Security at Klaviyo. This role focuses on building and operating cloud-native security services and platforms to ensure engineers can develop secure software at high speed. Responsibilities include designing, building, and maintaining security services, improving system availability and scalability, and collaborating on system design. The role requires experience with Python/Go, AWS, Kubernetes, and distributed systems, with a focus on security, reliability, and performance.

Software Engineer II, Reliability role focused on ensuring the reliability, scalability, and sustainability of Klaviyo's critical platforms. Responsibilities include building and operating production systems, automating operational tasks, improving observability, and participating in incident response. The role requires experience with cloud-native production systems, coding for automation, understanding distributed systems failure modes, and familiarity with SRE concepts. While not core to the role, candidates are encouraged to have experimented with AI tools for efficiency.

Senior Software Engineer, Reliability role focused on building and operating critical platforms, ensuring reliability, scalability, and sustainability. The role involves applying software engineering principles to automate infrastructure, reduce operational toil, and improve system reliability at scale, using SRE best practices. Key responsibilities include defining SLIs/SLOs, improving observability, participating in on-call rotations, and performing quantitative analysis. The ideal candidate is a cloud-native, platform-focused SRE with experience in distributed systems, Kubernetes, and observability tools. While not core to the role, experience with AI tools and workflows is a plus.

Lead Software Engineer, Reliability at Klaviyo responsible for setting technical direction and leading reliability strategy for critical platforms. Focuses on ensuring systems are reliable, scalable, and sustainable, treating reliability as a core product feature. Responsibilities include designing, building, and operating foundational infrastructure, defining reliability standards, reducing operational toil through automation, and improving systems based on production learnings. The role involves hands-on work with systems underpinning reliability and operational excellence, setting technical vision, leading design and implementation of critical services, driving adoption of SRE best practices, identifying and addressing reliability risks, automating infrastructure, owning observability and incident response, guiding on-call strategy, performing quantitative analysis, partnering with leaders, leading incident response, and mentoring engineers. The role also mentions experimenting with AI tools and workflows to improve work efficiency.