ServiceTitan

Lead Data Scientist role focused on applying machine learning, generative AI, forecasting, and optimization to financial planning and decision-making within an enterprise setting. The role involves building ML systems, designing data science infrastructure, and mentoring junior data scientists.

Senior Data Scientist role focused on leveraging machine learning and generative AI, including agentic workflows and RAG, to optimize customer onboarding. The role involves designing, developing, deploying, and evaluating AI models, with a strong emphasis on production-grade solutions and collaboration with engineering and product teams.

This role is for a Lead, Compensation Programs at ServiceTitan, focusing on designing, leading, and building compensation strategies and programs. The role involves managing compensation cycles, conducting market analysis, partnering with business leaders, and leveraging AI tools to enhance scalability and efficiency within the compensation function. The ideal candidate has 5+ years of compensation experience, strong financial acumen, and a product mindset towards compensation programs, with a curiosity and comfort in using AI tools.

This role is a customer-facing AI Product Success Specialist focused on the post-sale journey of ServiceTitan's Virtual Agents product. The specialist will own the end-to-end onboarding, activation, adoption, and optimization for customers, ensuring they derive maximum ROI. Responsibilities include driving usage, managing customer success and retention, providing technical support, and acting as the voice of the customer to the Product team. The role requires experience in customer success or similar technical roles, a data-driven mindset, and comfort with technical aspects of the product.

This role focuses on identifying and deploying AI and automation use cases within the HR tech stack, specifically using Workday HCM. The Lead Analyst will design and implement AI-powered workflows using tools like Workato AI agents and Claude APIs, integrating them into production-grade automations. The role also involves core HCM ownership, cross-functional partnership, and leading M&A integrations and process design efforts, with a strong emphasis on using AI for daily tasks like research and documentation.

This role focuses on facilitating customer and partner conversations about best workflow practices and utilizing ServiceTitan's software to improve business outcomes like revenue and operational efficiency. The Program Facilitator will design and execute industry-relevant programs, empower customers, provide product guidance, and improve customer-facing programs to increase adoption and satisfaction. The role requires experience in customer relationship management, delivering training, initiative, change management, and multi-tasking.

Senior Product Manager for ServiceTitan's Payments Platform, focusing on building the next generation of payment systems to help customers get paid faster and grow their business. The role involves owning the roadmap, understanding stakeholder needs, defining metrics, collaborating with various teams, and executing across the product lifecycle. Requires 5+ years of product management experience, preferably in payments platforms, with a strong understanding of payment processing ecosystems.

This role is for a Technical Support Specialist focused on the Financials pillar of ServiceTitan's software. The specialist will assist customers with financial modules, troubleshoot accounting integrations, and guide users on accounting best practices. The role requires strong problem-solving, communication, and customer service skills, along with a solid understanding of core accounting principles. Experience with accounting software like QuickBooks or Sage is preferred.

ServiceTitan is seeking a Web Developer to join their Web Team, responsible for four flagship marketing websites. The role involves end-to-end development and optimization, collaborating with designers, marketers, and other stakeholders. Responsibilities include developing custom solutions using HTML, CSS, JavaScript, implementing SEO and accessibility best practices, integrating third-party APIs, testing, debugging, and providing ongoing support and maintenance. The ideal candidate will have proficiency in front-end technologies like React, Vue, and TailwindCSS, experience with static site generators, Node.js, headless CMS, and integrating AI into the development process.

Customer Success Manager role focused on ensuring customers maximize their use of the ServiceTitan platform, driving retention and growth. Responsibilities include account ownership, relationship management, guiding customers on value and ROI, proactive and reactive engagement, data analysis for customer success metrics, mitigating churn risk, providing product training, and collecting customer feedback for product improvement.

Customer Success Manager role focused on ensuring customers maximize their use of the ServiceTitan platform, driving retention and growth. Responsibilities include account ownership, relationship management, guiding customers on value and ROI, proactive and reactive engagement, data analysis for customer success metrics, mitigating churn risk, providing product training, and collecting customer feedback for product improvement.

This role is for a Lead Development Representative (LDR) on a 4-month contract, focused on fueling the professional development program and driving productivity across the sales organization. The LDR will research and enrich contacts and accounts to reduce the administrative burden on sales teams, identify key decision-makers, gather business insights, and make targeted calls. The role emphasizes a clear path to promotion within the sales development team, with mentorship and structured KPIs. It requires coachability, attention to detail, drive for results, organizational skills, and strong communication foundations.

Senior Software Engineer to improve products and build new ones on the Microsoft .NET platform, focusing on user-facing features and complex problem-solving.

Staff Software Engineer role focused on leading technical direction, owning squad vision, and mentoring engineers within the ServiceTitan product ecosystem. Requires deep expertise in the .NET stack and SQL, with a focus on high product quality and innovation.