Zendesk

This role focuses on customer success and strategic roadmap delivery for AI solutions within an enterprise context. The Manager, AI Success Strategist will own the end-to-end AI roadmap for key customers, translating product capabilities into business strategies, defining long-term AI vision, and driving adoption and operational excellence. The role requires strong project management, product and technical knowledge, business acumen, and the ability to influence executive stakeholders. While the role involves advising on AI strategy and ensuring ethical practices, it is primarily focused on customer adoption and business impact of existing AI products, rather than core AI/ML development or research.

Customer Success Manager at Zendesk, focusing on driving AI adoption and customer value for enterprise clients in the Greater China and APAC region. Requires Mandarin proficiency and experience in GTM roles within enterprise SaaS.

This role is for an AI Success Strategist at Zendesk, focusing on customer success and digital transformation for enterprise clients in the APAC region. The strategist will own the multi-year AI roadmap, bridge technical deployment with business transformation, and ensure AI initiatives deliver measurable ROI, Automated Resolution growth, and Gross Revenue Retention. Responsibilities include strategic AI roadmap orchestration, solution design, cross-functional collaboration, data-driven governance using adoption analytics and predictive health scores, advising on Responsible AI and compliance, and demonstrating value realization through CSAT and operational efficiency metrics. The role requires a consultative architect mindset, program management mastery, technical fluency in Generative AI, Intent Discovery, and Workflow Automation, and an outcome-obsessed approach with a deep understanding of AI Ethics, Data Governance, and Compliance.

This is a sales leadership role focused on driving the adoption and growth of Zendesk's AI products in the APAC region. The role involves leading a team of AI Sales Specialists, developing go-to-market strategies, managing sales targets, and engaging with customers and stakeholders to demonstrate the value of AI solutions for customer experience.

This role is for an SMB Account Executive at Zendesk, focusing on the Greater China Region. The primary responsibilities include driving revenue growth by acquiring new customers, managing existing relationships, cross-selling products, and forecasting sales. The role requires B2B sales experience, bilingual proficiency in English and Mandarin, and familiarity with sales tools like Salesforce. While Zendesk uses AI for application screening, the core function of this role is sales, not AI development.

Sales Leader for Enterprise (South East Asia) at Zendesk, responsible for leading a team of sales specialists, developing and executing a long-term growth plan, expanding partnerships, and driving new business with key accounts. Requires extensive experience in software/SaaS sales leadership and closing enterprise deals.

Zendesk is seeking a seasoned Sales Leader with deep experience in Commercial and Enterprise sales across the Greater China region (Mainland China, Hong Kong, Taiwan). The role is based in Singapore and reports to the Regional Vice President, Asia Sales. Responsibilities include leading sales teams, developing go-to-market strategies, coaching sales professionals, driving customer success, pipeline management, forecasting, and ensuring compliance with local regulations. Fluency in Mandarin and strong cultural insight into the GCR market are essential. The ideal candidate will have 12+ years of sales experience, including at least 4 years in sales leadership roles, preferably in SaaS sales within CX, CRM, AI, or related sectors. Experience in GCR market dynamics, channel partnerships, and using Salesforce is required.

Senior Account Executive role focused on driving new business and expanding accounts in the B2B SaaS Customer Experience landscape for the Greater China Region. Requires strong sales, pipeline generation, and relationship management skills, with proficiency in Mandarin/Cantonese.

Senior Commercial Account Executive for Zendesk, focusing on the Indonesian market. The role involves driving revenue growth by acquiring new commercial customers, managing and expanding existing accounts, and closing net new logos in the mid-market segment. Responsibilities include pipeline generation, relationship management, cross-selling, and leveraging data insights for prospecting and retention. Requires 8+ years of B2B SaaS sales experience, bilingual skills in English and Bahasa Indonesia, and expertise in complex sales cycles.

This role is a Portfolio Success Manager at Zendesk, focused on ensuring customers maximize value from Zendesk products. Responsibilities include serving as a post-sale contact, driving product adoption, providing recommendations, identifying expansion opportunities, collaborating with internal teams, facilitating webinars, producing video content, executing outreach campaigns, and mitigating churn risk. The role requires native Mandarin proficiency, analytical skills, and experience with CRM and data tools.

This role is a Business Development Representative focused on software sales within the Commercial/Enterprise market segment. The primary responsibilities include identifying, uncovering, and qualifying sales opportunities to build pipeline for the sales team. While AI may be used in the application screening process, the role itself is not AI-related.

This role is for a Senior Sales Specialist focused on Employee Service solutions at Zendesk. The primary responsibilities involve sales, positioning use cases, collaborating with the sales team, conducting ROI analysis, and providing subject matter expertise. While Zendesk uses AI for application screening, this role itself is not AI-related as it does not involve building or directly working with AI/ML models. The domain is enterprise AI due to the nature of Zendesk's product offerings.