This role is for a Commercial Account Executive at Zendesk, focusing on B2B sales within the SaaS landscape. The role involves expanding the commercial account base by closing deals, building customer relationships, and introducing Zendesk's solutions, particularly those enhanced by AI. The executive will leverage AI-driven insights, customer intent analysis, and predictive analytics to drive revenue growth, identify upsell/cross-sell opportunities, and manage sales cycles. Collaboration with AI Specialists and Solutions Engineers is expected, along with a deep understanding of technology and AI trends to inform sales strategies and contribute to product direction. The role requires proficiency in using AI and digital sales tools to optimize sales performance and automate workflows.

This role is for an AI Services Consultant who will act as a technical expert and trusted advisor to customers, guiding them through the implementation and optimization of Zendesk's AI-powered Resolution Platform. The consultant will focus on accelerating customer time-to-value, driving adoption, and ensuring successful project delivery, ultimately leading to measurable business impact and customer satisfaction. The role requires strong consulting, communication, and project management skills, with a deep understanding of AI technologies and Zendesk's AI products. Fluency in French or German is mandatory.

Principal Software Engineer to lead technical direction for high-impact platform and product initiatives, designing and delivering large-scale systems, influencing cross-team architecture, and mentoring senior engineers to embed AI-enabled innovation into customer experience.

Zendesk is seeking an AI Services Consultant II to guide customers in implementing and optimizing their AI-powered Resolution Platform. This role focuses on accelerating customer time-to-value, acting as a technical expert, and ensuring successful project delivery and adoption of Zendesk AI solutions. The consultant will provide technical guidance, manage change, and collaborate with internal teams to drive measurable business outcomes for customers.

Associate Solutions Consultant to support global sales teams by providing technical and functional support, demonstrating how Zendesk meets customer requirements. Requires sales focus, technical savviness, and excellent communication skills. Proficiency with AI tools like LLMs and agents is a plus.

Lead Product Designer for Zendesk's AI Copilot team, focusing on defining and designing AI-assisted workflows to simplify customer support agent and admin roles. This role involves a systems-oriented approach to create a best-in-class Copilot experience across all modalities, collaborating closely with product, engineering, and research teams.

This role focuses on customer success for AI solutions within an enterprise SaaS context. The AI Success Strategist will own the end-to-end delivery of customers' AI roadmaps, translating product capabilities into business strategies, defining AI vision, aligning teams, and driving execution from adoption through expansion. The role emphasizes maximizing business impact, customer satisfaction, and retention by accelerating adoption and operational excellence of Zendesk's AI-powered Resolution Platform. It involves strategic planning, solution design, stakeholder alignment, and measuring AI impact on commercial outcomes.

Seeking a Software Engineering Manager in Pune to lead a new Data Applications Engineering team focused on an AI-powered GTM Intelligence Platform. This role involves managing and mentoring engineers, collaborating with cross-functional teams, and driving technical excellence in a player-coach capacity. Prior experience in managing full-stack teams shipping production web applications and driving AI adoption is required.

This role focuses on customer success and strategic roadmap delivery for AI solutions within an enterprise context. The Manager, AI Success Strategist will own the end-to-end AI roadmap for key customers, translating product capabilities into business strategies, defining long-term AI vision, and driving adoption and operational excellence. The role requires strong project management, product and technical knowledge, business acumen, and the ability to influence executive stakeholders. While the role involves advising on AI strategy and ensuring ethical practices, it is primarily focused on customer adoption and business impact of existing AI products, rather than core AI/ML development or research.

This role supports Zendesk's AI Product Specialist sales organization by optimizing workflows, ensuring data integrity, and driving data-driven sales and product strategies. It involves CRM management, automation, analytics, and cross-functional collaboration to support AI product adoption and sales operations.

Staff Software Engineer focused on frontend modernization and integrating AI capabilities into Zendesk's customer reporting and analytics platform. The role involves technical leadership, system design, and driving engineering excellence with a focus on modernizing the stack with React/TypeScript and embedding AI/LLMs into user interfaces and workflows.

This role focuses on driving customer success and adoption of Zendesk's AI solutions, translating product capabilities into business strategies, and managing the AI roadmap for enterprise clients. It emphasizes maximizing business impact, building executive partnerships, and ensuring predictable scaling of AI initiatives.

Software Engineer Intern to lead a self-directed, innovative project focused on next-generation solutions, operating outside the team's critical roadmap. The role involves defining scope, designing, and implementing an exploratory technical project, potentially leveraging AI/ML or new integrations, from concept to working prototype.

Customer Success Manager at Zendesk, focusing on driving AI adoption and customer value for enterprise clients in the Greater China and APAC region. Requires Mandarin proficiency and experience in GTM roles within enterprise SaaS.

This role is for an SMB Account Executive at Zendesk, focusing on driving SaaS growth within the small and medium-sized business segment. The role involves hunting new opportunities, closing deals, and building customer relationships. It leverages AI-driven insights and solutions to enhance pipeline development, personalize outreach, and craft tailored solutions for customers. The Account Executive will also collaborate with internal teams and stay updated on AI market trends to influence go-to-market strategies.

Senior Product Designer for Zendesk's Knowledge team, focusing on designing a best-in-class knowledge platform that powers conversational AI experiences. The role involves rethinking the Help Center for the age of AI, managing knowledge quality, and enabling AI-driven self-service workflows.

Senior Software Engineer focused on building observability foundations for cloud-native services and an organization's LLM/AI stack, including telemetry pipelines, dashboards, and alerting for critical AI paths. Requires experience with observability tooling and demonstrated understanding of ML/AI system monitoring.

Senior Software Engineer to join the Maquina team, which builds AI-powered procedures and conversational AI agents for customer experience. The role involves working across the full stack, from recommendation engines to agent-facing UI and execution runtime, integrating with a large RAG platform. The team tackles complex challenges involving multiple services, data pipelines, and ML integrations, valuing pragmatic engineering and shipping working software.

Senior Product Design Manager for Zendesk's Knowledge team, focusing on AI-powered conversational experiences. This role involves defining design strategy, leading a design team, and partnering with cross-functional stakeholders to deliver AI-driven self-service workflows and exceptional customer experience. Prior experience with designing LLM integrations and AI feature workflows is required.

This role focuses on driving customer success and adoption of Zendesk's AI solutions, owning the AI roadmap, and ensuring customers realize business value and retention improvements. It involves strategic planning, stakeholder alignment, and advising on ethical AI practices.

This role focuses on driving customer success and adoption of Zendesk's AI solutions, owning the AI roadmap, maximizing business impact, and building executive partnerships. It involves translating product capabilities into business strategies, defining AI vision, aligning teams, and driving execution from adoption through expansion. The goal is to accelerate customer time-to-value, ensure measurable business impact, and protect/grow revenue.

This role focuses on customer success and strategic AI roadmap delivery for enterprise clients using Zendesk's AI solutions. The strategist will translate product capabilities into business strategies, drive adoption, maximize business impact, and build executive partnerships to ensure long-term AI success for customers. The role emphasizes accelerating time-to-value, owning multi-year AI roadmaps, and delivering quantifiable commercial outcomes through AI adoption.

Enterprise Account Executive at Zendesk, focused on selling AI-powered customer experience solutions to large enterprise clients. The role involves driving adoption of Zendesk's AI platform, leading strategic deals, and translating AI capabilities into measurable business outcomes for customers.

Senior Software Engineer to build and evolve backend and frontend features for Zendesk's Help Center, focusing on conversational AI agent experiences and their theming platform. This role involves full-stack development, system design, and leading complex reliability challenges.

This role is for a Principal Solutions Consultant at Zendesk, focusing on architecting and positioning AI-powered customer experience (CX) and employee service (ES) solutions. The consultant will act as a trusted advisor, bridging business vision with technology to drive complex engagements and transform operations. Responsibilities include leading strategic solution design, driving technical strategy across the sales cycle, championing AI and automation, influencing product evolution, delivering executive-level engagements, orchestrating cross-functional teams, executing proofs of value, designing scalable cloud solutions, and promoting thought leadership in AI and CX.

Zendesk is seeking a Services Consultant to advise customers on implementing and optimizing Zendesk solutions, including AI integrations. The role involves driving adoption, configuring the platform, acting as a technical expert, and managing projects to ensure customers achieve business outcomes. The consultant will work closely with internal teams and guide customers through complex configurations.

This role is for an AI Specialist within Customer Success at Zendesk, focusing on helping French-speaking customers maximize business value from Zendesk's AI agents. The specialist acts as a technical authority and trusted advisor, driving adoption, optimizing customer experience, interpreting AI performance data, and identifying commercial opportunities. The role requires strong customer ownership, technical understanding of AI agents, business acumen, and data analysis skills, with a minimum of 5 years of related experience in enterprise technology/SaaS customer success or similar roles.

This role focuses on driving customer success and adoption of Zendesk's AI solutions, owning the strategic AI roadmap, maximizing business impact, and building executive partnerships. The strategist translates product capabilities into business strategies, defines long-term AI vision, aligns internal and external teams, and drives execution from adoption through expansion. Success is measured by customer satisfaction, increased automated resolution usage, and improved retention.

This role is for an AI Services Consultant who will act as a technical expert and trusted advisor to customers, guiding them through the implementation, configuration, and optimization of Zendesk's AI-powered Resolution Platform. The focus is on accelerating customer time-to-value, driving adoption, and ensuring measurable business impact from AI solutions. While the role involves deep understanding of AI technologies, it is primarily a customer-facing consulting and project management position focused on product adoption rather than core AI/ML development or research.

This role is for a Principal Technical Program Manager focused on AI Agent programs within Zendesk's Product Development team. The TPM will lead complex, cross-functional technical programs, ensuring end-to-end delivery, driving OKR achievement, and managing risks. The role requires strong program management skills, stakeholder alignment, and the ability to leverage AI/LLMs to accelerate program delivery. The TPM will also mentor peers and improve program management standards.

This role focuses on helping customers implement and adopt Zendesk's AI-powered Resolution Platform. It involves providing technical expertise, guidance, and project management to ensure successful integration, optimization, and value realization of AI solutions, ultimately driving customer satisfaction and business outcomes.

Zendesk is seeking an AI Services Consultant II in London to guide customers in implementing and optimizing their AI-powered Resolution Platform. This role focuses on delivering technical solutions, ensuring customer adoption, and driving business outcomes through effective configuration and project management of Zendesk's AI products. The position requires strong consulting, communication, and project management skills, with a deep understanding of AI technologies and their application in enterprise SaaS environments.

Staff Data Platform Engineer role focused on designing, developing, and maintaining the data infrastructure for Zendesk's data platform, enabling advanced analytics and AI/ML integration. Responsibilities include defining architecture, establishing data contracts, delivering scalable data services, implementing observability, and raising engineering standards. Requires strong DevOps, CI/CD, cloud, Kubernetes, and programming experience, with a focus on automation and reliability.

This role is for a Solutions Consultant at Zendesk, focusing on designing and showcasing AI-powered Customer Experience (CX) solutions. The consultant will partner with customers to understand their pain points, assess AI readiness, and architect solutions using AI/ML capabilities like chatbots and predictive analytics. They will also build integrations, collaborate with internal teams, and drive business impact and AI adoption. The role requires experience in presales or solutions consulting within AI Solutions, SaaS, or enterprise software, with knowledge of AI technologies and customer service software.

This role is a BI Development Analyst focused on data pipelines (DBT, SQL), dashboard creation (Tableau, Looker), and maintaining the technology stack, including AI implementation. It requires strong SQL, database, Python, and dashboarding skills, with ML/AI and Cloud Platforms as nice-to-haves.

Product Manager for MarTech & Digital Systems at Zendesk, focusing on scaling marketing technology and embedding AI for personalized customer journeys and flexible revenue models. The role involves defining product vision, implementing AI solutions (predictive, generative, agentic), managing digital channels, ensuring system architecture and integrations, and partnering with cross-functional teams. Key responsibilities include evaluating and governing AI solutions, architecting digital marketing systems, overseeing data flow, and ensuring data quality and governance, especially for AI tools.

Manager for an AI Services Consulting team at Zendesk, focusing on customer implementation and adoption of Zendesk AI products. The role involves leading a team of consultants, defining delivery methodologies, ensuring predictable customer outcomes, and driving cross-functional alignment with Sales, Customer Success, and Product teams. Requires strong people leadership, technical expertise in AI implementations, and operational delivery skills within an enterprise SaaS context.

This role is for a Senior Solutions Consultant at Zendesk, focusing on their AI-powered customer experience platform. The consultant will act as a trusted advisor, architecting and demonstrating solutions that leverage AI/ML capabilities to meet customer challenges and drive business value. Responsibilities include technical and business discovery, translating AI/ML concepts into business narratives, driving technical strategy through the sales cycle, integrating solutions, collaborating with internal teams, measuring impact, championing AI adoption, and staying current with AI trends. The role requires strong presales or solutions consulting experience, a deep understanding of AI technologies, and expertise in CX/ES domains.

Zendesk is seeking a Senior Commercial Account Executive to expand their AI-powered CX platform in Denmark. The role involves full-cycle sales, new business development, and account growth, requiring fluency in Danish and English. The candidate will articulate the value of AI and automation in CX, leverage AI-driven sales tools, and engage with executive stakeholders. Experience with SaaS sales, consultative selling, and AI-enabled sales tools is required.

This role is for an AI Success Strategist at Zendesk, focusing on customer success and digital transformation for enterprise clients in the APAC region. The strategist will own the multi-year AI roadmap, bridge technical deployment with business transformation, and ensure AI initiatives deliver measurable ROI, Automated Resolution growth, and Gross Revenue Retention. Responsibilities include strategic AI roadmap orchestration, solution design, cross-functional collaboration, data-driven governance using adoption analytics and predictive health scores, advising on Responsible AI and compliance, and demonstrating value realization through CSAT and operational efficiency metrics. The role requires a consultative architect mindset, program management mastery, technical fluency in Generative AI, Intent Discovery, and Workflow Automation, and an outcome-obsessed approach with a deep understanding of AI Ethics, Data Governance, and Compliance.

This role focuses on customer success for AI solutions within an enterprise SaaS context. The AI Success Strategist will own the end-to-end delivery of customers' AI roadmaps, translating product capabilities into business strategies, defining long-term AI vision, aligning internal and external teams, and driving execution from adoption through expansion. The goal is to accelerate time-to-value, maximize business impact, and improve customer retention by ensuring customers realize measurable business outcomes from Zendesk's AI solutions.

Enterprise Account Executive responsible for driving revenue growth by acquiring new Enterprise customers and expanding Zendesk's AI-driven service solutions within strategic accounts. This role involves managing complex sales cycles, building C-level relationships, and understanding Zendesk's AI and CX platform to align with customer business objectives.

This role is for a Senior Solutions Consultant at Zendesk, focusing on transforming how clients use Zendesk's AI-powered platform for Customer Experience (CX) and Employee Services (ES). The consultant will act as a trusted advisor, architecting AI-driven solutions, leading technical discovery, and driving technical strategy through the sales cycle. They will translate advanced AI/ML capabilities into business narratives, integrate solutions using APIs and cloud platforms, and measure the impact of AI performance metrics. The role also involves collaborating with sales, product, and customer success teams to champion AI adoption and stay updated on AI and CX technologies.

Manager of Customer Success at Zendesk, leading a team to drive customer adoption and success with AI-powered tools and the Resolution Platform. Focuses on team performance, customer outcomes, and AI fluency within the customer success function.

Director of Strategic Enterprise Sales at Zendesk, leading a team to drive revenue and expansion in Enterprise accounts by leveraging AI-driven sales strategies and solutions. Focuses on customer experience (CX) and employee experience (EX) transformation through AI and automation.

Zendesk is looking for a Senior Business Intelligence Analyst to support enterprise dashboards using modern BI approaches and a modern data stack. The role involves eliciting requirements, conducting data analysis, recommending BI solutions, building visualizations, and guiding stakeholders. The candidate will collaborate with data engineers and business users, and develop expertise in BI technologies including AI, Conversational BI, and Generative BI. This is a player/coach role focused on building new capabilities and mentoring other BI Analysts.

This role is for a Business Development Representative at Zendesk, focusing on selling their AI-powered customer experience platform. The role involves engaging with executive-level prospects, driving pipeline through outbound prospecting, and partnering with sales and marketing teams. While the company has a significant AI business, the role itself is in sales, not AI development.