Zendesk

Senior Product Manager at Zendesk, Pune, India, focused on architecting product-led growth experiences that drive customer acquisition, success, and retention. The role involves defining the growth roadmap, optimizing the self-serve customer journey, and identifying high-value AI use cases for onboarding, workflows, and recommendations. Requires 8+ years in B2B SaaS product management with a proven track record in growth motions and experience with workflow or customer service products. Emphasizes responsible and value-driven AI usage.

This role is for an AI Services Consultant at Zendesk, focusing on helping customers implement and adopt Zendesk's AI-powered Resolution Platform. The consultant will act as a technical expert, guiding customers through configurations, integrations, and optimization to drive adoption, operational excellence, and measurable business impact. Key responsibilities include technical guidance, change management, successful project delivery, customer satisfaction, and cross-functional collaboration. The role requires strong consulting, communication, and project management skills, with a deep understanding of AI technologies and Zendesk's AI products. Experience in enterprise technology/SaaS professional services and managing AI adoption programs is essential.

Product Designer for QA team focusing on evolving the QA experience for the age of AI, automating quality insights for human and AI-powered interactions, and revolutionizing AI for service with the Zendesk Resolution Platform.

The Senior Product Designer will lead innovative initiatives and collaborate with a cross-functional team to deliver a unique customer co-creation experience, accelerating the customer service product experience. This role involves user research, defining strategy, and crafting end-to-end product journeys for AI-driven CS products.

This role leads business process analysis and transformation efforts, focusing on integrating AI-driven automation and insights to improve operational excellence and customer experience. The Lead Business Process Analyst will identify use cases for LLMs and Generative AI, develop AI prompts and process frameworks, and ensure the ethical application of AI tools. The role involves cross-functional leadership, stakeholder partnership, and presenting AI project outcomes to leadership, with a measurable focus on improving AI model performance.

Seeking a Senior Product Manager to lead a new Knowledge Graph team focused on ingesting and modeling content for AI experiences. The role involves creating a roadmap, forming a team, collaborating with engineering and data science, driving feature development, and overseeing data quality. Requires experience in SaaS product management, familiarity with LLMs/RAG/generative AI, and content processing at scale (NLP, OCR, document cleaning).

This role is for a Senior Program Manager on the Product Development team, focusing on Unified Customer Analytics. The primary responsibility is to define and execute roadmaps for data foundations, measurement frameworks, and customer-facing analytics experiences that demonstrate ROI and drive adoption of Zendesk's AI and automation products. The role involves leading cross-functional programs, guiding planning processes, managing risks, and improving program processes to enhance delivery velocity and predictability. While the role supports AI products, it is not directly building or researching AI models.

Senior Product Manager to lead an approvals workflow engine, integrating with AI Agents and external Agentic AI platforms, focusing on customer productivity and employee services. The role involves setting vision, roadmap, driving execution, and ensuring scalability.

This role is for an AI Services Consultant who will act as a technical expert and trusted advisor to customers, guiding them through the implementation and optimization of Zendesk's AI-powered Resolution Platform. The consultant will focus on accelerating customer time-to-value, driving adoption, and ensuring successful project delivery, ultimately leading to measurable business impact and customer satisfaction. The role requires strong consulting, communication, and project management skills, with a deep understanding of AI technologies and Zendesk's AI products. Fluency in French or German is mandatory.

This role focuses on customer success and strategic roadmap delivery for AI solutions within an enterprise context. The Manager, AI Success Strategist will own the end-to-end AI roadmap for key customers, translating product capabilities into business strategies, defining long-term AI vision, and driving adoption and operational excellence. The role requires strong project management, product and technical knowledge, business acumen, and the ability to influence executive stakeholders. While the role involves advising on AI strategy and ensuring ethical practices, it is primarily focused on customer adoption and business impact of existing AI products, rather than core AI/ML development or research.

This role focuses on driving customer success and adoption of Zendesk's AI solutions, translating product capabilities into business strategies, and managing the AI roadmap for enterprise clients. It emphasizes maximizing business impact, building executive partnerships, and ensuring predictable scaling of AI initiatives.

Senior Product Designer for Zendesk's Knowledge team, focusing on designing a best-in-class knowledge platform that powers conversational AI experiences. The role involves rethinking the Help Center for the age of AI, managing knowledge quality, and enabling AI-driven self-service workflows.

Senior Product Design Manager for Zendesk's Knowledge team, focusing on AI-powered conversational experiences. This role involves defining design strategy, leading a design team, and partnering with cross-functional stakeholders to deliver AI-driven self-service workflows and exceptional customer experience. Prior experience with designing LLM integrations and AI feature workflows is required.

This role focuses on driving customer success and adoption of Zendesk's AI solutions, owning the AI roadmap, maximizing business impact, and building executive partnerships. It involves translating product capabilities into business strategies, defining AI vision, aligning teams, and driving execution from adoption through expansion. The goal is to accelerate customer time-to-value, ensure measurable business impact, and protect/grow revenue.

This role focuses on customer success and strategic AI roadmap delivery for enterprise clients using Zendesk's AI solutions. The strategist will translate product capabilities into business strategies, drive adoption, maximize business impact, and build executive partnerships to ensure long-term AI success for customers. The role emphasizes accelerating time-to-value, owning multi-year AI roadmaps, and delivering quantifiable commercial outcomes through AI adoption.

Zendesk is seeking a Services Consultant to advise customers on implementing and optimizing Zendesk solutions, including AI integrations. The role involves driving adoption, configuring the platform, acting as a technical expert, and managing projects to ensure customers achieve business outcomes. The consultant will work closely with internal teams and guide customers through complex configurations.

This role is for an AI Services Consultant who will act as a technical expert and trusted advisor to customers, guiding them through the implementation, configuration, and optimization of Zendesk's AI-powered Resolution Platform. The focus is on accelerating customer time-to-value, driving adoption, and ensuring measurable business impact from AI solutions. While the role involves deep understanding of AI technologies, it is primarily a customer-facing consulting and project management position focused on product adoption rather than core AI/ML development or research.

This role is for a Principal Technical Program Manager focused on AI Agent programs within Zendesk's Product Development team. The TPM will lead complex, cross-functional technical programs, ensuring end-to-end delivery, driving OKR achievement, and managing risks. The role requires strong program management skills, stakeholder alignment, and the ability to leverage AI/LLMs to accelerate program delivery. The TPM will also mentor peers and improve program management standards.

This role focuses on helping customers implement and adopt Zendesk's AI-powered Resolution Platform. It involves providing technical expertise, guidance, and project management to ensure successful integration, optimization, and value realization of AI solutions, ultimately driving customer satisfaction and business outcomes.

Zendesk is seeking an AI Services Consultant II in London to guide customers in implementing and optimizing their AI-powered Resolution Platform. This role focuses on delivering technical solutions, ensuring customer adoption, and driving business outcomes through effective configuration and project management of Zendesk's AI products. The position requires strong consulting, communication, and project management skills, with a deep understanding of AI technologies and their application in enterprise SaaS environments.

This role is a Customer Success Specialist focused on helping customers adopt and optimize Zendesk's Employee Service solutions. It involves advisory, partnership with CSMs, and contributing to scaled programs and enablement. The role requires expertise in ITSM/ITAM and Employee Experience, with a focus on driving value realization and influencing the product roadmap.

This role leads high-priority, cross-functional strategic initiatives focused on accelerating enterprise performance and driving scale, including the adoption and operationalization of AI-first processes and capabilities. The Senior Principal will own end-to-end planning and execution, partnering with senior leaders and external stakeholders to translate corporate strategies into actionable initiatives and deliver measurable business outcomes.

Senior Product Manager at Zendesk to define and own the product roadmap for a Workforce Management product, working with cross-functional teams to deliver features that excite customers and improve operations. Requires strong problem-solving, customer understanding, and communication skills.

Zendesk is seeking a Principal Data Product Manager to own the strategy, roadmap, and implementation of critical business metrics. This role involves collaborating with senior stakeholders to define metrics, ensuring data integrity, and providing insightful analysis to drive data-driven decision-making across the company. The ideal candidate will have a strong understanding of data platforms and enterprise analytics.

Zendesk is seeking a Director of IT Finance to lead teams supporting financial processes (Record to Report, Source to Pay), optimize financial systems, and drive AI-driven automation strategies. The role involves business partnership, systems transformation (ERP migrations), and operational innovation.

This role is for a Business Systems Analyst focused on financial planning and analysis (FP&A) tools, specifically Workday Adaptive Planning. The responsibilities include supporting budgeting, forecasting, and reporting processes, gathering business requirements, analyzing and improving finance workflows, and collaborating with finance and technology teams. The role requires hands-on experience with Workday Adaptive Planning and a strong understanding of financial planning processes.

This role is for a Business Intelligence Senior Analyst who will lead the "Analysis" area within the BI team. The candidate will be responsible for establishing the foundation and direction of the analysis function, creating the analysis area from scratch, ensuring data cleanliness, obtaining impactful insights, and outlining next steps for the business. Responsibilities include refining requirements, translating business needs into BI solutions, developing user learning materials, conducting data profiling and analysis, creating actionable dashboards and reports, performing statistical analysis, collaborating with data engineers, and developing expertise in the data ecosystem and emerging BI technologies like AI. The role also involves developing and maintaining BI platform operations and administration procedures. Requires 6+ years of experience in Analytics or BI, proficiency in SQL, Data Analysis, and Dashboard Building, strong Business Acumen, and Leadership/Management Skills. Python, Looker, Tableau, and Project Management are nice to have.

Administrative Assistant role at Zendesk, focusing on calendar management, travel arrangements, expense reporting, and general office support in Pune, India. The role emphasizes organizational skills, communication, and collaboration within a fast-paced, team-oriented environment. AI may be used in the application screening process.

Product Owner for Zendesk's Employee Technology Platforms team, focusing on enterprise collaboration tools like Google Workspace, Slack, and Zoom. The role involves driving employee experience, managing roadmaps, conducting user research, and championing the strategic use of collaboration tools. Requires experience in Product Management/Ownership with an employee focus and managing collaboration tools, with a strong understanding of Usability, User Experience, and Agile methodology.

This role is a Solutions Architect for Zendesk's Contact Center as a Service (CCaaS) platform, focusing on pre-sales technical scoping and designing customized solutions for clients. It involves deep technical expertise in AWS (Connect and other services) and SaaS applications within a CCaaS environment, translating business needs into technical proposals and ensuring seamless project delivery. The role is customer-facing and requires strong communication and presentation skills to articulate complex technical concepts and build confidence in proposed solutions.