Airbnb currently has 36 active job listings related to Artificial Intelligence. The majority of these roles, 64%, are focused on the agents stage, with application stage roles making up another 22%. The top function for these positions is Engineering, followed by Product. Frequent tech tags include agent_orchestration, llm_observability, and model_serving, suggesting a focus on building and managing AI systems.
Currently tracking 22 active AI roles, with 106 new openings in the last 4 weeks. Primary focus: Agent · Engineering. Salary range $117k–$310k (avg $214k).
Airbnb currently has 40 active AI-related roles in our index. The most common open titles are: (Contract) Senior Data Scientist, Platform Inference - MarTech DS Measurement, Lead Analyst, Advanced Analytics, Lead, Advanced Analytics, Hosting Services (Brazil) , Lead, Advanced Analytics, Hosting Services (Mexico), Machine Learning Engineer, Community Support Engineering. Most positions are in Engineering and Product.
Airbnb's active AI hiring is concentrated in: agents (60%), application (28%), evaluation (5%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Airbnb is hiring AI talent in: United States (29 roles), China (4 roles), Brazil (4 roles), India (3 roles).
Job postings at Airbnb most frequently mention: Machine Learning, System Design, Market & Technology Trend Analysis, Statistics, Large Language Models (LLMs).
In the past 30 days, Airbnb has posted 19 new AI-related roles. That is a +36% change versus the prior 30 days (14 → 19).
| Title | Stage | AI score |
|---|---|---|
| Workforce Management Lead, Enterprise Ops This role focuses on workforce management and capacity planning for enterprise operations teams that utilize AI tools. The lead will optimize vendor footprint, forecast capacity needs, staff projects, and improve vendor team performance. The role involves transforming workforce data into actionable insights for senior leadership, managing project staffing, and measuring cost efficiency, including gains from AI tools. Experience introducing AI and automation to vendor workflows is required. | — | 5 |
| Responsable, Gestion des Effectifs, Opérations This role focuses on workforce planning, capacity planning, and operational efficiency within an AI-powered operations team. The individual will manage agent staffing, project prioritization, and resource allocation to optimize performance and cost-effectiveness, leveraging AI tools to improve workflows. The role involves analyzing data, providing insights to leadership, and ensuring the team focuses on high-value initiatives. | — | 5 |
| Responsable des opérations régionales, Support Premium This role is for a Regional Operations Manager, Premium Support at Airbnb in Canada. The primary focus is on managing and leading a team of customer support ambassadors, ensuring high-quality service, driving performance, and supporting strategic initiatives. It requires significant experience in customer support operations and people management. | — | 0 |
| Regional Operations Manager, Premium Support This role is for a Regional Operations Manager at Airbnb, focusing on managing customer support teams and driving performance. It requires extensive experience in customer service, team management, and operational leadership, with a strong emphasis on coaching and improving processes. The role involves overseeing people managers and ensuring high-quality support for the Airbnb community. | — | 0 |
| Spécialiste principal(e), Soutien Premium Senior Premium Support Specialist at Airbnb, focusing on providing end-to-end support for key community members, especially those in the luxury segment, and resolving complex reservation-related issues. Requires strong communication, problem-solving, and customer service skills, with the ability to work autonomously and negotiate solutions between hosts and travelers. The role involves managing sensitive cases, collaborating with internal teams like Legal and Policy, and contributing to team improvement initiatives. | — | 0 |
| Senior Specialist, Premium Support This role is for a Senior Specialist in Premium Support at Airbnb, focusing on providing end-to-end customer service for reservations, particularly for the Luxury segment. The role involves complex case management, stakeholder engagement, and maintaining high service standards. It requires strong communication, problem-solving, and organizational skills, with at least 6 years of relevant experience in customer service, preferably in the hospitality industry. | — | 0 |
| Team Specialist, Premium Support This role is a Team Specialist for Premium Support at Airbnb, focusing on operational excellence within customer service. The specialist will provide guidance, handle escalated cases, manage workflows, and collaborate with cross-functional teams to ensure smooth operations and improve service delivery. The role requires strong organizational, communication, and problem-solving skills, with experience in operations and customer support. | — | 0 |
| Senior Specialist, Premium Support (Portuguese/English) This role is for a Senior Specialist in Premium Support at Airbnb, focusing on providing end-to-end customer service in English and Portuguese. The position involves complex case management, stakeholder engagement, and ensuring high standards of service for key community members, including those in the luxury segment. It requires strong communication, problem-solving, and customer service expertise, with an emphasis on autonomy and adaptability. | — | 0 |
| Supervisor, Premium Support (French/English) Supervisor for Premium Support at Airbnb, managing a team of 10-15 customer service ambassadors. Requires strong customer service, team management, operational, and analytical skills. Fluency in French and English is mandatory. Role involves driving performance, building engagement, and supporting strategic initiatives. | — | 0 |
| Superviseur (-e), Soutien Premium Bilingue (français/anglais) Superviseur (-e), Soutien Premium Bilingue (français/anglais) at Airbnb, responsible for managing a team of customer support ambassadors, coaching, performance management, and ensuring high standards of service. This role involves operational leadership and requires experience in customer service and team management. | — | 0 |
| Specialist, Premium Support (French/English) Customer support specialist for Airbnb, focusing on premium support for English and French speakers. Responsibilities include complex case management, end-to-end resolution, stakeholder engagement, and improving team processes. Requires strong communication, problem-solving, and customer service expertise, with experience in multicultural environments and potentially hospitality. | — | 0 |
| Spécialiste au Support Premium Bilingue (français/anglais) This role is for a Bilingual Premium Support Specialist (French/English) at Airbnb, focusing on providing exceptional customer service to the Airbnb community, including high-value segments. Responsibilities include managing complex cases, ensuring end-to-end resolution, and fostering strong user relationships across various communication channels. The role also involves improving user experience, supporting team success through knowledge sharing, and stakeholder engagement. | — | 0 |
| Manager, Premium Support Manager, Premium Support at Airbnb in Canada. This role focuses on managing customer service teams, driving performance, and supporting strategic initiatives. Requires significant experience in customer service and team management, with strong operational and analytical skills. | — | 0 |
| Gestionnaire, Soutien Premium This role is for a Premium Support Manager at Airbnb, focusing on exceptional customer service through team coaching and development. The ideal candidate will have significant customer service and team management experience, with strong organizational skills to manage real-time and planned work in a fast-paced environment. Responsibilities include overseeing operational execution, managing complex issues, coaching direct reports, ensuring team staffing and training, and driving performance through clear expectations and feedback. The role also involves building a diverse and engaged team, managing personnel strategy, and supporting strategic initiatives within the Service Delivery department. | — | 0 |
| Office Manager, Montreal Office Manager role at Airbnb responsible for coordinating daily office operations, supporting local leaders and employees, and ensuring the office is prepared to enable great work, connection, and gathering. This role partners closely with various teams to ensure the office remains an effective, connected, and highly functional workplace. | — | 0 |
| Gestionnaire de bureau, Montréal This role is for an Office Manager at Airbnb in Montreal, Canada. The primary responsibilities include coordinating daily office operations, supporting local leaders and employees, ensuring the office is ready to foster work and connection, and acting as a key liaison with various teams such as Workplace Operations, Vendors, Gatherings, Security, IT, and Employee Experience. The role requires strong operational execution, hospitality, organization, and administrative coordination to create a supportive and connected work environment. It involves supporting the office experience, coordinating operations, providing administrative support to the Country Director, and supporting gatherings and connection initiatives. | — | 0 |
| Spécialiste, Sécurité This role is for a Safety Specialist at Airbnb in Canada, focusing on handling complex customer safety concerns in a call center environment. The specialist will interact with customers across various channels, manage case resolution, identify threats, and contribute to improving safety processes. The role requires strong communication, problem-solving, and customer service skills, with an emphasis on empathy, discretion, and rapid decision-making in high-pressure situations. | — | 0 |
| Specialist, Safety This role is a frontline customer support position focused on handling safety concerns for Airbnb's community. It involves complex case management, direct customer interaction via various channels, and assessing threatening behaviors. The role requires strong communication, problem-solving, and judgment skills, with an emphasis on providing support to survivors and maintaining confidentiality. It also involves contributing to service improvement and stakeholder engagement. | — | 0 |
| Localization Manager, Canada This role is for a Localization Manager in Canada for Airbnb. The primary focus is on developing and executing localization strategies to ensure products and services are well-adapted to local markets, driving international growth. The role requires linguistic and cultural expertise, collaboration with internal teams and external partners, and ensuring a native user experience across platforms. It is not an AI/ML development role. | — | 0 |
| Localization Manager, Canada Airbnb is seeking a Localization Manager for Canada to lead localization strategy, drive international growth, and ensure a native user experience across all platforms. This role involves collaborating with various teams to adapt global strategies to local market needs, managing translation vendors, and acting as a linguistic and cultural expert. | — | 0 |
| Specialist, Premium Support This role is for a Specialist in Premium Support at Airbnb, focusing on customer service for high-value guests and hosts. It involves handling inquiries, resolving issues, and ensuring a positive experience within the Airbnb platform. The role is not directly involved in AI/ML development or research. | — | 0 |