Freshworks

Lead Data Scientist role focused on Generative AI to build a conversational servicebot for employee engagement, processing real-time streaming data and solving Text2Action problems. Requires end-to-end ML pipeline ownership and designing scalable, low-latency AI systems.

Senior Director of Engineering to lead and scale the IT Operations Management (ITOM) product engineering organization, focusing on AIOps and Observability platforms. The role requires defining technical vision, driving execution, and elevating organizational maturity for AI-driven operations, monitoring, alerting, root-cause analysis, and system observability.

This role is for a Product Analytics Manager at Freshworks, focusing on driving product strategy through data analysis. The individual will own end-to-end product analytics, partner with cross-functional teams (Product, Engineering, Marketing, Sales, CS, GTM), define key metrics, lead experimentation, and mentor junior analysts. While the company leverages AI, this role is primarily focused on product analytics and using AI tools to enhance workflows, not on building AI models.

This role focuses on applying AI tools and automation to streamline financial planning and analysis (FP&A) workflows within enterprise systems like NetSuite and Workday. The associate will map processes, research and implement AI solutions (LLMs, Copilot, Python, RPA), build PoCs for automated models, and use prompt engineering for data insights. The goal is to enhance data accuracy, reduce manual tasks, and generate predictive insights for finance and investor relations teams.

Senior Manager of Product Analytics (Individual Contributor) at Freshworks, focusing on B2B SaaS product analytics. The role involves owning end-to-end product analytics for a vertical, shaping product strategy with data, defining core metrics, leading A/B testing, and mentoring junior analysts. Requires 10+ years of experience, strong SQL and Python skills, experience with data visualization tools (Power BI), and exposure to AI/GenAI tools for analytics workflows. Expertise in SaaS product metrics, experimentation, and product sense is crucial.

Lead Solution Engineer at Freshworks, focusing on enterprise AI-first Employee Experience software. Responsibilities include collaborating with customers, supporting sales, conducting product demonstrations, gathering requirements, and articulating value. Requires strong communication, presentation, and problem-solving skills, with experience in Solution Engineering and SaaS sales.

Lead Solutions Engineer for Freshworks' AI-first Employee Experience software, focusing on Enterprise customers. Responsibilities include collaborating with customers, supporting sales with product demonstrations, gathering requirements, and articulating value. Requires strong soft skills, presentation abilities, and experience in Solution Engineering for SaaS products.

Lead Solution Engineer for Freshworks' AI-first Employee Experience software, focusing on Enterprise customers. This role involves collaborating with customers, supporting the sales team, conducting discovery calls, delivering product demonstrations, gathering requirements, and articulating the value of Freshworks' CX and IT solutions.

This role is responsible for driving HR transformation through AI-powered solutions, focusing on developing, deploying, and scaling AI-enabled and automation tools within the HR function. The architect will translate business challenges into AI solutions, establish governance, and ensure responsible AI practices.

This role is responsible for evolving the strategy, design, and performance of the global benefits ecosystem, acting as a product owner and strategic leader. It focuses on ensuring benefits programs are competitive, cost-effective, compliant, and deliver a seamless employee experience through a combination of vendors, digital tools, and operational partners. The position leverages AI and automation to scale globally, shifting focus from transactional administration to strategy, governance, vendor orchestration, and data-driven decision-making.

This role leads the transformation of Billing & Renewals Operations into a strategic growth engine by modernizing systems and processes, deploying AI-powered automation for frictionless billing, and ensuring global readiness and financial integrity. It requires executive leadership in finance operations, expertise in billing systems, and a data-driven, AI-ready mindset.

This role is for a Mid-Market Account Executive at Freshworks, a company that provides service software focused on customer and employee experiences. The role involves partnering with mid-sized businesses to enhance their employee experience using Freshworks' solutions, guiding them through the buying process with a consultative approach. The core responsibilities include leading value-based conversations, building a sales pipeline, managing deals, and collaborating with internal teams. While the company leverages AI in its products, this specific role is a sales position and does not involve building or directly working with AI models.

Lead HR Operations role focusing on processing complex HR queries, executing global HR Shared Services strategy, optimizing HR technology (like Workday), driving process excellence, ensuring compliance, and collaborating with global stakeholders. Requires fluency in English and French, and experience with HRIS platforms and the hire-to-retire lifecycle.

This role is for a Senior Manager, Technical Revenue Accounting at Freshworks, a SaaS company. The primary focus is on ASC 606 revenue recognition analysis, policy development, and deal support. The role involves partnering with Legal and Deal Desk, establishing scalable processes, and leading the implementation of AI tools for contract review. While AI tools are mentioned, the core function of the role is accounting and revenue recognition, not building or directly managing AI models.

Lead Site Reliability Engineer (SRE) at Freshworks, focusing on designing for resilience, automating recovery, and ensuring system stability, performance, and observability at scale. This role involves partnering with engineering, platform, and product teams to improve reliability, define SLIs/SLOs, manage error budgets, lead incident response, and champion observability across services. Requires strong coding proficiency, Linux expertise, experience with Docker, Kubernetes, CI/CD, IaC, and distributed systems design, with a focus on high availability and scalability.

This role is for an Account Executive focused on selling Freshworks' enterprise-grade, AI-powered customer and employee experience software solutions. The primary focus is on driving sales growth and closing complex deals within a territory, requiring strong SaaS sales expertise and relationship-building skills with C-level executives.

This role is for a Business Development Manager at Freshworks, a company that provides service software solutions. The role involves managing outbound interactions with prospective customers, developing a lead pipeline, and working with marketing and sales teams to meet regional revenue targets. The ideal candidate will have experience in sales or business development, particularly in the DACH market, and possess strong communication and self-motivation skills. While the company uses AI in its products, this specific role is focused on sales and business development, not AI/ML development.

Freshworks is seeking a Lead - Corporate Social Responsibility to manage the day-to-day operations of an academy, ensuring coordination between academic teams, operations, and leadership. The role involves overseeing student progress tracking, staff coordination, operational processes, and external stakeholder engagement. This position acts as a key bridge between the academy, leadership, staff, and industry partners, ensuring that academic delivery, student outcomes, and operational systems run efficiently and effectively.

Director of Solution Engineering at Freshworks, a company providing service software with a focus on AI for customer and employee experiences. The role involves leading a team, developing go-to-market strategies, partnering with sales and product management, and acting as a player-coach to solve complex customer problems. Requires experience in ITSM or related domains in a pre-sales leadership role, strong leadership and strategic skills, and a technologist mindset.

Senior Account Executive for DACH region at Freshworks, focusing on selling SaaS products to mid-market clients to improve customer and employee experiences. Responsibilities include sales planning, pipeline management, new customer acquisition, and collaboration with marketing and pre-sales teams. Requires 3+ years of sales experience, consistent sales goal achievement, and fluency in English and German.

Senior Frontend Engineer at Freshworks, a company that builds service software with a focus on AI-driven customer and employee experiences. The role involves building user interfaces for their global product suite, collaborating with design and product teams, and ensuring fast, accessible, and intuitive interfaces. The position requires strong frontend development skills, particularly with React, and experience in performance optimization and web accessibility.

This role is for an Employment Counsel at Freshworks, a company that builds service software with a focus on AI-driven customer and employee experiences. The counsel will provide legal advice on complex employment matters across India and APMEA, set regional employment law strategy, oversee employment documents and frameworks, and manage investigations. The role also involves corporate governance advisory to the Board and senior leadership, overseeing board and shareholder meetings, and ensuring compliance with corporate laws and regulations. The ideal candidate has 12-16 years of experience in employment law and corporate governance, ideally in the tech/SaaS sector, with deep expertise in Indian laws and experience advising on APMEA matters.

This role is for a Director of Strategic Sourcing at Freshworks, a company that provides service software with a focus on AI-driven solutions for customer and employee experiences. The Director will lead a global team, manage the entire category portfolio, develop global category strategies, and optimize value from goods and service providers. The role requires deep sourcing and vendor management experience, leadership skills, and the ability to operate strategically and tactically.

This role is for a Senior Director of Corporate Strategy at Freshworks, a company that builds service software with a focus on AI for customer and employee experiences. The role involves leading high-priority strategic initiatives, partnering with the executive team, driving strategy execution, and developing board-level materials. The ideal candidate has extensive experience in management consulting or corporate strategy, strong analytical and financial modeling skills, and experience in the SaaS industry.

This role is for an HR Operations Specialist at Freshworks, a company that provides service software with an AI-first approach. The specialist will manage HR queries, ensure process standardization, optimize HR technology (like Workday), contribute to shared services optimization, collaborate globally, ensure compliance, and support HR technology transformation projects. They will also partner with payroll and benefits teams, and monitor SLAs/KPIs. The role requires 6 years of HR Operations/Shared Services experience, proficiency with HRIS platforms (Workday preferred), and a strong understanding of the employee lifecycle and global process excellence methodologies.

Senior Manager of Customer Success to lead and scale the UKI team, ensuring Enterprise and Mid-Market customers achieve measurable value and long-term success with Freshworks. This role involves defining regional strategy, leading a team of CSMs, and driving alignment across functions to deliver world-class customer outcomes.