Intercom

Intercom is seeking a Staff/Principal Product Designer to shape the user experience of their AI-powered customer service products, particularly their AI agent 'Fin'. The role focuses on end-to-end design execution, defining new interaction patterns for AI tools, and collaborating with engineering and product teams to deliver high-quality, impactful features. This is a craft-focused role for a maker and doer who can operate with autonomy and drive design excellence.

Intercom is seeking a Staff/Principal Product Designer to shape the user experience of their AI-powered customer service products, particularly their AI agent 'Fin'. The role focuses on end-to-end design execution, defining new interaction patterns for AI tools, and collaborating with engineering and product teams to deliver high-quality, impactful features. This is a craft-focused role for a maker and doer who can operate with autonomy and drive design excellence.

Senior Product Designer at Intercom, an AI Customer Service company, focusing on designing AI-powered customer experiences and interfaces for their AI agent, Fin. The role emphasizes end-to-end product craft, interaction design, and execution excellence in collaboration with engineering and product teams.

This role is for a Senior Manager of Customer Campaigns & Lifecycle Marketing at Intercom, an AI Customer Service company. The primary focus is to lead a team in driving adoption and usage of Intercom's AI agent, Fin, and the broader Intercom product. The role involves managing customer marketing communications across the entire customer lifecycle, implementing marketing automation tooling, and collaborating with various senior stakeholders. While the company is AI-focused and the role requires proficiency in AI tooling for marketing, the core function is marketing strategy and execution, not direct AI/ML development.

Senior Product Marketing Manager at Intercom, an AI Customer Service company. The role focuses on owning the positioning and messaging for Intercom's Helpdesk product, emphasizing the integration of their AI agent 'Fin' with the helpdesk to create a superior customer experience. This involves shaping market narratives, partnering with product and sales, and creating core PMM assets for an AI-first helpdesk vision.

Senior Product Marketing Manager to own the positioning and messaging for Intercom's Helpdesk product, focusing on the integrated AI-first helpdesk vision and the combined value of their Helpdesk and AI agent (Fin). The role requires a hybrid of strategy, storytelling, and technical engagement, with a focus on shaping market perception and driving go-to-market efforts for AI-enhanced customer service solutions.

Relationship Manager for Intercom, an AI Customer Service company, focusing on growing existing business relationships and ensuring customer retention and revenue growth. The role involves understanding customer needs, providing solutions based on Intercom's platform, developing strategic territory plans, and collaborating with internal teams. Requires SaaS sales experience, ability to manage a large book of business, and strong communication skills.

Product Manager at Intercom, an AI Customer Service company, to shape the future of business messaging and AI-powered customer engagement. This role involves leading a team to deliver products, managing roadmaps, collaborating with engineers and designers, and leveraging AI for efficiency. Requires customer focus, product judgment, technical fluency, and understanding of AI systems and LLMs.

Enterprise Account Executive role focused on selling Intercom's AI agent, Fin, to enterprise clients. The role involves full-cycle sales ownership, driving AI transformation, and acting as a customer advocate. Requires proven sales success, AI familiarity, and strong communication skills.

This role is for a Full-Stack Marketer focused on customer advocacy for an AI Customer Service company. The primary responsibility is to create compelling content (stories, case studies, videos) from customer successes with the company's AI agent, Fin. The role involves operating and improving the advocacy engine, telling customer stories, running campaigns, ensuring evidence is used, and designing AI-augmented workflows. The company uses AI tools to enhance marketing output and speed.

Principal Engineer to architect and deliver a high-scale, AI-native platform for Go-To-Market operations, replacing legacy tools with AI agents and automated workflows. This role involves a blend of technical leadership and operational rigor, transitioning incubated projects into production-ready solutions.

Principal Engineer to architect and deliver a high-scale, AI-native platform for Go-To-Market operations, replacing legacy tools with AI agents and automated workflows. This role involves a blend of technical leadership and operational rigor, transitioning incubated projects into production-ready solutions.

This role is for a Business Development Representative at Intercom, an AI Customer Service company. The primary responsibility is to generate revenue growth by identifying and engaging with prospects to understand the value of Intercom's AI solutions. The role involves strategic account targeting, expert enterprise prospecting through various channels, delivering exceptional prospect experiences, maintaining product knowledge, and collaborating with internal teams to optimize processes. While the company is AI-focused and the role uses AI tools, the core function is sales pipeline generation, not direct AI/ML model development or deployment.

This role is for a Business Development Representative focused on selling Intercom's AI-powered customer service products. The role involves pipeline generation, customer engagement, and cross-functional collaboration to drive revenue growth. While the company heavily features AI products, the BDR role itself is sales-focused and does not involve building or directly working with AI models.

Intercom is seeking an Analytics Engineer for their AI Group to build and manage data pipelines, support ML scientists and engineers, and contribute to data strategy and governance. The role focuses on developing a robust data platform to enable advanced analytics and insights for AI features.

The role is for a Senior Analytics Engineer within Intercom's AI Group. This group is responsible for defining ML features, researching algorithms, and prototyping AI solutions. The engineer will build and manage data pipelines, collaborate with ML scientists and engineers, lead data strategy initiatives, and conduct analysis to support business decisions and performance measurement of AI features. The company emphasizes a product-focussed approach and rapid iteration to production.

This role is for a Senior Analytics Engineer within Intercom's AI Group. The primary focus is on developing and managing data pipelines and an analytics-ready data platform to support ML scientists, analysts, and business teams. Responsibilities include data modeling, quality, warehouse management, and conducting data analysis to support strategic decisions. While the role is within an AI company and supports AI initiatives, the core craft is data engineering and analytics, not direct AI/ML model development.

Senior Finance Data Scientist role focused on building production-grade forecasting and predictive models for SaaS revenue, customer LTV, and expansion/churn propensity. This role involves data pipeline engineering, SQL, Python, and translating complex financial and behavioral data into actionable insights for leadership. While the company is AI-focused (AI Customer Service), this specific role is finance-data-science focused, using AI tools for productivity but not building core AI/ML models as the primary deliverable.

Senior Director of Engineering to lead and scale a new R&D hub in Berlin for Intercom, an AI Customer Service company. The role involves building and leading the R&D team, driving strategy and execution for AI-powered products, cultivating a high-performance culture, and operating as a cross-site leader within a globally distributed R&D organization. Requires deep technical knowledge, proven experience in leading large engineering organizations, and experience scaling new sites.

This role is for a Revenue Accounting Manager at an AI Customer Service company. The primary focus is on building and scaling the revenue accounting function, ensuring accurate and efficient operations, and driving process improvements. The role involves leading month-end close processes, standardizing reconciliations, performing variance analyses, ensuring ASC 606 compliance, and supporting systems implementations. A key aspect is leveraging AI-powered tools and automation to modernize workflows and reduce manual effort, although the role itself is not directly building AI models.

Manager for the Scaled Relationship Management team in EMEA, focused on driving growth and retention for Intercom's AI customer service solutions. This role involves leading a team of Relationship Managers, innovating on processes for high-volume account management, strategic planning, and ensuring revenue targets are met.

Engineering Manager for Forward Deployed Engineering (FDE) team in EMEA, focusing on scaling Intercom's AI-first platform for complex organizations. This is a hands-on, player-coach role involving technical execution, business value outcomes, and close collaboration with Sales, Solutions, and Product. The role requires leading a team, engaging in strategic deals, providing technical guidance, architecture, demos, and product evaluation support, and translating field experience into product roadmap feedback.

This role is for a Director of Sales Strategy & Planning at an AI Customer Service company. The primary focus is on designing and implementing sales compensation and incentive strategies to drive desired behaviors and support growth. While the company heavily features AI in its products and operations, this role itself is not directly building or researching AI models, but rather using AI tools and principles to optimize sales operations.

Engineering Manager for Forward Deployed Engineering (FDE) team in EMEA, focusing on scaling Intercom's AI-first platform for complex organizations. This is a hands-on, player-coach role involving technical execution, business value outcomes, and close collaboration with Sales, Solutions, and Product. The role requires leading a team, engaging in strategic deals, providing technical guidance, architecture, demos, and product evaluation support, and translating field experience into product roadmap feedback.

This role is for a Senior Data Scientist at Intercom, focusing on using data and insights to drive decision-making within the Research, Analytics & Data Science (RAD) team. The role involves partnering with product teams to identify and answer key questions using data, developing product success metrics, designing and updating data pipelines, and influencing product strategy through analysis. While the core function is data science and analytics, the role increasingly involves using AI-assisted tools, identifying automation opportunities, building scalable data products, and improving how AI is used within the team.

Senior Customer Success Manager role at Intercom, an AI Customer Service company. The role focuses on partnering with large customers to guide them through their AI Agent transformation with Fin, focusing on adoption, automation rates, and business outcomes. Responsibilities include building trusted advisor relationships, facilitating requirements gathering, guiding solution designs, monitoring usage, and advocating for customer needs.

This role focuses on partnering with large enterprise customers to guide them through the adoption and optimization of Intercom's AI agent, Fin, for customer service operations. It involves understanding customer needs, designing solutions, monitoring usage, and driving business outcomes through AI-driven support.

Staff Product Engineer for the Growth organization at Intercom, focusing on the self-serve customer journey. This role involves building back-end and front-end systems, contributing to technical architecture, and mentoring other engineers. The team runs experiments to improve the self-serve funnel, drive product adoption, and reduce churn, directly impacting self-serve ARR and expansion.

Intercom is seeking a Senior Engineer for their Infrastructure Platform team. This role focuses on building and operating high-scale distributed systems and platforms in a cloud environment (AWS) to ensure reliability, observability, secure deployment, and velocity for product teams. The engineer will automate infrastructure challenges, drive architectural evolution, own service reliability, and collaborate across teams to enable product engineers.

This role supports the Professional Services and Solutions Engineering organizations within Intercom, an AI Customer Service company. The focus is on designing and managing scalable processes, building data-driven frameworks and dashboards for performance monitoring (including AI Agent Fin's activation and go-live rates), analyzing utilization and bookings, and improving operational systems. The goal is to drive predictable revenue growth and exceptional customer experiences by ensuring efficient operations across the customer lifecycle.

The Tax Manager will oversee tax accounting, compliance, and operations for EMEA, focusing on process innovation and leveraging AI tools to enhance efficiency. This role requires experience in multinational corporate tax and a proactive approach to adopting new technologies.

Senior Engineering Manager to lead the Developer Experience Platform team at Intercom, focusing on CI/CD, developer and AI workflows, build and test infrastructure, feature flagging, and observability for shipping pipelines. The role involves leading and growing a team, owning the developer experience, driving strategic initiatives, and integrating modern AI-assisted developer tooling to enable faster and safer shipping of Intercom's AI customer service products.

This role is for a Senior Social Media Strategist at an AI Customer Service company. The primary focus is to elevate the company's organic social presence, translate product launches into social impact, and enable employee/executive activation. The role involves strategic planning, content creation, cross-functional collaboration, and experimentation with social media tactics, including the use of AI tools to enhance efficiency. The ideal candidate is social-native, understands tech culture (especially AI), is a strong writer, and is comfortable using AI to streamline their work.

This role is for a Senior Social Media Strategist at an AI Customer Service company. The primary focus is to elevate the company's organic social presence, translate product launches into social impact, and enable employee/executive activation. The role involves strategic planning, content creation, cross-functional collaboration, and experimentation with social media tactics, including the use of AI tools to enhance efficiency. The ideal candidate is social-native, understands tech culture (especially AI), is a strong writer, and is comfortable using AI to streamline their work.

Intercom is seeking a Senior Privacy Counsel to lead global legal matters involving privacy, data protection, cybersecurity, and AI governance. The role involves advising engineering, product, security, sales, marketing, and HR teams on legal risk and compliance with global privacy laws and regulations, developing a scalable privacy program, and educating stakeholders on data protection. The role requires deep experience with global privacy regulations (GDPR, CCPA-CPRA, etc.), foundational knowledge of security programs (SOC2, HIPAA), and a CIPP/E or CIPP/US certification.

This is a Relationship Manager (Account Manager) role focused on growing existing accounts for Intercom, an AI Customer Service company. The role involves driving pipeline and revenue, securing renewals, executing a strategic sales process, acting as a consultative partner, leading cross-functional teams, and mastering product and AI fluency to articulate value to customers. The ideal candidate has proven B2B SaaS sales experience, business development mindset, consultative acumen, technical and AI curiosity, and strong communication skills.

Manager, Solutions Engineering for Intercom's AI Customer Service platform, focusing on mid-market and enterprise clients. This role involves leading a team, defining go-to-market strategies, supporting complex sales cycles, and acting as a technical advisor to large customers, translating AI capabilities into business impact.

Manager, Solutions Engineering for Intercom's AI Customer Service platform, focusing on Mid-Market and Enterprise clients. The role involves leading SE teams, defining GTM strategy, supporting complex sales cycles, and acting as a technical advisor to C-level stakeholders, translating AI capabilities into business impact.

The Account Executive will be responsible for selling Intercom's new AI Sales Agent product, focusing on landing early customers, proving ROI, and shaping the go-to-market strategy. This role involves owning the full sales cycle, designing evaluations, and providing feedback to product and marketing teams.

Solutions Engineer for Intercom, an AI Customer Service company, focusing on demonstrating the value of their AI agent Fin and the Intercom Customer Service Suite to potential clients. This role involves technical discovery, pre-sales presentations, solution reviews, POC design, and collaborating with Product and Engineering to represent customer needs. Requires strong technical acumen, pre-sales experience, and Portuguese fluency.

The Solutions Engineer role at Intercom focuses on demonstrating the value of Intercom's AI-powered customer service solutions to potential clients throughout the sales cycle. This involves technical discovery, solution reviews, designing POCs, and collaborating with Product and Engineering to represent customer needs. The role requires strong technical acumen, pre-sales experience, and excellent communication skills, with fluency in Portuguese being a requirement.

The role is for a Video Editor/Videographer at Intercom, an AI Customer Service company. The main responsibility is to create video content that showcases their AI agent, Fin, and its impact on customer experiences. This involves capturing, editing, and producing various video formats for marketing and product storytelling, collaborating with cross-functional teams, and experimenting with AI-assisted workflows in the creative process. While the company is AI-focused and the role mentions AI-assisted workflows, the core function is video production and marketing, not direct AI/ML development.

Senior Engineering Manager for Team Billing at Intercom, an AI Customer Service company. This role leads a team responsible for core systems related to customer purchases, usage metering, billing, revenue recognition, and financial flows. The manager will drive technical strategy, operational excellence, and collaborate with various departments like Product, Sales, and Finance. The role emphasizes strong technical leadership, team management, and an AI-first mindset for accelerating work.

Senior Engineering Manager to lead the Team Billing group, responsible for core systems related to customer purchases, usage metering, billing, revenue recognition, and financial operations. The role involves leading and scaling a team, owning system reliability, partnering on technical strategy, collaborating with cross-functional teams (Product, Design, Sales, Finance, etc.), driving migrations, and developing talent. The company emphasizes an AI-first mindset and the use of AI tools to accelerate various aspects of the engineering process.

This role is for a Senior Solutions Engineer at Intercom, an AI-first company focused on AI Customer Service. The role involves engaging with customers as a trusted advisor, defining and demonstrating value across the sales cycle, and collaborating with Product and Engineering. The Solutions Engineer will lead technical discovery, deliver pre-sales presentations, design POCs, and serve as a resource for RFPs and security questions. The company's AI agent, Fin, is a core part of their offering.

Account Executive for Intercom's new AI Sales Agent product, focusing on bringing the product to market, landing early customers, proving ROI, and shaping the go-to-market strategy. This role involves owning the full sales cycle, running discovery, designing evaluations, and providing feedback to product teams.

This role is for a Senior Security Engineering Manager at Intercom, an AI Customer Service company. The manager will oversee the Application Security team, ensuring the security of Intercom's product and engineering processes. Responsibilities include owning the security of the SDLC, conducting security assessments, managing security incidents, and partnering with stakeholders to define security strategy. The role requires experience in managing engineers, performing security assessments, incident response, and working in a fast-paced environment.

This role is for a Senior Security Engineering Manager at Intercom, an AI Customer Service company. The manager will oversee the Application Security team, ensuring the security of Intercom's product and engineering processes. Responsibilities include owning the security of the SDLC, conducting security assessments, managing security incidents, and partnering with stakeholders to define security strategy. The role requires experience in managing engineers, performing security assessments, incident response, and working in a fast-paced environment.

This role is for an Account Executive focused on selling Intercom's new AI Sales Agent product. The AE will be responsible for the full sales cycle, from discovery to close, working with a specialist team to land early customers, prove ROI, and shape the go-to-market strategy. The role requires strong consultative selling skills and the ability to work closely with Product, Marketing, and Engineering.

This role is for a sales leader to build, scale, and evolve a team of Relationship Managers focused on Small Business / Scale customers. The role involves coaching early-career sales talent, driving revenue through renewals and expansion, and guiding customers through their AI adoption journey. The ideal candidate will have experience selling SaaS solutions and managing sales teams, with a focus on consultative selling and understanding the business impact of AI.