Intercom

Product Engineer at Intercom, an AI Customer Service company, focusing on building back-end and front-end systems for their AI agent Fin and customer service platform. The role involves developing technical plans, writing Ruby code, and collaborating with cross-functional teams. The company heavily invests in AI-powered developer tools.

Product Design Director at Intercom, an AI Customer Service company, to lead the design team focused on building their AI agent, Fin. The role involves leading and growing design teams, partnering with Product and Engineering, and driving design excellence for AI-powered customer experiences. This is a hands-on leadership role focused on execution and shipping high-quality product work.

This role is for a Senior Product Manager focused on the web experience for Intercom's AI customer service products. The primary responsibility is to translate product messaging and brand story into compelling web content and experiences that showcase the company's AI capabilities, particularly their AI agent 'Fin'. The role involves leading the end-to-end delivery of narrative and storytelling web pages, collaborating with cross-functional teams, and ensuring high standards for design, clarity, and performance. While the company is an AI company and the product is AI-driven, this role itself is not directly building or shipping AI models but rather marketing and communicating about them through web content.

Technical Support Engineer role at an AI Customer Service company, focusing on integrating Intercom's AI product (Fin) into customer systems, diagnosing issues, and acting as a liaison between customers and product teams. Requires web development basics, API understanding, and strong problem-solving skills to ensure customer success and product improvement.

Product Engineer role at Intercom, an AI Customer Service company. The role involves building both back-end and front-end systems within multidisciplinary product teams, focusing on scaling products and applying technical knowledge to solve customer problems. The company heavily invests in AI-powered developer tools. Responsibilities include developing technical plans, writing Ruby code, shipping changes to production, mentoring engineers, and interviewing candidates. Requires 2+ years of industry experience, deep knowledge of a high-level programming language, experience collaborating with product teams, and experience with Distributed systems.

Senior Product Engineer at Intercom, an AI Customer Service company, focusing on building and scaling their AI agent (Fin) and related platform features. The role involves full-stack development, technical planning, and contributing to architecture, with a strong emphasis on shipping features rapidly and leveraging AI-powered developer tools.

This role is for a Staff Product Engineer at Intercom, an AI Customer Service company. The engineer will contribute to technical architecture, build back-end and front-end systems, and work with cross-functional teams. They will also mentor engineers, devise technical strategy, and ensure operational excellence. The role emphasizes SaaS product development, distributed systems, and technical leadership.

This role is for a Staff Product Engineer at Intercom, an AI Customer Service company. The engineer will contribute to technical architecture, build back-end and front-end systems, and work with cross-functional teams. They will also mentor engineers, devise technical strategy, and ensure operational excellence. The role emphasizes SaaS product development, distributed systems, and technical leadership.

Product Engineer role at Intercom, an AI Customer Service company. The role involves building back-end and front-end systems, contributing to technical architecture, and working with AI-powered developer tools. Focus is on shipping features and improving the core platform, with opportunities for mentoring.

Principal Engineer at Intercom, an AI Customer Service company, to lead strategic initiatives, build back-end and front-end systems, and mentor engineers. The role involves contributing to technical architecture, driving key projects, and ensuring operational excellence, with a focus on AI-powered developer tools and customer-facing AI products.

Principal Engineer at Intercom, an AI Customer Service company, to lead strategic initiatives, build back-end and front-end systems, and mentor engineers. The role involves contributing to technical architecture, driving key projects, and ensuring operational excellence within a hybrid work environment.

Senior Data Scientist role focused on product analytics at an AI Customer Service company. The role involves using data to drive decision-making, partnering with product teams, developing metrics, building data pipelines, and influencing product strategy. While the company heavily features AI, this role is primarily focused on product analytics and using data to understand customer behavior and product performance, rather than directly building or researching AI models.

Senior Product Engineer to join the AI Group to build Intercom's AI-powered products. This role involves working closely with ML Scientists and product teams, understanding the product and ML tech stack, and bringing proof-of-concept code to production. The focus is on shipping AI products rapidly to customers.

Staff Product Manager at Intercom, an AI Customer Service company, to shape the future of business messaging and AI-powered customer engagement. This role will lead a team of engineers, designers, and researchers to deliver products that touch millions of users daily, leveraging AI to enhance efficiency and product development.

Senior Product Engineer at Intercom, an AI Customer Service company, focusing on building and scaling their AI agent (Fin) and related platform features. The role involves full-stack development, technical planning, and contributing to architecture, with a strong emphasis on shipping features rapidly and leveraging AI-powered developer tools.

Staff Product Manager at Intercom, an AI Customer Service company, to shape the future of business messaging and AI-powered customer engagement. This role will lead a team of engineers, designers, and researchers to deliver products that touch millions of people daily, focusing on customer problems, roadmap management, and shipping AI-powered solutions.

Senior Software Engineer at Intercom, an AI Customer Service company. The role involves building back-end and front-end systems for their AI agent Fin and customer service suite, focusing on scaling, architecture, and shipping features. Requires 5+ years of experience, distributed systems knowledge, and proficiency in a high-level programming language like Ruby or Python.

This role is for a Senior People Systems Analyst at Intercom, an AI Customer Service company. The analyst will manage and maintain the HRIS platform (Workday), ensuring data integrity, streamlining HR processes, and collaborating with stakeholders. Responsibilities include HRIS administration, process improvement, system configuration, reporting, compliance, and supporting system upgrades. The role requires strong HR systems experience, particularly with Workday, analytical skills, and knowledge of data privacy regulations.

Seeking a Senior LATAM Partner Manager to develop, manage, and grow relationships with key partners in the Latin American region for an AI Customer Service company. The role involves collaborating with internal teams to expand the partner ecosystem, drive revenue growth, and improve market presence. Requires 8+ years of experience in partner management, business development, or sales with a focus on LATAM markets, and experience in B2B SaaS or AI environments. Fluency in Portuguese is required.

This role is for a Senior Events Producer at an AI Customer Service company. The producer will lead the delivery of brand events across Europe and North America, shaping memorable experiences that highlight the company's AI product depth and leadership. Responsibilities include owning event planning, production, and onsite delivery, managing vendors, and working cross-functionally with go-to-market teams to ensure commercial impact.

This role is for an IT Specialist in Intercom's new Berlin office. The IT Operations team supports employees with hardware, software, and third-party tools, managing user access, provisioning, and security. The role involves providing help desk support, owning account provisioning/deprovisioning, onboarding/offboarding, and maintaining the application stack. It requires extensive work with Jamf, Okta, Intune, Jira, and GitHub, as well as basic scripting and automation. The company emphasizes delivering a five-star IT experience and uses AI tools internally.

This role is for an Accounts Payable Manager at Intercom, an AI Customer Service company. The manager will lead global AP operations, manage the AP team, and drive improvements in systems, policies, and workflows. Responsibilities include overseeing daily operations, close activities, compliance, and partnering with other departments. The role also involves leading projects to enhance AP tools and processes.

This role supports and scales Intercom's revenue accounting operations, focusing on complex revenue workflows, improving visibility, and ensuring accuracy and compliance with ASC 606. It involves owning monthly close processes, managing revenue transactions, performing analysis, and validating system outputs. The role also partners with Finance Systems and Data teams, supports audits, and contributes to process improvements, including leveraging AI tools.

This role is for a Senior Employee Relations Business Partner at Intercom, an AI Customer Service company. The primary focus is on managing complex employee relations cases, partnering with HRBPs and leaders, enabling managers, driving consistency, mitigating risk with Legal, and enabling the organization. While the company is AI-focused and the role mentions leveraging AI and automation for case management, the core function of the role itself is not directly building or researching AI/ML models. It's a People/HR role within an AI company.

This role is for a Business Development Representative at Intercom, an AI Customer Service company. The primary responsibility is to generate revenue growth by creating and managing sales pipelines through prospecting activities like cold calling and email outreach. The role requires a strong desire to build a career in sales, customer-facing experience, and knowledge of the competitive landscape.

This role is for a Business Development Representative at Intercom, an AI Customer Service company. The primary responsibility is pipeline generation for the sales organization through strategic account targeting, expert enterprise prospecting, and delivering an exceptional prospect experience. The role requires a strong desire to build a career in sales, customer-facing experience, and knowledge of the SaaS landscape.

This is a Recruiting Coordinator role at an AI company (Intercom) that focuses on AI-powered customer service. The role involves managing the end-to-end interview scheduling process, supporting recruiters, serving as a point of contact for candidates, and assisting with job postings and recruitment operations. It requires at least 2 years of experience in a recruiting coordinator or similar role, strong attention to detail, and proficiency in GSuite, Microsoft Office, and ATS.

Account Executive for Intercom, an AI Customer Service company, focusing on driving new business growth with SMB customers in EMEA. The role involves owning the full sales cycle, generating pipeline, delivering product demos of the Intercom Suite including their AI agent Fin, and navigating commercial processes. Requires B2B SaaS sales experience, strong closing and demo skills, and fluency in French.

Intercom is seeking a Senior Privacy Counsel to lead global legal matters involving privacy, data protection, and cybersecurity, and to support AI governance and product development. This role will partner with various teams to manage legal risk and compliance with global privacy laws, develop a scalable privacy program, and educate stakeholders on data protection. The role requires deep experience with global privacy regulations and foundational knowledge of security programs.

Senior Privacy Counsel to lead global legal matters involving privacy, data protection, cybersecurity, and AI governance for an AI customer service company. Role involves advising engineering, product, security, sales, marketing, and HR teams on legal risk and compliance with global privacy laws and regulations, developing a scalable privacy program, and educating stakeholders.

This is a Sales Development Coordinator role at Intercom, an AI Customer Service company. The role focuses on early-stage sales processes, lead qualification, account research, and preparing sales materials. It is a 6-month fixed-term contract intended as a stepping stone into a full-time Sales Development Representative position.

This role is for an Accounts Payable Manager at Intercom, an AI Customer Service company. The manager will lead global AP operations, manage the AP team, and drive improvements in systems, policies, and workflows. Responsibilities include overseeing daily operations, close activities, compliance, and partnering with other departments. The role also involves leading projects to enhance AP tools and processes.

This role is for a Senior Mid-Market Account Executive at Intercom, an AI Customer Service company. The primary responsibility is to manage the full sales cycle for new business in the Mid-Market segment, evangelize the product, and contribute to the growth of the global Enterprise business. The role requires strong sales experience, SaaS background, and the ability to close net new business.

Manager, Account Executives (MidMarket) at Intercom, an AI Customer Service company. The role leads a team of Account Executives focused on new business revenue, with a concentration on their AI agent, Fin. Responsibilities include sales strategy, performance management, cross-functional collaboration, and customer focus. Requires 5+ years in a quota-carrying IC role and 3+ years of management experience, with a strong understanding of sales processes and talent development. The company emphasizes an AI-first approach to customer support.

This is a Senior Mid-Market Account Executive role at Intercom, an AI Customer Service company. The role focuses on driving new business growth by managing the full sales cycle for Mid-Market customers, evangelizing the product, and providing accurate forecasts. It requires 5+ years of Account Executive experience and 3+ years of SaaS sales experience.

Account Executive for Intercom, an AI Customer Service company, focusing on the Mid-Market segment. The role involves managing the full sales cycle, evangelizing the product, and contributing to business growth.