Principal Product Designer to lead the design and execution of SoFi Coach, an AI-native, agentic layer that will transform the platform into a proactive personal wealth manager. This role involves turning speculative AI capabilities into validated, agentic experiences, collaborating with leadership, and influencing cross-company strategy.

Principal Product Manager to define and scale SoFi's AI-powered SDLC platform, integrating AI into the product development process from discovery to continuous improvement. This role focuses on platform leadership at the intersection of AI, developer experience, CI/CD, testing, observability, and governance, defining how AI agents generate code, tests, and documentation, and integrating them into development workflows. Requires strong technical fluency, enterprise influence, and experience shipping LLM-powered or agent-driven products.

Product leader to define and scale Marketing Technology at SoFi, powered by AI. This role will own the vision for AI-driven marketing platforms, focusing on automating, personalizing, and scaling campaign creation and optimization to drive member acquisition, engagement, and retention. The goal is to build intelligent systems that autonomously create, optimize, and orchestrate campaigns at scale, improving growth efficiency.

This role focuses on defining the strategy, roadmap, and outcomes for securing the organization's product lifecycle and emerging AI/ML initiatives. It involves treating Product Security and AI Security capabilities as internal products, aligning with enterprise risk, and embedding security controls into the SDLC and AI/ML systems. Key responsibilities include developing strategy and roadmaps, managing security due diligence for M&A, defining product/capability management for security, portfolio management, and cross-functional collaboration with Product, Engineering, Data Science, Legal, and Compliance.

Senior Product Manager to own the fraud product strategy for all money movement rails at SoFi. This role involves owning real-time systems and detection logic, building high-precision detection logic that scales, and owning the risk profile for every inflow and outflow. The focus is on stopping bad actors while ensuring good members can transact smoothly, sitting at the intersection of Data Science, Engineering, and Payments.

Principal Product Manager to lead the strategy and roadmap for a Fraud, Risk & ML Platform. This platform is the unified foundation for event-driven decisioning, risk-based interdictions, real-time feature stores, and self-serve ML capabilities across the enterprise. The role focuses on reducing model time-to-market, enabling teams to build, deploy, and monitor ML models at enterprise scale, and improving platform adoption through a strong developer experience.

SoFi is seeking an Instructional Designer to create and support learning programs for operations employees. The role involves designing various learning materials, consulting with subject matter experts, analyzing technical content, and managing content libraries. The ideal candidate will have experience with AI tools for content creation, ADDIE and Kirkpatrick models, and Articulate Storyline.

This role is for a Senior Lifecycle Marketing Manager at SoFi, focusing on Home Equity products. The primary responsibility is to drive business growth by optimizing customer journey conversion through automated multi-channel workflows, campaign personalization, and experimentation. The role involves partnering with Product, Data, and Design teams, and leveraging AI-driven insights for hyper-personalization. While the role uses AI tools and insights, it does not involve building AI models.

Senior Staff Product Designer for SoFi's Money team, focusing on core banking products (checking, savings, debit/spend). The role involves leading the design lifecycle, driving projects from concept to launch, and setting design direction. A key aspect is leveraging AI-first prototyping with LLM tools (Claude, Gemini, GPT) and coding environments (Cursor, Replit) to rapidly explore and validate design concepts. The position also requires strong collaboration with cross-functional teams, executive leadership influence, and a focus on visual design craft and user trust in consumer financial products.

Senior Copywriter (Contract) at SoFi, a financial services company. This role focuses on writing branded communications for marketing projects across various channels, integrating AI tools into the workflow, and collaborating with design and marketing teams. The position requires strong copywriting skills, adaptability to brand tone, and experience with AI prompting for writing support. It is a contract role with potential for extension.

Senior Product Manager at SoFi to lead new initiatives in Personal Loans, focusing on growth, cross-sell, and member value. Will own and scale intelligent product recommendation and ranking systems, and evaluate new product opportunities. Partners with Data Science, Engineering, Design, Marketing, Risk, and Operations. Requires 5+ years PM experience, proven track record, data-driven mindset, and ability to thrive in ambiguity. Nice to have experience with growth, personalization, recommendation systems, fintech, and ML-driven products.

Seeking a Principal Product Manager to define the strategy and execution for an AI-based financial guide (SoFi Coach) that uses AI and personalization to provide proactive financial guidance to members. The role involves identifying new technologies, collaborating with cross-functional teams, and driving the product roadmap for end-to-end user journeys.

Senior Product Manager at SoFi to lead the Life Insurance roadmap, integrating it into lending and banking ecosystems. The role focuses on optimizing the end-to-end quote-to-purchase journey, streamlining the application experience with data scientists and third-party APIs, running a rapid experimentation roadmap, managing carrier partner integrations, building product-led growth features, and innovating with AI for a seamless member experience. Requires 5-8 years of Product Management experience in InsurTech or FinTech, with strong data and AI fluency, and familiarity with financial regulations.

This role is for a Senior Lifecycle Marketing Manager at SoFi, focusing on the Home Loans product. The primary responsibility is to develop and execute strategies to drive business growth across the entire customer lifecycle, including acquisition, activation, onboarding, engagement, loyalty, and retention. The role involves setting vision, building systems, collaborating with cross-functional teams, managing campaigns, and analyzing performance. While the role leverages AI-driven insights and collaborates with data science, its core function is marketing strategy and execution within the fintech domain, not direct AI/ML model development.

Principal Product Designer at SoFi, focused on shipping world-class member experiences across the SIPS ecosystem using AI-powered tools. The role involves leading 0-1 initiatives, setting design vision, and influencing at the organizational level within a regulated fintech domain.

Product Manager for Member Account Safety at SoFi, focusing on authentication, MFA, account recovery, fraud investigation experience, and securing profile changes. The role involves building systems to identify suspicious behavior and prevent account takeovers, aiming to balance security with user experience. It requires collaboration with engineering, fraud teams, and other product teams.

SoFi is seeking a Director of Operations Learning & Development to build and lead a scalable learning ecosystem for front-line operations employees. This role will own the strategy, operating model, and execution of onboarding, continuous training, new product readiness, and knowledge management. A key aspect of this role is to ensure training is AI-enabled and data-driven to improve key business outcomes like FCR, CSAT, and NPS. The director will also be responsible for selecting and optimizing a learning and content management system.

Entry-level Member Service Representative role at SoFi, focusing on inbound support for lending operations. The role involves responding to member inquiries via phone and chat, resolving issues, adhering to compliance guidelines, and advocating for members to improve products and policies. Requires a high school diploma and strong communication and organizational skills. Includes a nine-week training program.

SoFi is hiring a Home Equity Processor to manage a pipeline of home equity loans, ensuring accuracy and timeliness from application to closing. This role involves direct communication with applicants and internal/external stakeholders, gathering and analyzing documentation, and maintaining compliance with mortgage guidelines.

SoFi is seeking a Senior Manager, Corporate Communications to drive awareness and trust in their crypto, digital assets, and financial technology products. This role involves developing and executing communication campaigns, crafting messaging for various audiences, navigating the media landscape, and advising business leaders. The position also requires leveraging technology, including evaluating new AI tools to extend impact.

Senior Product Manager at SoFi focused on the Home Loans Consumer Experience. The role involves defining product strategy, owning the product backlog, driving experimentation, and launching new features to improve the digital home lending journey. It requires collaboration across various teams and a data-driven approach to enhance user experience and business impact within the fintech domain.

Entry-level Mortgage Loan Coordinator responsible for scheduling refinance closings, ensuring proper disclosure, communicating with borrowers, and updating fees. This role involves reviewing loan files, managing closing disclosures, and reconciling final documents with title companies.

This role focuses on risk and member experience within a financial institution, analyzing member feedback, fraud data, and dispute processes to identify and offboard high-risk actors while improving Net Promoter Score (NPS) and First Call Resolution (FCR). The analyst will use SQL and Python for data analysis, develop business cases, and monitor the fraud ecosystem.

This role focuses on improving the member experience within fraud and disputes processes at SoFi. The Program Manager will analyze existing workflows, identify bottlenecks, design solutions (process, policy, technology), and drive their implementation. The goal is to enhance efficiency, speed, empathy, and accuracy in handling fraud and dispute cases, ultimately building member trust. The role involves stakeholder management, data analysis to highlight pain points, and supporting business cases for proposed changes.

This role is for an Originations Specialist III at SoFi, a financial services company. The specialist will provide a high-quality loan experience to members, mastering different loan products through a phased training program. Responsibilities include reviewing applications, analyzing credit and income, verifying identity, documenting interactions, and assisting members through the funding process. The role requires experience in a contact center and financial services, strong communication and problem-solving skills, and attention to detail. It is a customer-facing product role within the fintech domain.

Senior Manager, Workday HCM role at SoFi focused on leading the execution and continuous improvement of the Workday HCM platform. This role involves driving the Workday roadmap, ensuring operational excellence, and supporting business needs at scale across HR and Finance. Responsibilities include stakeholder management, end-to-end delivery of HR initiatives, and team leadership.

This role is for a Treasury Manager at SoFi, focusing on developing and executing a Capital Stress Testing framework. It involves integrating forecasting, stress testing, and scenario analysis, partnering with various departments, and preparing reports for senior management. The ideal candidate has experience in Capital Management, Treasury, or Financial Risk Management within a bank or fintech, with a deep understanding of regulatory capital frameworks and financial modeling.

Seeking an experienced internal communications leader to manage the internal comms team and partner with executives and business leaders to inform, inspire, and connect employees globally. The role focuses on driving core company-wide internal communications programs, providing strategic counsel for critical initiatives, strengthening employee engagement and culture, championing communications best practices, refining measurement capabilities, and leveraging technology, including generative AI methods like ChatGPT, to extend impact.

This role is for a Staff Product Designer at SoFi, focusing on the borrowing experience, specifically for home loans. The designer will be responsible for crafting seamless and intuitive user experiences, collaborating with cross-functional teams, and driving new initiatives. The role requires strong interaction and visual design skills, and experience across the entire product lifecycle. It is a product-focused role within the fintech domain, not directly involved in AI/ML development.

This role supports internal loan teams by managing the end-to-end appraisal order process to ensure timely, accurate, and compliant execution. The analyst monitors active orders, coordinates with AMCs, and addresses risks that could delay loan closings. They act as a key operational partner, maintaining visibility into appraisal status and enforcing policy.

Senior Product Manager for SoFi's Loan Servicing team, responsible for building and scaling a multi-product servicing platform. This role involves partnering with engineering, data science, and other stakeholders to deliver new capabilities, drive member engagement, and increase member lifetime value within a regulated financial services environment.

This role is for a Mortgage Loan Closer at SoFi, a financial services company. The primary responsibilities involve managing the closing process for mortgage loans, ensuring compliance with company and investor requirements, preparing closing documents, and coordinating with various departments. The role requires experience in closing, knowledge of TRID guidelines, and strong organizational and communication skills.

Senior Product Manager to lead the Originations Core platform within the Borrow business unit at SoFi. This role involves defining and driving the strategy, roadmap, and execution for systems and experiences related to member loan discovery, application, and management. The PM will own foundational platform capabilities and member-facing experiences, partnering with engineering and business stakeholders to scale capabilities and improve conversion, efficiency, and member experience.

This role is a Quality Assurance Specialist focused on fraud operations within a financial services company. The primary responsibilities include monitoring calls and fraud reviews to ensure quality, compliance with laws and regulations, and identifying process improvement opportunities. The role requires experience in fraud investigations and a strong understanding of financial services policies.

Senior Product Manager to own the payments product experience and API/developer platform for SoFi's commercial banking platform. This role involves defining payment product strategy, owning the client-facing payment experience and API contracts, writing requirements for bank platform infrastructure, defining operations and exception handling, partnering with Risk and Compliance on controls, and owning go-to-market for new payment capabilities.

This role is a funding specialist for personal loans, student loans, and private school loans. The specialist ensures the accuracy of loan information before disbursement, partners with review and member experience teams, and handles customer service inquiries. Responsibilities include reviewing ID, VOE, payment details, bank account verification, contacting members for additional information, and processing enrollment account updates. The role requires experience in customer service within banking or financial services, strong communication and organizational skills, and proficiency in Google Sheets/Excel.

Associate Manager for Opportunities Resolution at SoFi, managing a team of specialists who handle escalated inquiries and complaints. The role involves coaching, hiring, training, monitoring performance, ensuring compliance, identifying process improvements, and participating in cross-functional projects related to risk and operational efficiency within a financial institution.

This role is a Pre-Approval Specialist at SoFi, a financial services company. The primary responsibilities include providing customer service, ensuring file quality, and processing borrower documents by obtaining and verifying necessary documentation for loan underwriting. This involves communicating with borrowers and third-party vendors to gather income, employment, and financial statements, and ensuring all documentation is complete and accurate before submitting to underwriting. The role requires experience in the mortgage industry, ability to calculate income, review credit reports, and knowledge of mortgage guidelines.

Senior Manager, Member & Account Safety at SoFi. This role focuses on owning the operational ecosystem for member business line and account safety initiatives, including journey strategy, operational design, content lifecycle management, frontline enablement, performance analytics, and cross-functional partnership. The position requires strong analytical, communication, and leadership skills within the financial services industry.

This role manages and evolves SoFi's enterprise case management platform, primarily focused on Pega. It involves defining workflow strategies, leading migrations (e.g., Zendesk to Pega), driving automation across various operations, and ensuring the platform meets business priorities, operational efficiency, and regulatory compliance. The role acts as a bridge between Product, Operations, Risk, and Engineering.

SoFi is seeking a Manager for their Capital Markets team to manage the structuring process for Securitizations and Loan Sales, analyze funding avenues, validate third-party analytics, monitor transaction performance, negotiate terms, and collaborate with internal and external stakeholders. The role requires strong analytical skills, knowledge of Intex Dealmaker and Bloomberg, and understanding of rating agency criteria.

Associate Manager, Originations (Review) at SoFi, responsible for leading and coaching a team of loan reviewers for personal, student, and private school loans. The role involves managing team performance, handling escalated customer issues, ensuring compliance, and identifying process improvements within a financial services context.

Director of Card Fraud at SoFi, responsible for defining and executing fraud strategies and policies to minimize losses and ensure member experience. This role involves developing and implementing fraud strategies, leading a team, partnering cross-functionally, building analytical frameworks, investigating fraud, and ensuring regulatory compliance (Regulation E, Regulation Z). Requires strong subject matter expertise in card fraud and disputes, people management, and analytical skills with proficiency in SQL, Python, or R.

This role is responsible for managing operational changes within a financial services company, ensuring smooth adoption of new products and processes. It involves portfolio management, communication, and developing scalable systems for change management.

This role is responsible for managing loan documentation after funding and ensuring loans are delivered accurately to document custodians. It involves administrative tasks such as scanning documents, shipping/uploading loan packages, and resolving exceptions, as well as communication with internal and external parties. The role is part of the mortgage operations team at SoFi Bank.

Senior Program Manager, Operational Excellence at SoFi, a fintech company. This role focuses on advising senior leadership on vision and strategy, complex problem-solving, systemic innovation through experiments and pilots, handling critical escalations, building strategic partnerships, upskilling the organization, and leading risk identification and mitigation. Requires significant experience in Operational Excellence and the ability to operate autonomously and influence stakeholders.

SoFi is seeking experienced Underwriters to review and decision home equity and mortgage loan applications. This role requires sound judgment, strong analytical ability, and a deep understanding of credit risk, collateral evaluation, and program guidelines.

This role supports the Operations Business Analytics & Efficiency team by conducting in-depth data analysis to identify opportunities for expense efficiency and operational improvement. The Analyst plays a key role in tracking the performance of value-capture initiatives, helping to build and maintain the analytical foundation that promotes data-driven decision-making and operational transparency across the organization.

Entry-level Member Service Representative role at SoFi, focusing on inbound member support for lending operations. Requires a 9-week training course and passing aptitude tests. Responsibilities include responding to inquiries, resolving issues, adhering to compliance, documenting interactions, and advocating for members. Requires strong communication, organizational skills, and a passion for helping others. This is a customer-facing role within a financial services company.

SoFi is seeking a Growth Marketing Manager to drive execution and performance of referral and virality marketing initiatives. This role will partner closely with Product and Engineering to define requirements and influence the roadmap of their AI-enabled referral platform, leading end-to-end project management of key initiatives, integrating referral strategies into marketing tentpoles, and analyzing performance data to identify opportunities across the referral funnel. The ideal candidate will have 5+ years of experience in marketing, growth marketing, or product marketing, with a strong analytical mindset and experience working cross-functionally with Product, Engineering, and Marketing teams.