Toast

Senior Software Engineer on the Voice AI team at Toast, focusing on building and advancing restaurant Voice products. The role involves improving the core Voice AI stack, implementing LLMs and AI inference, and working on low-latency AI, audio processing, and system architecture for large-scale consumer experiences. Requires fullstack web application development experience with backend (Java/Kotlin, Python) and frontend (React) technologies, AWS, Docker, Git, and database design.

Principal Product Manager for Voice AI at Toast, focusing on defining strategy, evaluating vendors, leading zero-to-one discovery and pilots, and commercializing a reusable voice platform for in-store restaurant experiences. The role involves defining vision, running vendor evaluations, driving pilots, designing platform APIs, leading go-to-market strategy, and coordinating cross-functional delivery. Requires AI product delivery experience, hands-on AI model evaluation, zero-to-one experience, platform mindset, and customer/ops empathy.

Principal Product Manager for Toast's Agent Platform, defining and scaling the foundational layer for AI agents across the company. This role focuses on orchestration, tool integration, governance, evaluation, and observability to ensure a seamless and trustworthy AI experience for Toast IQ.

Principal Data Product Manager, Applied AI at Toast. Owns the agenda for AI-enriched data to improve customer experience understanding. Prototypes, validates, and scales AI-powered data products using NLP, ML, and LLM approaches for customer success. Focuses on contact classification, summarization, sentiment analysis, churn detection, and product mention extraction. Manages pipeline from problem framing to embedding generation, classifier training, and production. Partners with data engineering for production implementations and owns quality governance for AI products in production.

Principal ML Engineer to build 0-to-1 internal tools for sales teams, leveraging LLMs and agentic workflows to automate tasks like account research and lead prioritization. The role involves hands-on backend engineering and ML implementation, integrating with systems like Salesforce and custom quoting engines, and delivering recommendations to sales users. Focus is on building new intelligence models and agentic systems.

Senior Product Manager for Support AI Experimentation at Toast. This role focuses on scouting new AI technologies, designing and running experiments for AI-driven support concepts, making go/no-go decisions, managing an experimentation roadmap, and translating findings into business outcomes. The role requires a deep understanding of the AI landscape and the ability to operate in an ambiguous, evolving environment.

Senior Manager, Data Science and Machine Learning at Toast, responsible for leading and influencing R&D to drive business value through innovative ML/AI solutions. The role involves collaborating with product and engineering stakeholders, shaping ML platform vision, breaking down initiatives, coaching teams, and expanding the AI product portfolio. Requires advanced degree, 5+ years of leadership experience, and proven success deploying ML in production.

Staff Software Engineer role at Toast, focusing on building and maintaining tools for customer care and onboarding. The role involves technical leadership, architectural direction, and delivering high-impact solutions for backend systems. While the company explores AI tools for development and operations, the core of this role is not AI/ML model development but rather building enterprise software. Experience with LLMs is a plus.

This role focuses on customer lifecycle marketing, managing multi-channel campaigns to drive product adoption and upsell revenue. It involves building automated customer journeys, targeting audiences using behavioral data, and optimizing campaigns through A/B testing. The role requires leveraging AI tools for workflow streamlining and copy variation.

Product Manager role focused on defining and delivering an AI-powered payroll onboarding experience for restaurants. The role involves setting strategy, owning business metrics, and reimaging onboarding through an AI-first lens, including intelligent automation, guided configuration, and proactive error prevention. It also includes evolving the system with AI-assisted tools and agentic patterns to improve speed, accuracy, and scalability, while ensuring a cohesive end-to-end customer experience.

This role focuses on building and leading the restaurant industry's definitive owned media brand, leveraging proprietary data to create content and audience systems that impact brand authority and pipeline. It involves designing and shipping experiments across various unpaid surfaces, including LLM answers, and applying AI-first strategies to content production and distribution. The goal is to establish Toast as the default source for restaurant industry insights and to build durable audience engines.

Senior Software Engineer role focused on building financial products for restaurants, including Toast Books, Cash Flow Insights, and Bill Pay. The role involves shaping technical strategy, leading architectural discussions, and mentoring engineers, with an emphasis on using AI tools to improve workflow efficiency and quality.

Senior Software Engineer on the Support AI team responsible for building and evolving voice and chat systems for customer support at scale. This role involves driving end-to-end development, integrating with third-party AI platforms and internal systems, and implementing observability for AI-powered experiences. The focus is on shipping fast, learning from real interactions, and building scalable systems in an evolving problem space.

Staff Software Engineer for a new, 0->1 venture at Toast, focusing on building and shipping an MVP using AI-assisted development tools. The role requires a generalist approach, architectural flexibility, and a bias for action in a high-ambiguity environment.

Product Designer for Toast's Commerce Platform, focusing on Voice AI experiences. The role involves designing end-to-end workflows, simplifying complex operator tasks, and driving the evolution of AI-driven tools, particularly voice, to help operators make better decisions. The designer will apply systems thinking to evolve platform-level experiences that leverage AI for operations, multi-location management, and menu management.

Senior Product Designer to drive experimentation and execution for an AI-first experience focused on the agentic management of restaurants and their people. Design end-to-end AI-first experiences on web and mobile, impacting how restaurants pay and schedule employees, communicate, and support professional development. Requires fluency with AI-native prototyping tools, data-driven design, user research, and collaboration.

Staff Salesforce DevOps Engineer responsible for architecting and evolving the CI/CD framework for complex Salesforce deployments, driving advanced automation and self-service tooling. This role also involves leading cross-application release management, providing technical leadership in resolving deployment challenges, and acting as a technical liaison. The engineer will leverage AI tools to enhance development workflows and improve velocity.

This role focuses on application security and security engineering within the fintech domain, with a strong emphasis on building and managing security intelligence services, identifying vulnerabilities, improving developer tooling for security, and assisting incident response. The role requires experience with Java web services, Python scripting, cloud architecture, and leveraging LLM AI features for development and security operations. Previous experience with fintech applications and associated requirements is also necessary.

Product Manager for Toast's New Ventures business unit, focusing on advertising and marketing initiatives for restaurants. The role involves defining roadmaps, driving requirements, ensuring internal alignment, supporting sales and customer success, and developing case studies. The role encourages the use of AI tools to enhance product development.

Senior Software Engineer, Mobile DevOps role at Toast, focusing on improving the CI/CD pipeline and developer experience for the Toast POS app. The role involves leveraging AI tooling to accelerate development and improve code quality, mentoring team members, and influencing the technical roadmap. Requires strong Android development experience, mobile CI/CD, and release engineering expertise.

Staff Software Engineer, Tech Lead - Mobile DevOps at Toast. This role focuses on improving the CI/CD, local developer experience, and release engineering for Toast's POS app. The engineer will provide technical leadership, strategic problem-solving, and mentor other engineers. A key aspect is leveraging AI tooling to enhance development workflows, boost build speeds, reduce lead times, and improve code quality. The role requires deep Android development experience, mobile CI/CD and release engineering expertise (Jenkins, Gradle), and a passion for improving developer experience. While AI tools are used to enhance productivity, the core craft is not AI/ML model building.

Toast is seeking a Staff Analytics Engineer to join their new Customer Success Data & Analytics team. This role will be responsible for building the data infrastructure, semantic layer, dbt models, and analytics datasets that power reporting, dashboards, and AI-driven workflows. The engineer will focus on data modeling, metrics standardization, and analytics infrastructure to support CS outcomes like customer retention and agent performance. They will also build feature datasets for AI/ML use cases such as customer health scoring and churn prediction. The role requires strong SQL, dbt, and Snowflake experience, with a focus on data quality, testing, and documentation.

Senior Product Manager for Toast's consumer payments, focusing on strategy, roadmap, and execution for payment experiences across the Toast ecosystem. This role involves defining and driving innovation in card payments, stored value, guest checkout, loyalty-linked payments, and emerging payment methods to improve both guest experience and restaurant economics. The role requires cross-functional collaboration with various teams including Engineering, Design, Data, Risk, Operations, and Legal, and emphasizes strong product judgment, technical fluency, and leadership in an ambiguous environment. The role also involves evaluating the use of AI tools to enhance product development processes.

Product Manager to lead the AI Marketing Agent product space, focusing on building an AI partner that plans, creates, deploys, and optimizes marketing tactics for restaurants. The role involves defining strategy, integrating with existing platforms, exploring new skills, and partnering with cross-functional teams to drive merchant growth and revenue.

This role focuses on building the technical foundation for product analytics, including data capture, structuring, and availability for analysis. It involves designing systems for telemetry, experimentation, and AI-driven insights to understand user behavior and measure product impact. The role emphasizes creating scalable data models and ensuring data reliability to support data-driven product development and AI workflows.

Senior Product Manager to drive the vision, strategy, and execution of Toast's configuration and change management experience across the platform. This role will work closely with engineering, design, and go-to-market teams to craft an experience that supports customers and their business needs. The role will also embrace and advocate for the use of AI tools to accelerate product discovery, streamline execution, and explore new product experiences.

Senior Fullstack Engineer for Toast's New Ventures unit, focusing on building new products and business lines from scratch. The role involves backend development, architecture, and contributing to business strategy, with an emphasis on leveraging AI tools to enhance the development workflow.

Product Manager for Toast's onboarding platform, focusing on building intelligent, scalable solutions to improve restaurant onboarding speed and customer experience. The role involves defining vision, developing capabilities, establishing standards, and using data to drive improvements, with a strong emphasis on leveraging AI tools.

Senior Manager, Pricing Strategy role at Toast, focused on building, testing, and scaling pricing systems. The role emphasizes integrating AI-based tooling and applications into pricing strategies and workflows, requiring strong project management, analytical skills, and cross-functional collaboration to drive commercial outcomes. This is a product-focused role within the enterprise AI domain, aiming to scale AI-driven pricing solutions.

Senior Software Engineer role at Toast, focused on Payroll and Team Management. The role involves full-stack development, owning software end-to-end, participating in architectural discussions, and mentoring. A key aspect is leveraging AI tools to enhance development workflows and productivity. Requires 8+ years of back-end experience in Java/Kotlin, proficiency with modern web standards, SQL/NoSQL databases, and distributed systems. The company emphasizes using AI tools across disciplines to improve efficiency and quality.

MBA Product Manager Intern role at Toast, focusing on shaping the future of restaurant technology. The intern will lead high-impact initiatives from strategy through execution, partnering with cross-functional teams to solve complex business problems and build innovative solutions. The role involves defining product strategy, identifying business opportunities, drafting product requirements with AI copilots, prioritizing roadmaps, and collaborating with engineering and go-to-market teams. The intern will also learn to use AI tools for productivity and apply AI within product experiences to create smarter solutions for restaurants. The company emphasizes integrating AI into all aspects of work and product experience.

This role is for a Senior Principal Software Engineer focused on the Go To Market (GTM) Experiences at Toast. The primary responsibility is to define and drive the multi-year technical strategy and architectural evolution for platforms that shape customer engagement, onboarding, support, and product-led growth. The role involves leading technical direction for a broad ecosystem, including AI-assisted capabilities and agent tooling, ensuring these systems work together as a unified platform to improve customer outcomes and operational efficiency. While AI is mentioned as a component of the systems being built, the core craft of the role is platform engineering and technical strategy, not direct AI/ML model development.

Manager of Device Testing and Automation at Toast, focusing on hardware quality and leading a transition to automation. The role involves managing a team, modernizing processes, and collaborating with product and engineering. While AI tools are mentioned for test efficiency, the core function is not AI model development.

This is a field sales role for Toast, a company that provides technology solutions for restaurants. The Territory Account Executive will be responsible for prospecting, building relationships, and closing deals with new restaurateurs in their assigned territory. The role requires sales experience, strong communication skills, and the ability to work independently in a fast-paced environment. Toast uses AI tools internally to support various business functions, including sales and hiring, and encourages employees to embrace these tools.

Toast is a company that provides technology solutions for restaurants and local businesses. This role is for a Territory Account Executive focused on SMB clients. The AE will prospect, build relationships, and close new business by understanding client needs and offering customized solutions. Responsibilities include managing the sales cycle, conducting demos, leveraging Salesforce, and understanding the competitive landscape. Requirements include sales experience, reliable transportation, strong communication and negotiation skills, and technical proficiency. The company mentions using AI tools internally to empower employees and in their hiring process.

Salesforce Developer role focused on building and maintaining scalable infrastructure on the Salesforce platform using Apex, LWC/Aura, and Flows. Requires expertise in Salesforce CPQ, integrations, and DevOps. The company mentions using AI tools internally and in hiring, but the role itself is not AI/ML focused.

This role is for a PeopleHub Partner at Toast, a restaurant platform company. The role focuses on providing specialized support to employees and managers, coaching leaders on performance management, handling complex employee relations matters including investigations and conflict resolution, and ensuring equitable and inclusive employee experiences. The role also involves tracking case trends and compliance data, and utilizing ER tools, including AI workflows, to improve efficiency. While the role mentions using AI workflows and being excited about AI, the core responsibilities are in HR and employee relations, not directly building or researching AI.

This role is for a PeopleHub Partner at Toast, a restaurant platform company. The role focuses on providing specialized support to employees and managers, coaching leaders on performance management, handling complex employee relations matters including investigations and conflict resolution, and ensuring equitable and inclusive employee experiences. The role also involves tracking case trends and compliance data, and utilizing ER tools, including AI workflows, to improve efficiency. While the role mentions using AI workflows and being excited about AI, the core responsibilities are in HR and employee relations, not directly building or researching AI.

This is a sales role for a company that uses AI tools internally across various departments, including sales, to improve efficiency and quality. The role itself is not directly involved in building or researching AI models.

Senior Manager, People Products (Workday) at Toast, a restaurant technology company. This role leads a global team to manage and evolve the Workday HCM system, focusing on product ownership, strategic roadmap development, and integrating AI-forward initiatives to enhance employee experience and internal workflows. The position requires deep Workday expertise, leadership in hyper-growth environments, and a focus on scalable architecture, compliance (SOX), and agile delivery.

This is a sales role at Toast, a company that provides technology solutions for restaurants. The Territory Account Executive will be responsible for prospecting, building relationships, and signing up new restaurant clients in their assigned territory. The role involves understanding client needs, developing customized solutions, and managing the sales cycle from start to finish. While the company uses AI tools internally and in its hiring process, this specific role is focused on sales and does not involve building or directly working with AI models.

This role is for a Territory Account Executive at Toast, a company that provides technology solutions for restaurants. The primary responsibility is to prospect, build relationships, and sign up new restaurant clients in a specific geographic territory. The role involves managing the full sales cycle, conducting demos, and developing customized solutions. While Toast uses AI tools internally and in its hiring process, this specific role is focused on sales and does not involve building or directly working with AI/ML models.

Toast is seeking a Customer Success Manager II for their SMB dedicated team. This role focuses on building relationships with high-revenue SMB customers, driving product adoption, satisfaction, retention, and identifying opportunities for revenue growth. The CSM acts as a trusted advisor, translating customer goals into strategic recommendations and providing consultative engagements. The role involves working cross-functionally with sales, product, and support teams, and requires up to 10% local travel for customer visits. The ideal candidate has 2+ years of experience in account management or sales, strong technical aptitude, and excellent communication and problem-solving skills. Experience with POS software or the tech/SaaS industry is a plus.

This is a sales role for a Territory Account Executive at Toast, a company that provides technology solutions for restaurants. The role involves prospecting, building relationships, and closing deals with new restaurateurs in a specific geographic territory. While the company uses AI tools internally and in its hiring process, the core function of this role is sales, not AI/ML development.

Toast is seeking a Bilingual Mandarin Territory Account Executive to drive new business acquisition within Asian cuisines in Portland, OR. This role involves converting inbound leads, uncovering new demand through referrals, and providing a tailored experience to Mandarin-speaking customers. The Account Executive will demonstrate how Toast's digital platform benefits restaurants, manage sales activities like calls, emails, product demonstrations, quotes, and contracts in the customer's preferred language, and ensure a successful post-sale transition to the onboarding team. Understanding the competitive landscape is also key. The role requires fluency in English and Mandarin, and prior sales experience is preferred.

Toast is a company that provides technology solutions for restaurants. This role is for an SMB Flex Territory Sales Account Executive who will prospect, build relationships, and sign up new restaurateurs in their local area. The role involves understanding customer needs, developing customized solutions, and managing the sales cycle. While Toast uses AI tools internally and in its hiring process, this specific role is focused on sales and does not involve building or directly working with AI/ML models.

Product Marketing Manager for Toast's Enterprise division, focusing on go-to-market strategy for AI-driven offerings and collaborating with Product, Marketing, Sales, and Customer Success teams. The role involves defining positioning, messaging, and sales strategies for both existing and new AI products, and informing the product roadmap with market insights.

This is a sales role at Toast, a company that provides technology solutions for restaurants. The role involves prospecting, building relationships, and closing deals with new restaurateurs. While Toast uses AI tools internally and in its hiring process, this specific role is focused on sales and does not involve building or directly working with AI models.