Zendesk

Student Developer role at Zendesk focusing on building scalable, high-performance products and services. The role involves shipping code to production, using metrics and tracing, and gaining hands-on experience in software engineering within an agile environment. Requires current enrollment in a CS or related degree, basic coding skills, and authorization to work in Denmark.

This role is a Solutions Architect for Zendesk's Contact Center as a Service (CCaaS) platform, focusing on pre-sales technical scoping and designing customized solutions for clients. It involves deep technical expertise in AWS (Connect and other services) and SaaS applications within a CCaaS environment, translating business needs into technical proposals and ensuring seamless project delivery. The role is customer-facing and requires strong communication and presentation skills to articulate complex technical concepts and build confidence in proposed solutions.

This role is a Business Development Representative focused on software sales within the Commercial/Enterprise market segment. The primary responsibilities include identifying, uncovering, and qualifying sales opportunities to build pipeline for the sales team. While AI may be used in the application screening process, the role itself is not AI-related.

Manager for Solutions Consulting team, responsible for leading Sales Engineers and subject matter experts to align Zendesk's platform with customer business outcomes and requirements, driving growth and retention. Requires experience in high-growth SaaS, CX, or AI environments, leadership, and technical literacy in CX tools, cloud technologies, and AI/ML applications.

This role is for an SMB Account Executive at Zendesk, focusing on B2B sales within the SaaS industry. The primary responsibilities include driving revenue growth by acquiring new customers, expanding existing accounts through cross-selling, managing customer relationships, and utilizing data insights for prospecting and retention. The role requires strong sales, communication, negotiation, and organizational skills, with a minimum of 2 years of B2B sales experience in SaaS.

This role is a Senior Manager, Financial Analysis & Strategy within Product Development at Zendesk. The primary focus is on financial modeling, forecasting, and providing strategic financial guidance to Product and Engineering leaders to support product roadmap decisions and business outcomes. It involves partnering with business leaders, performing analyses, delivering reports on financial and operational metrics, and improving financial systems and processes. The role requires strong analytical skills, financial modeling expertise, and the ability to influence senior leadership.

Engineering Manager at Zendesk, leading product engineering teams focused on customer experience. Responsibilities include managing and mentoring engineers, collaborating with cross-functional teams, driving technical challenges, and championing engineering excellence. Requires 12+ years of industry experience with 3-4 years in leadership, proficiency in various tech stacks (Java, Ruby, JavaScript frameworks), and cloud platforms (AWS/Azure/GCP).

Sales Development Representative role at Zendesk, focusing on generating leads and driving the sales pipeline for the Japanese market. This is a phone-based position that involves qualifying inbound leads, triaging customer service calls, and collaborating with sales and marketing teams. No prior experience is required, but a strong motivation for technical sales and a goal-oriented approach are valued. The role requires native-level Japanese proficiency and strong communication and problem-solving skills.

Software Engineer II / Senior Software Engineer at Zendesk, focusing on building scalable, high-performance products and services. The role involves collaborating globally, writing code, designing documents, testing, and deploying. While there are multiple roles in different areas including Machine Learning, the core responsibilities for this general consideration role are broad software engineering tasks. The ML organization aims to deliver intelligent products to enhance customer support agent productivity.

Manager for Technical Account Management in North America, focusing on leading a team of TAMs to help strategic enterprise customers maximize value from Zendesk products and services, including CRM and AI solutions. The role involves people management, program management, and technical leadership to drive customer success and adoption.

This role is for a Director of Sales Strategy at Zendesk, focusing on transforming how the company drives revenue growth and operational excellence. The responsibilities include setting sales acceleration vision, leading a team, partnering with other departments, driving enterprise-level transformation, translating data into recommendations, and championing best practices. The role requires extensive experience in SaaS sales strategy, management consulting, or GTM leadership, strong analytical and communication skills, and the ability to present to C-suite and board-level audiences. While AI tools may be used in the application screening process, the core function of the role is not AI/ML development or research.

Senior Enterprise Account Executive role at Zendesk, focused on driving revenue growth by acquiring new enterprise customers and expanding existing partnerships within the SaaS space. The role involves managing complex sales cycles, building C-level relationships, and leveraging data insights to optimize sales strategies.

This role is for a Senior Sales Specialist focused on Employee Service solutions at Zendesk. The primary responsibilities involve sales, positioning use cases, collaborating with the sales team, conducting ROI analysis, and providing subject matter expertise. While Zendesk uses AI for application screening, this role itself is not AI-related as it does not involve building or directly working with AI/ML models. The domain is enterprise AI due to the nature of Zendesk's product offerings.

This role is for an IT Business Systems Analyst with a focus on Netsuite Core finance, R2R and S2P processes. The analyst will be responsible for analyzing and optimizing value streams, gathering and documenting requirements, facilitating cross-functional collaboration, participating in agile practices, utilizing AI tools for enhancement, conducting user acceptance testing, and supporting change management initiatives. The role requires a strong background in business systems analysis, SaaS tools, and agile methodologies, with a minimum of 8 years of experience.

This role is a Digital Sales Representative for Zendesk, focusing on new and existing customers. The primary responsibilities include responding to inbound leads, resolving customer inquiries, becoming a product expert, conducting discovery calls, providing demos, and meeting sales targets. The role requires excellent communication skills in Dutch, German, Arabic, or French, along with English, and at least 2 years of sales experience, preferably in software/SaaS.

Senior Software Engineer (Frontend) at Zendesk, focusing on customer experience products. Responsibilities include collaborating with engineers, using development methodologies, designing solutions, ensuring code quality, and participating in code reviews. Requires 8 years of frontend experience, expertise in JavaScript, React, and familiarity with AI tools like Cursor and GitHub Copilot.

This role is for a Business Development Representative at Zendesk, focusing on driving new business and generating pipeline for the EMEA region. It involves outbound prospecting, customer engagement, and contributing to sales strategy. The role is part of the sales and talent pipeline, emphasizing sales training and career acceleration within a customer support platform company.

This role is a Senior Solutions Consultant at Zendesk, focusing on the technical aspects of the sales cycle for enterprise and mid-market clients. The consultant acts as a technical bridge between sales and prospects, managing customer relationships and delivering technical information. Key responsibilities include understanding business requirements and mapping them to software solutions, managing pilots and proofs of concept, and possessing strong communication and problem-solving skills. While the company mentions AI in the context of application screening, the role itself is not AI-development focused.

This role is a Business Development Representative focused on sales and talent pipeline for the EMEA region. The primary responsibilities include driving new business, managing outbound leads, and generating pipeline through prospecting. While AI tools may be used in the application screening process, the role itself is not AI/ML related.

Zendesk is seeking a Product Led Growth Sales Specialist to handle inbound inquiries, articulate value, and collaborate with sales professionals. This role focuses on customer engagement and driving growth within the digital segment.

Zendesk is seeking a Product Led Growth Sales Specialist to handle inbound inquiries, articulate the value of Zendesk's solutions, and collaborate with sales teams. This role is focused on customer engagement and driving growth within the Digital Segment.

Zendesk is seeking an SMB Account Executive to drive revenue growth by acquiring new customers and expanding existing accounts in the SaaS landscape. The role involves managing customer relationships, cross-selling products, and utilizing data insights to achieve sales targets. This is a B2B sales role focused on revenue generation and customer satisfaction.