Zendesk

Staff Golang Engineer for Zendesk's Workforce Management product, an AI-powered solution for forecasting, scheduling, and agent performance tracking. The role focuses on designing and delivering scalable backend systems, influencing technical direction, and ensuring operational excellence.

Senior Staff Software Engineer (Frontend) to lead the technical direction, architecture, and development of a feature-rich system for onboarding, adopting, and managing Zendesk products, while also empowering internal teams to integrate solutions. The role involves driving engineering excellence, collaborating with product and design, mentoring engineers, and owning end-to-end delivery of mission-critical features for enterprise customers.

This role is for a Premier Support Engineer at Zendesk, focusing on providing technical support and guidance to enterprise customers. The role involves troubleshooting complex SaaS solutions, understanding Zendesk architecture, and advising on product usage, APIs, and SDKs. It requires strong communication, prioritization, and cross-functional collaboration skills.

This role is for a Senior Technical Account Manager at Zendesk, focusing on strategic technical advisory for enterprise customers to drive customer experience transformations and deliver measurable business outcomes. The role involves architecting complex CX ecosystems, leading executive reviews, and influencing product development. It requires extensive technical experience in SaaS environments and strong communication skills.

This role is for a Senior Services Consultant focused on the technical delivery of Zendesk for Contact Center solutions, specifically using Amazon Connect. Responsibilities include requirements gathering, solution design, configuration, deployment in AWS, client training, and communication with project teams. Requires strong experience with Amazon Connect, AWS, Python, and cloud-based solutions.

Zendesk is seeking an Identity Access Management Engineer to design, configure, test, implement, and maintain systems controlling access to organizational resources. This role focuses on ensuring authorized access and preventing unauthorized entry, managing identity management tools, cloud tooling, and SaaS applications like Okta. Responsibilities include gathering requirements, managing app integrations, defining access policies, and resolving IAM lifecycle issues.

Technical Business Systems Analyst to mature Identity and Access Management program, partnering with IAM Engineers to build a scalable foundation and implement security best practices. Focus on Attribute-Based Access Control (ABAC) and Role-Based Access Control (RBAC) within Okta to achieve an automated, least privilege environment.

Senior Software Engineer (Backend - Fullstack) at Zendesk, focusing on building and maintaining customer experience software. Requires strong backend programming skills, experience with JavaScript/React, and familiarity with AI tools for developer productivity. The role involves the full SDLC, collaboration, and mentoring.

Software Engineer II on the Partner Platform team at Zendesk, focusing on the App Marketplace, Marketplace Payment, App Runtime, and App Development Tools. The role involves producing high-quality code, tests, and documentation, contributing to solution designs, and adhering to engineering best practices. While the team supports the company's AI automation strategies and the candidate is expected to have good exposure to AI coding tools, the core responsibilities are in traditional software engineering for a SaaS platform.

GTM Engineering Manager to lead Salesforce Business System Analysts and Engineers, driving the delivery of Prospect-to-Quote and Quote-to-Invoice technology initiatives. Responsibilities include team leadership, agile delivery, system execution on Salesforce, CPQ, Zuora, and Gong, quality assurance, release management, and global stakeholder alignment. Requires strong Salesforce/GTM Systems experience, agile/Scrum expertise, and a technical foundation in Salesforce administration/development.

This role is for a Technical Architect at Zendesk, focusing on understanding and implementing customer requirements, collaborating with customer SMEs, and crafting technical solutions for integrating Zendesk into customer workflows. The role involves technical conversations, presenting solutions, communicating technical concepts, providing feedback to product development, designing and POCing technical solutions, and suggesting workarounds. It requires experience with SaaS applications, RESTful APIs, backend and client-side development, and strong analytical and communication skills.

Senior Software Engineer with PHP experience to join the Workforce Management product team, focusing on designing and delivering scalable backend systems for AI-powered features related to forecasting, scheduling, and agent performance tracking.

Software Engineer II with PHP experience to join the Workforce Management product team, focusing on building scalable backend systems for AI-powered customer service solutions. The role involves end-to-end SDLC ownership, technical decision-making, performance optimization, and mentoring.

Zendesk is seeking a PHP Tech Lead (Staff Software Engineer) to join their Workforce Management product team. This role involves designing, building, and operating scalable PHP services that power customer-facing features and internal platforms. The lead will set technical direction, raise engineering standards, and deliver systems for secure and efficient scaling. Responsibilities include leading architecture, driving the full SDLC, defining engineering standards, building high-throughput APIs, mentoring engineers, and partnering with other teams. The role requires 8+ years of experience with PHP backend systems, modern PHP frameworks (Laravel preferred), REST APIs, distributed systems, and cloud environments.

Zendesk is seeking an Incident Response Lead to manage and coordinate incident response for their internal IT services. This role involves leading triage, restoration, swarming, and post-incident reviews for critical SaaS applications, aiming to reduce MTTR and improve overall reliability.

Zendesk is seeking an Incident Responder to support their internal IT services. This role focuses on participating in incident triage, restoration, and post-incident reviews, aiming to reduce Mean Time to Resolution (MTTR) and improve reliability across critical SaaS applications. The position requires experience in incident management or SRE, with a strong emphasis on operational tasks, collaboration, and process adherence.

This role is for a Senior Software DevOps Engineer at Zendesk, focusing on designing, implementing, and maintaining tools and processes for CI/CD, infrastructure automation (Terraform, ArgoCD on AWS), containerization (Docker, Kubernetes), and monitoring (Datadog, Sentry, CloudWatch). The role involves ensuring reliability, security, and performance of infrastructure, with a mention of AI and Cloud Computing as technologies Zendesk uses for its customers.

Senior Data Engineer role focused on building and maintaining data warehouse solutions, ELT pipelines, and data models using technologies like BigQuery/Snowflake, dbt, and Airflow. The role involves collaborating with business partners to define analytics outcomes and ensure data integrity.

Staff Software Engineer to help design and deliver scalable, reliable systems that power AI-augmented customer experiences. Own complex components end-to-end, influence architecture and technical direction, and mentor other engineers.

Staff Software Engineer focused on full-stack backend development (Ruby+React) for Zendesk's customer onboarding and management platform. The role involves technical leadership, architecture definition, and driving the development of a feature-rich system serving both customers and internal teams. Responsibilities include coding, feature breakdown, ownership, technical discussions, prioritizing tech debt, code reviews, collaborating with design/product, triaging customer issues, and providing operational support. Requires 9+ years of experience in full-stack engineering, proficiency in languages like Java, Ruby on Rails, GoLang, Scala, Typescript, NodeJs, and experience with JavaScript, TypeScript, React, Redux, and MySQL. Experience coaching engineers and influencing without authority is also valued. The tech stack includes Ruby on Rails, MySQL, Redis, Go, Java, gRPC, REST APIs, Kafka, GraphQL, Kubernetes, Docker, AWS, and Datadog.

Senior Software Engineer on the Zendesk Data Platform team, responsible for building and maintaining the infrastructure that supports all products, insights, and customer-facing reports. The role involves working at the intersection of software engineering and data infrastructure, focusing on compliance tooling, system reliability, next-generation reporting and analytics infrastructure, and managing the full development lifecycle on AWS, Snowflake, and Docker.

Engineering Manager at Zendesk, leading product engineering teams focused on customer experience. Responsibilities include managing and mentoring engineers, collaborating with cross-functional teams, driving technical challenges, and championing engineering excellence. Requires 12+ years of industry experience with 3-4 years in leadership, proficiency in various tech stacks (Java, Ruby, JavaScript frameworks), and cloud platforms (AWS/Azure/GCP).

Software Engineer II / Senior Software Engineer at Zendesk, focusing on building scalable, high-performance products and services. The role involves collaborating globally, writing code, designing documents, testing, and deploying. While there are multiple roles in different areas including Machine Learning, the core responsibilities for this general consideration role are broad software engineering tasks. The ML organization aims to deliver intelligent products to enhance customer support agent productivity.

This role is for an IT Business Systems Analyst with a focus on Netsuite Core finance, R2R and S2P processes. The analyst will be responsible for analyzing and optimizing value streams, gathering and documenting requirements, facilitating cross-functional collaboration, participating in agile practices, utilizing AI tools for enhancement, conducting user acceptance testing, and supporting change management initiatives. The role requires a strong background in business systems analysis, SaaS tools, and agile methodologies, with a minimum of 8 years of experience.

Senior Software Engineer (Frontend) at Zendesk, focusing on customer experience products. Responsibilities include collaborating with engineers, using development methodologies, designing solutions, ensuring code quality, and participating in code reviews. Requires 8 years of frontend experience, expertise in JavaScript, React, and familiarity with AI tools like Cursor and GitHub Copilot.