Airbnb

Lead, Advanced Analytics, Product role at Airbnb focusing on strategic business and product initiatives through data analysis, experimentation, statistical modeling, and reporting. The role partners with the head of Product for Marketplace and works on areas like pricing, availability, and competitive intelligence. Requires strong technical expertise in data science, product analytics, experimentation, causal inference, and familiarity with LLMs.

This role focuses on advanced data analysis, metric definition, experimentation, and synthesis to drive strategic decisions related to incentives for supply growth in a marketplace setting. The individual will analyze data to understand the impact of incentives on key metrics, define new metrics, build dashboards, and conduct A/B tests. Collaboration with cross-functional teams is essential.

Staff Technical Program Manager for Airbnb's Reliability & Observability team, focusing on ML engineers, infrastructure, and product managers to ensure platform robustness and transparency. The role involves shaping technical direction, defining success criteria for AI initiatives, and managing projects related to AI-powered product experiences, with a strong emphasis on reliability and observability frameworks.

Senior Backend Software Engineer for Airbnb's Media Foundation team, focusing on building and scaling the platform that powers all media experiences. The role involves designing and implementing backend systems for media processing, storage, and serving, with a key responsibility in enabling ML/AI analysis on media assets and serving extracted metadata. The position emphasizes scalable, reliable systems, cost optimization, and collaboration with product teams.

Staff Software Engineer focused on data pipelines and ML models for host personalization products, aiming to improve host experience on Airbnb.

Senior Software Engineer role focused on building and scaling AI-driven features for Airbnb's community support systems, including classical ML and Generative AI. The role involves full-stack development, backend component building, and close collaboration with ML/GenAI engineers to enhance agent experience and operational efficiency.

Senior iOS Software Engineer role focused on building AI-native tooling and infrastructure to improve quality and developer velocity within Airbnb's mobile development lifecycle. The role involves creating AI-driven agents and leveraging LLMs for tasks like test orchestration and generation, aiming to optimize CI/CD pipelines and reduce feedback loops for engineers.

Senior Staff Data Engineer role focused on building and scaling data infrastructure and pipelines to power Airbnb's Guest and Host products, including machine learning models and data products. The role involves designing foundational data models, ensuring data quality, and optimizing data processing systems at petabyte scale.

Staff Software Engineer role focused on building and maintaining large-scale, distributed data systems (batch and real-time) that power machine learning models and unlock new product features for Airbnb's Communication & Connectivity organization. The role involves architecting ML infrastructure, optimizing for performance, and collaborating with various engineering teams, including those applying GenAI and LLMs.

Senior Android Software Engineer role focused on evolving the Quality Platform by building AI-driven tooling and infrastructure to optimize CI/CD pipelines, enhance developer velocity, and ensure code quality. The role involves hands-on development with Kotlin, leveraging LLMs for test orchestration, generation, and discovery, and collaborating with product teams to integrate AI solutions into the development lifecycle.

This role focuses on building scalable systems and integrating inclusion expertise into People team workstreams and across the employee experience. The Solutions Designer turns research, data, and strategy into production-ready solutions (e.g., blueprints, toolkits, strategic programs) that can be adopted by others. A key aspect is leveraging AI and technology to scale reach, identify workflows where AI tools can increase consistency, reduce bias, or expand reach, and building these workflows or playbooks. The role emphasizes building equity systems, translating D&B insights into business language, and measuring outcomes.

This role focuses on building data infrastructure, measurement systems, and self-service analytics tools to support Airbnb's international growth. The analyst will develop and lead initiatives for international growth strategy, focusing on measurement, tool building, and insights generation from various data sources. They will collaborate with multiple stakeholders and leverage AI technologies to enhance their craft.

This role focuses on building data infrastructure, measurement systems, and self-service analytics tools to support Airbnb's international growth. The analyst will develop and lead initiatives for international growth strategy, focusing on measurement, tool building, and insights generation from various data sources. They will collaborate with multiple stakeholders and leverage AI technologies to enhance their craft.

Systems Engineer role focused on designing, building, and maintaining Finance integrations and reports on Oracle, with contributions to AI-assisted automation and cross-functional systems. The role involves Python development, integration design, and supporting enterprise platforms.

Senior Manager, Technical Program Management for Airbnb's Guest & Host Technology organization. This role focuses on managing and scaling a team of TPMs, driving process improvements, and ensuring successful delivery of product features, with an emphasis on leveraging AI to enhance productivity and minimize manual work. The role requires strong leadership, cross-functional collaboration, and experience in technical program management within a customer-facing product environment.

This role is for a Senior Associate in Premium Support at Airbnb, focusing on high-stakes customer interactions for high-end guests and hosts. Responsibilities include delivering bespoke customer support, managing complex cases, and enhancing the customer experience. The role requires strong communication, problem-solving, and emotional intelligence, with a minimum of 5 years of relevant experience in customer service, preferably in hospitality or premium support.

This role is for a Market Lead for Airbnb Luxe, responsible for developing the Airbnb Luxe offering in North America, Latin America, and the Caribbean. The lead will define strategy, manage a team of market experts, and drive results in expanding the luxury property portfolio while maintaining quality standards. The role involves leadership, business strategy, and luxury market expertise, guiding the team through the entire offering lifecycle from prospecting to portfolio optimization.

Manager for Airbnb Luxe Supply in North America, Latin America, and the Caribbean, responsible for leading a team of market experts to grow and optimize the portfolio of luxury homes while maintaining quality standards. This role involves people leadership, commercial strategy, and luxury market expertise, focusing on strategy setting, team coaching, and owning regional business performance.

Manager for Airbnb Luxe Supply in North America, Latin America, and the Caribbean, responsible for leading a team of market experts to grow and optimize the portfolio of luxury homes while maintaining quality standards. This role involves people leadership, commercial strategy, and luxury market expertise, focusing on strategy setting, team coaching, and owning regional business performance.

Airbnb is seeking a Community Engagement Lead to manage engagement for their Community Leaders segment. This role involves developing and executing engagement strategies, managing communication channels, creating content, and analyzing feedback to improve host satisfaction and retention. The ideal candidate has extensive experience in strategy, operations, and cross-functional leadership.

Senior Enterprise Account Manager at Airbnb in Paris, France, responsible for managing strategic partnerships with API Software providers and Enterprise Property Managers to grow high-quality stays. The role involves recruitment, enablement, optimization of partnerships, and acting as a trusted advisor to accelerate growth. Key responsibilities include owning a portfolio of partners, executing global strategies, building relationships with executives, analyzing data for growth opportunities, and educating clients on product roadmaps. Requires 8+ years of experience in strategic partnership or key account management, fluency in English and French, and strong analytical and negotiation skills. Experience with API integrations and hospitality technology is preferred.

Head of Growth Marketing for Airbnb in Asia, responsible for defining and driving growth strategy, leading a team, identifying market opportunities, and building regional capabilities including AI-first approaches to marketing and localized asset development. Requires deep understanding of Asian markets and extensive experience in growth marketing leadership.

Senior Market Manager for Airbnb Luxe in Mexico, responsible for driving supply growth through acquiring new listings and cultivating host relationships in the luxury real estate and travel sector. This role involves market expertise, a consultative approach to acquisition and account management, and cross-functional collaboration to ensure high standards and address host challenges.

This role is for a Sr. Aircover Specialist at Airbnb, focusing on providing community support for hosts and guests related to Airbnb's Host Guarantee and insurance policies. Responsibilities include handling inquiries, investigating claims, resolving disputes, and ensuring adherence to company policies. The role requires experience in claims, dispute resolution, customer service, and strong communication and negotiation skills.

This role is for an Implementation Project Manager at Airbnb, focusing on launching and improving AI-powered fraud and safety operations. The role involves managing cross-functional projects, defining business requirements, designing agent workflows, and ensuring rigorous testing and quality control of AI solutions before they are deployed to operations agents and customers. The goal is to deliver innovative, scalable, and world-class AI-driven experiences that build trust within the Airbnb community.

This role is a Customer Support Specialist focused on testing and improving new customer support initiatives and AI/ML initiatives through data annotation and evaluation. The primary focus is on customer support operations and product testing, with a secondary involvement in contributing to machine learning initiatives.

This role focuses on quality assurance and auditing within Airbnb's Payment Risk Operations, specifically concerning card fraud and chargebacks. The analyst will test investigations, identify process gaps, analyze transactions for fraud patterns, and report findings to leadership to improve the fraud risk management framework. It requires experience in regulatory compliance, merchant risk, fraud, or audit.

This role is for a Senior Complex Claims Manager at Airbnb, responsible for identifying, investigating, and managing risk and mitigation strategies for complex and large loss claims within the AirCover platform. The role involves partnering with internal and external stakeholders, developing strategies, managing insurers, and building dashboards to ensure effective claims resolution and risk management. It requires extensive experience in insurance claims, litigation, data analysis, and cross-functional influence.

Backend Software Engineer at Airbnb focused on building and scaling high-quality products for the European and EMEA markets, specifically in areas like payments, search, pricing, and inventory discovery. The role involves contributing to technical direction, ensuring reliability and performance, and collaborating with cross-functional teams to deliver personalized features and improve engineering quality.

Senior Market Manager role at Airbnb focused on the retention, growth, and optimization of host entrepreneurs and rising hosts. The role involves building strong relationships, optimizing listings, improving pricing strategies, and enhancing host success. It operates in a regulated environment, requiring collaboration with Public Policy, Legal, Tax, Product, and Communications teams to ensure compliant and sustainable market growth. Responsibilities include developing acquisition strategies, managing strategic partnerships, and creating new ones, while also developing and refining scalable supply management strategies.

Internship role supporting the LATAM Communications team at Airbnb in Brazil, focusing on developing and executing communication strategies, media relations, and content creation for various initiatives.

Field Sales Intern role focused on acquiring hosts for Airbnb Services in EMEA, involving lead generation, cold outreach, sales pitches, and onboarding.

Staff Software Engineer at Airbnb, focusing on building and refining major subsystems for guest and host experiences in Europe and EMEA. This role involves setting technical vision, leading engineering efforts, and collaborating across teams to deliver scalable and efficient solutions for booking surfaces, payments, search, pricing, and inventory discovery. Requires 9+ years of backend experience in large-scale service-oriented architectures and a strong understanding of architectural patterns for distributed systems.

Senior Consumer Communications Manager for Airbnb in Germany, responsible for developing and executing consumer-facing campaigns and managing media relations to drive awareness and brand consideration. This role requires a strong understanding of popular culture, storytelling, and project management within a fast-paced environment.

Manager, Payroll APAC at Airbnb responsible for end-to-end payroll delivery across Airbnb’s Asia-Pacific entities, ensuring accurate, compliant, and timely payments. Requires deep regional legislative expertise, hands-on experience with CloudPay and Workday platforms, and vendor management skills.

This role is for a Policy Manager in Korea for Airbnb, responsible for developing and executing policy campaigns, managing government relations, and engaging with stakeholders to further the interests of the host and guest community. The role requires strong analytical, communication, and organizational skills, with experience in policy issues and a proactive, results-driven approach.

Senior Software Engineer at Airbnb focused on building and enhancing guest and host experiences across Europe and EMEA. The role involves owning key company-level problem statements, driving critical projects, and leading the scoping, technical requirements, and implementation of new functionality within a large-scale service-oriented architecture. The engineer will collaborate with various teams, mentor junior engineers, and focus on data-driven decision making and performance optimizations.

Senior Employee Relations Manager at Airbnb to partner with HR, Legal, and business leadership on complex workplace matters, implement ER frameworks, and manage investigations. Requires 15+ years of experience in global investigations, strong knowledge of employment laws, and excellent communication and influencing skills. Experience with generative AI tools is a plus.

Manager for Airbnb's Premium Support team in British Columbia, Canada. This role involves overseeing a team of 10-15 customer service ambassadors, driving performance, building an engaged team, and supporting strategic initiatives. Requires 8+ years of experience in customer service or operations, with 5 years in direct staff management, strong analytical and problem-solving skills, and experience in crisis management and performance reporting.

Software Engineer role at Airbnb focused on building tools and systems for the Hotels organization, including product and platform features, services, and APIs to scale hotel launches and supply growth. Requires 3+ years of backend/full-stack development experience in JVM-based languages.

This role is for an Associate Principal in Strategic Finance & Analytics supporting Host Product at Airbnb. The primary responsibilities include partnering with Product, Supply, and Analytics leaders to drive impact assessment, inform product roadmap prioritization, and embed business context into product decision-making. The role requires a strong product mindset, financial and analytical rigor, and the ability to translate experimentation and user behavior into business implications and strategic recommendations for senior leadership. Key activities involve impact assessment of product experiments, performance management and OKR tracking, roadmap prioritization support, providing financial insights, and presenting to leadership.

This role is for a Strategic Sourcing Manager focused on Professional Services at Airbnb. The role involves leading end-to-end sourcing, supplier relationship management, and developing category plans to optimize spend, mitigate risk, and drive innovation. A key aspect is leveraging AI tools and automation to simplify procurement processes and enhance efficiency, though the core function is procurement and strategic sourcing, not AI development.

Airbnb is seeking a Legal Intern to join the Brazil legal consulting and Litigation teams for a 24-month internship. The intern will support the Brazil Litigation team in managing summonings, monitoring cases, managing outside counsel, drafting reports, and participating in team projects.

This role is for a Supervisor in the Payments Compliance team at Airbnb, focusing on ensuring the safety and optimization of the online payment ecosystem. The role involves managing day-to-day operations, supporting leadership, providing compliance expertise, and coordinating projects within the payments and e-commerce space, including KYC, AML, and transaction monitoring. It requires people management experience and strong problem-solving skills in a regulated environment.

Lead UX Writer for Airbnb's Compliance team, focusing on KYC and other regulatory experiences. The role involves translating complex legal and business requirements into clear, user-friendly copy, creating scalable content patterns, and collaborating with cross-functional partners to ensure clarity, reduce risk, and maintain trust. This is a product-focused role within a mature enterprise AI domain, emphasizing user experience and regulatory adherence.

This role is for an Associate Principal, Strategic Finance & Analytics at Airbnb, focusing on partnering with business leaders across supply, quality, product, and finance. The responsibilities include financial planning and analysis, tracking performance, providing actionable insights, and strategic recommendations to drive growth and profitability. The role requires strong financial acumen, P&L management, forecasting, financial modeling, and SQL expertise. While the role mentions using AI to enhance processes, its core function is financial strategy and analysis, not AI/ML development.

This role focuses on managing safety concerns for Airbnb's community, including personal safety threats, domestic violence, child exploitation, and human trafficking. The specialist will investigate escalated issues, document findings, and work with teams to develop policies and tools. The role requires identifying threatening circumstances, empathetic communication, and quick decision-making to support survivors and mitigate brand risk. It involves managing cases, monitoring content, identifying trends in online risk, and collaborating with internal teams.

Senior Manager, Platform Management - Community Experience at Airbnb, focusing on designing and building products and platforms for customer support journeys. This role involves leading a team of managers, influencing product and platform roadmaps, and collaborating cross-functionally to enhance customer support experiences globally. Requires strong people leadership, strategic program management, product/platform development, customer support expertise, and data-driven decision-making.