Chewy

Associate Director, Data Science at Chewy to lead the Customer Care AI and Advanced Analytics organization. This role involves leading a team of Data Scientists and ML Engineers, driving the vision and strategy for AI/ML capabilities in customer care, including customer-facing AI, agent-assist, intelligent routing, operational optimization, forecasting, and generative AI. The position requires strong technical depth, strategic thinking, and leadership to deliver scalable, data-driven solutions.

Chewy is seeking a Research Scientist III with a background in optimization and machine learning (ML) to join the Supply Chain Outbound Science team. The role will focus on developing and implementing ML-based replenishment models to optimize outbound fulfillment and supply chain operations. Responsibilities include data analysis, model development, stakeholder collaboration, and process improvement.

Staff Machine Learning Engineer at Chewy focused on Sponsored Ads. The role involves deploying ML and data science models to improve shopping experience, selection, ranking, relevance, click-through prediction, bidding, and auction algorithms for onsite and offsite advertising solutions. Key responsibilities include leading models from ideation to production, publishing research, establishing best practices, and mentoring junior scientists. Requires experience in building distributed pipelines, tuning, optimizing, and evaluation, with a background in Sponsored Ads or Advertisement domain, and techniques like predictive models, linear programming, classification, search, ranking, or large-scale embeddings.

Senior Machine Learning Engineer at Chewy to work on Sponsored Ads Technology, influencing technical strategy across product search, discovery, relevance, ranking, prediction, and auction. The role involves deploying ML/DL models for ads offerings, optimizing selection, relevance, ranking, click-through prediction, and auction algorithms, and leading new models from ideation to production. Experience with sponsored ads, predictive models, classification, search, ranking, and large-scale embeddings is required. The role also involves publishing research and mentoring junior scientists.

Senior Director role leading a team of ~100 people (leaders, engineers, scientists, PMs, industrial engineers, robotics engineers) responsible for science and technology solutions powering Chewy's fulfillment network. Focus on AI, data science, automation, and robotics to optimize operations, customer experience, and cost efficiency. Requires a strong technical background in fulfillment, automation, robotics, software systems, and operational data science/AI.

Staff Machine Learning Engineer at Chewy focused on Sponsored Ads Technology. The role involves deploying ML and data-science models to improve various aspects of the advertising ecosystem, including selection, relevance, ranking, prediction, and auction algorithms. The engineer will lead new models from ideation to production, establish best practices, and potentially publish research. Experience in the advertising domain and building distributed pipelines is required.

Senior Backend Engineer role focused on building and scaling ML-powered backend systems for Chewy's Ads platform. Responsibilities include architecture, implementation of low-latency services, MLOps, deploying and serving ML models, and partnering with Data Scientists. The role emphasizes reliability, scalability, and observability of production ML systems.

Staff Software Engineer at Chewy to lead the design and implementation of next-generation chatbot and search systems, leveraging LLMs, conversational AI, and vector search. This role involves technical leadership in architecting and deploying scalable systems on cloud infrastructure, collaborating with Data Science and Cloud Engineering.

Data Scientist III role focused on developing machine learning infrastructure, data pipelines, and algorithms to improve data quality, optimize products, and reduce computational complexity. The role involves the full data science lifecycle, from data preparation to model deployment, with a focus on improving business metrics and guiding engineering for scalable solutions.

Data Scientist III at Chewy focused on developing machine learning infrastructure, data pipelines, and algorithms to improve data quality, optimize products, and drive business decisions. The role involves the full data science lifecycle from data preparation to model deployment and requires experience with cloud platforms and various programming languages and ML frameworks.

This role is for an Associate Program Manager on the Site Experience Analytics team at Chewy. The primary focus is on hypothesis-driven analysis of customer behavior on the Chewy website to optimize customer experience, product discovery, and navigation. The role involves managing analytics and reporting initiatives from intake to delivery, stakeholder alignment, and translating data into actionable recommendations. A key responsibility is supporting the integration of AI into existing processes, building advanced data visualizations, and mentoring others on data analysis best practices. The role requires strong SQL, data analysis, visualization skills, and program management fundamentals.

Data Scientist II role focused on developing and deploying machine learning infrastructure and data pipelines in production environments. Responsibilities include building, deploying, and scaling ETL pipelines and ML models, querying and transforming large datasets, developing and evaluating supervised and unsupervised models, and communicating insights to management. Requires a Master's degree and 3 years of experience with ML frameworks, cloud services (Lambda, Glue, S3, SageMaker), distributed computing (Snowflake, Spark), Python, Docker, and visualization tools.

Data Scientist II at Chewy focused on building data solutions for customer care teams, involving the full data science lifecycle from data prep to model deployment and communication. The role emphasizes applying statistical methods and machine learning models to improve performance and interpret results for stakeholders.

Associate Director for Voice of Customer (VOC) program management at Chewy, focusing on identifying and eliminating obstacles to customer experience. This role involves leading strategy, implementation, root cause analysis of escalations, and influencing functional leaders to prioritize roadmap initiatives based on VOC insights. The position also requires producing C-suite level reporting and potentially leading a team of VOC Program Managers. While the role mentions designing an 'AI driven VOC program', the core function is customer experience program management and analysis, not direct AI/ML model development.

Software Engineer II on the HR Systems & Solutions team at Chewy. This role focuses on building and enhancing software products for HR operations, with an emphasis on data and AI. The engineer will develop scalable applications, services, and integrations, partner with HR stakeholders to automate and optimize business processes, and contribute to AI-enabled features, intelligent automation, and agentic workflows. The role requires strong programming experience, understanding of AI/ML platforms, and a hands-on approach to coding and debugging.

Data Scientist III role focused on an Experimentation Platform (A/B testing) at Chewy. The role involves applying statistical methodologies to design and analyze experiments, developing surrogate metrics, building causal inference models for incremental lift and long-term impact, and supporting platform users. A key responsibility is building AI agents to optimize experiment workflows and knowledge retrieval. Familiarity with LLMs and AI Agents for automating data and analytical workflows is mentioned.

Product Manager for SEO team at Chewy, focusing on customer-obsessed and data-savvy product strategy for SEO-focused products. Will lead a team of engineers, define product requirements, own the roadmap, and partner with various stakeholders to deliver customer-facing and internal SEO tooling. Experience with AI workflows and A/B testing AI driven solutions is required.

Seeking a Senior Software Engineer to join the Inventory Technology team, focusing on critical supply chain services. The role involves technical ownership, leadership, designing and building scalable distributed systems, and driving the adoption of AI-assisted engineering practices and LLM-powered capabilities into production systems. The engineer will work across backend services, APIs, data pipelines, and occasionally user-facing applications, mentoring team members and ensuring solutions are scalable, maintainable, and reliable.

This role leads the multi-year strategy for TikTok and emerging social platforms, focusing on revenue contribution, incremental growth, and capital efficiency. It involves building AI-enabled creative systems, experimentation frameworks, and measurement rigor to scale these platforms into durable growth engines. The role requires partnering with various teams to translate performance insights into investment decisions and shaping the overall growth architecture.

Staff Software Engineer role focused on building and optimizing ML-driven distributed systems for search, recommendations, and personalization on the Chewy website. This role involves technical leadership, system design, and collaboration with ML/Data Science teams to integrate models into customer-facing applications and marketing technology stack.

Product Manager for Chewy's advertising platform, focusing on AI-driven capabilities, API integrations, and user experiences to drive vendor growth and ad performance. The role involves owning the product strategy, scaling AI features, driving business impact through metrics and experimentation, and influencing cross-functional teams.

Associate Director of Data Engineering to lead teams designing, building, and governing the data foundation for analytics, AI, and decision-making. This role involves strategic leadership, people development, technical direction, and AI/automation integration within data engineering. The focus is on modernizing data pipelines and ensuring a reliable data foundation for AI use cases.

This role focuses on defining and executing the partnerships and business development strategy for robotics and humanoids at Chewy, aligning with the company's Physical AI priorities. The individual will identify, qualify, and pursue strategic relationships globally, represent Chewy externally, and structure engagement models. The role also involves translating external opportunities into internal recommendations and maintaining market intelligence on robotics advancements. While the company has AI priorities, the core function of this role is strategic partnerships and business development, not direct AI/ML model development or deployment.

This role focuses on leading and scaling Chewy's TikTok advertising strategy, driving customer acquisition and lifetime value through campaign optimization, creative testing, and leveraging AI and automation tools. It involves deep engagement with TikTok Ads Manager, performance marketing, and collaboration with data science and analytics teams to improve bidding strategies and creative testing.

Operations Manager for Chewy's fulfillment center, focusing on inbound/outbound activities, team leadership, and driving continuous improvement in safety, quality, cost, and delivery. Requires 5+ years of management experience in warehouse operations and experience with WMS.

Chewy is seeking a Video Content Director to lead at-scale content creation for marketing campaigns within their in-house Studio creative team. This role involves directing on-set content creation, collaborating with various creative and production teams, and ensuring alignment with brand guidelines and stakeholder briefs.

Associate Veterinarian role focused on client interaction, patient intake, and supporting the veterinary team in a new veterinary practice. Requires customer service skills and empathy.

Staff Software Engineer at Chewy to lead the Practice Hub engineering team, focusing on building a scalable prescription and marketplace platform for veterinary clinics. The role involves driving architecture, design, and implementation of software services, with a strong emphasis on backend development, microservices, AWS, and modern engineering practices. The goal is to improve outcomes through data-driven insights and intelligent automation.

Software Engineer II role at Chewy focused on developing scalable, high-performance systems for their Sponsored Ads platform. Responsibilities include full-stack development, architectural contributions, collaboration with product and data science teams, and working on large-scale data systems for targeting, analytics, and personalization in a low-latency environment. Experience in ad tech and programmatic advertising is a plus, with bonus points for ML/predictive modeling in ads.

Seeking a skilled Maintenance Technician I for a fulfillment center. Responsibilities include performing maintenance and repairs on various systems, ensuring equipment functionality, implementing maintenance tasks, inspecting systems, handling equipment accountability, using CMMS, diagnosing and resolving mechanical and electrical problems, and following company procedures. Requires 36 months of facility maintenance experience, proficiency in electrical systems, tool usage, physical stamina, and technical knowledge of mechanical and electrical systems, PLCs, and HVAC.

This role is for a Maintenance Technician II at a Chewy Fulfillment Center. The primary responsibilities include performing maintenance and repair on various equipment and systems within the facility, ensuring operational efficiency and safety. Key tasks involve electrical and mechanical troubleshooting, preventative maintenance, and record-keeping.

Senior Program Manager to lead Voice of the Customer (VoC) initiatives, focusing on improving customer experience by analyzing feedback, identifying pain points, and driving cross-functional improvements. This role involves program management, executive communication, and leveraging NLP tools for sentiment analysis.

This role is for a Fulfillment Specialist at Chewy, focusing on warehouse operations such as labeling, replenishing, loading/unloading, and order fulfillment. It requires physical ability to lift, stand, walk, and operate material handling equipment, along with basic English communication skills for safety and work instructions.

Customer service role supporting pet parents and veterinary practices via phone, scheduling appointments, answering questions, and resolving issues. Requires experience in veterinary or related industries and strong multitasking skills in a virtual call center environment.

Chewy is seeking a Human Resources Business Partner for their Goodyear, AZ Pharmacy fulfillment center. This role involves supervising the HR department, focusing on performance management, employee engagement, talent development, and handling employee relations issues. Responsibilities include mentoring managers, assisting with training, analyzing data for trends, facilitating compensation programs, coordinating workers' compensation, handling benefits administration, developing job descriptions and policies, and participating in safety meetings and accident investigations. The ideal candidate will have a Bachelor's degree (or equivalent experience), 5+ years in an HR partnership role (preferably in a fulfillment/distribution center), 2+ years of HR team leadership experience, and a proven track record of strategic partnerships. Strong communication, problem-solving, critical thinking, and influencing skills are required.

Chewy is seeking a Senior Pet Wrangler Specialist to lead the handling, performance, and safety of pet talent in photo, video, and event productions. This role requires professional experience with various animal species, a strong foundation in animal behavior and training, and a commitment to positive reinforcement and animal welfare.

Senior Controls Systems Engineer role focused on regional field support for fulfillment center automation, including conveyors, sortation, scanners, cameras, and robotics. Responsibilities include troubleshooting complex downtime events, leading change requests, managing condition assessments, driving performance improvements, and developing training for maintenance teams. Requires a strong background in industrial controls platforms (Rockwell/Allen-Bradley preferred), HMI, industrial networking, and WMS/WCS/WES integrations.

Chewy is seeking an Indirect Tax Analyst in Plantation, FL, to support indirect tax compliance, reconcile sales data, manage audits, and respond to tax inquiries. The role requires 3-5 years of indirect tax experience, a Bachelor's degree in accounting (preferred), strong problem-solving skills, and knowledge of sales tax rules and regulations across multiple jurisdictions. Proficiency in Microsoft Office is essential, with experience in Oracle ERP cloud and Vertex being a plus.

This role is for a Credentialed Veterinary Technician at Chewy Vet Care. The primary responsibilities include providing high-level veterinary medical care, implementing policies and procedures, using integrated technology, and mentoring team members. The role also involves patient care, dentistry, wound care, anesthesia monitoring, and managing pharmacy holdings and inventory. A key aspect is being a PIMS (Practice Information Management System) administrative super-user.

Chewy is seeking a full-time Veterinary Assistant to join their Healthcare Practice Team in Fort Collins, CO. The role involves supporting veterinary teams, providing high-level veterinary support care, implementing policies and procedures, assisting with medical equipment, handling bodily fluids, communicating with clients and team members, managing pharmacy holdings, and assisting with inventory. The ideal candidate has experience as a Veterinary Assistant, strong customer service skills, and the ability to work in a fast-paced environment.

Senior Product Manager for Private Brands at Chewy, focusing on building assortment plans, go-to-market strategies, and driving product development from ideation to launch. Requires experience in managing brands/products, creating strategic frameworks, and utilizing data for insights.

Client Concierge role at Chewy Vet Care, focusing on customer service, patient intake, and supporting the veterinary team in a new practice. Requires strong communication and empathy skills, with experience in a customer-focused environment.

This role is for an Automated Maintenance Technician II at a Chewy Fulfillment Center. The primary responsibilities include maintaining, troubleshooting, and repairing material handling equipment (MHE) such as conveyor systems, sortation systems, and other machinery. The role also involves basic electronics and PLC troubleshooting, operating handheld devices for work orders, and adhering to safety procedures. It requires a high school diploma and familiarity with wiring diagrams, electrical measurements, and work order management. Desired qualifications include vocational training or previous experience with automated conveyor systems and controls.

This role is for a Senior Financial Analyst at Chewy, focusing on financial planning and analysis within the Healthcare Finance team. The analyst will synthesize data, support strategic decisions, manage financial reporting, and work cross-functionally to drive business growth and ensure financial objectives are met. Requires a BA/BS in a finance-related field, 3+ years of experience, strong Excel and PowerPoint skills, and experience with SQL, Hyperion Smartview, Tableau, and Oracle ERP.

Associate Veterinarian role at Chewy Vet Care, focusing on providing high-quality veterinary services in a new practice setting. The role emphasizes a customer- and team member-centric approach, utilizing advanced equipment and technology to deliver comprehensive pet care. Responsibilities include patient diagnosis, treatment, and client communication, within a supportive and collaborative work environment.

This role manages capital projects for Chewy, focusing on the delivery of new fulfillment centers, office spaces, renovations, and pharmacies. Responsibilities include end-to-end project ownership from planning and construction through commissioning, launch, and operational handoff. The Project Manager will lead internal teams, contractors, and vendors, ensuring projects are delivered on time, within budget, and to quality and safety standards. The role also involves standardizing launch processes, driving continuous improvement, and capturing lessons learned. Travel up to 80% is required.

This role focuses on pricing strategy and optimization within a consumer e-commerce company. It involves using data science and analytics, including SQL and Python, to drive product strategy, lead automation initiatives, design and run A/B/C tests, and translate complex analyses into strategic proposals for senior leadership. The role requires strong business acumen, analytical skills, and experience in competitive retail or e-commerce pricing.

Software Engineer III at Chewy focused on developing and scaling highly available, distributed software systems, APIs, and event-driven platforms for critical business capabilities and customer experiences. The role involves leading architecture, design, and implementation, collaborating with partners, solving technical problems, improving system reliability, and influencing engineering strategy. The tech stack includes Java, Spring Boot, AWS components (Lambda, SQS, DynamoDB, S3, API Gateway), Kafka, and AI coding assistants.

Software Engineer III on the Promotions team at Chewy, responsible for designing, enhancing, and building scalable full-stack solutions for promotion experiences. This role involves working across user-facing applications, backend services, and data-driven systems using Java/Kotlin and React, with a focus on enterprise software development, APIs, microservices, and cloud infrastructure (AWS).

Product Manager for Chewy Health Payments, focusing on the payment experience vision, roadmap, and delivery for Chewy Vet Care Practices. This role involves partnering with internal teams to ensure a seamless payment process for vet care services and purchases, coordinating with the Rhapsody Practice Information Management System, and aligning with Chewy's overall checkout experience. Responsibilities include defining customer-first features, setting priorities, managing development from intake to delivery, and driving key performance indicators.