Contentful

Customer Success Manager at Contentful, focused on enterprise clients. The role involves acting as a strategic partner, driving adoption of the platform, managing the end-to-end customer lifecycle including renewals and expansion, and translating customer feedback for internal teams. Success is measured by customer value, relationship strength, retention, and account growth.

Contentful is seeking a Field Enablement Program Manager to build and deliver programs that empower Go-To-Market (GTM) teams. This role will focus on driving field readiness through structured enablement initiatives, boosting knowledge, refining skills, and supporting leadership across pre- and post-sales activities. The role involves designing and delivering enablement programs, partnering with Sales and Field leadership, collaborating with cross-functional teams, and contributing to measurable performance through KPIs and feedback loops. The ideal candidate will have 3-5 years of experience in Enablement, Program Management, Sales, or Customer Experience, with strong project management and communication skills, and proficiency with enablement platforms.

Manager/Senior Manager, Order to Cash Operations at Contentful, responsible for leading day-to-day execution across order management, billing, credit, and collections. The role focuses on sustaining operational excellence, strengthening the O2C foundation for scale, protecting working capital, and reinforcing revenue governance. Key responsibilities include managing end-to-end O2C operations, performance management, cross-functional partnership, and team leadership. The role also involves supporting the adoption of O2C tools and identifying opportunities for automation and AI within O2C workflows.

This role manages the end-to-end lifecycle of RFPs, RFIs, RFQs, and due diligence questionnaires, acting as a central coordinator for enterprise proposal development. It involves cross-functional collaboration with Sales, Deal Desk, Product, Legal, Security, and Finance to ensure high-quality, compliant, and timely responses. The role also includes maintaining an RFP knowledge base and driving process improvements.

This role is for a Social Media Engagement Specialist at Contentful, a digital experience platform company. The specialist will manage social media channels, engage with the community, create content, monitor trends, and report on performance. While the company mentions AI capabilities and the role involves using social media tools, the core responsibilities do not involve building or directly working with AI/ML models.

Customer Success Manager at Contentful, a company focused on digital experiences. The role involves partnering with strategic enterprise customers to maximize the value of the Contentful platform, focusing on renewals, expansion opportunities, and driving customer outcomes. This includes acting as a trusted advisor, managing the end-to-end customer lifecycle, and translating customer feedback for internal product and customer teams. The role requires experience in customer-facing roles, understanding of content management systems, and strong strategic and communication skills.

Contentful is seeking a Business Development Representative to manage their lead pipeline, identify sales opportunities, and drive outbound activities. This role involves refining sales prospecting techniques, qualifying leads, and partnering with Account Executives to build pipelines. The BDR will use CRM and sales tools to manage leads, document account strategies, and ensure timely follow-up with prospects, aiming to achieve monthly and quarterly goals for qualified opportunities and meetings booked.

This role is for a Senior Business Intelligence Analyst focused on transforming data into actionable insights for the Field Organization. It involves partnering with leadership, revenue operations, marketing, product, and finance to drive growth and efficiency. The analyst will work with Contentful's Insight360 platform and modern BI tools to build dashboards, reports, and models, and act as a data steward. While the company mentions AI capabilities, this role is primarily about business intelligence and data analysis, not core AI/ML development.

This role is for a Field Enablement Program Manager at Contentful, a digital experience platform company that incorporates AI capabilities. The role focuses on building and delivering programs to empower Go-To-Market (GTM) teams, including Sales and Solution Engineering, to improve field readiness and drive revenue growth. Responsibilities include designing and delivering enablement programs, partnering with leadership, collaborating cross-functionally, and measuring performance. The role requires experience in enablement, program management, sales processes, and training delivery, with preferred qualifications in SaaS and enablement program design.