Currently tracking 36 active AI roles, down 20% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $60k–$280k (avg $188k).
Cresta currently has 50 active AI-related job listings. The majority of these roles, 66%, are focused on agents, with serving infrastructure and post-training each representing 10% of the openings. Engineering is the top function for hiring. Recent activity shows a significant increase in new AI roles, with 4 new positions posted in the last 30 days, a 100% increase compared to the previous 30-day period.
Cresta currently has 42 active AI-related roles in our index. The most common open titles are: Infrastructure Engineer/SRE (3), Senior Forward Deployed Engineer (AI Agent) (3), Senior Full Stack Engineer - Conversation Intelligence (2), AI Quality Assurance Intern, Associate Conversational AI Designer. Most positions are in Engineering and Product.
Cresta's active AI hiring is concentrated in: agents (67%), serving infrastructure (12%), post-training (10%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Cresta is hiring AI talent in: United States (15 roles), Canada (12 roles), United Kingdom (3 roles), Romania (2 roles).
Job postings at Cresta most frequently reference: agent orchestration, model serving, llm observability, rag, tool use.
In the past 30 days, Cresta has posted 2 new AI-related roles.
| Title | Stage | AI score |
|---|---|---|
| Senior Machine Learning Engineer - Voice Experience Senior Machine Learning Engineer focused on building and improving AI-powered voice systems for contact centers. This role involves working on ASR, speech understanding, agentic workflows, and real-time production systems, with a strong emphasis on model quality, evaluation, and production deployment. | Post-trainAgent | 9 |
| Staff Machine Learning Engineer Staff Machine Learning Engineer at Cresta, focusing on building and scaling agentic AI systems, evaluating LLM agent performance, and architecting RAG pipelines for enterprise data. The role involves leading technical vision, designing multi-agent orchestration, and ensuring robustness, reliability, and cost-efficiency of LLM systems. | Agent |
| 9 |
| Senior Machine Learning Engineer Senior Machine Learning Engineer role focused on building and scaling next-generation agentic AI systems and LLM-powered applications for the contact center. Responsibilities include designing agent workflows, RAG pipelines, multi-agent orchestration, and developing evaluation strategies for complex, non-deterministic systems. Requires strong expertise in LLMs, modern prompting techniques, and production deployment of ML systems. | AgentEval Gate | 9 |
| Senior Machine Learning Engineer Senior Machine Learning Engineer role focused on building and scaling next-generation agentic AI systems and evaluation frameworks for contact center applications. The role involves designing multi-step agent workflows, RAG pipelines, and optimizing LLM-powered systems for production, with a strong emphasis on improving reliability, robustness, and performance. | AgentEval Gate | 9 |
| Senior Forward Deployed Engineer (AI Agent) Senior Forward Deployed Engineer (AI Agent) role focused on developing, deploying, and optimizing AI agents for enterprise customers. This role involves system integration, performance optimization, customer collaboration, and providing technical guidance on AI agent best practices. Requires strong programming skills (Python, Golang), familiarity with LLMs, prompt engineering, AI agent frameworks, RAG, and cloud/DevOps practices. | Agent | 8 |
| Senior Forward Deployed Engineer (AI Agent) - Germany This role focuses on developing, deploying, and optimizing AI agents for enterprise customers, integrating them with external systems, and providing technical guidance. It involves customer collaboration, performance tuning, and contributing to the AI platform's improvement. | Agent | 8 |
| Senior Forward Deployed Engineer (AI Agent) Senior Forward Deployed Engineer (AI Agent) role focused on developing, deploying, and optimizing AI agents for enterprise customers. This role involves system integration, performance optimization, customer collaboration, and providing technical guidance on AI agent best practices. Requires strong programming skills (Python, Golang), familiarity with LLMs, prompt engineering, AI agent frameworks, RAG, and cloud/DevOps practices. | Agent | 8 |
| Senior Forward Deployed Engineer (AI Agent) - UK Senior Forward Deployed Engineer (AI Agent) role focused on developing, deploying, and optimizing AI agents for enterprise customers. This role involves system integration, performance tuning, customer collaboration, and providing technical guidance on AI agent best practices. Requires strong programming skills (Python, Golang), familiarity with LLMs, prompt engineering, AI agent frameworks, RAG, and cloud/DevOps practices. | Agent | 8 |
| Senior Forward Deployed Engineer (AI Agent) Senior Forward Deployed Engineer role focused on developing, deploying, and optimizing AI agents for enterprise customers. This role involves system integration, performance tuning, customer collaboration, and providing technical guidance on AI agent adoption. Requires strong engineering skills, Python/Golang proficiency, and familiarity with LLMs, prompt engineering, RAG, and cloud/DevOps practices. | Agent | 8 |
| Senior Forward Deployed Engineer (AI Agent) Senior Forward Deployed Engineer role focused on developing, deploying, and optimizing AI agents for enterprise customers. This role involves system integration, performance tuning, customer collaboration, and providing technical guidance for AI agent adoption, leveraging LLMs and agent frameworks. | Agent | 8 |
| Machine Learning Engineering Intern Machine Learning Engineering Intern role at Cresta, focusing on developing AI solutions for contact centers, specifically Generative Knowledge Assist (GenKA), Knowledge Search (KS), and Retrieval-Augmented Generation (RAG). The role involves designing, developing, and deploying AI solutions, improving reasoning and evaluation, scaling AI systems, and contributing to cutting-edge AI research and production environments. | AgentServe | 8 |
| Conversation Design Intern (Customer Success) The Conversation Design Intern will assist in designing, building, deploying, and tuning AI conversation models for real-time coaching and virtual agents in contact centers. This role involves collaboration with internal teams and customers, defining labeling guidelines for training AI models, and leading model maintenance efforts. | Post-trainData | 7 |
| Demo Engineer Manager The Demo Engineering Manager will lead a team responsible for developing and maintaining AI-powered demo infrastructure and environments for Cresta's contact center platform. This role involves overseeing the architecture, scalability, and reliability of demo environments, driving the development of reusable demo frameworks, and championing the use of modern AI tooling like LLM workflows and agents to enhance demo realism. The manager will also guide the integration of new features into demo assets and collaborate with Product and Engineering to influence roadmap based on pre-sales learnings. | Agent | 7 |
| Conversational Design, Demo Engineer This role focuses on designing and demonstrating Cresta's AI capabilities for pre-sales engagements. Responsibilities include creating synthetic conversations, analyzing data to build business cases, enhancing demo environments, and designing AI agent experiences. The role collaborates with ML, Product, Data Science, and Sales Engineering teams. | AgentData | 7 |
| Senior Software Engineer, Backend (AI Agent) This role focuses on designing, developing, and maintaining scalable backend architectures for AI Agent solutions and proprietary models. The engineer will collaborate with ML engineers to integrate AI Agents, enhance system scalability and reliability, optimize server performance, and implement security measures. Experience with virtual/AI agent systems, cloud environments, Kubernetes, and databases is required. | Agent | 7 |
| Infrastructure Engineer/SRE Infrastructure Engineer/SRE role focused on building and advancing core infrastructure for an AI company. Responsibilities include developer toolchain, ensuring reliability of Kubernetes clusters, metrics/logging/alerting, infrastructure-as-code, automation, and building ML infrastructure for AI teams. | Serve | 7 |
| Forward Deployed Engineering Intern (AI Agent) This internship focuses on supporting real-world AI deployments of AI Agents in customer environments, involving configuration, integration testing, performance tuning, and customer interaction. The role leverages LLMs and AI Agent systems within an enterprise AI context. | Agent | 7 |
| AI Quality Assurance Intern The AI Quality Assurance Intern will evaluate the behavior, accuracy, and reliability of Cresta’s AI Agents and Agent Assist systems, focusing on AI behavior analysis, intent recognition evaluation, conversation quality assessment, model output auditing, and prompt testing. Responsibilities include executing test plans, validating AI outputs, identifying inconsistencies, and providing feedback for improvement. | Eval GatePost-train | 7 |
| Senior Full Stack Engineer - Conversation Intelligence Senior Full Stack Engineer role focused on building and scaling a no-code platform for conversation intelligence. The platform uses LLMs and AI to analyze agent performance and automate processes, enabling non-technical users to configure workflows. The role involves full-stack development, UI/backend services, and collaboration with ML engineers. | Agent | 7 |
| Strategic Solutions Engineer, East Solutions Engineer role focused on partnering with sales to guide prospective customers through the discovery, design, and validation of Cresta's AI-powered solutions for contact centers. This involves understanding customer business goals and technical environments, architecting solutions using LLMs, SLMs, and real-time AI assistance, and delivering tailored product demonstrations and proof-of-value engagements. The role serves as a technical liaison between Sales, Product, and Engineering, staying current on emerging AI technologies like RAG and speech recognition. | Agent | 7 |
| Associate Conversational AI Designer This role focuses on designing, building, deploying, and tuning AI conversation models for contact center agents and virtual agents. It involves defining labeling guidelines for training models and leading model maintenance efforts, with a specific mention of using Google's Dialogflow CX. | Post-train | 7 |
| Senior Software Engineer, Backend (AI Agent Integrations) Backend engineer to build systems for integrating AI Agents with enterprise CCaaS platforms, managing conversation state, and enabling seamless AI-to-human handoffs in real-time contact center environments. | Agent | 7 |
| Senior Software Engineer, Backend (AI Agent Runtime) Senior Software Engineer to build and operate the real-time AI agent runtime infrastructure, focusing on LLM streaming, conversation state management, and a serverless-style function execution platform for custom logic. The role also involves building developer-facing tooling and ensuring production quality through observability and incident response. | AgentServe | 7 |
| Conversational Design Intern This role assists in designing, building, deploying, and tuning AI conversation models for contact centers, focusing on real-time coaching and virtual agents. It involves defining labeling guidelines, training data, and maintaining AI models, with a preference for linguistics and experience with Dialogflow CX. | Post-trainData | 7 |
| Software Engineer Intern Software Engineer Intern role focused on building real-time, AI-driven customer interaction systems for contact centers. The role involves working on production infrastructure for AI agents, real-time assistance, conversation intelligence, and evaluation systems, with an emphasis on low latency, reliability, and business outcomes. | AgentEval Gate | 7 |
| Strategic Solutions Engineering Manager Manager of Solutions Engineers supporting sales cycles for an AI platform focused on customer experience, conversational AI agents, and real-time human agent augmentation. The role involves coaching the SE team, collaborating with Product and Engineering, and directly supporting strategic deals. | — | 5 |
| Senior Software Engineer, Backend (Taiwan) Senior Backend Engineer role at Cresta, an AI company focused on customer experience. The role involves building and maintaining scalable backend services, APIs, and distributed systems that power AI-driven products, including conversational AI agents and real-time agent augmentation. The engineer will partner with ML engineers and data scientists, and own system reliability and performance. Requires 5+ years of backend experience, proficiency in Go and Python, and experience with Elasticsearch. | Ship | 5 |
| Staff Software Engineer, Backend Staff Software Engineer, Backend role at Cresta, focusing on designing and evolving backend systems for an AI platform that powers conversational AI agents. The role involves architecting scalable, distributed systems, collaborating with ML engineers to operationalize AI capabilities, and building runtime infrastructure and orchestration systems for AI agents. It emphasizes leadership, scalable systems design, AI/ML collaboration, data solutions, production excellence, and technical mentorship. | AgentServe | 5 |
| Data Science Intern (Customer Success) Data Science Intern role focused on collecting, cleaning, and preprocessing data, performing exploratory data analysis, building and evaluating ML models under guidance, developing visualizations, and assisting in model deployment and monitoring within an AI/Product environment. | Data | 5 |
| Senior Full Stack Engineer - Conversation Intelligence Senior Full Stack Engineer to build and scale a no-code platform for configuring conversation intelligence workflows powered by LLMs and AI. The role involves full-stack development, focusing on UI, backend services, and data layers, enabling non-technical users to leverage AI-driven insights from customer conversations. | Agent | 5 |
| Senior Infrastructure Engineer/SRE Senior Infrastructure Engineer/SRE role focused on building and advancing core infrastructure, including developer toolchains, Kubernetes clusters, metrics/logging, and infrastructure-as-code. A key responsibility is building machine learning infrastructure to support AI teams in training, testing, and deploying models. | — | 5 |
| GTM Engineer This GTM Engineer role focuses on rebuilding go-to-market operations using AI and automation. The engineer will work with leadership to design and deploy an AI-native operating system for the revenue engine, prioritizing accounts, eliminating manual work, automating deal execution, and optimizing the GTM system. The role requires strong technical ability, GTM understanding, and an entrepreneurial mindset. | Ship | 5 |
| Infrastructure Engineer/SRE The Infrastructure Engineer/SRE role at Cresta focuses on designing, building, and advancing core infrastructure to support engineering teams. Responsibilities include developing dev tools, ensuring reliability of Kubernetes clusters, implementing metrics and logging, managing infrastructure-as-code deployments, automating operations, and building machine learning infrastructure for AI teams. | Serve | 5 |
| Staff Software Engineer, Backend (Cluj) Staff Backend Engineer focused on building and optimizing data storage solutions (Postgres, ClickHouse, Elasticsearch) for a Customer Data Platform that provides insights and guides customer engagement. The role involves designing and maintaining backend services, APIs, and distributed systems, collaborating with data scientists and ML engineers, and ensuring system reliability and scalability. | — | 5 |
| Software Engineer in Test (Berlin) Software Engineer in Test for an AI-powered contact center platform, focusing on building and maintaining the automated testing ecosystem. The role involves designing, developing, and executing test plans, automating scenarios using Playwright (TypeScript), performing exploratory testing, analyzing test results, and collaborating with cross-functional teams to ensure software quality. | — | 5 |
| Staff Software Engineer, Backend (Iasi) Staff Backend Engineer role focused on building and optimizing backend services, APIs, and data storage solutions (Postgres, ClickHouse, Elasticsearch) for a Customer Data Platform. The role involves collaborating with data scientists and ML engineers, monitoring distributed systems, and ensuring security, scalability, and reliability. Experience with large-scale analytical queries and real-time data is crucial. | — | 5 |
| Solutions Engineer, EMEA Solutions Engineer for Cresta's AI-powered contact center platform, focusing on EMEA. This role partners with Sales Directors to guide prospective customers through the discovery, design, and validation of AI solutions, including LLMs, SLMs, and real-time AI assistance. Responsibilities include technical discovery, solution architecture, product demonstrations, proof-of-value engagements, and ROI workshops, acting as a liaison between Sales, Product, and Engineering. Requires deep knowledge of contact center solutions, AI/ML (LLMs, SLMs), and experience in pre-sales or solutions engineering. | Agent | 5 |
| Infrastructure Engineer/SRE Infrastructure Engineer/SRE role focused on building and advancing core infrastructure for an AI company, including developer toolchains, Kubernetes clusters, logging, and infrastructure-as-code. The role specifically involves building machine learning infrastructure to support AI teams in training, testing, and deploying models on large-scale datasets. | Serve | 5 |
| Senior Software Engineer, Backend (Bucharest) Senior Backend Engineer for Cresta's Voice Platform team, focusing on designing, scaling, and operating distributed services for real-time voice infrastructure and contact center automation. Responsibilities include leading development of microservices in Golang, owning voice platform integrations, expanding capabilities like SIP/WebRTC/multilingual support/transcription/translation, building conversation intelligence systems, and improving observability and reliability of real-time voice pipelines. Requires strong backend and distributed systems experience, Go expertise, and cloud infrastructure knowledge. | Serve | 5 |
| Staff Infrastructure Software Engineer (Kubernetes) Staff Infrastructure Software Engineer responsible for designing, building, and advancing core infrastructure, including developer toolchains, multi-cloud Kubernetes clusters, and machine learning infrastructure to support AI teams. | — | 5 |
| Senior Software Engineer, Frontend (Berlin) Senior Frontend Engineer role at Cresta, an AI company revolutionizing contact centers. The role focuses on building the frontend of a Customer Data Platform, visualizing insights, and guiding customer engagement. While the company is AI-focused, this specific role is primarily frontend engineering with some backend responsibilities, contributing to an AI-powered product. | — | 5 |
| Senior Software Engineer, Backend (Berlin) Senior Backend Engineer role focused on building and optimizing backend services, APIs, and data storage solutions (Postgres, ClickHouse, Elasticsearch) for a Customer Data Platform. The role involves collaborating with data scientists and ML engineers, monitoring distributed systems, and ensuring scalability and reliability. | — | 5 |
| Staff Software Engineer, Backend (Bucharest) Staff Backend Engineer focused on building and optimizing data storage solutions (Postgres, ClickHouse, Elasticsearch) and backend services for a Customer Data Platform that provides insights and guides customer engagement. The role involves designing APIs, collaborating with data scientists and ML engineers, and ensuring system scalability and reliability. | — | 5 |
| Staff Infrastructure Software Engineer (Kubernetes) Staff Infrastructure Software Engineer responsible for designing, building, and advancing core infrastructure, including multi-cloud Kubernetes clusters, developer toolchains, and automation. The role specifically involves building machine learning infrastructure to support AI teams in training, testing, and deploying models on large-scale datasets, with a bonus for GPU-enabled cluster experience. | Serve | 5 |
| Senior Software Engineer, Backend (Cluj) Software Engineer role focused on building and improving Cresta's AI-powered contact center platform, optimizing for performance and reliability. The role involves collaborating with product and engineering teams, owning customer-facing deliverables, and growing into technical ownership of platform components. Requires strong backend engineering skills, API design, real-time data handling, and cloud/Kubernetes experience. | — | 5 |
| Customer Engineer Customer Engineer role focused on integrating Cresta's AI platform (conversational AI agents, real-time human agent augmentation, conversation intelligence) into enterprise contact centers. Responsibilities include executing integration designs, building applications using Cresta's SDKs/APIs, troubleshooting, and partnering with Customer Success and Engineering teams. Requires software engineering skills, domain expertise in CX and call center tech, and experience with AWS and Git. | — | 5 |
| Senior IT Engineer Senior IT Engineer responsible for managing and maintaining IT systems including macOS and Windows environments, Okta for identity and access management, Iru/Kandji for device management, Google Workspace, and AWS Lambda for automation. The role also involves systems integration, security compliance, technical support, and leading IT projects. | — | 0 |
| Senior Software Engineer – Desktop & Browser Applications Senior Software Engineer role focused on building and maintaining a platform for desktop and browser applications, specifically for screen capturing, auditing, and analytics gathering for QA, legal, and compliance reasons. The role involves enhancing compliance and QA processes by building rules-based screen capturing systems and supporting PII/PCI redaction. | — | 0 |
| Technical Recruiter Cresta is hiring a Global Full Stack Technical Recruiter to help build their engineering teams. This role will focus on attracting, engaging, and inspiring future members of Cresta's team, driving the full life-cycle recruiting process for technical talent. | — | 0 |
| Head of Global Talent Acquisition Head of Global Talent Acquisition for Cresta, an AI company founded by Stanford AI lab alumni, focused on revolutionizing the contact center with AI. The role involves building and scaling the global hiring engine across all functions, partnering with executive leadership, and managing a high-performing internal TA team. Responsibilities include developing TA strategy, workforce planning, leading senior/executive recruiting, refining TA metrics, and improving the candidate experience. Requires 10+ years of progressive TA experience in high-growth tech companies, with proven ability to scale recruiting organizations and strong executive presence. | — | 0 |