Glean

Solutions Architect for an enterprise Work AI platform, focusing on post-sale customer technical advisory, building prototypes, integrations, and driving expansion of AI assistants and agents. Requires strong software development skills (Python, Java, Go) and hands-on experience with AI applications like RAG, chatbots, and agentic workflows.

Glean is seeking a Tech Lead Manager to lead engineering teams in building and enhancing their Work AI platform, which includes an AI Assistant and AI agents. The role involves driving development, mentoring engineers, collaborating with cross-functional teams, and contributing to the technical vision and roadmap. The company emphasizes AI fluency and requires candidates to have strong technical expertise in distributed systems and leadership skills.

This role is for a Support Escalation Manager at Glean, an AI company focused on a Work AI platform. The manager will lead the resolution of complex technical escalations, acting as a bridge between customers and internal teams (Support, Engineering, Product, QA). Responsibilities include driving investigations, managing customer communication, performing root cause analysis, building cross-functional operating rhythms, analyzing trends, tracking metrics, creating documentation, mentoring support staff, and representing the voice of the customer. The role requires 5-8+ years of experience in technical support or a related customer-facing technical function, strong technical troubleshooting skills, experience with enterprise SaaS products or integrations, cloud environments, and API/authentication issues. While the company is AI-focused and the role interacts with AI products, the core function is customer support escalation management, not direct AI/ML model development or research.

Strategic Account Executive responsible for driving new business and growth within large enterprise prospects for Glean's Work AI platform. This role involves developing tailored sales strategies, conducting account research, executive-level messaging, and collaborating with internal teams to close deals and achieve ARR targets. The ideal candidate has extensive experience in complex SaaS sales, a technical understanding of enterprise software, and the ability to articulate the value of AI-powered solutions.

This role supports the operational backbone of Glean's partner business, focusing on systems, insights, and operational support to reduce friction in the partner sales process and improve visibility. Responsibilities include supporting and improving partner systems (like Salesforce), managing partner deal workflows, and building partner reporting and dashboards.

Glean is seeking a Manager, AI Outcomes to lead a team responsible for ensuring customers successfully adopt and derive measurable value from Glean's AI solutions. This involves customer enablement, training, prompt and agent advisory, and driving business value realization. The role requires managing a team, developing adoption playbooks, engaging with stakeholders, synthesizing field feedback to influence the product roadmap, and reporting on team metrics. The ideal candidate has experience managing teams in customer-facing, consultative roles within an AI/data/enterprise SaaS company, strong data fluency, and an understanding of modern AI capabilities.

Solutions Engineering Manager for Glean's Work AI platform, focusing on leading a team of SEs to provide technical guidance, drive pre-sales engagements, and ensure customer adoption and value realization. The role involves technical discovery, custom demos, use case workshops, and acting as a primary technical advisor to prospects and customers, collaborating with product and engineering to drive customer satisfaction and product enhancements.

Glean is seeking a Manager, Delivery Excellence in Bangalore to lead a team responsible for customer deployments of their Work AI platform. This role involves establishing delivery playbooks, managing end-to-end delivery governance, setting KPIs, partnering with various internal teams, engaging with executive sponsors, and influencing product roadmaps based on field feedback. The ideal candidate has 6+ years in customer-facing delivery for enterprise SaaS, with 2+ years in leadership, strong SDLC understanding, experience building playbooks, executive presence, and cloud fluency.

Glean is seeking a Strategic Account Executive to drive new business and growth within their largest enterprise prospects. This role involves developing tailored strategies, conducting account research, executive-level messaging, and champion-building to deliver on customer pain points and business outcomes. The position requires a strong track record in closing complex deals, understanding technical SaaS products, and driving ARR revenue targets.

Technical Support Engineer for Glean's Work AI platform, focusing on customer implementation, customization, and troubleshooting of their enterprise search and AI assistant product. The role involves proactive and reactive support, onboarding datasources, identifying system health issues, and working with internal teams to improve the product and service. Requires experience in customer solutions engineering or support engineering, SaaS integrations, cloud technologies, and troubleshooting APIs, SSO, and network issues. Basic knowledge of LLMs is a plus.

Technical Support Engineer for Glean's Work AI platform, focusing on customer implementation, customization, and both proactive and reactive support. The role involves troubleshooting technical issues, assisting with data source onboarding, educating customers, and identifying system health issues. Requires experience in customer solutions engineering, support engineering, or professional services, with hands-on experience in search/knowledge technologies, SaaS integrations, cloud platforms, REST APIs, and SSO/SAML/OAuth. Basic knowledge of LLMs is a plus.

Product Manager for Glean Protect (Security & Governance) at Glean, an AI-powered Work AI platform. The role focuses on delivering products for finding, curating, sharing, and managing knowledge, with a specific emphasis on explainable AI, AI risk prevention, and security/privacy features for AI agents and data. Requires experience in SaaS product management for large enterprises, with responsibilities in security, governance, trust, and data integrations.

Glean is seeking a Sales Development Representative to partner with Account Executives to find and engage new prospects for their Work AI platform. The role focuses on generating qualified sales opportunities through outbound prospecting, identifying decision-makers, conducting qualification calls, and articulating how Glean can solve customer challenges. The company is recognized for its AI innovations and is looking for individuals excited about technology and transforming business operations.

Product Manager for Glean, an AI-powered Work AI platform that offers enterprise search, an AI Assistant, and AI agents. The role focuses on understanding customer needs, developing the product roadmap, and driving execution for AI-driven capabilities within a B2B SaaS environment.

Glean is seeking a Delivery Excellence Manager to lead successful implementations and long-term customer engagements for their Work AI platform. This role involves technical deployment, strategic guidance, and program management to ensure customers achieve business outcomes through AI. The manager will collaborate with sales, solutions architects, and R&D, acting as a primary lead for customer deployments and driving adoption and measurable business value.

Glean is seeking a Delivery Excellence Manager (DEM) to lead and orchestrate successful implementations and long-term customer engagements for their Work AI platform, which includes enterprise search, an AI Assistant, and AI agents. The role focuses on ensuring efficient technical deployment, delivering strategic guidance, and building joint success plans to drive customer adoption and business value. This is a customer-facing role focused on program management and technical deployment guidance within an AI company.

Senior Technical Program Manager to drive large-scale, cross-functional initiatives for Glean's Work AI platform, focusing on product and infrastructure. Responsibilities include program planning, execution, launch, and iteration, with a focus on scaling infrastructure, coordinating feature launches, and improving execution efficiency. The role requires strong technical acumen, experience in enterprise B2B environments, and familiarity with AI technologies.

This role is for a Technical Support Engineer at Glean, an AI-first company focused on its Work AI platform. The role involves providing technical support, implementation, customization, and troubleshooting for Glean customers, ensuring a high level of customer experience. It requires strong problem-solving skills, experience with SaaS integrations, cloud technologies, and REST APIs, with a basic understanding of LLMs being a plus.

Product Manager for Glean's Connectors, focusing on expanding and improving product integrations, indexing API, and custom connector capabilities for their Work AI platform. The role involves understanding customer needs, developing roadmaps, driving execution, and collaborating cross-functionally. While the company is AI-focused, this specific role is product management for integrations, not direct AI/ML model development.

Glean is seeking a Quality Assurance Lead to develop and drive their test automation charter. This role involves building frameworks, tools, and infrastructure for scalable testing across their AI-powered Work AI platform. The lead will focus on reliability, maintainability, and speed of testing, mentor QA engineers, and partner with development teams on shift-left testing practices. Experience with Python or Java, modern testing tools, CI/CD, and cloud platforms is required.

Glean is seeking an experienced Product Designer to shape the future of their Work AI platform. The role involves owning the end-to-end product design lifecycle, from user research to shipping features, collaborating with PMs, engineers, and other stakeholders. The designer will contribute to category-defining products used by enterprise customers, focusing on user-centered design and contributing to Glean's design system. Experience with B2B products and an understanding of technical concepts, including LLMs, is preferred.

Glean is seeking a Quality Assurance Engineer to ensure the quality of their web application through manual and automation testing. The role involves creating and executing test plans, performing initial root cause analysis (RCA) on bugs, reporting issues, and contributing to the automation framework. The ideal candidate has 2+ years of experience in web application testing, familiarity with tools like Jira and Chrome Developer tools, and programming experience in Python or Java.

Backend/Infrastructure engineers to build a highly performant, scalable, secure, permissions-aware system for Glean's Work AI platform, which includes enterprise search, an AI Assistant, and AI agents. The role involves working on distributed systems, storage, data indexing, security, performance optimization, and monitoring for cloud-native applications.

Glean is seeking a Senior Accountant, US Controller to own key components of the US entity general ledger and close process, ensuring accurate, timely, and US GAAP-compliant financial reporting. This role is a core member of the US Controller team, with primary responsibility over accounting of Equity, fixed assets, investments, deposits, and other core balance sheet and P&L areas for the US entity.

This role is for a Chartered Accountancy Industrial Trainee to support core finance and compliance functions at Glean, an AI-first Work AI platform company. Responsibilities include financial reporting, month-end close, payroll verification, audits, and regulatory compliance. The role requires a CA student with accounting principles knowledge and attention to detail. While Glean is an AI company, this specific role is focused on finance and compliance, not direct AI/ML development.

Glean is seeking an experienced Website Designer to create high-quality web designs for Webflow and support other marketing initiatives. The role involves turning ideas into exceptional designs, collaborating with the marketing team for consistent brand experiences, and handling multiple projects with a keen eye for detail. Responsibilities include crafting web brand experiences across various assets, developing innovative concepts, taking ownership of design projects, and collaborating with stakeholders and developers. The ideal candidate has demonstrated experience in a professional design environment, proficiency in design programs like Figma and Adobe Creative Suite, strong attention to detail, and the ability to work collaboratively. CMS experience is a significant advantage. The company emphasizes an AI-first mindset, requiring candidates to complete an AI-focused exercise during the interview process.

Senior Salesforce Developer/Lead Engineer responsible for designing, building, and operating scalable Salesforce solutions for Sales, Marketing, and Revenue Operations teams. Focuses on Sales Cloud, Revenue Cloud Advanced (RCA), Salesforce CPQ, and Quote-to-Cash (QTC) processes, including custom development with Apex, LWC, Flows, and APIs, as well as integrations with various business tools.

This role is for a Senior Payroll Analyst at Glean, an AI company focused on a Work AI platform. The analyst will be responsible for full-cycle payroll processing, compliance, audits, and process improvements for US and CA employees. The role requires strong knowledge of US payroll regulations and experience with enterprise payroll systems. While the company is AI-focused, this specific role is not directly involved in AI/ML development.

Application Security Engineer focused on securing Glean's technology stack, managing vulnerabilities in OS images and OSS dependencies, and integrating security tools into CI/CD pipelines. Responsibilities include scanning, patching, secure coding practices, and developing automated security validation tests.